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The Royal Haciendas All Suites Resort & Spa

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The Royal Haciendas All Suites Resort & Spa
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3,274 Reviews from our TripAdvisor Community

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There are newer reviews for The Royal Haciendas All Suites Resort & Spa
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Showing 2,839: English reviews
Freeport
Reviewed 10 February 2016

Year after year, the Royal Haciendas works hard to exceed guest expectations. From the service to the facilities to the people to the food/beverages - everything was wonderful. The beach was also immaculate.

Review collected in partnership with this hotel
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Helpful?
Thank 8craigj
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this review

Hi 8craigj, Thanks for your review, as well as your loyalty. We love hearing from our return guests about their vacation experiences. You couldn't give us any higher compliment than a return visit, and we look forward to seeing you again soon! Warm Regards,

Ellicott City, Maryland
Reviewed 9 February 2016

The Royal Haciendas is a great resort for families or couples. Playa del Carmen is 10 minutes away and hotel has shuttle to there several times a day. Resort has 2 large pools w/swim-up bars that serve food and drinks; karoke night held couple nites each week; sports equiptment incl. golf clubs, snorkel/fins, tennis racqu

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Helpful?
1Thank EC_Resident
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear EC_Resident, Thank you for taking the time to post about our resort. We look forward to welcoming you again during your next visit to the Riviera Maya. Warm Regards.

Kamloops
Reviewed 9 February 2016

Great service and an awesome experience.... Top notch resort with great view, food and staff.... Treated like royaly and had a terriffic vacation... I would do the all inclusive for any one else on vacation.

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1Thank robertbC9508NY
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear Robert, Thank you for taking the time to write a review about your recent stay with us. We are happy to read that you enjoyed your stay with us and that our service exceeded your expectations. We look forward to hosting you again very soon! Best Regards.

Grand Rapids
Reviewed 9 February 2016

All the rooms have excellent views. The entire resort has very knowledgeable, efficient staff who want to make your vacation the best possible. They will go out of their way to make sure you have everything you need. The food is good, the pools are clean and large, the beach area has lots of chairs, lounges and shade umbrellas. There...

Review collected in partnership with this hotel
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Helpful?
1Thank M8755ZHmaryj
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear M8755ZHmaryj, Thank you so much for taking the time to review The Royal Haciendas. We are so pleased to hear that your stay with us was memorable, and that our staff strived to help and went that extra mile to provide you and your guests with the best vacation experience possible. Thanks again for the review and we look...

Stockholm, Sweden
Reviewed 9 February 2016

I was there with my family. Before chosing hotel i thought that this hotel was the best. We were wrong. They have a lot of members and owners at the hotel, Royal Haciendas in PLC have no idea how a all inclusive hotel serves their guests. 1. Their dinners cost money. Everyday for ten days they had the same menu,...

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Helpful?
2Thank Halli n
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear Halli n, Hello and thank you for taking the time to let us know about your recent stay. We truly value all of our guests and are disappointed to hear that your stay did not live up to your expectations. In an attempt to find out more about your specific situation, we have contacted you through private message. We...

Lexington Park
Reviewed 9 February 2016

Love visiting the Royal Haciendas every year. Enjoy the large open feel of the resort and the small town feel of Playa Del Carmen. Fairy close by for visiting Cozumel. Resort food and drinks are good, although I will say the dinner buffet could use some work. The SPA prices can be a bit on the high side when you...

Review collected in partnership with this hotel
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Helpful?
Thank jamesrW9817EV
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear JamesrW9817EV, Thanks for your review, as well as your loyalty. We love hearing from our members and their vacation experiences. Our location near by the town of Playa del Carmen is just one of the perks that we are proud to offer our guests and members. We appreciate you giving us any feedback on what we can do better....

Penticton, Canada
Reviewed 8 February 2016

My husband, two daughters (ages 5 and 8) and I stayed for a week at The Royal Haciendas at the end of January as all-inclusive guests. This was our first trip to Mexico and it did not disappoint. ROOM: During check-in I requested a room with a nice view. Jessica at the front desk was very helpful and gave us...

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Helpful?
Thank Jesica F
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear Jesica F, Thanks so much for taking the time to give us a review of you stay. We’re happy to hear that we were able to provide you with a great location to make the most out of your vacation. We always strive to give our guests the best location, value, amenities and service. We apologize for the delay...

Reviewed 8 February 2016 via mobile

Mexico at its finest. Haciendas portrays the Mexican / Caribbean spirit. From the moment that you arrive, you are treated as if you are family and this is your summer home. The staff hosts are available to answer any questions or help you pick the excursion that meets your needs.

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Helpful?
Thank standaman45
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear Standaman45, Thank you so much for taking the time to review your recent visit. The Royal Haciendas is a family-friendly resort built with relaxation in mind and we always aim to offer a relaxed experience taking care of your good rest without noise or any annoyance. This feature makes it perfect also for adults looking for a quiet getaway....

Mutene
Reviewed 8 February 2016

The Resort was very nice. Beautiful Ocean views. Beach was a bit rocky. We loved going to Playa De Carman we went to dinner there several times. Very interesting city. We enjoyed sitting by the beach and sun tanning. Weather was not ho, perfect for sunbathing.

Review collected in partnership with this hotel
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Helpful?
Thank Anthony B
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear Anthony B, Thank you for writing a review about your recent stay with us. We’re so happy to hear that you had a great vacation. We hope that you made some incredible memories that will last for years to come. Our location in Playa del Carmen is just one of the perks that we are proud to offer our...

Reviewed 8 February 2016 via mobile

We stayed for 5 nights. The staff is friendly, and our room was nice. Food is good at the buffet. We LOVED the Los Murales restaurant and ate there 3 of the 5 nights we stayed - AMAZING food! The beach is the BEST in Playa! We walked miles of beach, and nothing else compares to this beach! If you're...

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Helpful?
2Thank Christal W
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear Christal W, Thank you for taking the time to review your stay with us. We always strive to provide the highest satisfaction levels to our guests and it's rewarding to learn we achieved this goal with you. We are glad to learn you liked our gorgeous gardens and well-kept facilities and loved our dining options at Los Murales. Thanks...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Free Parking
  • Spa
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Tennis Court
  • Spa
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
  • Shuttle Bus Service
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
The Royal Haciendas(R) Just 10 minutes from Playa del Carmen, this enchanting beachfront resort has architecture and gardens inspired by the grand old haciendas of the Yucatan. Enjoy fine dining, activities and many other amenities with the REFINE All-Inclusive package. The Royal Haciendas(R) is proof that dreams come true. Imagine, the best in beachfront living quietly nestled within Riviera Maya's most prestigious oceanfront golf community. ... more   less 

Additional Information about The Royal Haciendas All Suites Resort & Spa

Address: Cancun-Chetumal Highway km 289+10, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: ₹ 14,858 - ₹ 30,174 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Royal Haciendas All Suites Resort & Spa 4*
Number of rooms: 252
Reservation Options:
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Also Known As:
The Royal Haciendas Hotel Playa Del Carmen
Royal Haciendas Hotel
Royal Haciendas Playa Del Carmen
The Royal Haciendas All Suites Resort & Spa Riviera Maya/Playa Del Carmen
Hotel Style:
#3 Family Hotel in Playa del Carmen
#14 Green Hotel in Playa del Carmen
#32 Luxury Hotel in Playa del Carmen
#32 Spa Hotel in Playa del Carmen
#33 On the Beach Hotel in Playa del Carmen
#34 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from The Royal Haciendas All Suites Resort & Spa staff and other travellers.
414 questions
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Questions? Get answers from The Royal Haciendas All Suites Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms have a view of the ocean. All the rooms we have stayed in are equally great.”
 of 5 bubbles KathleenAnn1956, 22 Mar 2017 | Read review
“Choose a room with a view of the ocean”
  • Turkey made from a towel by Jorge Eduardo
 of 5 bubbles CarolJackRocky, 16 Mar 2017 | Read review
“Please make use of your personal concierge”
 of 5 bubbles 957mukeshp, 13 Mar 2017 | Read review
“Rooms on 3rd & 4th floors tend to provide more privacy & better views.”
 of 5 bubbles kjtennis, 13 Mar 2017 | Read review
“northern rooms will get more sun exposure if desired.”
 of 5 bubbles 395patricka, 12 Mar 2017 | Read review
5 of 5