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Hotel Cielo

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808 Reviews from our TripAdvisor Community

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Showing 698: English reviews
Las Vegas, Nevada
Reviewed 22 April 2011

I went down a little nervous because i'm handicapped in a wheelchair. I didn't know how comfortable I would be.. When I got there, the staff made me feel as comfortable as I am at home. It was a great experience.. People are friendly, the hotel is clean and the food is great! I can't wait to go back.

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Helpful?
Thank jericopj
HotelCielo, Owner at Hotel Cielo, responded to this review

Thank you jericopj for taking the time to write your review. We are happy that we were able to make your stay comfortable. We know you are on vacation & have special needs, no need to be nervous, it is our goal to make you feel as comfortable as home. When we opened Hotel Cielo 7 years ago, we had...

Mexico City, Mexico
Reviewed 21 April 2011

My wife and I just finished staying at Hotel Cielo in Playa del Carmen for 4 nights because the hotel was full at our language school. This was the best thing that could have happened because we got a spacious tastefully decorated room with 2 private terraces that was only about 100-150 meters off the beach. Also we got to...

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Helpful?
Thank markwebber
HotelCielo, Owner at Hotel Cielo, responded to this review

Thank you markwebber for your review. We are happy you enjoyed your stay with Hotel Cielo & that our staff was able to accommodate you. As for me , I will only send our guests to restaurants that I myself eat at, this way I am sure you will enjoy your evening out. See you next time & thank you...

Long Beach, California
Reviewed 17 April 2011

We picked Hotel Cielo after reviewing photographs and youtube videos on the internet. On previous trips we stayed at large resorts in Cancun, but for this trip we wanted to enjoy Playa del Carmen. We are extremely happy that we selected Hotel Cielo. The hotel is charming and beautiful, but it was the people who made our stay so amazing....

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Helpful?
Thank deb11223319
HotelCielo, Owner at Hotel Cielo, responded to this review

Thank you deb1123319, we appreciate that you took the time to write your review. And thank you for noticing how our hotel operates, not only do we care about our staff, our staff cares about us, the hotel & our guests, just as much as we do. We are very proud to receive a review like this, it motivates us...

Kenora, Canada
Reviewed 17 April 2011

My wife, four year old son and I stayed at Hotel Cielo last night and enjoyed our stay very much. The hotel and restaurant are about 30' from 5th Ave (shopping central) and a very short block from the beach. The staff were all very friendly and outgoing, making our son feel very comfortable. Although it is so close to...

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Helpful?
Thank senorchris
HotelCielo, Owner at Hotel Cielo, responded to this review

Thank you senorchris, it was a pleasure meeting you and your family & we were happy that you enjoyed your stay with us at Hotel Cielo. Thank you for sharing your review & we wish you luck on your your venture in Belize. We will see you on the way back. Thank you for choosing Hotel Cielo. Owner/Manager StevenKrisztin

Levittown, New York
Reviewed 15 April 2011

It was our second time to Mexico and our first time at Hotel Cielo and it was amazing! The staff were friendly and went out of there way to make your stay even more welcoming. The rooms were immaculate and this location was minutes to the beach which I loved! The rooftop was was amazing along with the seabreezes. You...

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Helpful?
Thank Aileen0407
HotelCielo, Owner at Hotel Cielo, responded to this review

Alright, I keep hearing about the roof top.....The wheels are turning now, I have an Idea that I will be putting into action in the near future, so our guests can enjoy our roof top even more. Be sure to check back with us & see the progress. Aileen0407, We are delighted you enjoyed your stay & we at Hotel...

new york, ny
Reviewed 13 April 2011

Ciello is a very charming hotel located in the heart of Playa del Carmen and very close to the beach. It has that special flare around it and you feel the warmth and charm right away. With its colorful, bright and spacious rooms and a wonderful décor and incredible view on the ocean, it makes you feel very cozy and...

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Helpful?
Thank slava571
HotelCielo, Owner at Hotel Cielo, responded to this review

Thank you slava571 for your review. We are delighted that you experienced the warmth & charm that Hotel Cielo has to offer. Thank you for your gracious comment about our staff, we think they are incredible too. It is so rewarding for us to hear that we were able to creat a great vacation experience that made you want to...

Long Beach, New York
Reviewed 13 April 2011

I went here with my 9 month old and mom for a few days after our visit to Merida. It is a smaller hotel which I prefer over the big resorts because I think you get better service. There is a wonderful restaurant right downstairs and the hotel is located right in the heart of Playa. I would highly recommend...

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Helpful?
Thank ABSL_11
HotelCielo, Owner at Hotel Cielo, responded to this review

Thank you ABSL_11 for taking the time to write your review. I too prefer the small hotels, its more personal. I remember you explaining your visit to Merida, now I must see it for myself. It was a pleasure to have you & your family as our guests & it was our pleasure to have made your stay wonderful. Thank...

Huntersville, North Carolina
Reviewed 13 April 2011

had a great time , no need for one of those giant hotels, they have it all here.i would recommend to everyone.

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Helpful?
Thank richbass
HotelCielo, Owner at Hotel Cielo, responded to this review

Awesome, Awesome, Awesome .... We love it, Thank you so much for you review, that is what is awesome to us. I think you´re right, who needs a giant hotel that will never remember who you are. We at Hotel Cielo will always try to make you feel like part of our family & we will always go the extra...

New York
Reviewed 12 April 2011

Went to Playa on a wimse. heard about Hotel Cielo from a friend. I did not want the all inclusive thing I wanted to be free to go and do what we wanted. Well this place was the best. Central in the middle of town, right down from the beach which we could see from our room, walkable to anywhere...

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Helpful?
Thank kvfr
HotelCielo, Owner at Hotel Cielo, responded to this review

The word is spreading .... and we are happy about it. It is fantastic for us that we were recommended to you, and as well, fantastic for you that you enjoyed your stay with us. So kvfr, thank you for your review & please know that you have new friends here at Hotel Cielo. And please...don´t count the days until...

nunya
Reviewed 11 April 2011

Awake to cool ocean breezes, sunshine, and a land of endless colors. The Mariachi serenading, the palapas, fine mexican cuisine, friendly staff, are just a few to mention.. This is a great choice if you are in the Riviera!!!

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Helpful?
Thank wassup1Nunya
HotelCielo, Owner at Hotel Cielo, responded to this review

Wassup !!! LOL. 1 Nunya. Thank you for taking the time to write a review. We are happy that you really got to experience all that Playa del Carmen has to offer & that you really took it all in. This is just what we want....for you to enjoy yourself. Thank your for choosing Hotel Cielo & please be sure...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Concierge
  • Multilingual Staff
  • Laundry Service
Official Description (provided by the hotel)
Hotel Cielo is a cute little boutique style hotel located steps to the beach, in the heart of the "Original Playa." Our rooms start as low as $69 per night, balcony rooms with Caribbean views start at $109. Come see why people rave about our incredible value, friendly service, comfortable rooms and Highly Rated restaurant,Carboncitos. 50% Off Breakfast Included only with Direct Hotel Booking. ... more   less 

Additional Information about Hotel Cielo

Address: 4th Street, Between 5th And 10th Ave., Playa del Carmen 77710, Mexico (Formerly Hotel Santa Barbara)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: ₹ 6,188 - ₹ 19,151 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Cielo 3*
Number of rooms: 18
Reservation Options:
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Also Known As:
Hotel Cielo Riviera Maya/Playa Del Carmen
Hotel Style:
#37 Romantic Hotel in Playa del Carmen
#39 Family Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Cielo staff and other travellers.
15 questions
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Untied States
19 days ago
Granbury, Texas
Spring Lake, Michigan
10 months ago

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Questions? Get answers from Hotel Cielo staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms toward the back are quieter.”
 of 5 bubbles love2travelamorviaja, 20 Mar 2017 | Read review
“Balcony room for people watching; off street room for quiet.”
  • Margaritas from the bar sitting on our room's sink
  • The view from the balcony looking toward the Caribbean
 of 5 bubbles rosebudmi, 14 Mar 2017 | Read review
“book one of the 2 ocean facing rooms in the back”
 of 5 bubbles PhilBarone, 27 Jan 2017 | Read review
“I believe any room is here is a great choice.”
 of 5 bubbles professionalscooper, 27 Jan 2017 | Read review
“King with balcony offered great view of everything.”
 of 5 bubbles sailingspi, 16 Jan 2017 | Read review
5 of 5