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Hotel Cielo

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Hotel Cielo
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776 Reviews from our TripAdvisor Community

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Showing 673: English reviews
San Francisco, California
2 reviews
Reviewed 2 days ago NEW via mobile

The hotel itself is beautiful and charming, but the noise level is pretty bad. We had to confront another guest at 5am for talking loudly outside our room for 2 hours, the staff never did anything. The hotel is small and totally open, so everyone can hear everything. The staff is very nice, but it's was a little scary to... More 

Thank CaitlinVictoriaB
Boynton Beach, Florida
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 3 days ago NEW

We came here for our honeymoon back in June and decided we loved Playa, so we decided to come back. After meeting the owner Steve last time, there is no way we would choose another hotel. He really cares about his guests and the rooms are immaculate and have an old Mexican charm. Everyone who works here bends over backwards... More 

Thank Boynton14
Saskatoon, Canada
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 6 days ago NEW via mobile

This was our second time at Hotel Cielo. This hotel is wonderful and the employees are super friendly. The rooms are always very clean. Always hot water and always cool air conditioning. Again, it's the best bed and pillows we've ever had in Mexico. We enjoyed the view from the rooftop while we cocktailed. Just off 5th Avenue and a... More 

Thank Mrstthorn
HotelCielo, Owner at Hotel Cielo, responded to this review

We love repeat customers! That is our highest compliment! Thank you for taking the time to write this review and to share your experience with your TripAdvisor peers. We know there are many options in Playa del Carmen and for you to choose us to stay again is a very important sign we are accomplishing our goals. Thank you for... More 

Morristown, New Jersey
1 review
Reviewed 1 week ago via mobile

First time in Playa Del Carmen and I stayed here with friends for four nights and had an unbelievable time. The hotel is clean and quiet right in the center of town. It is close to all the shopping and 30 second walk to the beach, we could not ask for a better location. Special thanks to our receptionist Yosshian... More 

Thank vanpet8
HotelCielo, Owner at Hotel Cielo, responded to this review

Thank you for your kind review! These reviews help us to keep our standard high and they also let the people on Tripadvisor know about our unique ambiance. We are so glad you found us with your friends and that you enjoyed your stay with us in Playa del Carmen. All the details help to let people know why they... More 

Granbury, Texas
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 1 week ago

This hotel has a quaint ambience which we enjoyed very much. From the rooftop patio to the sincere and knowledgeable staff. It's location is great being 2 blocks from the ADO bus station and a block from the beach. The on-site restaurant, Carboncitos is fabulous. We had breakfast every morning and watched the shop keepers set up their wares. The... More 

Thank Mike C
HotelCielo, Owner at Hotel Cielo, responded to this review

It is always nice to get a review like this describing all the ways we are wonderful! Thank you for choosing us out of all of the options you have in Playa del Carmen. We appreciate the time you took in writing this for us and letting all of the other TripAdvisor members see this picture that you painted for... More 

Airdrie, Canada
Level Contributor
4 reviews
Reviewed 1 week ago

We absolutely loved this quaint little hotel! The rooms were extremely clean and well kept, the service was outstanding and accommodating, the restaurant had some of the best food we ate while on vacation and the location was perfect. So close to the beach, 5th avenue and the bus station. Very quiet except for the amazing mariachi bands that would... More 

Thank TMD6707
HotelCielo, Owner at Hotel Cielo, responded to this review

Thank you for this incredible review! You nailed it! These are all the things we strive for that people will go home and remember! We are proud of our location and what we have to offer. We appreciate so much the time you took to write this review to let your other Tripadvisor peers and visitors to Playa del Carmen... More 

San Diego, California
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 1 week ago

Hotel Cielo is clean, quaint with a really good location just off Avenue 5 where most restaurants, bars and shops are located. It's also close to the ADO bus station, the area where you can get a Collectivo to nearby towns and attractions and the ferry boat terminal for going over to Cozumel. And all importantly one and a half... More 

Thank Rene K
HotelCielo, Owner at Hotel Cielo, responded to this review

Thank you so much for your review. We appreciate constructive feedback! The rooms are not equipped with closets and we are working on putting in each room an armoir for storing your luggage and clothing. Unfortunately, we have not gotten to all of the rooms so we apologize for that inconvenience. As for the rooftop deck, it is currently closed.... More 

New York City, New York
1 review
Reviewed 2 weeks ago

This hotel is fantastic and the employees were extremely helpful and friendly. The location is perfect. Rooms are very clean and have great details. 1/2 block to the beach. Perfect place to relax and unwind.

Thank slk5402
HotelCielo, Owner at Hotel Cielo, responded to this review

It is always nice to get a review like this. Thank you for choosing us out of all of the options you have in Playa del Carmen. We appreciate the time you took in writing this for us. All reviews help to paint a picture of our ambiance to other TripAdvisor members. We hope to see you again soon! More 

1 review
Reviewed 4 weeks ago

Wonderful small hotel, a Playa del carmen true bohemian pearl, old hacienda style building. Excellente attencion at the reception, great hopitality service, clean, quiet and located just one steps away from the beach.

Thank Rosa M
HotelCielo, Owner at Hotel Cielo, responded to this review

What an exciting review to get! We love being described as a "Bohemian Pearl"! We appreciate the time you took to write this review. It helps to share what we have to offer with your other Trip Advisor peers. We hope to see you again soon and remind you to please boo with us directly to enjoy our special incentives! More 

1 review
Reviewed 4 weeks ago via mobile

My wife and I stayed at Hotel Cielo and loved it! It's a very interesting unique boutique hotel in a great location, off 5th, right in the heart of town near all the shops, bars, and restaurants. The beach is right down the block, which is very convenient for going for a morning swim or just walking in the surf.... More 

Thank Joseph F
HotelCielo, Owner at Hotel Cielo, responded to this review

We love when Playa del Carmen fans find us! Your review means so much to us as we know it takes your precious time. Your review was especially helpful for your Trip Advisor peers to see the picture you painted with the details you included about our hotel. We hope to have you come back soon and also thank you... More 

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Business Centre/Function Rooms (2)
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Room/Suite (15)
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Other (18)
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  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Concierge
  • Multilingual Staff
  • Laundry Service
Official Description (provided by the hotel)
Hotel Cielo is a cute little boutique style hotel located steps to the beach, in the heart of the "Original Playa." Our rooms start as low as $69 per night, balcony rooms with Caribbean views start at $109. Come see why people rave about our incredible value, friendly service, comfortable rooms and Highly Rated restaurant,Carboncitos. 50% Off Breakfast Included only with Direct Hotel Booking. ... more   less 

Additional Information about Hotel Cielo

Address: 4th Street, Between 5th And 10th Ave., Playa del Carmen 77710, Mexico (Formerly Hotel Santa Barbara)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: ₹ 6,771 - ₹ 24,280 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Cielo 3*
Number of rooms: 18
Reservation Options:
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Also Known As:
Hotel Cielo Riviera Maya/Playa Del Carmen
Hotel Style:
#26 Business Hotel in Playa del Carmen
#37 Romantic Hotel in Playa del Carmen
#39 Family Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Cielo staff and other travellers.
12 questions
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See all questions (12)

Questions? Get answers from Hotel Cielo staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask for room away from street noise as its off the main street which is great location”
 of 5 bubbles ladylainee724, 27 Sep 2016 | Read review
“any room is good”
 of 5 bubbles LuigiEuro, 22 Sep 2016 | Read review
“I like the balcony rooms but they have rooms to accommodate families as well.”
 of 5 bubbles jgm41, 23 Aug 2016 | Read review
“I like my rooms to be "cold" so just be sure that the ac is working well in your room if you are like me. If you want it super quiet then ask for a room away from the hallways because you can sometimes hear other clients as they come home from a night out in certain rooms but everyone goes to bed at a decent time so it wasn't to much of an issue.”
 of 5 bubbles sweetladyjea, 8 Aug 2016 | Read review
“If you are a light sleeper, ask for a room on the south side”
 of 5 bubbles jefwills, 28 Jun 2016 | Read review
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