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The Royal Haciendas All Suites Resort & Spa

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The Royal Haciendas All Suites Resort & Spa
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3,281 Reviews from our TripAdvisor Community

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Showing 2,846: English reviews
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Merrillville, Indiana, United States
Reviewed yesterday NEW

We enjoy our week at the Haciendas every year. We are members/owners so we do not do the all-inclusive option. We feel that the options are very limited and enjoy going into Playa Del Carmen for dinner. The pool and beach are beautiful, resort is always very clean and well-maintained.

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Helpful?
Thank Paula M
Chicago, Illinois
Reviewed yesterday NEW

The hotel was nice and clean.. staff was very helpful, but I didn't like that an all-inclusive hotel keep asking for your hotel room and had to sign a receipt for everything. It is lacking entertainment night activities compared to other hotels we stayed in or compared to my other family members hotels during the same trip. Lock you rooms...

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Helpful?
Thank Yesica B
Philadelphia, Pennsylvania
Reviewed 2 days ago NEW

A well maintained, elegant and relaxing resort with great customer service. Beach is not over crowded, even in February. Best suites are facing the beach. The balcony hot tub with a warm Caribbean breeze with a view of Cozumel at night is wonderful. Staff is friendly and engages with guests. Many activities for adults and children. All the local excursions...

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Helpful?
Thank bwymer
Tampico
Reviewed 2 days ago NEW

Very clean and atractive choice in the buffet and also ala carte restaurant Pool was big enough for the family and children Very relaxed to stay with family Check in counter was a bit crowded, but acceptable

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Helpful?
Thank Mecicanbeachlover
Austin
Reviewed 2 days ago NEW

We just spent a week at Royal Haciendas with our 6 and 7 year old boys. They loved every second and we did too! Highly recommended for a family vacation spot. We definitely recommend getting the suite option. So much space!

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Helpful?
Thank karynr859
Denver, Colorado
Reviewed 3 days ago NEW

We were forced to switch rooms on a Saturday and our new room was supposed to be ready at 11:30 as we needed to be out of our other room at 11:00. Our room wasn't ready until 3pm and then our new room keys didn't work. Basically a day wasted because they don't properly know how to manage rooms like...

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Helpful?
Thank G5047VDchristopherl
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear Christopher, Thank you for taking the time to review your stay at The Royal Haciendas. We truly appreciate your feedback and sincerely apologize that your stay didn't meet your expectations. I've contacted you offline so that we can learn more about your stay experience to make this right. We hope we have the chance to connect with you offline...

Miamitown
Reviewed 3 days ago NEW

I would definitely come back here as my whole family loved it. Food could be better and that was a turn off for us. Kinda mislead about the food. Do your homework and ask for menus. There is more than what is on the buffer.

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Helpful?
Thank Patricia K
Cincinatti
Reviewed 3 days ago NEW

The staff was a little too aggressive about the whole membership thing. We were asked a number of times if we wanted to become members. It seemed like when they knew we were not going to go to he information session some staff retaliated against us by being somewhat rude. We told a staff member that we were not happy...

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Thank 250burakc
San Diego, California
Reviewed 3 days ago NEWvia mobile

First time visiting the area with family (2kids wife and I) It was amazing. The room was like an apartment with direct ocean view with a huge balcony that included a jacuzzi. The beach was beautiful and the pool was great. Pool and beachside service made it perfect. Room service was great for the kids Food was very delicious and...

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Helpful?
Thank vivaxolos
Lakeville, Minnesota
Reviewed 3 days ago NEWvia mobile

Love the Royal Haciendas and Royal Sands. However, the sheets suck! If you want to exfoliate while you sleep, they are great. Gold Crown Resorts should have creamy, soft sheets! Please replace all the sheets.

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Helpful?
Thank Greg P

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Free Parking
  • Spa
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Tennis Court
  • Spa
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
  • Shuttle Bus Service
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
The Royal Haciendas(R) Just 10 minutes from Playa del Carmen, this enchanting beachfront resort has architecture and gardens inspired by the grand old haciendas of the Yucatan. Enjoy fine dining, activities and many other amenities with the REFINE All-Inclusive package. The Royal Haciendas(R) is proof that dreams come true. Imagine, the best in beachfront living quietly nestled within Riviera Maya's most prestigious oceanfront golf community. ... more   less 

Additional Information about The Royal Haciendas All Suites Resort & Spa

Address: Cancun-Chetumal Highway km 289+10, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: ₹ 14,733 - ₹ 30,508 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Royal Haciendas All Suites Resort & Spa 4*
Number of rooms: 252
Reservation Options:
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Also Known As:
The Royal Haciendas Hotel Playa Del Carmen
Royal Haciendas Hotel
Royal Haciendas Playa Del Carmen
The Royal Haciendas All Suites Resort & Spa Riviera Maya/Playa Del Carmen
Hotel Style:
#3 Family Hotel in Playa del Carmen
#14 Green Hotel in Playa del Carmen
#32 Spa Hotel in Playa del Carmen
#32 Luxury Hotel in Playa del Carmen
#33 On the Beach Hotel in Playa del Carmen
#34 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from The Royal Haciendas All Suites Resort & Spa staff and other travellers.
414 questions
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Questions? Get answers from The Royal Haciendas All Suites Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Beach front rooms are best, particularly 3rd floor -- if it is not booked already!”
 of 5 bubbles bwymer, 27 Mar 2017 | Read review
“All of the rooms are nice. Some are closer to the action and others are farther away, but they all have views of something beautiful. ”
 of 5 bubbles karynr859, 27 Mar 2017 | Read review
“Rooms were good other than lack of managing them”
 of 5 bubbles G5047VDchristopherl, 26 Mar 2017 | Read review
“All rooms have a view of the ocean. All the rooms we have stayed in are equally great.”
 of 5 bubbles KathleenAnn1956, 22 Mar 2017 | Read review
“Choose a room with a view of the ocean”
  • Turkey made from a towel by Jorge Eduardo
 of 5 bubbles CarolJackRocky, 16 Mar 2017 | Read review
5 of 5