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Grand Riviera Princess All Suites Resort & Spa

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Grand Riviera Princess All Suites Resort & Spa
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7,127 Reviews from our TripAdvisor Community

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Showing 5,332: English reviews
Frankfort, Kentucky
Reviewed yesterday NEW

First of all, let me say I am a typically skeptical person who will complain about poor service. I have absolutely nothing negative to say about this resort. For complete transparency, this is my first all-inclusive resort vacation in Mexico, so don't have anything to compare it to, but this resort is a full-fledged vacation paradise, literally a high-class cruise...

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Helpful?
2Thank flamingofollower
Boston, Massachusetts
Reviewed yesterday NEW

Grand riviera princess I wanted so badly to be able to give this greater stars than 3. I even waited a bit until my frustration wore off to see if I would change my mind. I fortunately, it didn't. So here it goes. I will start off by saying we were a group of 24 ladies, between the ages of...

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Helpful?
1Thank Rashida S
Bay Roberts, Canada
Reviewed yesterday NEW

Where do I start, this was an awesome trip. The staff at this resort are great, they go beyond to make your trip as special as possible. At the Villa pool, Margarita, Hector, Pedro and Fabian went above and beyond to make us welcome, remembering our names and what we liked to drink. I wish I could have taken you...

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Helpful?
1Thank _deepetten
Surrey
Reviewed 2 days ago NEW

This was our first all inclusive holiday. The complex was clean, the staff were very friendly and helpful. We especially enjoyed the fruit on the menu for all meals. The poolside drink service was good, but we should have ordered two each time. The towel service at the pools was nice but there could have been more places to access...

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Helpful?
Thank acerace48
London, United Kingdom
Reviewed 2 days ago NEWvia mobile

This is an awesome resort! We were in the platinum section and it was just exquisite. Orocio, who was our beach waitress was exceptional, Oscar and Olga, who were our masseurs, were just incredible! We are coming back here next thanksgiving with the whole family. The service and care were top notch. We felt very pampered and well cared for...

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Helpful?
1Thank Aamelissa
Pilar O, Community Manager at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Aamelissa, Thank you for taking the time to share your feedback of your recent stay. Thank you very much for choosing The Grand Riviera Princess to stay on your vacation, your opinion is very important to us. We hope very soon for another rejuvenating experience with us and we will be able to welcome you back to the Resort...

ontario
Reviewed 2 days ago NEW

This resort is absolutely beautiful and very well taken care of. Does it show some signs of wear and tear,,,yes it does BUT absolutely does not make or break my vacation. Its going to show signs of wear when it has upwards of 4000 people on a daily basis,,,wear should be expected,,,then you know that the resort is loved because...

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Helpful?
1Thank sillysitter
Pilar O, Community Manager at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear sillysitter, Thank you for posting your feedback about your recent stay with us. We want you to know that we truly enjoy sharing our passion for our destination with visitors and want you to walk out the door feeling refreshed. Reviews like yours serve to motivate us even more and improve ourselves every day. We will be delighted to...

Burnaby, British Columbia
Reviewed 2 days ago NEW

The hotel and property were beautiful, our room had drainage issues with shower/sink drains which flooded bathroom floor,after reporting issue repairman came promptly, we left for breakfast,came back to find room flooded, were told 20 minutes all would be fixed. 3 days later we contacted desk to ask why no one called to make sure everything was working, the restaraunts...

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Helpful?
Thank 333norman
Pilar O, Community Manager at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear 333norman, Thank you for taking the time to share your experiences with the Trip Advisor community. We have taken all your feedback on board and this will be used constructively to perfect our Grand Riviera Princess experience. We have carefully noted each point you mentioned and will share it internally. We take our guest´s opinions very serious. Feedback is...

Calgary, Alberta
Reviewed 2 days ago NEW

The resort is quite lovely and well maintained. The staff are excellent and very friendly, however, some have limited English skills as expected. The food at the buffets was a bit of a challenge because the labels for the food were tiny and were not located next to the dishes. In many cases the labels were incorrect. The buffet food...

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Helpful?
1Thank Enigma403
Pilar O, Community Manager at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear enigma443, Thank you for taking the time to share your feedback of your recent stay with us and TripAdvisor’s Readers. It is nice to hear that you enjoyed our facilities and services. We are honored to have had the opportunity to serve you. We will send your comment to our friends and their bosses, they will be honored with...

Detroit, Michigan
Reviewed 2 days ago NEW

My boyfriend and I are 26 and we stayed at the property celebrating our anniversary. We received champagne at check in. The resort itself is beautiful and the amenities were great! There was always something to do. Lots of daily activities and we loved the private beach access. The dj at the main pool was great but there were also...

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Helpful?
1Thank Nicole S
Pilar O, Community Manager at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Guest Thank you for taking the time to share your feedback on Tripadvisor. We value all guest feedback as an opportunity to continue improving our services and products for our guests. All your comments have been passed to the manager of each area to take action on the matter. We hope that you will not hesitate to visit with...

Vancouver, British Columbia
Reviewed 3 days ago NEW

Pool was great. Service in restaurants good. Service around the pool was less than average. Food was mediocre. Travelled with 3 other families. When we booked we requested ajoining rooms and told that wouldnt be a problem, yet we were placed in different areas. Air conditioner and fridge did not work in my room.

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Helpful?
1Thank ritamichie75
Pilar O, Community Manager at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Ritamichie75: On behalf of Platinum Yucatan Princess team, we would like to thank you for choosing our hotel as your holiday destination. We have carefully noted each point you mentioned in order to improve, we take our guest´s opinions very serious. Feedback is always important as it is a vital way of reviewing the level of service and facilities...

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Amenities

Highlights
  • Beachfront
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Spa
  • Free Breakfast
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
Grand Riviera Princess All Suites Resort & Spa is located on the stunning Riviera Maya, just three kilometers from the famous Playa Del Carmen, in beautiful surrounds, with large and spacious natural parks and the delight of a good tropical weather. Besides our fascinating beach, renowned for the clear water and splendid sea beds, typical of the east end of the Yucatan Peninsula, the Hotel invites you to discover the huge wealth of the archaeological remains of the Maya culture in this area. After crossing the spacious lobby the splendid "Paseo de los Dioses" is reached, which invites the costumers to discover the charm of the hotel. It is a gift to our senses to enjoy all our facilities that can be found to our left and right on the way to the marvelous beach awaiting for everybody at the way of the pleasant stroll.Opened in December 2007, Grand Riviera Princess offers 674 fully equipped rooms with a range of services that give the clients a variety of possibilities to choose from: Junior Suite, Junior Suite Deluxe (some with direct pool access), Platinum Suites and Laguna Villa Suites (ideal for the most romantic honeymoon).A fascinating Spa is offered to all the clients, and the most complete activity program during day and night. A range of services in the varied and international selection of top quality food provide the perfect counterpoint when sharing moments of peace and calm with excellent meals in beautiful and inviting specially decorated surrounds, some of which are by the sea. ... more   less 

Additional Information about Grand Riviera Princess All Suites Resort & Spa

Address: Prolongacion 5ta Avenida Mza 20 Lote 006, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: ₹ 14,693 - ₹ 33,700 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Riviera Princess All Suites Resort & Spa 4*
Number of rooms: 674
Reservation Options:
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Also Known As:
Grand Riviera Princess All Suites Resort And Spa
Grand Riviera Princess All Hotel Playa Del Carmen
Grand Riviera Princess Hotel
Grand Riviera Princess All Suites Resort & Spa Riviera Maya/Playa Del Carmen
Hotel Style:
#25 Business Hotel in Playa del Carmen
#41 Top resorts Hotel in Playa del Carmen
#44 Luxury Hotel in Playa del Carmen
#52 On the Beach Hotel in Playa del Carmen
#65 Romantic Hotel in Playa del Carmen
#69 Family Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Grand Riviera Princess All Suites Resort & Spa staff and other travellers.
1,421 questions
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Questions? Get answers from Grand Riviera Princess All Suites Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you're looking for an relaxing, adult getaway I recommend booking the Villa Suites. They are 18+ only with two people max occupancy.”
 of 5 bubbles flamingofollower, 9 Dec 2016 | Read review
“Platinum was worth it!”
 of 5 bubbles 840rashidas, 9 Dec 2016 | Read review
“The Villa rooms are the best value and privacy. And on a much smaller level this way you get to meet new people.”
 of 5 bubbles _deepetten, 9 Dec 2016 | Read review
“7000 block as its in the middle of the resort”
 of 5 bubbles sillysitter, 8 Dec 2016 | Read review
“Don't have room near mangrove swamp.”
 of 5 bubbles suffolkvisitor2311, 7 Dec 2016 | Read review
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