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    Fairmont Mayakoba

    Carretera Federal Cancun | Km 298, Solidaridad, Playa del Carmen 77710, Mexico
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    3/9/2017 4/9/2017
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    US$ 282US$ 503
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    Traveller (3005)
    Room & Suite (755)
    Storyboard
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    Overview
    • Excellent78%
    • Very good15%
    • Average4%
    • Poor2%
    • Terrible1%
    Travellers talk about
    “la laguna” (300 reviews)
    “el puerto” (166 reviews)
    Free Wifi
    Parking
    Breakfast Buffet
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Hotel
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Golf Course
    Dry Cleaning
    Tennis Court
    Kids Club
    Butler Service
    Babysitting
    Private Balcony
    5.0 Star Hotel
    All hotel details
    Offers from Fairmont Mayakoba
    Special Offer: Luxury Inclusive Package
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    Occidental at Xcaret Destination
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    Andaz Mayakoba Resort Riviera Maya
    409 reviews
    #14 of 211 hotels in Playa del Carmen
     
    Rooms
    3 Sep4 Sep
    |
    1 room, 2 adults, 0 children
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    Reviews (4,011)
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    There are newer reviews for Fairmont Mayakoba
    See the most recent reviews

    821 - 825 of 2,950 reviews

    Reviewed 3 August 2016

    The Fairmont Mayakoba is 5+ stars!!! The people who work on the resort are very friendly and accommodating. The staff should be recognized for going above and beyond. Everything from the room, to the food, to the people exceeded our expectations and we definitely will...More

    Thank jstark03
    Response from Chadi C, Director of Operations at Fairmont MayakobaResponded 18 August 2016

    Dear jstark03, Thank you for your 5+ stars rating! It is indeed the colleagues on the ground that make the entire difference and we are very fortunate to be supported by such a team of talented individuals. It is always heartwarming to read and share...More

    Reviewed 3 August 2016 via mobile

    We recently traveled to the Fairmont Mayakoba and had the absolute best experience! Our butler was Ricardo and he truly made the vacation unforgettable. He assisted in every detail and made it a truly relaxing vacation. From the food, to the accommodations to the activities...More

    2  Thank Mapleandmeeko
    Response from Stuart M, Director of Sales at Fairmont MayakobaResponded 4 August 2016

    Dear Mapleandmeeko Thank you for your review of Fairmont Mayakoba, and you identifying Ricardo for his efforts - it means a lot when our colleagues are individually identified, so we will be sure to advise him of your comments. We look forward to hosting you...More

    Reviewed 3 August 2016

    We went on a family vacation in July 2016 for 8 days. I had stayed at various Fairmont hotels in the past so i did have an expectation on what to expect from a quality hotel standpoint, but i have to say that this resort...More

    9  Thank Garrye
    Response from Silvia L, Guest Relations Manager at Fairmont MayakobaResponded 6 August 2016

    Dear Garrye: We would like to start by thanking you for taking the time to write such a thoughtful and detailed review from your recent experience at Fairmont Mayakoba. As a loyal guest to our brand, we know you had expectations from your visit, and...More

    Reviewed 2 August 2016

    Please don't take me wrong, The property itself is amazing, but when it comes to your room and the amenities it is questionable.. Do not bother staying here for US400 a night. Find a better option. The hotel is getting old and they haven't kept...More

    Review collected in partnership with Fairmont Hotels & Resorts
    5  Thank EthanLK
    Response from AgustinPoot, Quality Manager at Fairmont MayakobaResponded 9 August 2016

    Dear EthanLK, Thank you for your recent stay with us. We have been spoiled by positive reviews, hence, us knowing that we did not live up to your expectations was truly disappointing. I have personally reached out to you through email a few days back...More

    Reviewed 2 August 2016

    Hotel was awesome overall. Our stay at the beach casita room/suite was superb as was Ricardo our butler who met and anticipated every need. Kudos to the entire staff at Las Brisas (Anna,Giselle,Luis,Raphael,Celiano to name a few) for their attentiveness,wonderful service,warmth & fantastic food!! These...More

    1  Thank fmonty1
    Response from Silvia L, Guest Relations Manager at Fairmont MayakobaResponded 6 August 2016

    Dear fmonty1: We are delighted to hear you found your room accommodations and our service to be pleasant. Our staff works very hard to turn moments into memories for our guests, and I'm very glad to know we were able to deliver this promise to...More

    Occidental at Xcaret Destination
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    Andaz Mayakoba Resort Riviera Maya
    409 reviews
    #14 of 211 hotels in Playa del Carmen
     
    About
    Awards & Recognition
    Travellers' Choice2017 Winner
    GreenLeadersPlatinum level
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Beachfront
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Spa
    • Bar/Lounge
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Room Service
    • Business Centre with Internet Access
    • Children Activities (Kid / Family Friendly)
    • Airport Transportation
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Babysitting
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Spa
    • Bar/Lounge
    • Hot Tub
    • Golf Course
    • Tennis Court
    Details
    • Price range
    • US$ 189 - US$ 837 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #3 Green Hotel in Playa del Carmen
    • #7 Spa Hotel in Playa del Carmen
    • #9 Luxury Hotel in Playa del Carmen
    • #10 On the Beach Hotel in Playa del Carmen
    • #22 Romantic Hotel in Playa del Carmen
    • #22 Family Hotel in Playa del Carmen
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Accessible rooms
    • Number of rooms
    • 401
    • Reservation Options
    • TripAdvisor is proud to partner with Fairmont Hotels, Expedia, Orbitz, Hotels.com, Booking.com, TripOnline SA, Cancelon, Hotwire, Agoda, Evoline ltd, HotelsClick, getaroom.com and HotelQuickly so you can book your Fairmont Mayakoba reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Riviera Maya >
    • Playa del Carmen
    • Also Known As
    • Fairmont Mayakoba Hotel Playa Del Carmen ,
    • Fairmont Hotel Playa Del Carmen ,
    • Fairmont Playa Del Carmen ,
    • Mayakoba ,
    • Playa Del Carmen Fairmont ,
    • Fairmont Mayakoba Riviera Maya/Playa Del Carmen
    Add Photo Photos
    Traveller (3005)
    Room & Suite (755)
    Pool & Beach (563)
    Dining (262)
    Hotel & Grounds (1921)
    Bathroom (72)
    Family and Play Areas (29)
    Business Centre & Event Rooms (5)
    Nearby
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    David G
    8 August 2017|
    Answer
    Response from Silvia L | Property representative |
    Dear David G: We offer different activities for teenagers to have a great time while on property, such as kayaking, stand up paddle, catamaran, boogie boards, boat tours, tennis, paddle and more! If you are interested in... More
    0
    Votes
    David G
    7 August 2017|
    AnswerShow all 8 answers
    Response from Silvia L | Property representative |
    Dear David G: Thank you for contacting us through this media! We follow very strict protocols and policies for hygiene at the property, therefore we only use purified water at all our restaurants, and as for the ice, this... More
    2
    Votes
    Steve S
    25 July 2017|
    AnswerShow all 5 answers
    Response from Silvia L | Property representative |
    Dear Steve S: Thank you for contacting us through this media! Seaweed is a natural phenomenon that affects the entire Riviera Maya, however these past months it hasn't been a problem. When this phenomenon occurs, we make... More
    0
    Votes
    Room Tips
    "Coral Suite, Delux Casita, Casita"
    Read review
    "Mangrove suites beautiful and quiet. Unit - #243. Great AC. Refrigerator. Unlimited bottled..."
    Read review
    "HIghly recommend the"
    Read review
    "Highly recommend the beach casitas - the infinity pool was wonderful right off the beach, and the views were..."
    Read review
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