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Hotel Cielo

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800 Reviews from our TripAdvisor Community

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There are newer reviews for Hotel Cielo
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Showing 690: English reviews
Reviewed 4 December 2010

This is a fantastic little hotel..we loved it! We hope to return November 2011. Cleanliness...Spotless! Services...Andrea, Roberto, Miguel, Zenaida, Carla, Jerry...the staff are AMAZING! Our gratitude to everyone we met! GRACIAS! Location...Great! Steps away from 5th av and you can cross over 5th to head seconds to the beach. Value...There were 2 different plans to pick from. One is the...

1Thank WIBS
Reviewed 22 November 2010

We stayed at Hotel Cielo for two nights in the beginning of November, 2010. It was our first trip to Mexico, and we also stayed in Akumal and Puerto Morelos. We were looking for a reasonably priced small hotel in the vicinity of 5th and also the beach. This hotel was it! We could see the beach from our balcony,...

1Thank MontanaHappyVacation
San Diego, Ca.
Reviewed 16 November 2010

My wife and I stayed at Hotel Cielo two years ago and absolutely loved it. When we were planning our trip for October we researched other hotels but figured why try somewhere else when we really liked Cielo the last time. Well let me tell you. Our stay this time was even better. James and Russell and all the staff...

1Thank cigarman25
Shorewood, Illinois
Reviewed 5 November 2010

Hotel Cielo exceeded my every expectation during my stay in Playa del Carmen. The location is absolutely perfect, only a block from the beach with beautiful views available from the balconies. The rooms are quaint,beautifully decorated and very comfortable. There is space on the roof for parties, private dinners, or if you just want to enjoy the view of Cozumel...

1Thank Mugatu77
Reviewed 10 October 2010

I loved the decor of this hotel, and the balcony overlooking the streets where so much was happening was so fun!!The staff was simply amazing....very helpful,and willing to do whatever they could.I felt completely safe and secure here.We dined quite a bit at Carboncitos, attached to Hotel Cielo, as the food was wonderful and very nicely priced, again with a...

Thank DonnaWaukegan
Cielo_Russell, Owner at Hotel Cielo, responded to this review

Thank you Donna, we're all happy we could help make your visit to Playa del Carmen a special one. Russell Granger Managing Partner Hotel Cielo / Carboncitos Restaurant

Sarasota, Florida
Reviewed 13 September 2010

I traveled with my husband and our 18 year old daughter. We loved our time at the beautiful little Hotel Cielo. Our room was clean and bright and comfortable. The staff were genuinely kind, bright people, all of whom we thoroughly enjoyed talking and laughing with. They were very helpful in every way, and offered great insight into what to...

Thank Magickfeet
Chicago, Illinois
Reviewed 12 August 2010

Been to Playa 11 times always stayed at the bigger hotels till this year when a Local friend in the hotel entertainment industry highly recommended Hotel Cielo. Even while corresponding with the hotel about our reservation it was obvious that this was a special place, the care Roberto showed just told me this was a special place. When we got...

1Thank JoenLili
new york
Reviewed 4 August 2010

the staff, the rooms, the accommodations,the cost, the proximity to 5th, the proximity to the beach, the complimentary breakfast at carboncitos (YUMMY) all wonderful.. will absolutely return... wouldnt change a thing!

Thank mrsr05
Blacksburg, Virginia
Reviewed 3 August 2010

I loved my stay in Hotel Cielo. First of all, the location is fantastic. It is very close to the bus that goes to the Cancun Airport. Also, the hotel is located in the midst of all the 'action' in Playa del Carmen and many places in Playa are within walking distance. The restaurant, Carbonocitos, next door is phenomenal and...

Thank abicus07
Reviewed 18 July 2010

EXCELLENT EXCELLENT EXCELLENT! The food at the restaurant below- the hotel is the best in playa for taste, quality and in price (plus you get a 10% discount on lunch and dinner) My fiance and I originally booked for 4 nights at this hotel, and we loved it so much we stayed 4 more days! The hotel is 5 steps...

1Thank Christy G

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  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Concierge
  • Multilingual Staff
  • Laundry Service
Official Description (provided by the hotel)
Hotel Cielo is a cute little boutique style hotel located steps to the beach, in the heart of the "Original Playa." Our rooms start as low as $69 per night, balcony rooms with Caribbean views start at $109. Come see why people rave about our incredible value, friendly service, comfortable rooms and Highly Rated restaurant,Carboncitos. 50% Off Breakfast Included only with Direct Hotel Booking. ... more   less 

Additional Information about Hotel Cielo

Address: 4th Street, Between 5th And 10th Ave., Playa del Carmen 77710, Mexico (Formerly Hotel Santa Barbara)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: ₹ 6,284 - ₹ 16,245 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Cielo 3*
Number of rooms: 18
Reservation Options:
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Also Known As:
Hotel Cielo Riviera Maya/Playa Del Carmen
Hotel Style:
#26 Business Hotel in Playa del Carmen
#37 Romantic Hotel in Playa del Carmen
#39 Family Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Cielo staff and other travellers.
13 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“book one of the 2 ocean facing rooms in the back”
 of 5 bubbles PhilBarone, 27 Jan 2017 | Read review
“I believe any room is here is a great choice.”
 of 5 bubbles professionalscooper, 27 Jan 2017 | Read review
“King with balcony offered great view of everything.”
 of 5 bubbles sailingspi, 16 Jan 2017 | Read review
“Book a room in back away from 5th ave.”
 of 5 bubbles Jen802, 31 Dec 2016 | Read review
“Balcony room is great”
 of 5 bubbles richkrawchuk, 9 Dec 2016 | Read review
5 of 5