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Hotel Cielo

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814 Reviews from our TripAdvisor Community

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Showing 701: English reviews
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Reviewed 4 days ago NEW

I have used fellow travelers reviews for many years, and so am taking it upon myself to start contributing! We had the pleasure of staying in this handsome hotel in Playa del Carmen that was highly recommended by Tripadvisor members. Hotel Cielo met and exceeded all of the great reviews. Starting from Alberto at the front desk, helpful, knowledgeable and...

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Helpful?
Thank David C
HotelCielo, Owner at Hotel Cielo, responded to this review

Thank you so much for your special review. Having followed travel reviews, you know the importance of their effect. It really means so much that you took the time to write one for us and with such detail. We are unique and sometimes it is hard to put it into words, but you did it very eloquently. We so appreciate...

Frankfurt, Germany
Reviewed 3 weeks ago

Rooms are in a good condition and very quiet. Hotel is very close to the to beach and not too far away from the party area (like 700m), stuff is really very kind and helpful ... thanks for my second stay ...so highly to recommend.

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Helpful?
Thank Abo10
HotelCielo, Owner at Hotel Cielo, responded to this review

Thank you for choosing us again! We appreciate you staying with us for a 2nd time and hope that we see you for a 3rd time. We truly appreciate the review and the time you took to write it. We are happy that the staff treated you well. One of our goals is for you to feel like home and...

WV
Reviewed 3 weeks ago via mobile

This is a cute little place outside of the hustle and bustle of the busiest part of Fifth Avenue and less than a block from the beach. Stay here instead of on the beach, save some money, and have a quieter stay. The rooms are cozy with tiled floors, which is convenient if you spend some time at the beach...

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Helpful?
Thank mindybinwv
HotelCielo, Owner at Hotel Cielo, responded to this review

Thank you so much for this detailed review. These details help your Trip Advisor peers know us better! Thank you for mentioning our staff. We know you have many options here in Playa del Carmen. We are very happy to have had you and hope that you will come back again soon.

New York City, New York
Reviewed 20 March 2017

We recently spent 5 days at the Hotel Cielo with our two teen-age daughters. The personalized service we received from all the staff was really great. We had the family room and it was spacious and also had a balcony so everyone could spread out a little. Location Location Location. It was a five minute walk to the beach, and...

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Helpful?
Thank love2travelamorviaja
HotelCielo, Owner at Hotel Cielo, responded to this review

This is definitely the type of review we strive for. We pride ourselves on being convenient and able to provide all of your needs. Thank you for mentioning how it works well with a family to stay here and also our rooftop terrace, our hidden gem! You found your zen spot in the middle of Playa del Carmen! We thank...

Reviewed 18 March 2017 via mobile

I went on vacation with my girlfriend to playa del Carmen. This was my first time there, we stayed in hotel Cielo and was amazed by its beauty. The rooms were just awesome. And to have a great restaurant right downstairs at your fingertips just made the stay easier. As for the location, you could not of asked for a...

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1Thank Peter K
HotelCielo, Owner at Hotel Cielo, responded to this review

Thank you for this great review that really describes us in a nutshell. You really related well to other Trip Advisor peers what we are all about in location, service, restaurant etc. It is reviews like this that we love that will put people at ease to find their home with us. Thank you for the time in writing this....

Kalamazoo, MI
Reviewed 14 March 2017

This was our second visit to this wonderful little hotel in Playa del Carmen. If you're looking for lots of amenities, this hotel might not be the one you want; however, if you looking for a great location and a staff that makes sure your stay is fabulous, this is the hotel for you. I suggest one of the balcony...

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Helpful?
Thank rosebudmi
HotelCielo, Owner at Hotel Cielo, responded to this review

This is the kind of review we strive for various reasons. One is that you come back to us and the other is because you mention great details. Not everyone realizes that we have a rooftop deck and how wonderful it is. And not everyone knows about our 50% discount on breakfast. We thank you for mentioning these details with...

Long Island City
Reviewed 6 March 2017

Solo Trip Stay January 19-24, 2016 (I know this review is a little late but still...) So normally I use my AmEx Business Platinum/Finest Hotels & Resorts/Starwood Gold benefits to stay at some of the most luxurious 7 star resorts in the world... so coming from that perspective I wanted to scale it down and stay in something that wasn't...

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1Thank RahulPatel7
HotelCielo, Owner at Hotel Cielo, responded to this review

Thank you for this! I do believe this is one of our nicest reviews to date and we have some good ones! It was great to meet you too and so happy that your stay was so wonderful. It seems you met all of the family and we appreciate you naming them so others can get to know us too!...

Minnesota
Reviewed 6 March 2017

Just stayed at Hotel Cielo for 6 nights and loved everything about it! The hotel is small and cozy and charming, and the staff is so warm and personable. Rooms are super cute, clean and comfortable, and have such a nice authentic Mexican feel to them. Location was fantastic, right off of 5th ave, and super close to the bus...

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Helpful?
Thank Gretchy
HotelCielo, Owner at Hotel Cielo, responded to this review

Thank you so much for this stunning review! It is such an honor that you celebrated your 25th wedding anniversary with us! It really does mean so much to us when you take the time out of your day to write a review for us. Each review is very important for us and helps us to stand out from others....

Reviewed 28 February 2017

Just left and stayed at Hotel for 4 nights. Could not of had a better experience. Staff really was friendly and loved the rooftop. Rooms were clean and nice and the location was excellent...walking distance to everything. And the prices can't be beat for the quality of the Hotel. And as an added bonus the restaurant downstairs - Carboncitos has...

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Helpful?
Thank Paul R
HotelCielo, Owner at Hotel Cielo, responded to this review

This is the kind of review we strive for! Thank you for taking the time to write it and add so many details for your TripAdvisor peers. We look forward to your return! Just let us know! We are here tomake your stay in the Riviera Maya, Playa del Carmen, the best it can be!

Reviewed 28 February 2017

I spend a couple days at Hotel Cielo of Presidents week . The rooms were very nice and the staff was very friendly. My favorite thing about the hotel was its amazing rooftop. The location was perfect being right off 5th ave in the heart of Playa. I would highy recommend this hotel to anyone planning to visit Playa Del...

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Helpful?
Thank Gregory G
HotelCielo, Owner at Hotel Cielo, responded to this review

Thank you so much for taking the time to write this great review for us! our rooftop is a great place to enjoy sunrises! We appreciate you mentioning the details that you did! We will be waiting for you to arrive back to stay with us!

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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Concierge
  • Multilingual Staff
  • Laundry Service
Official Description (provided by the hotel)
Hotel Cielo is a cute little boutique style hotel located steps to the beach, in the heart of the "Original Playa." Our rooms start as low as $69 per night, balcony rooms with Caribbean views start at $109. Come see why people rave about our incredible value, friendly service, comfortable rooms and Highly Rated restaurant,Carboncitos. 50% Off Breakfast Included only with Direct Hotel Booking. ... more   less 

Additional Information about Hotel Cielo

Address: 4th Street, Between 5th And 10th Ave., Playa del Carmen 77710, Mexico (Formerly Hotel Santa Barbara)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: ₹ 6,094 - ₹ 19,772 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Cielo 3*
Number of rooms: 18
Reservation Options:
TripAdvisor is proud to partner with Expedia, Orbitz, Hotwire, Travelocity, Booking.com, Priceline, Hotels.com, HostelWorld, Cheap Tickets, TripOnline SA and HotelQuickly so you can book your Hotel Cielo reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hotel Cielo Riviera Maya/Playa Del Carmen
Hotel Style:
#37 Romantic Hotel in Playa del Carmen
#39 Family Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Cielo staff and other travellers.
15 questions
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Untied States
1 month ago
Granbury, Texas
Spring Lake, Michigan
11 months ago

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Questions? Get answers from Hotel Cielo staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms toward the back are quieter.”
love2travelamorviaja, 20 Mar 2017 | Read review
“Balcony room for people watching; off street room for quiet.”
  • Margaritas from the bar sitting on our room's sink
  • The view from the balcony looking toward the Caribbean
rosebudmi, 14 Mar 2017 | Read review
“book one of the 2 ocean facing rooms in the back”
PhilBarone, 27 Jan 2017 | Read review
“I believe any room is here is a great choice.”
professionalscooper, 27 Jan 2017 | Read review
“King with balcony offered great view of everything.”
sailingspi, 16 Jan 2017 | Read review
5 of 5