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Grand Riviera Princess All Suites Resort & Spa

Prolongacion 5ta Avenida Mza 20 Lote 006, Playa del Carmen 77710, Mexico
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Apr 9 Apr 10
1 room, 2 adults, 0 children
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Traveller (9256)
Pool & Beach (1759)
Room & Suite (1237)
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09/04/2017 10/04/2017
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    Overview

    • Excellent42%
    • Very good31%
    • Average14%
    • Poor6%
    • Terrible4%
    Travellers talk about
    “fondue” (352 reviews)
    “sports bar” (502 reviews)
    Free Parking
    Breakfast included
    Beachfront
    Pool
    Restaurant
    Room Service
    Bar/Lounge
    Fitness centre
    Spa
    4 Star Hotel
    All hotel details
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    Rooms
    09/04/2017 10/04/2017
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    09/04/2017 10/04/2017
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    All reviews a la carte restaurants fondue sports bar sunset side platinum suite party pool mama mia platinum guests family club platinum area la fleur the grill chill out bar platinum pool las olas water shoes seafood cooking show beach bbq private pool
    Reviewed 9 April 2015

    2 weeks at this beautiful resort in February and could have stayed longer! Everything about this resort was wonderful from the manicured grounds to the friendly and helpful staff; the food was terrific; the room was clean and very comfortable and our fridge was restocked...More

    Review collected in partnership with this hotel
    Helpful?
    Reviewed 8 April 2015

    Read the fine print of your booking. We booked based on the room we wanted not realizing that the different rooms give you access to certain places on the resort like bars and restaurants. We tried to pay the extra to upgrade and they said...More

    Review collected in partnership with this hotel
    Helpful?
    Response from Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa

    Dear Client, Thank you for taking the time to share your comments about your recent stay at Grand Riviera Princess. We are really sorry for the inconviniences you faced during your stay. All the comments you have sent us about improving some areas are more...More

    Reviewed 8 April 2015

    Hola! We have been at the Villa Laguna at the Grand Sunset Princess this past week. We have really enjoyed our stay at this resort. The concierge at our pool for the week has been Luis. I have found him to be so helpful and...More

    Helpful?
    Response from Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa

    Dear Guest, Thank you for share your review about your recent stay at Grand Riviera Princess. I am pleased to know that our staff made your stay memorable. Thank you for your great comments about Luis. I will make sure that he receives your nice...More

    Reviewed 8 April 2015

    Staff was very friendly and rooms were okay. Lots of walking between venues. The food was so so. The drinks were great and the beach hamburgers were good. The grounds were very very clean and well maintained.More

    Review collected in partnership with this hotel
    Helpful?
    Response from Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa

    Dear Client, We are pleased that we could make your time with us as great as possible and we could offer the service you deserve. We remain at your entire disposition for any assistance you might need before your visit. Best Regards, Obed Canche Grand...

    Reviewed 8 April 2015 via mobile

    Excellent trip!! Beautiful pools, the food was very good, and offered great variety. the room was clean and spacious and the covered patio really came in handy when we had a rainy day. Service was very good and some really good choices of alcohol. Friendly...More

    Helpful?
    About
    Amenities
    • Top amenities
    • Beachfront
    • Pool
    • Room Service
    • Restaurant
    • Bar/Lounge
    • Fitness Centre with Gym / Workout Room
    • Free Parking
    • Spa
    • Breakfast included
    • Hotel Amenities
    • Room Service
    • Business Centre with Internet Access
    • Children Activities (Kid / Family Friendly)
    • Free Parking
    • Airport Transportation
    • Breakfast included
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Babysitting
    • Room amenities
    • Air Conditioning
    • Minibar
    • Refrigerator in room
    • Things to do
    • Pool
    • Restaurant
    • Bar/Lounge
    • Fitness Centre with Gym / Workout Room
    • Spa
    • Hot Tub
    • Tennis Court
    Photos
    Traveller (9256)
    Pool & Beach (1759)
    Room & Suite (1237)
    Dining (628)
    Nearby
    Nearby Restaurants
    Saffron
    237 reviews
    1.44 km away
    Coco's Cabanas
    144 reviews
    .67 km away
    Piaf Restaurant
    78 reviews
    .91 km away
    Restaurante Frida
    77 reviews
    .88 km away
    Nearby Attractions
    Co.Cos Culinary School & Catering
    216 reviews
    1.56 km away
    Scuba Libre
    440 reviews
    1.31 km away
    El Camaleon Mayakoba Golf Club
    310 reviews
    1.57 km away
    Kitemex
    67 reviews
    .50 km away
    Questions & AnswersAsk a question
    Joe M
    Aside from a jacuzzi tub, sofa and access to 2 additional ala carte restaurants, what is the difference between a junior suite and a deluxe junior suite? Is there beer in the minibar of a regular junior suite?
    30 March 2017|
    Answer
    Response from CNEINIOWA |
    You are correct with the difference between the two rooms. Other differences are the deluxe rooms are a bit bigger and are also more centrally located in the resort. Junior suite rooms are closer to the lobby. Yes all mini... More
    0
    Votes
    Sinead D
    The price to upgrade to swim out rooms please
    29 March 2017|
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    Woolnut10
    Quick question about the Platinum upgrade, is this simply a room upgrade that is booked via Thomson (or whichever travel company you are with) or does it have to be arranged at the hotel? If the latter would you be able to share with me the sort of prices and if you believe it would be worthwhile? Thanks in advance!
    29 March 2017|
    Answer Show all 7 answers
    Response from louise f |
    I've upgraded from a junior suite to platinum with Thomson. 2 x adults 1 x child 2 weeks in August = £800 extra
    1
    Vote
    Room Tips
    "We booked a swim out suite away from the main pool which we loved"
    jeffreystewartk, 1 day agoRead review
    "All the rooms are good here..."
    Sunrainstorm, 1 day agoRead review
    "If possible upgrade to platinum but you can enjoy most of the same with a regular room"
    jose t, 2 days agoRead review
    "We liked the first floor in building 8. Halfway between beach and restaurants."
    cathytidwell, 2 days agoRead review
    "If you're both a beach and pool fanatic, I would ask for a room starting with a 6 or 7, unless you're..."
    KatyaFedorova, 4 days agoRead review
    "Loved our Villa - 9001."
    ttrhmr, 5 days agoRead review
    "We enjoyed a room that was not at pool side. We enjoyed the peace and quiet."
    Heather L, 6 days agoRead review
    "Top east facing rooms in Platinum are ocean view-but that means mostly treetop views with ocean peeking thru."
    Jen K, 7 days agoRead review
    "Our room in the 6000 was good, second floor, facing the pool."
    Betty W, 8 days agoRead review
    "Room was clean actually looked for something wrong couldn't find a thing all week"
    David S, 8 days agoRead review
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