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Fairmont Mayakoba

Travellers' Choice award winner
GreenLeadersPlatinum level
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$ 799*
US$ 201*
Great Deal
US$ 425*
US$ 799*
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Fairmont Mayakoba
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3,667 Reviews from our TripAdvisor Community

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There are newer reviews for Fairmont Mayakoba
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Showing 2,739: English reviews
New York City, New York
Reviewed 1 week ago

We just recently returned back from 5 outstanding days in Mayakoba. The Fairmont is a great "home base" within the walls of Mayakoba - offering well-equipped rooms, recently renovated restaurants (which were all very good - especially Puerto and Brisas), hospitable staff, and an absolutely stunning adults-only infinity pool overlooking the lagoon. It was our anniversary, and Cristina M. at...

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Helpful?
2Thank WTNashville
AgustinPoot, Quality Manager at Fairmont Mayakoba, responded to this review

Dear WTNashville: Thank you very much for staying with us at Fairmont Mayakoba. We are very pleased to know that our services and facilities could exceed your expectations, these are very gratifying news for all this great team. Congratulations for your anniversary! Thank you for let us be part of so important celebration and choosed Fairmont Mayakoba. Our great commitment...

Kuala Lumpur, Malaysia
Reviewed 1 week ago

The rooms are amazing, the grounds are spectacular... built around a mangrove with clear rivers and beautiful landscaping. it really makes you feel at peace just wandering around. Top notch staff to boot and you really dont feel like ever leaving. Stayed for 4 nights and had zero reason to leave the property. if youre looking for just a nice...

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Helpful?
2Thank ashdotcom79
AgustinPoot, Quality Manager at Fairmont Mayakoba, responded to this review

Dear ashdotcom79: Thank you very much for taking your time to share your experience in detail and your kind compliments made the entire Fairmont Mayakoba team very happy. Now we will only work harder to ensure even better service in the future. Please do not hesitate to contact me whenever I can assist you. Warm regards and please come back...

Marietta
Reviewed 1 week ago via mobile

We came in on a Wednesday and went straight to the spa. Do not miss this experience. We had a couples massage and Christina was wonderful! The food in each restaurant was wonderful. Wine selection was very could as well. Property is quite large learn the shortcuts or use the bikes to get around. Would recommend to anyone.

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Helpful?
1Thank Prichards1
AgustinPoot, Quality Manager at Fairmont Mayakoba, responded to this review

Dear Prichards1: We appreciate your valuable comments. We are very pleased to know that you had a wonderful time with us. We are really looking forward to hear from you very soon and have the opportunity to serve you again in your next trip to La Riviera Maya. Warm regards. Agustin Poot Quality Manager

Torquay, United Kingdom
Reviewed 1 week ago

Staying here now this is our second week & having stayed in cancun several times. A 10 hour flight from the UK but worth every minute. Fantastic bed. Accomodated my request to change room- thank you. Great concierge- Mario. Food is fantastic. Drinks - amazing. I love the toiletries supplied- they smell divine. All the staff are helpful and accommodating....

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Helpful?
1Thank debbie007_10
AgustinPoot, Quality Manager at Fairmont Mayakoba, responded to this review

Dear debbie007_10: At Fairmont Mayakoba, we are completely grateful for the time you invested writing this comment. All this great team feels grateful and motivated to read your words. It is very glad to know that everything you experienced during your stay with us could be within reach of what you would have hoped for our services. We thank you...

Downingtown, Pennsylvania
Reviewed 1 week ago

The other good reviews cover most of it - we enjoyed this place and recommend it. I especially wanted to leave a review for the Kids Club staff though, as I do not see many reviews that discuss it. Our kids were not very interested in being dropped at the Kids club on our first day, so we kept them...

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Helpful?
2Thank leatamullen
AgustinPoot, Quality Manager at Fairmont Mayakoba, responded to this review

Dear leatamullen: Thank you for choosing Fairmont Mayakoba for your most recent trip to the Riviera Maya. It is a pleasure to read that you had a wonderful and unforgettable stay with us. We value the time you invested in writing this comment, as we faithfully believe that it is through the perception of our guests that we can improve...

Newtown, Connecticut
Reviewed 1 week ago

The room was spacious overlooking the canal and extremely clean. The room overlooked a canal. Although the rooms were 2 u and 2 down, there is a feeling of privacy. Turn-down service was provided each night The towels in the bathrooms were large and thick with a separate shower and soaking tub The staff were wonderful , they were friendly,...

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Helpful?
1Thank JumpTo
AgustinPoot, Quality Manager at Fairmont Mayakoba, responded to this review

Dear JumpTo: Thank you for share your comments about your experience with us at Fairmont Mayakoba. We are very glad to know that your stay with us was totally pleasant and our staff created unforgettable moments for you and your family. Again thank you very much for your positive comments and for your preference for stayed with us during your...

Quebec City, Canada
Reviewed 2 weeks ago

The resort is superb - built in a mangrove area, the ground was excavated to reveal underground rivers. The place is really lovely: nice paths through the forest, all paths are curved, so you feel immersed in the forest, not seeing many buildings, while in realty the place is surrounded by 2-storey room buildings. Most rooms are in 4-appartment houses,...

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Helpful?
1Thank rudbeckie
AgustinPoot, Quality Manager at Fairmont Mayakoba, responded to this review

Dear rudbeckie: Thank you very much for sharing your feedback on your stay at Fairmont Mayakoba. We regret to know that you had encountered some discomforts during your stay with us. Despite these, we are glad that you enjoyed our facilities and that you appreciate our services. We have well noted of your comments and suggestions and we would be...

Reviewed 2 weeks ago via mobile

From the moment I stepped into the resort I felt nothing but great vibes and happiness the staff throughout the whole resort was very hands on and accommodating. Javier was a great server at the pool always there when we needed food and drinks. Marianna was a very lovely and friendly lady over watching the little kids down the slides...

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Helpful?
1Thank Gavin M
AgustinPoot, Quality Manager at Fairmont Mayakoba, responded to this review

Dear Gavin M: Thank you very much for staying with us at Fairmont Mayakoba. We are very pleased to know that our services and facilities could exceed your expectations, these are very gratifying news for all this great team. Our great commitment is to provide an excellent service to each and every one of our guests. We would like to...

Windlesham, United Kingdom
Reviewed 2 weeks ago

Arriving at the Fairmont in Mayakoba after a very long underwhelming British Airways flight I was greeted by our allocated 'butler'. Check- in was very confusing as there wasn't any, we were told that would take place in our room. Welcome to paradise, paradise it was not. Our room in the beach area was large, clean and pleasantly decorated be...

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Helpful?
2Thank AlisonSturgeon
AgustinPoot, Quality Manager at Fairmont Mayakoba, responded to this review

Dear AlisonSturgeon: Thank you for your feedback about your experience with us at Fairmont Mayakoba. Our commitment is improve our services day by day. In this case we are really worried about your perception and we are sorry that during this time your overall experience with us it was not as you expected, we apologize for this. We would like...

Snoqualmie, Washington
Reviewed 2 weeks ago

Second stay for my husband and I. We enjoyed the boat canal tour watching the egrets, cormorants, turtles and even crocodiles. This property is enrironmentally conciouss, taking great care preserving the natural habitat. We stayed in a lovely casita. All the staff treated us extremely well. Dining at Brisas and El Puerto was excellent. The highlight of our stay was...

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Helpful?
1Thank pidro512
AgustinPoot, Quality Manager at Fairmont Mayakoba, responded to this review

Dear pidro512: Thank you for choosing Fairmont Mayakoba for your most recent trip to the Riviera Maya. It is a pleasure to read that you had a wonderful and unforgettable stay with us. We value the time you invested in writing this comment, as we faithfully believe that it is through the perception of our guests that we can improve...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
  • Hot Tub
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Public Wifi
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The 45 acre Fairmont Mayakoba, Riviera Maya, a AAA 5 Diamond Award property, boasts 401 rooms and suites, including a collection of beach and lagoon casitas, offering guests extraordinary views of the grounds. Guests at Fairmont Mayakoba can take advantage of several recreational activities on property including exploring nature trails on foot or BMW bikes, scenic boat tours on lanchas through crystal clear canals, sunbathing on the soft white-sand beach or at one of the property's several pools, non-motorized watersports (kayaks and catamarans), outdoor tennis and paddle courts, golfing on the renowned El Camaleon golf course (host to the only official PGA TOUR event in Mexico), lessons at the Jim McLean Golf School or being pampered with signature Mayan treatments at the luxurious Willow Stream Spa. Children and teens have a space just for them at the Discovery Club or at the Teens Room by Sony PlayStation(R). Fairmont Mayakoba's commitment to the environment has earned the resort several awards and accolades including a seal of verification by Rainforest Alliance. ... more   less 

Additional Information about Fairmont Mayakoba

Address: Carretera Federal Cancun | Km 298, Solidaridad, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: ₹ 12,572 - ₹ 52,492 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Fairmont Mayakoba 5*
Number of rooms: 401
Reservation Options:
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Also Known As:
Fairmont Mayakoba Hotel Playa Del Carmen
Fairmont Hotel Playa Del Carmen
Fairmont Playa Del Carmen
Mayakoba
Playa Del Carmen Fairmont
Fairmont Mayakoba Riviera Maya/Playa Del Carmen
Hotel Style:
#3 Green Hotel in Playa del Carmen
#4 Spa Hotel in Playa del Carmen
#6 Luxury Hotel in Playa del Carmen
#7 On the Beach Hotel in Playa del Carmen
#22 Romantic Hotel in Playa del Carmen
#22 Family Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Fairmont Mayakoba staff and other travellers.
205 questions
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5 months ago

See all questions (205)

Questions? Get answers from Fairmont Mayakoba staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go with a suite for space and king bed if you are on a romantic trip. Beach was dirty so canal rooms are also fine.”
375ToddS, 25 May 2017 | Read review
“Go for a beach-area room, worth the extra money!”
KerriJK, 24 May 2017 | Read review
“Near the beach is best.”
daneworth, 22 May 2017 | Read review
“I couldn't imagine any room being of dissatisfaction, especially if you like to be upgraded.”
MSO73, 22 May 2017 | Read review
“Cabans rooms are amazing. At the beach with beautiful nature and pools.”
Burncrauder, 17 May 2017 | Read review
5 of 5
Cancelon
US$ 201* /night
View Deal
Booking.comUS$ 425
Expedia.comUS$ 799
Hotwire.comUS$ 425
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*Disclaimer
Prices are for 1 room, 2 adults
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