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The Royal Haciendas All Suites Resort & Spa

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The Royal Haciendas All Suites Resort & Spa
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3,275 Reviews from our TripAdvisor Community

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Showing 2,840: English reviews
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Miamitown
Reviewed yesterday NEW

I would definitely come back here as my whole family loved it. Food could be better and that was a turn off for us. Kinda mislead about the food. Do your homework and ask for menus. There is more than what is on the buffer.

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Helpful?
Thank Patricia K
Cincinatti
Reviewed yesterday NEW

The staff was a little too aggressive about the whole membership thing. We were asked a number of times if we wanted to become members. It seemed like when they knew we were not going to go to he information session some staff retaliated against us by being somewhat rude. We told a staff member that we were not happy...

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Thank 250burakc
San Diego, California
Reviewed yesterday NEWvia mobile

First time visiting the area with family (2kids wife and I) It was amazing. The room was like an apartment with direct ocean view with a huge balcony that included a jacuzzi. The beach was beautiful and the pool was great. Pool and beachside service made it perfect. Room service was great for the kids Food was very delicious and...

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Thank vivaxolos
Lakeville, Minnesota
Reviewed yesterday NEWvia mobile

Love the Royal Haciendas and Royal Sands. However, the sheets suck! If you want to exfoliate while you sleep, they are great. Gold Crown Resorts should have creamy, soft sheets! Please replace all the sheets.

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Thank Greg P
Saint Louis, Missouri
Reviewed 3 days ago NEW

Property is becoming more of a Spring Break destination for college kids. Issue seems to be more with the males who think they should get all the alcohol they can and evidently don't need an adult to stay on property. Guys sitting in the hot tub drunk and yelling at close to midnight isn't what we bought units for. Find...

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Thank tbuddy718
Bellefonte
Reviewed 4 days ago NEWvia mobile

Lovely resort for those that want beach or pool/ relaxation. We were a small group of family and friends. Nicely appointed villas. Beautiful public open areas. Easy taxi commute to 5th Ave within 5 mins (160 pesos). Could also walk but approx 1 hr to Downtown Playa del Carmen. Staff all great that we had experience with.

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1Thank Ann W
Fargo, ND
Reviewed 5 days ago NEW

We stayed a week in March on the all inclusive plan but the resort is mostly for timeshares. The resort was clean and staff was friendly. I never felt crowded whether we were at the pool, beach or restaurant. Our favorite part was the pools. My kids played on the beach some but they felt more comfortable with the pools....

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Thank NDSiouxFan
Ortonville, Michigan
Reviewed 5 days ago NEW

This resort is really fantastic. The staff and value are outstanding. The entire facility is clean, up-to-date, beautifully decorated, and right on the ocean. I would highly recommend this place to families and those who want a first rate experience. Vanessa was a great concierge, Aurora was a terrific housekeeper, Daniel did a great job with water aerobics.

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Thank KathleenAnn1956
Windsor
Reviewed 1 week ago

A great family resort!! Would highly recommend it to others! Rooms were clean, service was great. The resort had many different activites for adults teens and kids. Wish we couldve stayed a little bit longer!

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1Thank I9556NYdaniellem
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear Danielle, Thank you for your review about your recent visit. We're glad to see that you enjoyed your day spent at The Royal Haciendas. We appreciate your recommendation to the TripAdvisor community and we hope to see you again soon at any of the Royal Resorts properties. Warm Regards.

Norfolk, Nebraska
Reviewed 1 week ago

the Royal Haciendas is located great from down town area, was able to walk downtown on 5th ave. The downside of RH is the all inclusive thing has hurt the service and food quality , I understand if you have an arm band but if you don't the service and the drinks should not be watered down. I have been...

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1Thank don n
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear Don N, Thank you for taking the time to review your recent stay at The Royal Haciendas. We are disappointed to hear your sentiment and of your experience from your recent stay with us. We strive to make sure that all of our guests have the best vacation experience possible and we're sorry to see that we didn't achieve...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Free Parking
  • Spa
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Tennis Court
  • Spa
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
  • Shuttle Bus Service
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
The Royal Haciendas(R) Just 10 minutes from Playa del Carmen, this enchanting beachfront resort has architecture and gardens inspired by the grand old haciendas of the Yucatan. Enjoy fine dining, activities and many other amenities with the REFINE All-Inclusive package. The Royal Haciendas(R) is proof that dreams come true. Imagine, the best in beachfront living quietly nestled within Riviera Maya's most prestigious oceanfront golf community. ... more   less 

Additional Information about The Royal Haciendas All Suites Resort & Spa

Address: Cancun-Chetumal Highway km 289+10, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: ₹ 14,858 - ₹ 30,174 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Royal Haciendas All Suites Resort & Spa 4*
Number of rooms: 252
Reservation Options:
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Also Known As:
The Royal Haciendas Hotel Playa Del Carmen
Royal Haciendas Hotel
Royal Haciendas Playa Del Carmen
The Royal Haciendas All Suites Resort & Spa Riviera Maya/Playa Del Carmen
Hotel Style:
#3 Family Hotel in Playa del Carmen
#14 Green Hotel in Playa del Carmen
#32 Spa Hotel in Playa del Carmen
#32 Luxury Hotel in Playa del Carmen
#33 On the Beach Hotel in Playa del Carmen
#34 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from The Royal Haciendas All Suites Resort & Spa staff and other travellers.
414 questions
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Questions? Get answers from The Royal Haciendas All Suites Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms have a view of the ocean. All the rooms we have stayed in are equally great.”
 of 5 bubbles KathleenAnn1956, 22 Mar 2017 | Read review
“Choose a room with a view of the ocean”
  • Turkey made from a towel by Jorge Eduardo
 of 5 bubbles CarolJackRocky, 16 Mar 2017 | Read review
“Please make use of your personal concierge”
 of 5 bubbles 957mukeshp, 13 Mar 2017 | Read review
“Rooms on 3rd & 4th floors tend to provide more privacy & better views.”
 of 5 bubbles kjtennis, 13 Mar 2017 | Read review
“northern rooms will get more sun exposure if desired.”
 of 5 bubbles 395patricka, 12 Mar 2017 | Read review
5 of 5