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BlueBay Grand Esmeralda

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BlueBay Grand Esmeralda
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8,920 Reviews from our TripAdvisor Community

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Showing 6,487: English reviews
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Winnipeg, Canada
Reviewed yesterday NEWvia mobile

We just got back from a 5 day all inclusive with my 6 year old son. We are a multiracial LGBT family and felt fairly safe there as long as we kept a low profile. My son was treated very well by all staff, kids club was fun and had activities he loved like zip lining, sandcastles and the kiddie...

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Helpful?
1Thank WorldTravellah3
Playa del Carmen, Mexico
Reviewed 4 days ago NEWvia mobile

Our vacation was great! We travelled as a group of 24, plenty of fun things to do, gorgeous weather & an amazing buffet. Special thanks to Gilberth, Santiago (buffet), Eric & Pehpeh (entertainment)!! They were so kind, generous and amazing hosts. Gilberth and Santiago remembered our drinks, welcomed us and were just so kind and accepting. Eric is very funny...

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6Thank maneetkh
Frederic C, Hotel Manager at BlueBay Grand Esmeralda, responded to this review

Dear Friends, Thank you so much for your nice comments, Hope to see you soon, Sincerely, Frederic Ceglarski Director Residente

Canada
Reviewed 4 days ago NEWvia mobile

The staff was very hospitable, polite, and hard working. They went above and beyond to make our stay enjoyable and to make our family feel welcome. You can expect to be greeted with a warm smile and greeting anytime you encounter a staff member. Pehpeh, Santiago, Gilberth, and Eric were all very kind and went the extra mile everyday. They...

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5Thank PrabhdeepPannu1
Frederic C, Hotel Manager at BlueBay Grand Esmeralda, responded to this review

Dear Friends, Thank you very much for such a nice review. We really appreciate that you take the time to share your experience. We will congratulate all the nominated staff members. See you soon, Sincerely, Frederic Ceglarski Director Residente

Penticton, Canada
Reviewed 4 days ago NEWvia mobile

Our family of 24 ranging from ages 2-45 stayed at Blue Bay Grand Esmeralda and we all had an excellent time. We are very satisfied with our time spent there and the service provided. The staff are probably some of the nicest people I've met (and I'm from Canada so that says a lot!) The staff work incredibly hard to...

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7Thank Ashsandhu
Toronto, Ontario
Reviewed 4 days ago NEWvia mobile

We just had our 15th visit to this resort. We love it. Rooms are nice, housekeeping reliable, food is good. Staff are friendly and so helpful. Our only real complaint at our Dec 2016 (14th visit) trip was that the New Year's party was shut down early without warning. I have to assume there was a good reason but it...

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2Thank Frequenttraveller4u
Slidell, Louisiana
Reviewed 4 days ago NEW

Upon arrival, Circle One greeted us immediately and Eren was extremely helpful in explaining everything to us. We were able to make our dinner reservations for the week. We traded through RCI for a two bedroom condo - Bldg 2-Coba. The rooms were huge and we had a hot tub on the balcony. Do not close the balcony doors or...

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1Thank Judy H
Reviewed 4 days ago NEW

Second time at the Grand Esmeralda. Rooms are great, food excellent and the staff is very accommodating. Special shout out to Ruperta at the beach buffet. She was so attentive and went out of her way to welcome us everyday. Will be back next year!

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1Thank Suzanne M
Kincardine, Canada
Reviewed 5 days ago NEW

The rooms are always clean and are quite large. The restaurants are amazing, both the buffets and the a la carets. The resort is always beautifuly maintained.The staff are amazing with a few special ones, like Ruperta Morellas who works in the buffet by the main pool. Ruperta goes out of her way to make you feel right at home....

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3Thank zanda2730
Calgary, Canada
Reviewed 5 days ago NEW

Overall it was an OK place to stay. Second day the towel rack in our shower broke and the patio door wouldn't lock. We were on the second floor and shared a balcony with 2 other rooms with a small 2 foot divider between us. It took 2 days for the patio door to be fixed and 5 days for...

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2Thank Mckenziegirl
Orangeville, Canada
Reviewed 6 days ago NEW

The good stuff first-just returned yesterday from seven days at Blue Bay with a total of 16 friends and teenage kids.The weather was very good with no rain but windy on the beach due to a front that came in, causing us to not use the beach much. The property is large and a lot of walking but we ended...

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3Thank carolrayburnmurray
Frederic C, Hotel Manager at BlueBay Grand Esmeralda, responded to this review

Dear friends, Thank you very much for your nice comments and for selecting BlueBay Grand Esmeralda. Thank you also for your feedback it always help us to improve our service and property. Hope to host you soon again, Sincerely, Frederic Ceglarski Director Residente

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Free Parking
  • Spa
  • Breakfast included
  • Free Internet
About the property
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Ideally located in an area of 445 acres in a prime position on the beach on the Riviera Maya, BlueBay Grand Esmeralda combines elegant Mayan features with contemporary design and a wide range of service to suit the most discerning traveller. BlueBay Grand Esmeralda provides a relaxed atmosphere for holiday makers. The hotel features 979 elegant and well-appointed rooms and suites with the option of a sea or garden view. ... more   less 

Additional Information about BlueBay Grand Esmeralda

Address: Carretera Federal Chetumal- Puerto Juarez km 300 | Camino a la Pileta, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: ₹ 9,061 - ₹ 25,945 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — BlueBay Grand Esmeralda 4*
Number of rooms: 979
Reservation Options:
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Also Known As:
Blue Bay Esmeralda
Bluebay Grand Esmeralda Hotel
Blue Bay Grand Esmeralda Riviera Maya
Blue Bay Grand Esmeralda Mayan Riviera
Grand Esmeralda
Blue Bay Grand Esmerelda
Blue Bay Grand Esmeralda Resort
Blue Bay Grand Esmeralda Beach Resort Spa
Blue Bay Esmerelda
BlueBay Grand Esmeralda Riviera Maya/Playa Del Carmen
Hotel Style:
#50 Top resorts Hotel in Playa del Carmen
#52 Luxury Hotel in Playa del Carmen
#56 Spa Hotel in Playa del Carmen
#63 On the Beach Hotel in Playa del Carmen
#78 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from BlueBay Grand Esmeralda staff and other travellers.
1,062 questions
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Montreal, Canada

Hi folks,

I have a trip booked to the bluebaygrand for next month. have been reading the reviews here and an VERY worried. I'm even thinking of canceling my trip altogether due to concerns about the rooms/cleanliness, bathrooms and BUGS therein. I've viewed ALL the photos from TRAVELERS of the foregoing and it's clear this isn't a 5 star resort. Problem is, I already booked/

the NOLITOURS VIP package and might not be able to get a refund. In the meantime, could someone tell me if bugs are in the rooms? WHich rooms are cleanest and newest in the resort?

some photos show the rooms to be nice and clean. however there are some which clearly demonstrate mold, mildew, rusted towel racks in bathrooms, cracked fixtures (sinks/toilets etc) but the most distressing of all were the photos of sewage in the SINK! OMG, and other troublesome pics of guests who were severely bitten up by various creepy crawlies etc. some folks got sick too, another was robbed and another was accosted on the beach.

can someone please let me know where to stay in this resort, ie., which tower, what type of room, (standard deluxe suite etc) and which floor would have the cleanest and newest rooms ???

please HELP, I am really worried about traveling to the Bluebay. BTW, I have no plans to go to the beach and not interested in same (seems to be very dirty anyway).

Bonjour a tous,

Est-ce que quelqu'un(s) peut(vent) repondre a mes ?s concernant les chambres dans le BlueBay? J'ai deja reserve un forfait VIP chez Nolitours Transat et apres avoir lue des mauvaises commentaires sur ce siteweb, Je suis devenue tres inquiete!

Est-ce qu'il y'a une probleme dans les chambres avec des insectes ? plusieurs photos qui demontrent les chambres tres propres, mais il y'en a d'autres qui indiquent des problemes.

mauvaise entretien, salle de bain sale, insectes, ecc.

J'aimerais savoir quelles sont les meilleurs places de rester ici.

Quelle immeuble, quelle etage ??? Est ce qu'il y'a des chambres renovees recemment par exemple?

J'apprecierais vos conseils......bonne soiree

over a year ago
North Chicago, Illinois

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Questions? Get answers from BlueBay Grand Esmeralda staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We were on the 2nd floor in building 2-Coba. No problems with noise at all.”
 of 5 bubbles 58JudyH, 25 Mar 2017 | Read review
“Building 6,7,8 are in a quieter location, but all rooms are good.”
 of 5 bubbles zanda2730, 24 Mar 2017 | Read review
“Don't spend extra money since you are only really sleeping in the rooms.”
 of 5 bubbles Mckenziegirl, 24 Mar 2017 | Read review
“building five, higher floors would be quieter as cleaning does not start as early at the top”
 of 5 bubbles carolrayburnmurray, 23 Mar 2017 | Read review
“good views from the 3rd floor. Building 8, 6 and 7 are next door to a 2nd pool”
 of 5 bubbles claudc2014, 23 Mar 2017 | Read review
5 of 5