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Traveller (420)
Room & Suite (130)
Dining (28)
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Overview
  • Excellent73%
  • Very good21%
  • Average4%
  • Poor1%
  • Terrible1%
Travellers talk about
AMENITIES
Free Wifi
Breakfast Available
Air Conditioning
Non-Smoking Hotel
Restaurant
Bar/Lounge
Concierge
3 Star Hotel
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Reviews (908)
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559
164
34
10
7
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559
164
34
10
7
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All reviewsrestaurant downstairsrestaurant carboncitoschose hotelthe hotel's restaurantquaint hotelbalcony roomado bus stationmexican charmperfect locationstreet noisehot waterrooftop barrestaurants and shopsbeach towelsfifth avenueceiling fanminute walk to the beach
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441 - 445 of 774 reviews
Reviewed 21 March 2012

This is an adorable property with great staff. The room was clean and nicely decorated but most importantly had the most comfortable bed I've ever slept on in Mexico. I travel to Playa del Carmen frequently and can say that this is a great place...More

Thank kingstupka
Response from HotelCielo, Owner at Hotel CieloResponded 26 March 2012

Thank you Kingstupka for taking the time to write your review. Hmmmm.....the Beds.....I think I am going into the mattress business. LOL. We are delighted that you enjoyed your stay & were able to experience our warmth & charm. We know there are many hotels...More

Reviewed 21 March 2012

My husband, daughter and I, stayed at Hotel Cielo end of Feb. for 2 weeks. This hotel was very comfortable, clean and great value indeed. We slept well, had clean, fresh linens, fresh towels, A/C, hot water, internet, cold drinking water, beach towels, cool roof...More

Thank richy b
Response from HotelCielo, Owner at Hotel CieloResponded 26 March 2012

Thank you RichyB for taking the time to write your review. We love the , "Unexpected Treasure" title, thank you for the kind words. We are delighted that you & your family were able to experience our warmth & charm, & the fact that you...More

Reviewed 20 March 2012

I stayed at cielo for 11 nights march 2012 @ I was very impressed. Migual at the front desk was super he showed me several rooms to choose from. I wanted quiet @ thats exactlly what i got. Breakfast at the restaurant was 50% off...More

Thank donmeyer506
Response from HotelCielo, Owner at Hotel CieloResponded 15 April 2012

Thank you Donmeyer506 for taking the time to write your review. Well.....we are delighted you got just what you wanted....this is just what we wanted. We appreciate the kind words & thank you for recommending Hotel Cielo to everyone. We know there are many hotels...More

Reviewed 19 March 2012

This is a Great little hotel. Hotel Cielo is a hacienda, botiqueish, cool little hotel that drums to their own beat. Rooms are cool, old world meets new world, hacienda style with Awesome mattresses which are hard to come by here, we slept like babys....More

Thank John S
Response from HotelCielo, Owner at Hotel CieloResponded 15 April 2012

Thank you JohnS for taking the time to write your review. We are all delighted that you enjoyed your stay & thank you for the "5 STAR SERVICE" comment, it is then we know we are creating a great Hotel, thank you for noticing that...More

Reviewed 18 March 2012

Walked up to reception and said ola, and Miguel the manager already knew my name. Beautiful little hotel 50 feet from 5th ave and 1 block to the ADO bus station. Rooms are cheery and mexi-boutique with extremely comfortable beds. Complaints nada, weak wifi maybe....More

Thank Duglyuckling
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet (WiFi)
Restaurant
Bar/Lounge
Hotel Amenities
Concierge
Multilingual Staff
Breakfast Available
Room amenities
Air Conditioning
Things to do
Restaurant
Bar/Lounge
Details
Price range
US$ 72 - US$ 164 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#37 Romantic Hotel in Playa del Carmen
Room types
Non-Smoking Rooms
Details
Price range
US$ 72 - US$ 164 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#37 Romantic Hotel in Playa del Carmen
Room types
Non-Smoking Rooms
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Traveller (420)
Room & Suite (130)
Dining (28)
Pool & Beach (14)
Business Centre & Event Rooms (3)
Family and Play Areas (2)
Questions & Answers
Ask a question
Jordan M
13 February 2018|
Answer
Response from R8619UBlisag | Reviewed this property |
I’m not sure
0
Votes
Matt B
15 October 2017|
Answer
Response from HotelCielo | Property representative |
Thank you so much for your words! Every opinion of us is important. Thank you for your feedback and we hope to see you again soon!
0
Votes
Room Tips
"Best views from a balcony room.."
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"Book a room with a balcony overlooking the street for added charm."
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"Rooms on the upper floor away from the street and stairs are the most quiet. We slept very well in room 24."
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"I guess a room not facing the Main Street would be better."
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