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Grand Riviera Princess All Suites Resort & Spa

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7,261 Reviews from our TripAdvisor Community

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Showing 5,427: English reviews
Reviewed yesterday NEWvia mobile

I stayed at the Grand Riviera Princess for 3 nights in September. It was a wonderful stay. My room was nice and spacious - though the beds were a little hard. It has a gorgeous full sized balcony that overlooks the pool. The beach was just ok. I traveled to Tulum during my stay and it was spectacular. I highly...

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Thank Carlita P
Saskatoon, Canada
Reviewed 2 days ago NEWvia mobile

We stayed here Jan 6-13 th and had an amazing time! We have stayed many places around the Caribbean and this resort is by far the best. My wife and I went with two other couples and always had something fun and entertaining to do. A lot of resorts that we have stayed at have a very bland tasting buffet...

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3Thank shauntaylor13
Kingsville, Canada
Reviewed 2 days ago NEW

Started the new year at this huge resort. We were booked in the Grand Sunset Princess but our rooms were on the Grand Riviera side. We had 3 generations and 3 deluxe junior suite rooms that were NOT together. We upgraded to a swim out room and our kids & grandkids were located in another section. Should've said adjoining rooms....

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1Thank MrsGartner
LaSalle, Canada
Reviewed 3 days ago NEW

Travelled with over 30 other people to this resort but only two of us opted for platinum upgrade. I was glad I did as it made all the difference in the world during my stay. If you are thinking of booking this resort, do yourself a favour and compare the price from the upgrade. With our discount[, because of the...

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4Thank ramblindan2017
Pilar O, Community Manager at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear ramblindan2017, We are pleased to know you had a delightful stay with us and that we were able to fulfill all your expectations. We strive in having a great ambience to satisfy all the needs of our valued guests, so we are delighted to read you enjoyed your stay with us. We'll share your nice comments with our staff...

Tottenham ON
Reviewed 3 days ago NEW

We arrived with a group of people for a week's holiday in December. The resort is very large and the grounds are just impeccable. The resort was decorated for Christmas with lovely large "ornaments" that you could step inside... just spectacular! The food at the buffets is plentiful and very good. The grills are worth the wait and there is...

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1Thank GetnThere
Pilar O, Communityh Manager at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear GetnThere, First of all, thank you for choosing Grand Riviera Princess as your holiday destination and for taking the time to share your kind comments with our Trip Advisor readers. We have taken all your feedback on board and this will be used constructively to perfect our Grand Riviera Princess experience. We are looking forward to host you again....

Barrie, Canada
Reviewed 4 days ago NEW

We stayed over New Years holidays. What a dedicated, helpful and friendly group of dedicated people manage and work at this resort. The place is immaculate, very well planned, and gorgeous. ROOM. We stayed at swim-out suite on Riviera side. Great choice. It had Jacuzzi bath, shower, couch and a huge veranda stepping to pool. Bar fridge was always kept...

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5Thank mosaic
Pilar O, Community Manager at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear mosaic, It is awesome to know how much did you enjoy your stay, our main goal is to offer our guests the best quality service to create unforgettable experiences, and it seem we have surpassed for you, we are really happy. We will share all your comments with our team to encourage them to continue improving. We hope to...

Saint Louis, Missouri
Reviewed 4 days ago NEW

The first 12 hours there my necklace was stolen from the hotel safe. We were there for our honeymoon and my husband just gifted me the necklace that Saturday. We left to go on an excursion with dolphins. came back and necklace was stolen out of the safe. then we were treated like we were stupid and that we just...

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4Thank katsters17
Pilar O, Community Manager at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear katsters17, We are very sorry to hear about your disappointing experience at Grand Riviera Princess. We pride ourselves on providing guests with amazing and memorable vacations, offering high quality service, and we regret that this is not what you experienced. Regarding your necklace, please notice that our housekeeping staff is trustworthy and have years working with us. Believe me...

British Columbia, Canada
Reviewed 5 days ago NEW

Excellent resort, loved the grounds, lots of room, good gym, and nice beach. We spent most of our time at the adult beach (north side of the beach) which was quieter (no constant music) and had excellent bar service and always had beach chairs available. Had dinner at Chill-Out restaurant which we paid for. Did this as we read that...

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4Thank DNKootenays
Pilar O, Community Manager at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear DNKootenays, We truly appreciate your feedback and have shared it internally. We work diligently in providing guests with excellent services. We have talked to the hotel management in order to keep improving. We hope you give us the chance to demonstrate you that our main goal is to create unforgettable experiences with a high quality service. Best regards.

Romford, England, United Kingdom
Reviewed 5 days ago NEW

Just home from a wonderful 2 weeks at Grand Riviera Princess. A fab hotel with lots to do everyday, plenty of food for breakfast, lunch and dinner, great selection. Our breakfast and lunch waiter Randy Cante at Snack Sunset was the kindest man, everyday he would serve us with a smile and was always very helpful and efficient. The New...

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5Thank KJBevan
Pilar O, Community Manager at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear KJBevan, I am very glad to hear that you had such a positive impact on your stay. One major feature when staying at Grand Riviera Princess is our resort host service. We like to pamper our guests and provide a superior vacation experience. We are looking forward to welcome you again. Best regards.

Ottawa, Ontario
Reviewed 5 days ago NEWvia mobile

***THIS IS AN HONEST AND ACCURATE REVIEW OF THIS RESORT-so DO NOT READ ANY OTHER!*** Let me start off by saying we are seasoned Caribbean destination travellers (20+ years), so, I know what's bad and good in resorts. We are a family of 4 (2 teenage girls 16/13) who stayed here for a week (Jan 3-10). We've never been to...

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23Thank KeenKlan
Pilar O, Community Manager at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear KeenKlan, Thank you for your detailed review about our facilites and services, it's a honor that so experimented caribbean travellers rate us as awesome. We are so glad to read, you enjoyed the service of our friendly staff, specially from Mónica, Raúl and Pablo. They will be very happy to hear your nice comments. We will be waiting for...

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Amenities

Highlights
  • Beachfront
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Spa
  • Breakfast included
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Grand Riviera Princess All Suites Resort & Spa is located on the stunning Riviera Maya, just three kilometers from the famous Playa Del Carmen, in beautiful surrounds, with large and spacious natural parks and the delight of a good tropical weather. Besides our fascinating beach, renowned for the clear water and splendid sea beds, typical of the east end of the Yucatan Peninsula, the Hotel invites you to discover the huge wealth of the archaeological remains of the Maya culture in this area. After crossing the spacious lobby the splendid "Paseo de los Dioses" is reached, which invites the costumers to discover the charm of the hotel. It is a gift to our senses to enjoy all our facilities that can be found to our left and right on the way to the marvelous beach awaiting for everybody at the way of the pleasant stroll.Opened in December 2007, Grand Riviera Princess offers 674 fully equipped rooms with a range of services that give the clients a variety of possibilities to choose from: Junior Suite, Junior Suite Deluxe (some with direct pool access), Platinum Suites and Laguna Villa Suites (ideal for the most romantic honeymoon).A fascinating Spa is offered to all the clients, and the most complete activity program during day and night. A range of services in the varied and international selection of top quality food provide the perfect counterpoint when sharing moments of peace and calm with excellent meals in beautiful and inviting specially decorated surrounds, some of which are by the sea. ... more   less 

Additional Information about Grand Riviera Princess All Suites Resort & Spa

Address: Prolongacion 5ta Avenida Mza 20 Lote 006, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: ₹ 13,997 - ₹ 33,047 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Riviera Princess All Suites Resort & Spa 4*
Number of rooms: 674
Reservation Options:
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Also Known As:
Grand Riviera Princess All Hotel Playa Del Carmen
Grand Riviera Princess All Suites Resort And Spa
Grand Riviera Princess Hotel
Grand Riviera Princess All Suites Resort & Spa Riviera Maya/Playa Del Carmen
Hotel Style:
#25 Business Hotel in Playa del Carmen
#41 Top resorts Hotel in Playa del Carmen
#43 Luxury Hotel in Playa del Carmen
#52 On the Beach Hotel in Playa del Carmen
#65 Romantic Hotel in Playa del Carmen
#69 Family Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Grand Riviera Princess All Suites Resort & Spa staff and other travellers.
1,486 questions
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Questions? Get answers from Grand Riviera Princess All Suites Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go Platinum or stay home”
 of 5 bubbles ramblindan2017, 13 Jan 2017 | Read review
“If you can, get a swim-out suite. Blocks 6 and 7 are conveniently located, close to everything.”
 of 5 bubbles mosaic, 12 Jan 2017 | Read review
“Inner facing rooms could be quite noisy during a day due to the entertainment program but otherwise are quiet.”
 of 5 bubbles djbabyboom, 11 Jan 2017 | Read review
“The Couples only Laguna Platinum rooms are all great. The Platinum Family Rooms facing the ocean are also impressive, but more of a walk”
 of 5 bubbles daverI1185VT, 9 Jan 2017 | Read review
“Building 5 at the beach is wonderful”
 of 5 bubbles Brad254, 6 Jan 2017 | Read review
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