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09/07/2017 10/07/2017
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    Hotel Cielo

    4th Street, Between 5th And 10th Ave., Playa del Carmen 77710, Mexico
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    Best prices for your stay
    09/07/2017 10/07/2017
    1 room
    • 1 room
      2 adults
      • 2 adults
        0 children
        • 0 children
          US$ 121
          US$ 94
          US$ 121
          US$ 94
          Traveller (389)
          Room & Suite (108)
          Dining (27)
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          Overview
          • Excellent72%
          • Very good22%
          • Average4%
          • Poor1%
          • Terrible1%
          Travellers talk about
          Free Wifi
          Air Conditioning
          Non-Smoking Hotel
          Restaurant
          Family Rooms
          Bar/Lounge
          Concierge
          Banquet Room
          Laundry Service
          Rooftop Terrace
          Private Balcony
          3.0 Star Hotel
          All hotel details
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          Azul Beach Resort The Fives Playa Del Carmen
          6,060 reviews
          #56 of 209 hotels in Playa del Carmen
           
          The Royal Playa del Carmen
          15,752 reviews
          #12 of 209 hotels in Playa del Carmen
           
          Occidental at Xcaret Destination
          12,131 reviews
          #71 of 209 hotels in Playa del Carmen
           
          The Palm at Playa
          1,411 reviews
          #25 of 209 hotels in Playa del Carmen
           
          Rooms
          9 Jul10 Jul
          |
          1 room, 2 adults, 0 children
          Standard Room

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          Standard Room

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          Write a Review
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          Reviews (838)
          Traveller rating
          Traveller type
          Time of year
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          1 - 5 of 719 reviews

          Reviewed 1 week ago

          We stayed in Hotel Cielo for 5 days in May in King Bed with Balcony. Before arrival we were in constant touch with Stephen (Owner) who was very prompt with all requests and acknowledgements which reassured us of good management. The Hotel itself is situated...More

          Thank Vic K
          Response from HotelCielo, Owner at Hotel CieloResponded 5 days ago

          This is a wonderfully thought out and detailed review that we appreciate so much. You covered all the concerns a traveler might have when staying here in Mexico. We know you have many options here in Playa del Carmen and we appreciate you taking the...More

          Reviewed 2 weeks ago via mobile

          The hotel staff very helful and super friendly. Excellent location, the beach is just a few steps away and plenty shops in the area. Great view from the restaurant, a must for dining. I will definitely come back and recommend to friends and family.More

          Thank Maria M
          Response from Crystal M, Public Relations Manager at Hotel CieloResponded 2 weeks ago

          What a beautiful review to add to ours here on Tripadvisor. Thank you for taking the time to write it to let you TA peers know what we are all about. We are so glad that you enjoyed your stay and look forward to meeting...More

          Reviewed 2 weeks ago via mobile

          This was a wonderful stay over night. We spent one night in playa del Carmen as we traveled from Cancun to Cozumel. The rooms are lovely, roomy, and has a view of the beach 1 block away. We are setting on our balcony over the...More

          Thank Tina E
          Response from Crystal M, Public Relations Manager at Hotel CieloResponded 2 weeks ago

          Thank you for this terrific review! You highlighted all the areas that we work to strive in for our customers. With this review we can see that we are succeeding. We so appreciate you choosing us with all of the choices you have here in...More

          Reviewed 3 weeks ago via mobile

          Stayed here with my partner in May and absolutely loved it. It's close to the beach (1/2 block) and right off the main shopping area. The staff is super informative and friendly. Be sure to check out the really cool rooftop!More

          Thank Kevin G
          Response from HotelCielo, Owner at Hotel CieloResponded 2 weeks ago

          Thank you so much for this review! We are so glad you and your partner enjoyed your stay! These reviews are important to us and we appreciate the points that you highlighted for your Trip Advisor peers. We invite you to stay with us in...More

          Reviewed 4 weeks ago

          Hotel Cielo is exactly what the other reviewers have described. It is an immaculate quitet small classic hacienda style hotel right in the heart of playa del carmen & a 2 minute walk to the beach. The acomodations were great: comfy beds, cold a/c, wfii,...More

          1  Thank TomandCaCa
          Response from HotelCielo, Owner at Hotel CieloResponded 3 weeks ago

          Thank you so much for these awesome words. We appreciate that you took the time to write this and to mention all you loved about us. Thank you for mentioning us by name. We try to meet each guest and get to know them. Each...More

          Azul Beach Resort The Fives Playa Del Carmen
          6,060 reviews
          #56 of 209 hotels in Playa del Carmen
           
          The Royal Playa del Carmen
          15,752 reviews
          #12 of 209 hotels in Playa del Carmen
           
          Occidental at Xcaret Destination
          12,131 reviews
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          The Palm at Playa
          1,411 reviews
          #25 of 209 hotels in Playa del Carmen
           
          About
          Awards & Recognition
          Certificate of Excellence
          Amenities
          • Top amenities
          • Restaurant
          • Bar/Lounge
          • Free High Speed Internet ( WiFi )
          • Hotel Amenities
          • Concierge
          • Multilingual Staff
          • Laundry Service
          • Banquet Room
          • Room amenities
          • Air Conditioning
          • Things to do
          • Restaurant
          • Bar/Lounge
          Details
          • Price range
          • US$ 85 - US$ 324 (Based on Average Rates for a Standard Room)
          • Hotel class
          • Hotel Style
          • #37 Romantic Hotel in Playa del Carmen
          • #39 Family Hotel in Playa del Carmen
          • Room types
          • Non-Smoking Rooms ,
          • Family Rooms
          • Number of rooms
          • 18
          • Reservation Options
          • TripAdvisor is proud to partner with Booking.com, Orbitz, Hotwire, Expedia, HostelWorld, Hotels.com, Travelocity, TripOnline SA, Cheap Tickets, HotelQuickly and Cancelon so you can book your Hotel Cielo reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
          • Location
          • Mexico >
          • Yucatan Peninsula >
          • Quintana Roo >
          • Riviera Maya >
          • Playa del Carmen
          • Also Known As
          • Hotel Cielo Riviera Maya/Playa Del Carmen
          Add Photo Photos
          Traveller (389)
          Room & Suite (108)
          Dining (27)
          Pool & Beach (14)
          Hotel & Grounds (281)
          Bathroom (17)
          Business Centre & Event Rooms (3)
          Family and Play Areas (2)
          Nearby
          Azul Beach Resort The Fives Playa Del Carmen
          6,060 reviews
          6.11 km away
           
          The Royal Playa del Carmen
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          .90 km away
           
          The Palm at Playa
          1,411 reviews
          .25 km away
           
          Occidental at Xcaret Destination
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          4.40 km away
           
          Nearby Restaurants
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          Nearby Attractions
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          Questions & AnswersAsk a question
          dones1946
          hello i s there hot water in showers. 2 years back i went to one which had no water pressure and no hot water. I f this is the case .i will cancel. thanks
          21 May 2017|
          Answer Show all 2 answers
          Response from HotelCielo | Property representative |
          Well that is unusual. We have always had hot water. I am quite sure during your stay it was a maintenance issue. As for the water pressure we are a green building with water saving shower heads, we have never had complaints... More
          0
          Votes
          Eduardo R
          Do you have any all inclusive packages?
          15 May 2017|
          Answer
          Response from HotelCielo | Property representative |
          Hello, Eduardo! Thank you so much for inquiring with us and for your interest. We do not have all inclusive packages. However, if you book directly with us you have special incentives like breakfast specials and discounts... More
          0
          Votes
          AlenaAg
          Will we be able to check in past the designated check-in time if our flight doesn't arrive until later?
          14 March 2017|
          Answer
          Response from HotelCielo | Property representative |
          Yes, but it is always best to contact Hotel Directly for faster communication. Saludos and see you soon.
          0
          Votes
          Room Tips
          "Balcony rooms get plenty of light."
          Read review
          "Since we are light sleeprs we chose a room toward the back of the hotel. It was Perfect! cold, dark and..."
          Read review
          "Rooms in front are noisier but the best view."
          Read review
          "All the rooms are beautiful and comfy."
          Read review
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