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Fairmont Mayakoba

Travellers' Choice award winner
GreenLeadersPlatinum level
07/05/2017 08/05/2017
1 room 2 adults 0 children
US$ 799*
US$ 272*
Great Deal
US$ 327*
US$ 799*
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Fairmont Mayakoba
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3,585 Reviews from our TripAdvisor Community

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Showing 2,679: English reviews
Amarillo, Texas
Reviewed 29 March 2016

First time to ever visit the Riviera Maya. And we couldn't have picked a more amazing resort to stay at. This place is truly a five star resort. From the moment you arrive to check out you are treated like royalty. They offer a canal tour of the Mayakoba property, so we got to see the other 2 resorts, they...

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Helpful?
3Thank Seth H
DennisClark, General Manager at Fairmont Mayakoba, responded to this review

Dear Seth, It sounds like you enjoyed all the resort has to offer and we thank you for sharing your comments and your experiences. We have invested a lot of time and effort to upgrade our restaurants and I'm happy that you enjoyed them so much. We hope you will join us again the future and look forward to seeing...

Wailua, Kauai
Reviewed 29 March 2016

This hotel does it right at every level: beautiful property, amazing staff, and world-class restaurants. The property is extremely well-maintained, and the staff is warm, friendly, and attentive. Menus were imaginative and well-executed. The bikes around the property are a great touch and a fun way to get around. Golf cart shuttles run 24 hours a day, and you never...

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Helpful?
2Thank wailuachef
Jorge C, Director of Food & Beverages at Fairmont Mayakoba, responded to this review

Dear wailuachef, Thank You very much for taking the time to write this review. It is very important for us at Fairmont Mayakoba to have your valuable opinion. We are very glad you enjoy your stay with us and also that You like the great culinary offerings we have. It will be a pleasure to have you back in a...

Barbados
Reviewed 28 March 2016

Lovely Room, right on the waterway. Total luxury experience, could not fault it in anyway. The staff make it the true Fairmont experience, engaged and attentive to detail from Mario at the front right through to the excellent kitchen team. Food for our conference was delicious and such variety and quality that I was amazed. All of the restaurants really...

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Helpful?
2Thank Kirk R
Jorge C, Director of Food and Beverages at Fairmont Mayakoba, responded to this review

Dear Kirk R, Thank You very much for taking the time to write this review. It is very important for us at Fairmont Mayakoba to have your valuable opinion. We are very glad you enjoy your stay with us and also that You like the great culinary offerings we have. I will share your kind word with Mario at Front...

Bismarck, North Dakota
Reviewed 28 March 2016

Room was outstanding, service was excellent. Very clean and comfortable. Mr. Jeronimo Gomez was an excellent server/bartender and made great conversation with us. The pool areas were clean and very well kept, with stocked towels and shade and sunny areas.

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Helpful?
2Thank dbaumgartner61
Jorge C, Director of Food and Beverages at Fairmont Mayakoba, responded to this review

Dear dbaumgartner61, Thank You very much for taking the time to write this review. It is very important for us at Fairmont Mayakoba to have your valuable opinion. We are very glad you enjoy your stay with us and also that You like the great culinary offerings we have. Please be assured that I will let Jerónimo known about your...

Boston, Massachusetts
Reviewed 28 March 2016

We booked a Jet Blue Getaway for 8 nights in late February, staying at a Beach Area Casita. We loved it. The room was CLEAN, with a tranquil view of the lagoon behind us. A heavenly, comfortable king size bed, two comfortable chairs on our private patio, a huge bathroom with a private toilet stall, two sinks, soaking tub by...

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Helpful?
7Thank NannyColumbo
Chadi C, Director of Operations at Fairmont Mayakoba, responded to this review

Dear NannyColumbo, I took pleasure in sharing your review with the team this morning and cannot thank you enough for the detailed feedback you provided to us and future travelers to the Riviera Maya. In response to your comments, I would like to highlight a few positive points and do appreciate the little things you singled out where we need...

Zebulon, North Carolina
Reviewed 27 March 2016

Very friendly staff. Excellent services. Especially Mr. Luis Chavez in the lobby area. We have visited the last 5 years and will return. Restaurants next door at Rosewood are fun to experience. We like Las Brisas restaurant on the property. Also, they have a very good gym facility.

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Helpful?
3Thank Edward B
Jorge C, Director of Food & Beverages at Fairmont Mayakoba, responded to this review

Dear Edward B, Thank You very much for taking the time to write this review. It is very important for us at Fairmont Mayakoba to have your valuable opinion. We are very glad you enjoy your stay with us and also that You like the great culinary offerings we have. Our colleague Luis Chavez will be very happy and proud...

Houston, Texas
Reviewed 27 March 2016

We have stayed here twice in the past two years. We come because the staff at the kids camp is exceptional! Aly, Alma, Marisol, Tatiana and the rest went above and beyond with our kids! On our most recent visit we stayed on the beach and had a fabulous butler, Juan, who arranged our nightly terrace dinners from all of...

Review collected in partnership with Fairmont Hotels & Resorts
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Helpful?
3Thank Erin E
Stuart M, Director of Sales at Fairmont Mayakoba, responded to this review

Dear Erin E...it was great to have you back with us! Thank you for your loyalty, and your mentioning our staff by name, as that helps us recognize them for their great service. I am glad you appreciated the changes in our Food and Beverage, which we have totally revamped in the last year with the launch of our new...

Gloucester
Reviewed 27 March 2016

For a family vacation with excellent food, superb service in an environmentally sustainable environment, the Fairmont Mayakoba is the best bet in the Riviera Maya. If you have a chance to treat yourself to a massage, you won't go wrong. It's expensive but worth every penny.

Review collected in partnership with Fairmont Hotels & Resorts
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Helpful?
3Thank 546marilynd
Jorge C, Director of Food & Beverages at Fairmont Mayakoba, responded to this review

Dear 546marilynd, Thank You very much for taking the time to write this review. It is very important for us at Fairmont Mayakoba to have your valuable opinion. We are very glad you enjoy your stay with us and also that You like the great culinary offerings we have. We are proud to protect our environment and happy to get...

Conifer
Reviewed 26 March 2016

This is our 5th time staying here. You will not get better service or find a more beautiful property anywhere in Riviera Maya. The staff go above a beyond to be friendly & whatever they can to make your stay memorable. I mentioned to room service how much I love mango's. A short time later a gentleman from room service...

Review collected in partnership with Fairmont Hotels & Resorts
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Helpful?
5Thank Pamela B
Jorge C, Director of Food & Beverage at Fairmont Mayakoba, responded to this review

Dear Pamela B, Thank You very much for taking the time to write this review. It is very important for us at Fairmont Mayakoba to have your valuable opinion. We are very glad you enjoy your stay with us for the 5th time !!! and also that You like the great culinary offerings we have. It will be a pleasure...

Halifax, Canada
Reviewed 26 March 2016

Having just returned from our 4th visit to this property, I felt compelled to submit a review in appreciation for the fantastic experience enjoyed by our family. Each visit to this property has been exceptional but this time was particularly memorable. The natural setting has done much to showcase the incredible ecosystem in which this resort finds itself. From the...

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Helpful?
1Thank jwburke01
Karla E, Dir. Rooms Division at Fairmont Mayakoba, responded to this review

Dear jwburker01, Muchas gracias for taking the time to share your review! It's always such a pleasure to know that we have guests such as yourself that continue to visit our corner in paradise. We are convinced that the difference between a great and fantastic stay is the connection with people and I'm happy to hear that Raul and Luis...

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
  • Hot Tub
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The 45 acre Fairmont Mayakoba, Riviera Maya, a AAA 5 Diamond Award property, boasts 401 rooms and suites, including a collection of beach and lagoon casitas, offering guests extraordinary views of the grounds. Guests at Fairmont Mayakoba can take advantage of several recreational activities on property including exploring nature trails on foot or BMW bikes, scenic boat tours on lanchas through crystal clear canals, sunbathing on the soft white-sand beach or at one of the property's several pools, non-motorized watersports (kayaks and catamarans), outdoor tennis and paddle courts, golfing on the renowned El Camaleon golf course (host to the only official PGA TOUR event in Mexico), lessons at the Jim McLean Golf School or being pampered with signature Mayan treatments at the luxurious Willow Stream Spa. Children and teens have a space just for them at the Discovery Club or at the Teens Room by Sony PlayStation(R). Fairmont Mayakoba's commitment to the environment has earned the resort several awards and accolades including a seal of verification by Rainforest Alliance. ... more   less 

Additional Information about Fairmont Mayakoba

Address: Carretera Federal Cancun | Km 298, Solidaridad, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: ₹ 13,620 - ₹ 50,626 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Fairmont Mayakoba 5*
Number of rooms: 401
Reservation Options:
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Also Known As:
Fairmont Mayakoba Hotel Playa Del Carmen
Fairmont Hotel Playa Del Carmen
Fairmont Playa Del Carmen
Mayakoba
Playa Del Carmen Fairmont
Fairmont Mayakoba Riviera Maya/Playa Del Carmen
Hotel Style:
#3 Green Hotel in Playa del Carmen
#5 Spa Hotel in Playa del Carmen
#6 Luxury Hotel in Playa del Carmen
#7 On the Beach Hotel in Playa del Carmen
#22 Family Hotel in Playa del Carmen
#22 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Fairmont Mayakoba staff and other travellers.
187 questions
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4 months ago

See all questions (187)

Questions? Get answers from Fairmont Mayakoba staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask for one away from any Main road otherwise you will hear golf carts all day and night”
DannyK983, 26 Apr 2017 | Read review
“Lagoon view rooms are peaceful.”
paulgI2454YR, 26 Apr 2017 | Read review
“Avoid 600-series rooms as they all look at the back wall of the pool complex and the AC units that cool the adjacent restaurant.”
  • Lagoon. Animals in the lagoon. Prayed they didn't know how to open sliding glass doors.
CharlesAMIV, 25 Apr 2017 | Read review
“Stayed in 632 which had no-one overlooking the room and a great view of the jungle.Would get a room upstairs if possible.”
luischable, 24 Apr 2017 | Read review
“231 was quiet and spacious”
AMO308, 20 Apr 2017 | Read review
5 of 5
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US$ 272* /night
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Booking.comUS$ 327
Expedia.comUS$ 799
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Prices are for 1 room, 2 adults
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