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Overview
  • Excellent72%
  • Very good22%
  • Average4%
  • Poor1%
  • Terrible1%
Travellers talk about
AMENITIES
Free Wifi
Air Conditioning
Non-Smoking Hotel
Restaurant
Bar/Lounge
Concierge
Rooftop Terrace
3 Star Hotel
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Rooms
3 Jun4 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (904)
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34
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7
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555
164
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10
7
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All reviewsrestaurant downstairsrestaurant carboncitoschose hotelthe hotel's restaurantquaint hotelbalcony roomado bus stationmexican charmstreet noiserooftop barhot waterrestaurants and shopsbeach towelslocation was perfectfifth avenueceiling fanminute walk to the beach
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461 - 465 of 770 reviews
Reviewed 29 January 2012

Stayed here just recently for 7 days. The location is excellent right on 4th and 5th perfect walking distance to some of the better sections of the beach. Met the owner, Steve, who is taking a personal hand in the overall operation of the hotel...More

3  Thank Dustin H
Response from HotelCielo, Owner at Hotel CieloResponded 5 February 2012

Thanks Dustin H for your review. We really appreciate the kind words, especially the staff, we couldn't do it without them. Ahhhh.....the water coolers are a nice touch, we know you guys get thirsty at night & thanks for the comment about the beds, as...More

Reviewed 26 January 2012

We stayed here one night until our condo was ready. Wished we had stayed longer! I have slept on my share of crappy beds on Mexico...And to me if the bed is crappy and you don't sleep good, nothing else matters. These beds are AWESOME....More

1  Thank Hooterville_Mom
Response from HotelCielo, Owner at Hotel CieloResponded 5 February 2012

Thank you Hooterville _Mom for taking the time to write your review. I am glad you were as excited about our new beds as I am......it felt like it took me forever to find a good quality mattress, but we did & we are having...More

Reviewed 24 January 2012

We really enjoyed this place. The staff is incredible. The beach is close and you are right in the heart of playa. It was recommended from my friend Bobby and he was right when he said, "you won't be sorry". Can't wait to get back!More

2  Thank jjsoucy
Response from HotelCielo, Owner at Hotel CieloResponded 5 February 2012

Thank you jjsoucy for taking the time to write your review. Awesome Hotel !!! ......we like to think so but we are more than delighted that you thought so. Thank you for noticing the warmth & charm that we have to offer and that our...More

Reviewed 24 January 2012

Really loved this hotel!Very clean and the staff was extremely friendly and helpful!The beach is in walking distantance and the food next door was awesome!everything you need is right there.I would highly recommend this place to anyone!!!! BEAUTIFUL PLACE TO STAY!More

2  Thank JOSEPH G
Response from HotelCielo, Owner at Hotel CieloResponded 5 February 2012

Thank you Joseph G for taking the time to share your review. We are definitely feeling the Love,... it's nice to be loved & we are delighted that you enjoyed your stay. You really said it all & we really appreciate the recommendation. We know...More

Reviewed 22 January 2012

Loved this hotel. We came a day early to playa and decided to stay here. The hotel is clean and cute, and the prices were good. The beach is a block or two away and is beautiful. This is located right on fifth and once...More

3  Thank Jennifer E
Response from HotelCielo, Owner at Hotel CieloResponded 24 January 2012

Thank you Jennifer E for sharing you experience. We are delighted that you had a wonderful time with us & just the fact that you loved it, is more than enough for me. The highly recommended comment is greatly appreciated & we hope to see...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet (WiFi)
Restaurant
Bar/Lounge
Hotel Amenities
Concierge
Multilingual Staff
Room amenities
Air Conditioning
Things to do
Restaurant
Bar/Lounge
Details
Price range
US$ 74 - US$ 195 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#37 Romantic Hotel in Playa del Carmen
Room types
Non-Smoking Rooms
Details
Price range
US$ 74 - US$ 195 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#37 Romantic Hotel in Playa del Carmen
Room types
Non-Smoking Rooms
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Traveller (419)
Room & Suite (130)
Dining (28)
Pool & Beach (14)
Business Centre & Event Rooms (3)
Family and Play Areas (2)
Questions & Answers
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Jordan M
13 February 2018|
Answer
Response from R8619UBlisag | Reviewed this property |
I’m not sure
0
Votes
Matt B
15 October 2017|
Answer
Response from HotelCielo | Property representative |
Thank you so much for your words! Every opinion of us is important. Thank you for your feedback and we hope to see you again soon!
0
Votes
Room Tips
"Book a room with a balcony overlooking the street for added charm."
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"Rooms on the upper floor away from the street and stairs are the most quiet. We slept very well in room 24."
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"I guess a room not facing the Main Street would be better."
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"balcony rooms have a great feel of being in the action but have more street noise."
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