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Grand Riviera Princess All Suites Resort & Spa

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Grand Riviera Princess All Suites Resort & Spa
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7,087 Reviews from our TripAdvisor Community

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There are newer reviews for Grand Riviera Princess All Suites Resort & Spa
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Showing 5,307: English reviews
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 9 October 2014

Currently staying at Sunset side of hotel. Resort is nicely built, white buildings, landscaping, pools etc. very clean and we'll kept. Rooms are very nice, we are staying in deluxe suite. Beach is nice too, this is hurricane season and beach is way better than neighbouring resorts. People swim here unlike neighbouring resorts. The only negative is buffet and bars... More 

Helpful?
1 Thank Hnatt
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Hnatt, On behalf of Grand Riviera Princess, please accept our sincere apologies for not being able to provide you the high standard of hospitality which is the general norm of our hotel. It is a priority for our staff to deliver and exceed our guests expectations while vacationing in our resort, that is the reason why we are always... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 8 October 2014

This resort is just "ok".... Trip was 4 nights 5 days oct 3-7 2014 platium suites Very clean and staff for most part was friendly and helpful. Problem that we had was the booking for your special restaurants for our 6 person group. When we first got there I knew we would have to book dinners only cause I have... More 

Helpful?
1 Thank Amy B
Sarman C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Amy B, Thank you for reviewing our resort. We apologize once again to you and your group of six for any issues you may have gone through during your stay. We always strive to deliver a wonderful experience to our guests, and whenever we do not meet their expectations, we do everything in our hands to make it better.... More 

Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 8 October 2014

I stayed at this fantastic hotel from 18/09/14 for 2 weeks and travelled with friends. The hotel was big but not to big that you couldn't walk around and explore the lovely grounds. All staff were really friendly and couldn't do enough for you. My friends husband became ill and the lifeguards delivered an excellent service and treated him with... More 

Helpful?
3 Thank Sharon D
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 8 October 2014

We arrived at this resort on the 4th October 2014, check in took over an hour and you were then told where your room was, the resort is very badly signposted so it took the best part of 45 min to find the room and another hour before we received our luggage not at all good after a 10 hour... More 

Helpful?
5 Thank Paul N
Sarman C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Paul N, Thank you for reviewing our resort. I apologize once again for any mishap you may have gone through. We strive to deliver a great experience to all of our guests, and we regret we could not meet your expectations with some aspects of our service. We are always willing to improve, and your feedback has helped us... More 

Vancouver Island, Canada
Level Contributor
23 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
Reviewed 8 October 2014

We have just returned from GRP after an 8 night stay. I travelled with friends. We were upgraded to Deluxe Junior suites after checking in with Carolina at reception. Lovely lady, always smiling. Check in was quick and we were soon in our wonderful suites with view over the pool. There is something for everyone, party pool and disco or... More 

Helpful?
2 Thank Carolyn L
Dallas, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 7 October 2014

This was our first time at the GRP (Grand Riveria Princess). We were excited to get there and enjoy the room overlooking the ocean since we upgraded to the platinum room; however when we got there, our room had no view except the tree line behind the pool. OK it’s Mexico, I can live with that. However we were given... More 

Helpful?
1 Thank james f
Sarman C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear James f., First and foremost we would like to thank you for taking the time to bring this discontent to our attention. We are certainly disappointed to hear that your experience with us did not live up to your expectations, and we would like to extend our sincerest apologies. We are very sorry your stay with us was not... More 

London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 6 October 2014

I stayed at this hotel in September 2014 everything about it was great the staff are friendly and helpful the food is good in every restraunt apart from the Mexican which wasn't very good I had a swim up room which was well worth the upgrade and didn't cost a lot more then normal rooms and better situated lastly all... More 

Helpful?
2 Thank Joef123456789
Toronto
Level Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 6 October 2014

Just got back from a week at the Grand Riviera Princess (Sep 27 - Oct 4). Overall, this place was wonderful. The hotel grounds were beautiful. Very well kept. We booked a swim up suite, which was AWESOME. Very rarely left our room. It was great to be able to just swim all day and be able to actually use... More 

Helpful?
5 Thank MapleDude
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear MapleDude, First we would like to thank you for choosing Grand Riviera Princess for your recent vacations at the Riviera Maya. I would like to explain that we constantly strive to maintain our impeccable and clean beach, I regret to know that was not of your liking. Regarding the selling timeshare, we inform you that the Grand Riviera Princess... More 

Watford, United Kingdom
Level Contributor
38 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 6 October 2014

Me and my girlfriend have just returned from a 2 week stay at this hotel and overall had a really nice holiday! If you are thinking about booking this hotel the best bit of advice would be not to book it through First Choice (I will explain further in the review). Moans - The only negatives that we had about... More 

Helpful?
3 Thank Ryan P
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Ryan P., First of all, we would like to thank you for taking the time to provide us with your feedback on your recent stay at the Grand Riviera Princess. It is certainly not our intention to disappoint our guests; however, it is obvious that we failed to meet your expectations on several points. We wish to reassure you,... More 

Stockport, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 6 October 2014

Just thought I would give other travellers a security health warning regarding this hotel and mexico .Just returned after 2 weeks at the Grand Riviera and to be fair myself and wife had a nice holiday but it started off badly ,as after 12 hrs travelling with First Choice we got up for there early 8.30am breakfast meeting the next... More 

Helpful?
3 Thank Grahamhrb
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Grahamhrb, We would like to thank you for taking the time to write your comments about your stay with us! We apologize for not having exceeded your expectations and for any inconveniences and bad impressions that may have resulted from your time here with us. The hotel takes all measures to ensure that our guests, and their belongings, are... More 

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Amenities

Highlights
  • Beachfront
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Spa
  • Free Breakfast
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
Grand Riviera Princess All Suites Resort & Spa is located on the stunning Riviera Maya, just three kilometers from the famous Playa Del Carmen, in beautiful surrounds, with large and spacious natural parks and the delight of a good tropical weather. Besides our fascinating beach, renowned for the clear water and splendid sea beds, typical of the east end of the Yucatan Peninsula, the Hotel invites you to discover the huge wealth of the archaeological remains of the Maya culture in this area. After crossing the spacious lobby the splendid "Paseo de los Dioses" is reached, which invites the costumers to discover the charm of the hotel. It is a gift to our senses to enjoy all our facilities that can be found to our left and right on the way to the marvelous beach awaiting for everybody at the way of the pleasant stroll.Opened in December 2007, Grand Riviera Princess offers 674 fully equipped rooms with a range of services that give the clients a variety of possibilities to choose from: Junior Suite, Junior Suite Deluxe (some with direct pool access), Platinum Suites and Laguna Villa Suites (ideal for the most romantic honeymoon).A fascinating Spa is offered to all the clients, and the most complete activity program during day and night. A range of services in the varied and international selection of top quality food provide the perfect counterpoint when sharing moments of peace and calm with excellent meals in beautiful and inviting specially decorated surrounds, some of which are by the sea. ... more   less 

Additional Information about Grand Riviera Princess All Suites Resort & Spa

Address: Prolongacion 5ta Avenida Mza 20 Lote 006, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: ₹ 14,363 - ₹ 33,855 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Riviera Princess All Suites Resort & Spa 4*
Number of rooms: 674
Reservation Options:
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Also Known As:
Grand Riviera Princess All Suites Resort And Spa
Grand Riviera Princess All Hotel Playa Del Carmen
Grand Riviera Princess Hotel
Grand Riviera Princess All Suites Resort & Spa Riviera Maya/Playa Del Carmen
Hotel Style:
#25 Business Hotel in Playa del Carmen
#41 Top resorts Hotel in Playa del Carmen
#44 Luxury Hotel in Playa del Carmen
#52 On the Beach Hotel in Playa del Carmen
#65 Romantic Hotel in Playa del Carmen
#69 Family Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Grand Riviera Princess All Suites Resort & Spa staff and other travellers.
1,414 questions
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Questions? Get answers from Grand Riviera Princess All Suites Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The rooms are beautiful and comfortable. If walking long distances is difficult this resort is very large so I would recommend getting a room closer to the tram stops. My wife just had a total knee replacement 8 weeks prior to our vacation and the tram/ shuttle was an excellent way to get from one end of the resort to the other. ”
 of 5 bubbles toolmanpm, 2 Dec 2016 | Read review
“I would definitely ask for a room closer to the beach as well as the first floor. Their are elevators but not convienient.”
 of 5 bubbles Hottubinit, 2 Dec 2016 | Read review
“The rooms were not stocked well with shampoos and conditioner. ”
 of 5 bubbles 862katr, 2 Dec 2016 | Read review
“Stayed in the villas”
 of 5 bubbles Dchapin, 1 Dec 2016 | Read review
“Pool side rooms were quiet and had a great view of the resort!”
 of 5 bubbles KGMomma, 30 Nov 2016 | Read review
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