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11/06/2017 12/06/2017
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    Hotel Cielo

    4th Street, Between 5th And 10th Ave., Playa del Carmen 77710, Mexico
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    Savings alert: 16% below average rate
    Best prices for your stay
    11/06/2017 12/06/2017
    1 room
    • 1 room
      2 adults
      • 2 adults
        0 children
        • 0 children
          US$ 109
          US$ 82
          US$ 109
          US$ 82
          US$ 109
          US$ 82
          Traveller (375)
          Room & Suite (108)
          Dining (27)
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          Overview
          • Excellent69%
          • Very good22%
          • Average4%
          • Poor1%
          • Terrible1%
          Travellers talk about
          Free Wifi
          Air Conditioning
          Non-Smoking Hotel
          Restaurant
          Family Rooms
          Bar/Lounge
          Concierge
          Banquet Room
          Laundry Service
          Rooftop Terrace
          Private Balcony
          3.0 Star Hotel
          All hotel details
          Illusion Boutique Hotel by Xperience Hotels
          1,399 reviews
          #42 of 214 hotels in Playa del Carmen
           
          Hotel Lunata
          362 reviews
          #81 of 214 hotels in Playa del Carmen
           
          La Pasion Hotel Boutique by Bunik
          1,188 reviews
          #16 of 214 hotels in Playa del Carmen
           
          Aventura Mexicana
          1,717 reviews
          #23 of 214 hotels in Playa del Carmen
           
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          Rooms
          11 Jun12 Jun
          |
          1 room, 2 adults, 0 children
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          Standard Room

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          Reviews (832)
          Traveller rating
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          1 - 5 of 832 reviews

          Reviewed 3 days ago via mobile

          We travel to Playa del Carmen once or twice each year and for the past seven years always make certain that we stay at Cielo. Please note that this is not a five-star hotel, but a clean and comfortable boutique hotel that is a great...More

          Thank Austrothebull
          Reviewed 3 days ago via mobile

          We arrived late at night, the man at the desk was extraordinarily friendly, helpful and kind. He helped my wife with our bags and baby as well as all the associated baby paraphernalia while I parked the rental around the corner and upgraded our room...More

          Thank JRMag
          Reviewed 1 week ago via mobile

          This is my second time staying this hotel and first time was at 2008. Everything looks almost the same but very well kept and updated. This hotel has been there over 10 years and has been the owners Steves proudest project. The rooms are very...More

          1  Thank zaoyap
          Response from HotelCielo, Owner at Hotel Cielo

          As we have said before, the biggest compliment we can get is repeat customers when there are so many places to stay in Playa del Carmen! We appreciate your time in sharing this information about us with you TA peers. And you are right....my proudest...More

          Reviewed 1 week ago

          First, the location is everything for this hotel. Its on the cross-section of 5th Avenue & a half block from the ocean. The staff is extremely friendly, fluent in English and eager to assist. The rooms are small, but very clean. The bed within our...More

          1  Thank ShyoneChicago
          Response from HotelCielo, Owner at Hotel Cielo

          Hi Shyone, Thank you for tking the time to write your review. We apologize for your experience with our mattres and wished you would have brought it to our attention during your stay, we would have gladly changed your room. It is to our suprise...More

          Reviewed 1 week ago

          We have been coming to Playa del Carmen for many years, but we have always stayed at one of the all inclusive mega resorts, but I have always wanted to try a small hotel in the heart of Playa del Carmen. We ended up picking...More

          1  Thank signco1
          Response from HotelCielo, Owner at Hotel Cielo

          Your review is the type we strive for. Thank you for mentioning the difference between us and the big resorts. We try to give you an authentic Mexican experience. So many go to the big resorts and never leave. We so appreciate you writing this...More

          Illusion Boutique Hotel by Xperience Hotels
          1,399 reviews
          #42 of 214 hotels in Playa del Carmen
           
          Hotel Lunata
          362 reviews
          #81 of 214 hotels in Playa del Carmen
           
          La Pasion Hotel Boutique by Bunik
          1,188 reviews
          #16 of 214 hotels in Playa del Carmen
           
          Aventura Mexicana
          1,717 reviews
          #23 of 214 hotels in Playa del Carmen
           
          About
          Awards & Recognition
          Certificate of Excellence
          Amenities
          • Top amenities
          • Restaurant
          • Bar/Lounge
          • Free High Speed Internet ( WiFi )
          • Hotel Amenities
          • Concierge
          • Multilingual Staff
          • Laundry Service
          • Banquet Room
          • Room amenities
          • Air Conditioning
          • Things to do
          • Restaurant
          • Bar/Lounge
          Details
          • Price range
          • US$ 68 - US$ 320 (Based on Average Rates for a Standard Room)
          • Hotel class
          • Hotel Style
          • #17 Best Value Hotel in Playa del Carmen
          • #37 Romantic Hotel in Playa del Carmen
          • #39 Family Hotel in Playa del Carmen
          • Room types
          • Non-Smoking Rooms ,
          • Family Rooms
          • Number of rooms
          • 18
          • Reservation Options
          • TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Orbitz, Hotwire, HostelWorld, Priceline, Cheap Tickets, TripOnline SA, Cancelon and HotelQuickly so you can book your Hotel Cielo reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
          • Location
          • Mexico >
          • Yucatan Peninsula >
          • Quintana Roo >
          • Riviera Maya >
          • Playa del Carmen
          • Also Known As
          • Hotel Cielo Riviera Maya/Playa Del Carmen
          Add Photo Photos
          Traveller (375)
          Room & Suite (108)
          Dining (27)
          Pool & Beach (14)
          Hotel & Grounds (267)
          Bathroom (17)
          Business Centre & Event Rooms (3)
          Family and Play Areas (2)
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          Nearby Attractions
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          Questions & AnswersAsk a question
          dones1946
          hello i s there hot water in showers. 2 years back i went to one which had no water pressure and no hot water. I f this is the case .i will cancel. thanks
          21 May 2017|
          Answer Show all 2 answers
          Response from HotelCielo | Property representative |
          Well that is unusual. We have always had hot water. I am quite sure during your stay it was a maintenance issue. As for the water pressure we are a green building with water saving shower heads, we have never had complaints... More
          0
          Votes
          Eduardo R
          Do you have any all inclusive packages?
          15 May 2017|
          Answer
          Response from HotelCielo | Property representative |
          Hello, Eduardo! Thank you so much for inquiring with us and for your interest. We do not have all inclusive packages. However, if you book directly with us you have special incentives like breakfast specials and discounts... More
          0
          Votes
          AlenaAg
          Will we be able to check in past the designated check-in time if our flight doesn't arrive until later?
          14 March 2017|
          Answer
          Response from HotelCielo | Property representative |
          Yes, but it is always best to contact Hotel Directly for faster communication. Saludos and see you soon.
          0
          Votes
          Room Tips
          "Rooms in front are noisier but the best view."
          Read review
          "All the rooms are beautiful and comfy."
          Read review
          "Rooms toward the back are quieter."
          Read review
          "Balcony room for people watching; off street room for quiet."
          Read review
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