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Hotel Riu Palace Riviera Maya

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Hotel Riu Palace Riviera Maya
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5,201 Reviews from our TripAdvisor Community

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Showing 3,883: English reviews
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Detroit
Reviewed yesterday NEW

My biggest issue is the STEP that is in your room. The bed/bath area is a step up from the couch/ room entrance. Why in the heck would they put a step in a hotel room. the floors are slippery from the salt air. I slipped one time so bad and really hurt myself. Our room was along the main...

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Helpful?
Thank Muirwoodsue
Pembroke, Massachusetts
Reviewed 2 days ago NEWvia mobile

We stayed March 12-19. It was worth every penny. Food: Liked speciality restaurants but loved the buffet. The food fresh and extremely varied every morning, lunch and dinner. Do not miss the kitchen tour (it was Thursday at 11 when we were there). Staff: Extreme friendly, not fake or forced. They clearly have great camaraderie behind the scenes. Room: Immaculate,...

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1Thank Cricket02359
Reviewed 2 days ago NEWvia mobile

Nico has been incredible , at every restaurant he welcomes us and fulfills all of our needs ! He continuously makes us feel at home! Thank you for your hospitality!The food is delicious ! Every restaurant has a great menu! The entertainment staff , Angel and Omar have kept us happy and with a smile!

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1Thank Chris A
Oxford, Michigan
Reviewed 2 days ago NEW

Visited from March 11-18. This is a beautiful place. Like all other RIU properties we have visited (4 total), it has great service, is very clean and has good food. The grounds are beautiful as is the beach area. The pool entertainment staff make a real effort to keep things upbeat and fun. They ask you to participate but don't...

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1Thank cwsmith22
Reviewed 2 days ago NEWvia mobile

Great place to stay in Cancún. There were so many kind individuals who make you feel welcome Freddy - He took really good care of my family and I when we visited his restaurants. He has a strong heart and made sure that both our bellies and our souls were well served Nico - He took great pride in treating...

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1Thank Alec R
Fort Washington, Maryland
Reviewed 6 days ago NEWvia mobile

Visited Riu Palace Riviera Maya in Playa Del Carmen, Mexico February 21-26. The trip was a relief from cold weather for my husband and myself. The Riu Palace is a beautiful and very friendly place. Of course there are always workers that are unfriendly and rude but they are in the minority there. The buffet restaurant is the best, good...

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11Thank Miako
Pontypool, United Kingdom
Reviewed 6 days ago NEWvia mobile

Loved this place for the style and atmosphere of the hotel to the gardens and the pool. The food was great and it really was a all inclusive without compromise. I could right a book on how good this place was and it was I will instead tell you what I didn't like. I'm a Brit and I love the...

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3Thank martyn1965
Saint Louis, Missouri
Reviewed 6 days ago NEW

My daughter and I traveled to Playa del Carmen, Riu Palace Riviera Maya on 3/3-3/8/17. I wish we could have stayed longer. The Services staff made the stay very enjoyable. They work very hard to ensure that everyone has a great time and they do a great job! The food was excellent and all of the people we encountered were...

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7Thank lovejamaica2016
Surrey, Canada
Reviewed 1 week ago

We just returned from an 11-day vacation at this beautiful hotel. The lobby and interior were grand and elegant in a Mexican colonial style. The grounds were manicured, cleaned and well looked after by the staff. .The beach was great for swimming and walking, no coral or rocks and very little seaweed which they tried to manage daily ( 20...

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8Thank 84michael84
Leeds, United Kingdom
Reviewed 1 week ago via mobile

Riu palace Riviera maya is a fantastic 5 star hotel. The grounds are beautiful & well maintained and the rooms are lovely, clean & spacious. There are 5 specialty restaurants in the hotel, aswell as the buffet restaurant. The food was great in all of them, especially Krystal fusion restaurant and Yashima Japanese restaurant. The buffet had something for everyone...

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7Thank Danielle H

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Free Internet
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
Services
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Hotel Riu Palace Riviera Maya

Address: Av Xaman-Ha Mza 9 y 10 Lote 1 Int.Fracc. | Fase II Solidaridad, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: ₹ 18,900 - ₹ 36,034 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Riu Palace Riviera Maya 4*
Number of rooms: 400
Reservation Options:
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Also Known As:
Riu Palace Riviera Maya Hotel Playa Del Carmen
Riu Riviera Maya
Hotel Riu Palace Riviera Maya Playa Del Carmen
Hotel Style:
#21 Top resorts Hotel in Playa del Carmen
#28 Romantic Hotel in Playa del Carmen
#28 Spa Hotel in Playa del Carmen
#29 Family Hotel in Playa del Carmen
#29 On the Beach Hotel in Playa del Carmen
#29 Luxury Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Riu Palace Riviera Maya staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We were in a building right by the pool. It was awesome to be able to go back and forth to our room to get stuff and use the restroom.”
 of 5 bubbles cwsmith22, 20 Mar 2017 | Read review
“Upgrade to courtyard view is worth every penny.”
 of 5 bubbles DerbyPapa, 12 Mar 2017 | Read review
“Beautiful Place with a Beautiful Beach”
 of 5 bubbles VivaChiffon, 7 Mar 2017 | Read review
“top floor in quiet area away from the theatre”
 of 5 bubbles ingfisher, 7 Mar 2017 | Read review
“We had 2nd floor garden view (room 1031). It was quiet and comfortable.”
 of 5 bubbles sandyc43, 5 Mar 2017 | Read review
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