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Fairmont Mayakoba

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Traveller (3502)
Room & Suite (897)
Storyboard
Overview
  • Excellent78%
  • Very good15%
  • Average4%
  • Poor2%
  • Terrible1%
Travellers talk about
“el puerto”(187 reviews)
“signature casita”(149 reviews)
“las brisas”(84 reviews)
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
5 Star Hotel
All hotel details
Offers from Fairmont Mayakoba
Offers & Announcements: Luxury Inclusive Package
Offers from Fairmont Mayakoba
Offers & Announcements: Luxury Inclusive Package
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (4,640)
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3,421 results
Traveller rating
2,589
551
152
84
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2,589
551
152
84
45
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All reviewsel puertosignature casitalas brisasdeluxe casitala laguna restaurantwillow stream spapresidents clubbmw bikesgolf cartlobby loungeresort feebanyan treebeach areabeautiful propertymain buildingall inclusive optionbutler service
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801 - 805 of 3,421 reviews
Reviewed 5 April 2017

After a recent stay with my family I have to say that this is a beautiful resort! I loved the way the resort was set up inside a jungle, with so many little paths full of gorgeous palm tress and lush vegetation leading to the...More

1  Thank GVToronto
Response from AgustinPoot, Quality Manager at Fairmont MayakobaResponded 10 April 2017

Dear gvujeva: Thank you very much for the time invested in making this publication. We appreciate your having stayed with us. Your comments give us complete satisfaction, knowing that we fulfill our mission. We will share your comments with all the staff at this hotel...More

Reviewed 5 April 2017 via mobile

Amazing! My husband and I took our 2yro daughter and 4yro son for SB (and our anniversary). We opted for the all inclusive package. We are super fans of all inclusive resorts, so we appreciated this package. It allowed us to try out all of...More

2  Thank Courtney G
Response from AgustinPoot, Quality Manager at Fairmont MayakobaResponded 10 April 2017

Dear Courtney G: Thank you very much for staying with us at Fairmont Mayakoba. We are very pleased to know that our services and facilities could exceed your expectations, these are very gratifying news for all this great team. Our great commitment is to provide...More

Reviewed 5 April 2017

The moment we arrived we were treated great, Alfonso at the bell desk was very courteous and gave us a quick tour before heading to our room. We stayed for six days and every day was just perfect. La Laguna has a great menu for...More

2  Thank AVCJ
Response from AgustinPoot, Quality Manager at Fairmont MayakobaResponded 10 April 2017

Dear AVCJ: Thank you very much for sharing your feedback on your stay at Fairmont Mayakoba. We regret to know that you had encountered some discomforts during your stay with us. Despite these, we are glad that you had enjoyed our facilities and that you...More

Reviewed 5 April 2017

The Fairmont Mayakoba occupies a large area of land on the white sand banks of the beautiful Caribbean Ocean. Landscaped with dense tropical plants and meandering canals, transport within the resort is by bicycle or resort electric cars which are always running through the twisting...More

1  Thank sold
Response from AgustinPoot, Quality Manager at Fairmont MayakobaResponded 10 April 2017

Dear sold: Thank you very much for taking your time to share your experience in detail and your kind compliments made the entire Fairmont Mayakoba team very happy. Now we will only work harder to ensure even better service in the future. Please do not...More

Reviewed 4 April 2017 via mobile

Enjoyed every minute of my stay! Staff was very attentive and would go over and above to please. Sharon and Geronimo at La Laguna were exceptional. The rooms were very spacious and comfortable. The hotel was at full capacity when we were there, however it...More

1  Thank Crystal M
Response from AgustinPoot, Quality Manager at Fairmont MayakobaResponded 10 April 2017

Dear Crystal M: Thank you very much for the time invested in making this publication. We appreciate your having stayed with us. Your comments give us complete satisfaction, knowing that we fulfill our mission. We will share your comments with all the staff at this...More

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About
Awards & Recognition
Travellers' Choice2018 Winner
GreenLeaders Platinum level
Certificate of Excellence
Amenities
Top amenities
Room Service
Beachfront
Fitness Centre with Gym / Workout Room
Restaurant
Spa
Free High Speed Internet (WiFi)
Pool
Bar/Lounge
Hotel Amenities
Room Service
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Fitness Centre with Gym / Workout Room
Restaurant
Spa
Pool
Bar/Lounge
Hot Tub
Golf Course
Tennis Court
Heated pool
Adult pool
Outdoor pool
Details
Price range
US$ 251 - US$ 760 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Green Hotel in Playa del Carmen
#6 Spa Hotel in Playa del Carmen
#8 On the Beach Hotel in Playa del Carmen
#8 Luxury Hotel in Playa del Carmen
#15 Family Hotel in Playa del Carmen
#22 Romantic Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$ 251 - US$ 760 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Green Hotel in Playa del Carmen
#6 Spa Hotel in Playa del Carmen
#8 On the Beach Hotel in Playa del Carmen
#8 Luxury Hotel in Playa del Carmen
#15 Family Hotel in Playa del Carmen
#22 Romantic Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (3502)
Room & Suite (897)
Pool & Beach (748)
Dining (348)
Amenities (78)
Family and Play Areas (30)
Business Centre & Event Rooms (5)
Questions & Answers
Ask a question
deex
19 April 2018|
Answer
Response from Isamu T | Property representative |
Dear deex, The appetite for luxury includes any coffees only at the restaurants, our Deli Cafe Maya is not included. If you need any other information please let us know. Regards,
0
Votes
Yvonne_zheng
6 April 2018|
Answer
Response from Isamu T | Property representative |
Dear Yvonne, You can visit the restaurants as many times you want during your stay. There is only a few menu items and beverages limited into the package.
0
Votes
Room Tips
"If you have young children, it is ideal to be in the 300's (Tortugas) because you are so close to the..."
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"Casita Suite lagoon views are beautiful - unless you can get a Beachfront Suite"
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"The grounds are huge - ask for a room near the pool or the beach"
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"Beach front casitas with infinity pool is the ultimate holiday accommodation. Steps to the beach and..."
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