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Hotel Riu Palace Riviera Maya

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5,067 Reviews from our TripAdvisor Community

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Showing 3,788: English reviews
United Kingdom
Reviewed yesterday NEWvia mobile

Stayed at RPRM in December 2016. It's in a great resort (playacar) which feels safe and is nice to walk around. We also loved the freedom to visit the other Riu's in Playacar and we decided that this hotel is definitely the best!! The bad bits: - The place is a little tired and the rooms are dated and ready...

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1Thank nottsbeachbum
Upstate, NY
Reviewed yesterday NEW

My Husband and I stayed 1/2/17 - 1/9/17. We loved our room, the location, the bars, pools and beach. We tried a different restaurant every night and that was nice and with my Husband being a Chef, he truly enjoyed trying the different dishes. The nightly entertainment is lacking, but other than that, we loved our stay. Here was the...

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Thank 1Travelgirl08
Lakewood, Ohio
Reviewed 2 days ago NEW

We've been to this property at least five times and are glad that they have not rehabbed the place like they did the RIU Palace Mexico down the street. We really like the more traditional Mexican style compared to the new idea of modern with silver and purple accents at the Mexico down the street. Location is ideal. Close to...

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2Thank Jeffrey
Wilbraham
Reviewed 2 days ago NEW

We just got back and can NOT say enough about this hotel. We've never stayed at a RIU before so I'm not sure if that's why, but it was amazing! The entire staff from the maintenance to the head chef were wonderful! Could not do enough for us. Everyone we met asked us if everything was to our satisfaction; if...

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2Thank grngrs871
central illinois
Reviewed 2 days ago NEW

We stayed for a week. Hotel is gorgeous. Rooms are beautiful and the beach is amazing. The food was excellent. Ate at the steak house twice and the Brazilian restaurant once. Both were really good and the buffet was so good you could eat there every night no problem. All of the staff were friendly and helpful. There was quite...

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2Thank grides
Northfield, New Jersey
Reviewed 3 days ago NEW

We have stayed here 5 times now and ever time have been great, the hotel is getting older so it is starting to need some up grades, but where doesn't. The food is GREAT, the service is second to none and the beaches are beautiful!!! 5 th Ave is only five minutes away in a ca. IT IS VERY SAFE...

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4Thank warden204
cleveland
Reviewed 3 days ago NEW

I have a few comments, I will start with the pros. Location is great right on the beach and nice section, as you walk down toward other hotels the beach is smaller in size. Service was good very attentive most of the time. GOTTA love Victor at the bar, he will smooze his way with the ladies and take care...

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Thank Melkazar
champaign
Reviewed 3 days ago NEW

We have been to other RIU's, but this one is by far the best that we have been to. The employees were all very happy and helpful. The food was good with lots of choices. Rooms were very comfortable. The only bad part was dealing with APPLE VACATIONS when we were scheduled to leave. Have always used APPLE, NEVER AGAIN....

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1Thank countrybumpkins
Toronto, Canada
Reviewed 4 days ago NEW

This hotel was very accommodating for room selection at the front desk when asked for a better views. Food selection was incredible, each night was something different and the head chef always had some type of special. never not enough to eat and if you have a sweet tooth look out...the desert stations are mouthwatering. You can always leave the...

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3Thank AJLAROCK
Launceston, United Kingdom
Reviewed 4 days ago NEWvia mobile

I don't normally wax lyrical about a hotel but I have to say I would recommend this hotel/resort to anyone. The decor, room, facilities, food and entertainment, we just couldn't fault it! Before we arrived I had read some slightly negative reviews about the hotel but I am not sure how these people came to those conclusions. Of course everyone...

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5Thank simonowens54

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Hotel Riu Palace Riviera Maya

Address: Av Xaman-Ha Mza 9 y 10 Lote 1 Int.Fracc. | Fase II Solidaridad, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: ₹ 21,301 - ₹ 38,711 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Riu Palace Riviera Maya 4*
Number of rooms: 400
Reservation Options:
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Also Known As:
Riu Palace Riviera Maya Hotel Playa Del Carmen
Riu Riviera Maya
Hotel Riu Palace Riviera Maya Playa Del Carmen
Hotel Style:
#20 Top resorts Hotel in Playa del Carmen
#28 Spa Hotel in Playa del Carmen
#28 Romantic Hotel in Playa del Carmen
#29 Luxury Hotel in Playa del Carmen
#29 Family Hotel in Playa del Carmen
#29 On the Beach Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Riu Palace Riviera Maya staff and other travellers.
370 questions
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Questions? Get answers from Hotel Riu Palace Riviera Maya staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a pool view room.”
 of 5 bubbles 1Travelgirl08, 20 Jan 2017 | Read review
“Sun on balconies on the Tulum side. Shade on balconies on the PDC side.”
 of 5 bubbles Jeffrey, 19 Jan 2017 | Read review
“We had room 1056. It was half way between the theater and the pool/beach. A view of the gardens and it wasn't too noisy at night :)”
 of 5 bubbles grngrs871, 19 Jan 2017 | Read review
“Love the suites or garden court second or third floor, Don't like being close to sports bar area. The closer to the beach the better.”
 of 5 bubbles warden204, 18 Jan 2017 | Read review
“hallways are loud at all times I found. We were toward front of hotel”
 of 5 bubbles Melkazar, 18 Jan 2017 | Read review
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