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Fairmont Mayakoba

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Traveller (3525)
Room & Suite (897)
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Overview
  • Excellent78%
  • Very good15%
  • Average4%
  • Poor2%
  • Terrible1%
Travellers talk about
“el puerto”(187 reviews)
“signature casita”(149 reviews)
“las brisas”(84 reviews)
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
5 Star Hotel
All hotel details
Offers from Fairmont Mayakoba
Offers & Announcements: Luxury Inclusive Package
Offers from Fairmont Mayakoba
Offers & Announcements: Luxury Inclusive Package
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Rooms
7 May8 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (4,652)
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Traveller rating
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552
152
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All reviewsel puertosignature casitalas brisasdeluxe casitala laguna restaurantwillow stream spapresidents clubbmw bikesgolf cartlobby loungeresort feebanyan treebeach areabeautiful propertymain buildingall inclusive optionbutler service
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841 - 845 of 3,431 reviews
Reviewed 27 March 2017 via mobile

Sort of odd jungle feeling resort. Almost all rooms do not have a view of the ocean or a pool - sort of jungle swamp backdrop. Need to take a golf cart to the beach where there is one medium sized pool which gets very...More

2  Thank sbmac100
Response from AgustinPoot, Quality Manager at Fairmont MayakobaResponded 10 April 2017

Dear sbmac100: Thank you for your feedback about your experience with us at Fairmont Mayakoba. Our commitment is improve our services day by day. In this case we are really worried about your perception and we are sorry that during this time your overall experience...More

Reviewed 26 March 2017

Thank you Fairmont Mayakoba Team for another unforgettable escape at your beautiful beachfront property! Returning for my 6th stay I was thrilled to see the complete revamping of all the Restaurants on property thanks to Executive Chef Eric de Maeyer and his Team! I continue...More

1  Thank BambinaRosa
Response from Silvia L, Guest Relations Manager at Fairmont MayakobaResponded 13 April 2017

Dear BambinaRosa: We would like to thank you for taking the time to share your experience from your recent stay at Fairmont Mayakoba; we are very glad to hear you had such a memorable stay! We cant thank you enough for sharing such toughtful comments...More

Reviewed 26 March 2017

For two hard-working people who needed a fabulous get away, this resort was so great. We just returned today - had to rave about this place! The resort is located on the beautiful beach and a jungle lagoon and provides superb service, lovely rooms, fabulous...More

3  Thank designrn1
Response from AgustinPoot, Quality Manager at Fairmont MayakobaResponded 28 March 2017

Dear designm1: Thank you very much for the time invested in making this publication. We appreciate your having stayed with us. Your comments give us complete satisfaction, knowing that we fulfill our mission. We will share your comments with all the staff at this hotel...More

Reviewed 25 March 2017 via mobile

Luncheon and dinner at Las Brisas was just delightful. The food was first rate , an excellent wine list and really great service. Grilled seafood and Mayakoba ceviche it's out of this world We cannot wait to dine back to this wonderful placeMore

1  Thank Fariz T
Response from AgustinPoot, Quality Manager at Fairmont MayakobaResponded 28 March 2017

Dear Fariz T: Thank you for choosing Fairmont Mayakoba for your most recent trip to the Riviera Maya. It is a pleasure to read that you had a wonderful and unforgettable stay with us. We value the time you invested in writing this comment, as...More

Reviewed 24 March 2017

This is beautiful hotel to reconnect with friends, relax, eat great food and enjoy spectacular beach front accommodations and amenities. We stayed in Casita 907 and our butlers Alberto & David took amazing care of us. They were always available and proactively ensured we had...More

1  Thank Christine-5Star2017
Response from AgustinPoot, Quality Manager at Fairmont MayakobaResponded 28 March 2017

Dear Christine-5Star2017: At Fairmont Mayakoba, we are completely grateful for the time you invested writing this comment. All this great team feels grateful and motivated to read your words. It is very glad to know that everything you experienced during your stay with us could...More

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Best Value Properties in Playa del Carmen, Mexico
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About
Awards & Recognition
Travellers' Choice2018 Winner
GreenLeaders Platinum level
Certificate of Excellence
Amenities
Top amenities
Room Service
Beachfront
Fitness Centre with Gym / Workout Room
Restaurant
Spa
Free High Speed Internet (WiFi)
Pool
Bar/Lounge
Hotel Amenities
Room Service
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Fitness Centre with Gym / Workout Room
Restaurant
Spa
Pool
Bar/Lounge
Hot Tub
Golf Course
Tennis Court
Heated pool
Adult pool
Outdoor pool
Details
Price range
US$ 243 - US$ 743 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Green Hotel in Playa del Carmen
#6 Spa Hotel in Playa del Carmen
#8 On the Beach Hotel in Playa del Carmen
#8 Luxury Hotel in Playa del Carmen
#15 Family Hotel in Playa del Carmen
#22 Romantic Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$ 243 - US$ 743 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Green Hotel in Playa del Carmen
#6 Spa Hotel in Playa del Carmen
#8 On the Beach Hotel in Playa del Carmen
#8 Luxury Hotel in Playa del Carmen
#15 Family Hotel in Playa del Carmen
#22 Romantic Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (3525)
Room & Suite (897)
Pool & Beach (750)
Dining (348)
Amenities (78)
Family and Play Areas (30)
Business Centre & Event Rooms (5)
Questions & Answers
Ask a question
Jessica R
21 April 2018|
Answer
Response from Melissa H | Reviewed this property |
Yes, but there are plenty of golf cart rides and also you can ride a bike anywhere in the resort.
0
Votes
deex
19 April 2018|
Answer
Response from Isamu T | Property representative |
Dear deex, The appetite for luxury includes any coffees only at the restaurants, our Deli Cafe Maya is not included. If you need any other information please let us know. Regards,
0
Votes
Yvonne_zheng
6 April 2018|
Answer
Response from Isamu T | Property representative |
Dear Yvonne, You can visit the restaurants as many times you want during your stay. There is only a few menu items and beverages limited into the package.
0
Votes
Room Tips
"The 800 series rooms are just steps to the beach. Sliding glass doors face a waterway."
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"Beach Area Casita Suites- great as they are close to the beach but still have privacy nestled in the jungle."
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"Opt for rooms in the 500's, 600's and 700's (or if you want, the ones closest to the beach!)"
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"Our room was close to the spa and main golf cart station. We really liked the location as everything felt..."
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