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The Royal Haciendas All Suites Resort & Spa

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3,156 Reviews from our TripAdvisor Community

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There are newer reviews for The Royal Haciendas All Suites Resort & Spa
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Showing 2,735: English reviews
Saint Paul, Minnesota
Reviewed 16 February 2016

Resort has beautiful grounds, pools, hot tubes sand beach front is spectacular clean clean clean!!!! Great place for kids Staff very friendly , great room service Maid service checks with you several times a day Meals very good in the poolside area and the buffet restaurant. Only downside beds very firm

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Helpful?
1Thank nhesse
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear nhesse, Thank you for taking time to post about our resort. We take pride on our resort's cleanliness and for us is rewarding to learn you've noticed it during your most recent visit. We are glad to learn you like our staff's friendliness and cordiality, as well as our dining options. We look forward to welcoming you again during...

Monona
Reviewed 16 February 2016

This is one of the safest, most simple to figure out resorts! Easy to reach from USA, timely pick-up and transport from airport!! I would strongly suggest it for families. It is truly "no hassle". Food is very good and lots of daily changes. View is wonderful. Beach clean and pretty. I wouldn't suggest it for a young person unless...

Review collected in partnership with this hotel
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Helpful?
1Thank U4472PZsharonl
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear Sharon, Thank you for taking the time to review your stay with us at The Royal Haciendas. We strive to make sure that all of our guests have the best vacation experience possible and we are happy to learn we achieved this goal with you. Thanks for the recommendation and we would love to have you back again anytime....

San Antonio
Reviewed 15 February 2016

Bellman were very good and accommodating. The food by the pools were very good, however if you ordered room service don't. The room service food should be the same or better than the poolside food. The grocery market is excellent but don't understand why it does not sale victoria mexican beer. You can get it by the pool. The grounds...

Review collected in partnership with this hotel
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Helpful?
Thank morrism632
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear Morrism632, Thank you for taking the time to post about our resort. We are happy to read you liked our service and we are passing along your comments to our Food and Beverage manager to find ways to improve. We look forward to welcoming you again during your next visit to the Riviera Maya. Warm Regards.

Spokane Valley
Reviewed 15 February 2016

It took a long time to check in because of people in line in front of us dealing with time share room issues, but once we checked in, the rooms were clean and the food was better than I expected for an all-inclusive. They had forgotten to stock our fridge, or provide the bathrobes that were supposed to be in...

Review collected in partnership with this hotel
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Helpful?
Thank andreasP2074FQ
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear andreasP2074FQ, Thank you for letting us know about your recent stay with us. We are glad to learn you liked the cleanliness of our facilities as well as the quality of our dining options. We're disappointed to hear that your stay fell below your vacation expectations. We apologize for any inconvenience that you experienced during your check-in process. We...

East Elmhurst, New York
Reviewed 14 February 2016

This resort was Paradise on Earth. The service was impeccable, the grounds very clean and the food was perfect. A mid winter get away was delightful. The staff was very helpful and the resort had many things scheduled for guests to participate in; It was fun and easy to get acquainted with the grounds.

Review collected in partnership with this hotel
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Helpful?
Thank emilycF8810MS
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear Emily, We appreciate you taking the time to write about your recent stay at The Royal Haciendas. We are honored that you chose to visit us for your mid winter getaway. Our location in Playa del Carmen is just one of the perks that we are proud to offer our guests. We couldn't be happier to hear you enjoyed...

Reviewed 14 February 2016

This was our first All-Inclusive trip and we were blown away. I can't imagine there is a better resort to vacation at in Playa. We literally had nothing to complain about. From the check in process to the pools, restaurants, spa, activities, it was all first class.

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Helpful?
1Thank Sisco_Kid9
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear Sisco_Kid9, Thanks for the review, and for sharing the experience of your recent getaway with the TripAdvisor community. We’re happy to see from your ratings that your vacation with us was nothing less than 5-star. We hope to have you back to make more vacation memories. Best Regards

Minneapolis, Minnesota
Reviewed 14 February 2016

We just got back from the Royal Haciendas, our 2nd visit in two years. Once again we were treated like royalty. We met some friends for a wonderful vacation. The food was great, with lots of variety. The service is exceptional at the pools and beach areas. The maid service very good as well. The bartenders in the Rotunda Bar...

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Helpful?
Thank shirlgirl5
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear shirlgirl5, Thanks for your review, as well as your loyalty. We love hearing from our return guests and their vacation experiences. We're convinced that our staff is the most important asset in our company since their interaction with our guests makes possible what we like to call "The Royal Experience". You couldn't give us any higher compliment than a...

Grand Haven, Michigan
Reviewed 14 February 2016

This time share community/all inclusive resort is incredible! The whole property is kept lovingly clean and well manicured. The landscaping is beautiful and the staff is very friendly. There are all kinds of activities for any interest. The food is great at all places in the resort, and surprisingly, offers lots of options for a vegetarian like myself. It's not...

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Helpful?
Thank AliciaW73180
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear Alicia, Thanks so much for taking the time to give us a review of your stay. We take pride on our resort's cleanliness and for us is rewarding to learn you've noticed it during your most recent visit. It is wonderful to read that our dining options suited your needs. It is also great to hear that you liked...

Blackfoot, Idaho
Reviewed 13 February 2016

After staying a week at the Royal Haciendas under an all-inclusive plan, I paid my final bill and checked out. When my credit card statement came they charged me more for some reason. I tried three times to contact them and have received no response, It is unfortunate that once you leave the resort their customer service stops and they...

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Helpful?
2Thank Larry F
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear Larry F, Thank you for taking the time to let us know about your recent stay. We truly value all of our guests and are disappointed to hear that your stay did not live up to your expectations. In an attempt to find out more about your specific situation, we have contacted you through private message. We always encourage...

Fredericton, Canada
Reviewed 13 February 2016

We had a fabulous time, we stayed here for a week. The staff here are so very helpful especially Alvaro who was our personal Concierge. Keep up the good work! Some things that was a minus was the food choices for all inclusive guests. The all inclusive menu should use lighter foods for mid day meals compared to evening meals

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Helpful?
3Thank valeriels2016
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear Valeriels2016, Thanks so much for taking the time to give us a review of you stay. We’re happy to hear that we were able to provide you with a great location to make the most out of your vacation. We always strive to give our guests the best location, value, amenities and service. We appreciate you letting us know...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Free Parking
  • Spa
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Tennis Court
  • Spa
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
  • Shuttle Bus Service
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Meeting Rooms
Official Description (provided by the hotel)
The Royal Haciendas(R) Just 10 minutes from Playa del Carmen, this enchanting beachfront resort has architecture and gardens inspired by the grand old haciendas of the Yucatan. Enjoy fine dining, activities and many other amenities with the REFINE All-Inclusive package. The Royal Haciendas(R) is proof that dreams come true. Imagine, the best in beachfront living quietly nestled within Riviera Maya's most prestigious oceanfront golf community. ... more   less 

Additional Information about The Royal Haciendas All Suites Resort & Spa

Address: Cancun-Chetumal Highway km 289+10, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: ₹ 15,628 - ₹ 31,256 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Royal Haciendas All Suites Resort & Spa 4*
Number of rooms: 252
Reservation Options:
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Also Known As:
The Royal Haciendas Hotel Playa Del Carmen
Royal Haciendas Hotel
Royal Haciendas Playa Del Carmen
The Royal Haciendas All Suites Resort & Spa Riviera Maya/Playa Del Carmen
Hotel Style:
#3 Family Hotel in Playa del Carmen
#29 Spa Hotel in Playa del Carmen
#29 Luxury Hotel in Playa del Carmen
#30 On the Beach Hotel in Playa del Carmen
#34 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from The Royal Haciendas All Suites Resort & Spa staff and other travellers.
388 questions
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Questions? Get answers from The Royal Haciendas All Suites Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms facing more northerly do not get strong sun in the afternoons and tend to be a bit cooler.”
 of 5 bubbles Napadabema, 22 Jan 2017 | Read review
“perhaps a bit quicker on food and drinks service around the pool, but overall great experience and great , kind people.”
 of 5 bubbles tomeisenberg, 22 Jan 2017 | Read review
“WiFi is not great.”
 of 5 bubbles Era101, 22 Jan 2017 | Read review
“All the rooms are great. The only difference is location/view. We like the rooms closer to the ocean.”
 of 5 bubbles lcbeau, 18 Jan 2017 | Read review
“Choose the B concourse or the D concourse”
 of 5 bubbles 805BobP, 18 Jan 2017 | Read review
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