Fairmont Mayakoba
Carretera Federal Cancún, Km. 298, Playa del Carmen 77710 Mexico
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Avg. ₹52,418 /night, 12/7 - 12/8
₹1,37,809
per night
₹90,548
per night
₹43,287
per night
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4.5
#27 of 287 hotels in Playa del CarmenLocation
Rooms
Value
Cleanliness
Service
Sleep Quality
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Escape to a world of luxury ensconced amid natural beauty at Playa del Carmen’s Fairmont Mayakoba resort. Located in a private gated community, our luxury hotel is nestled within 240 hectares of tropical forest intersected by crystal-clear waterways and fringed by a pristine Caribbean shoreline. Play 18 holes on the prestigious El Camaleón golf course, snorkel beautiful coral reefs, or simply bask poolside in the warm Mexican sun. Our spacious guest rooms and suites are bright and contemporary, overlooking the lush surrounding mangroves and white-sand beach. Expect to be pampered at this 5-star hotel in Playa del Carmen with our full range of guest services, from complimentary valet parking to beach activities, upscale dining, and professional babysitters. When it’s time to unwind, retreat at Fairmont Spa for a relaxing massage, then sip a cocktail in the cool ocean breeze.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Bar / lounge
Beach
Archery
Babysitting
Wifi
Yoga classes
Yoga room
Fitness / spa changing rooms
Fitness classes
Personal trainer
Sauna
Hot bath
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Heated pool
Private pool
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Kid-friendly buffet
Kids' meals
Outdoor dining area
Snack bar
Special diet menus
Swimup bar
Poolside bar
Bicycle rental
Bicycles available
Boating
Diving
Golf course
Snorkelling
Tennis court
Water sport equipment rentals
Windsurfing
Aerobics
Bicycle tours
Entertainment staff
Patio
Tennis court offsite
Waterslide
Board games / puzzles
Children's playground
Children's television networks
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Kids' outdoor play equipment
Highchairs available
Pushchairs
Airport transportation
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Spa
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Hand massage
Head massage
Makeup services
Manicure
Massage
Massage chair
Neck massage
Pedicure
Salon
Solarium
Steam room
Rooftop terrace
24-hour security
Baggage storage
Chapel / shrine
Concierge
Currency exchange
Gift shop
Non-smoking hotel
Shops
Sun deck
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Butler service
Doorperson
First aid kit
Infirmary
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
Room features
Allergy-free room
Bathrobes
Air conditioning
Private beach
Additional bathroom
Desk
Cable / satellite TV
Bath / shower
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Flatscreen TV
On-demand films
iPod docking station
Complimentary toiletries
Hair dryer
Room types
Ocean view
Pool view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Value
Green
Languages Spoken
English, Spanish
Location
Carretera Federal Cancún, Km. 298, Playa del Carmen 77710 Mexico
Name/address in local language
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 61 out of 100
61
Cancun Airport
42.1 km•
See all flights
Aerodromo de Playa Del Carmen
8.9 km•
See all flights
34 Restaurants
within 1 kilometer
1 Attraction
within 1 kilometer
Reviews
4.5
8,029 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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Nestled in a serene location that harmoniously blends with nature, Fairmont Mayakoba earns accolades for its enchanting atmosphere and immaculate cleanliness. Guests have called out the array of amenities, from the family-friendly pools to the luxury spa, as highlights of their stay.
While many find the rooms spacious and well-maintained, some travelers mention service inconsistencies and noise issues. The hotel's value is occasionally questioned due to high food prices and additional fees, despite the quality of the facilities and the commendable service provided by attentive staff.
Location
Picturesque
Atmosphere
Enchanting
Rooms
Spacious
Value
Expensive
Cleanliness
Meticulous
Service
Attentive
Amenities
Abundant
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8,029Reviews572Q+A100Room tips
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Detailed Reviews
My wife and I visited this property this past week for a long weekend with friends. We booked the beach area casita specifically for location on the property and the included butler service that we had heard so much about. Location is great, you’re far from the lobby area, but steps away from the pool, Brisas beachfront restaurant and bar and of course the beach. The room was a well appointed and spacious King. Huge garden style tub with a glass vestibule around it that jutted into the surrounding jungle so it made it feel like you’re bathing in the jungle. Worth noting there is a privacy wall so no worries about prying eyes. The walk in shower was also huge and had 3 shower heads you can use, including a rain shower head. Now the best for last. The location and room wouldn’t have been any where near as enjoyable without our dear (new) friend and butler Daniel Gonzalez. Our every need was anticipated and met with a smile and prompt results. Anytime we asked Daniel for anything it was always to our room within 10 minutes or less. And 90% of the time it was Daniel himself delivering what we needed. This guy is literally everywhere, all the time. You would swear he would have to be sprinting all over this vast property to be so ever present, yet I never saw him perspiring. I’m convinced he has a twin brother. It’s the only way he could deliver such results. Daniel met us at arrival and saw us off at departure. He arranged our transportation, he made our dinner reservations, he saved chairs for us on the beach and pool. He made sure we had plenty of bottled water, he arranged for our boat tour of the property, he brought us more hangers for our closet. He made my golf tee time and caddy request. He booked my wife’s spa treatments. Daniel does it all and does it with a smile and just super genuine pride in his job. Daniel is super knowledgeable about the property, the wildlife the vegetation, the local area, all of it. Do yourself a favor and book a room with butler service and request Daniel. He tended to our whole group and yet he always made you feel like you were his only guests. Daniel is the cherry on top and the whole sundae too. We will be back and Daniel will be our guy.
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Date of stay: February 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Karina Gutierrez, Propietario at Fairmont Mayakoba
Responded 27 Feb 2020
Dear SoCal_to_ATL , Thank you for such a great review! we agree that the Beach area casita it is a great location! And of course Daniel is fantastic, we really appreciate your recognition to Daniel who always was with a smile and anticipated. He is a great and fantastic colleague. We believe that these little details is what truly make the difference. Thank you so much for choosing Fairmont Mayakoba, It is great to hear that you are coming back soon! We look forward to welcoming you again! Best wishes, Karina Gutierrez
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I recently returned from 6 days in the Mayakoba with my family and it was an absolutely wonderful trip.
The grounds throughout are beautiful and kept in pristine condition. The crew was always clipping the bushes and planting to keep it looking in tip top shape.
Every employee that we encountered was extremely helpful and went above and beyond to make you feel welcome and to make sure that you didn't need anything additional.
We split most of our time between the Adult pool and the beach. There was never an issue getting a chaise lounge whether in the sun or shade as we have people in our party with different wants. The beach was a bit windy at times just to be aware.
All of the food was very tasty and the restaurants have an amazing menu assortment so you don't feel like you keep ordering the same items. My mother and brother one night were craving a hamburger and even though it wasn't on the menu, they were able to accommodate this request. It is worth it to do the breakfast buffet with the endless assortment of options.
We booked the Casita suites on the lagoon and they were so big. Each room had a living room, patio, bedroom with king size bed and walk in closet and 2 bathrooms. It is worth it to get a larger room (even though I am not sure what a standard room looks like). I loved the all glass shower that made it feel like you were outdoors.
This was a great family vacation that we didn't want to leave and a hotel where we can see ourselves being repeat customers.
The grounds throughout are beautiful and kept in pristine condition. The crew was always clipping the bushes and planting to keep it looking in tip top shape.
Every employee that we encountered was extremely helpful and went above and beyond to make you feel welcome and to make sure that you didn't need anything additional.
We split most of our time between the Adult pool and the beach. There was never an issue getting a chaise lounge whether in the sun or shade as we have people in our party with different wants. The beach was a bit windy at times just to be aware.
All of the food was very tasty and the restaurants have an amazing menu assortment so you don't feel like you keep ordering the same items. My mother and brother one night were craving a hamburger and even though it wasn't on the menu, they were able to accommodate this request. It is worth it to do the breakfast buffet with the endless assortment of options.
We booked the Casita suites on the lagoon and they were so big. Each room had a living room, patio, bedroom with king size bed and walk in closet and 2 bathrooms. It is worth it to get a larger room (even though I am not sure what a standard room looks like). I loved the all glass shower that made it feel like you were outdoors.
This was a great family vacation that we didn't want to leave and a hotel where we can see ourselves being repeat customers.
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Date of stay: January 2020
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from karinagutierrezmyk, Quality Manager at Fairmont Mayakoba
Responded 22 Jan 2020
Dear jperkins425, Thank your for your time to write this review about your stay at Fairmont Mayakoba. It is a pleasure to hear that you had a great family vacation. We are grateful that you enjoyed your stay trying our amazing menu assortment. We appreciate your recognition to our staff who went above and beyond your expectations. Please come back soon and continue living the Fairmont Mayakoba experience. Best regards, Karina Gutierrez
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
My husband and I traveled to Fairmont Mayakoba at the end of September for a long weekend. We could not have been more impressed with the safety precautions taken at the resort and the upbeat attitude of all the staff. I never saw anyone working at the hotel without a mask on (properly above nose and over mouth) and felt very safe the entire trip. I will note almost all of the hotel is indoor outdoor which was is great. All staff are masked and some also have gloves/glasses. We moved rooms during our stay to be closer to the beach (the large pool and that restaurant were closed when we went) and both rooms were very clean and had wipes, hand sanitizer and gloves in the room. We worked a bit from there and appreciated that the delux casitas have a little desk and office chair which we used. The room size and layout is nice but a little dated/tired.
Besides the precautions they are taking we had a great trip. The Mayokoba development is beautiful and we went on long walks through the property and on the beach daily. The food was amazing, we planned to check out other properties for meals but ate at the Fairmont for everything! Cannot recommend the Korean BBQ dinner enough. We had a lovely meal on the patio at the Italian restaurant and loved the beach restaurant and beach menu for lunch. As a lover of hotel breakfast buffets I was nervous how they would accommodate the same feel at breakfast but it was great - order from the menu and get additional sides/smoothies and bread (we had breakfast included in our stay). For those who are planning on enjoying drinks I would look into the all inclusive package which is a great deal. We did the math and came out just under what we would have spent all inclusive but I am not a big drinker (if I was it would have been worth it!).
The only minor nit was our check in/check out process. From the service we received throughout our stay the check in/check out seemed off. It was a bit disorganized and required a good bit of waiting which was frustrating masked around a big group of people who have just been traveling. I know they will try to make that better in the future.
We are already looking into another weekend in early 2021.
Besides the precautions they are taking we had a great trip. The Mayokoba development is beautiful and we went on long walks through the property and on the beach daily. The food was amazing, we planned to check out other properties for meals but ate at the Fairmont for everything! Cannot recommend the Korean BBQ dinner enough. We had a lovely meal on the patio at the Italian restaurant and loved the beach restaurant and beach menu for lunch. As a lover of hotel breakfast buffets I was nervous how they would accommodate the same feel at breakfast but it was great - order from the menu and get additional sides/smoothies and bread (we had breakfast included in our stay). For those who are planning on enjoying drinks I would look into the all inclusive package which is a great deal. We did the math and came out just under what we would have spent all inclusive but I am not a big drinker (if I was it would have been worth it!).
The only minor nit was our check in/check out process. From the service we received throughout our stay the check in/check out seemed off. It was a bit disorganized and required a good bit of waiting which was frustrating masked around a big group of people who have just been traveling. I know they will try to make that better in the future.
We are already looking into another weekend in early 2021.
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Date of stay: September 2020
Value
Cleanliness
Service
Room Tip: Delux casistas by the beach make for less walking to get to the beach and restaurants.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Karina Gutierrez, Owner at Fairmont Mayakoba
Responded 5 Nov 2020
Dear Allison F, Thank you for such kind words and for taking the time to share your experience in Trip Advisor. Thank you for choosing Fairmont Mayakoba to spend your vacations. It is very nice to hear that you felt safe during your stay. We have worked very hard in the implementation of sanitary measures which have been certified by international companies such as Bureau Veritas, Cristal, Ecosure, All Safe by Accor to mention a few. Our priority is that our guests feel completely safe while enjoying their time. We greatly appreciate your comment regarding our service wait times, rest assured that we will take the necessary actions to provide excellent service. Please come back and continue living the Fairmont Mayakoba experience!!! Best regards, Karina Gutiérrez.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This was our third trip back to the Fairmont Myakoba, and was as wonderful as ever. This is our annual splurge, and we always go for either beach area or beachfront casitas. The properties are beautiful, and the included butler service is more than well worth it. Our butler, Julia Shwarz, goes out of her way to make sure our stays are special, with reservations, room preps, special surprises (celebration recognitions), ideas for activities. We love biking on the nature trail, the boat tour, and the food. Brisas for breakfast, afternoon bar hangout, and dinner, all great. El Puerto wonderful asian latin fusion dinner. Fairmont has the nicest stretch of beach on the Myakoba property (there are three other resorts) and groom it daily. Highly recommend the all inclusive package, almost everything on all menus, including all top shelf alcohol included. Those few that are not have minimal increment cost. We'll definitely be back again,
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Date of stay: March 2020
Rooms
Service
Sleep Quality
Room Tip: If you can afford, go for beach area or beachfront casitas and the all inclusive package. You...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Karina Gutierrez, Owner at Fairmont Mayakoba
Responded 28 Mar 2020
Dear tecrunner, Thank you so much for your third visit to Fairmont Mayakoba, it is great to hear it was wonderful as ever!! Thank you for recognizing Julia, she is a gem for Fairmont Mayakoba, she will be delighted to read your kind review. It is great to know that you had the opportunity to bike on the nature trail, to do the boat tour, to try our delicious food. We agree that our beach is the nicest in the area, we keep our areas perfectly cared for our guests. Thank you for your loyalty and we hope to see you soon at Fairmont Mayakoba. Best regards, Karina Gutierrez
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I stayed at the Fairmont Mayakoba with my wife and two kids for nine days over Christmas. We had a fantastic time at this hotel, the most outstanding feature being the service, they truly know how to make you feel right at home. The hotel itself is beautiful, surrounded by lush gardens, water canals and mangrove trees. The beach is well kept, white sand, cristal waters, not too crowded (we visited during high season). Moving around the property is fairly easy with nice walkways and an efficient system of golf buggies.
Details are:
The number one feature is the service, from Edgar at the breakfast and banquets always ready to help and accommodate your needs, with great sense of humor and genuine interest in making your experience as pleasant as possible. He was always making sure we were aware of the events happening at the hotel (Christmas dinner, beach BBQ at night, Brazilian BBQ, etc) and making sure that had a good table and had what we needed during those events. Rodolfo at the beach always ready to place you in the best spot possible despite a very busy time of the year, making sure you are comfortable and keeping you in mind if new spots become available, bringing extra towels and day beds if needed every time. The rest of the staff at the beach (Edy, Nicolás for example) were extremely helpful and always pleasant and ready to help. Arturo the chef at the Korean grill at the beach for great food, service and atmosphere, for us the best restaurant at the hotel.
Things to improve:
The reservation system for the restaurants and the events did not work well, a few times we had made reservations with the concierge and they would not show up in the list held by the hostess at the event or restaurant. At a time we were told by the concierge that there were no tables available at a restaurant only to find later there was ample availability by speaking directly to the restaurant.
The service at the reception and concierge was a bit impersonal and removed in sharp contrast with the service in other areas.
Some of the amenities in the rooms did not work well (closet doors that did not close properly, thermostat in the air conditioning that did not work well in one of the rooms, mosquito nets in the balcony had some holes which did not allow us to open the windows...). Choose rooms in the upstairs floor of the casitas for better view and privacy, we were given a downstairs rooms despite insisting at arrival that we wanted to be upstairs ( again front desk and concierge service not as sharp as service in the rest of the hotel).
Details are:
The number one feature is the service, from Edgar at the breakfast and banquets always ready to help and accommodate your needs, with great sense of humor and genuine interest in making your experience as pleasant as possible. He was always making sure we were aware of the events happening at the hotel (Christmas dinner, beach BBQ at night, Brazilian BBQ, etc) and making sure that had a good table and had what we needed during those events. Rodolfo at the beach always ready to place you in the best spot possible despite a very busy time of the year, making sure you are comfortable and keeping you in mind if new spots become available, bringing extra towels and day beds if needed every time. The rest of the staff at the beach (Edy, Nicolás for example) were extremely helpful and always pleasant and ready to help. Arturo the chef at the Korean grill at the beach for great food, service and atmosphere, for us the best restaurant at the hotel.
Things to improve:
The reservation system for the restaurants and the events did not work well, a few times we had made reservations with the concierge and they would not show up in the list held by the hostess at the event or restaurant. At a time we were told by the concierge that there were no tables available at a restaurant only to find later there was ample availability by speaking directly to the restaurant.
The service at the reception and concierge was a bit impersonal and removed in sharp contrast with the service in other areas.
Some of the amenities in the rooms did not work well (closet doors that did not close properly, thermostat in the air conditioning that did not work well in one of the rooms, mosquito nets in the balcony had some holes which did not allow us to open the windows...). Choose rooms in the upstairs floor of the casitas for better view and privacy, we were given a downstairs rooms despite insisting at arrival that we wanted to be upstairs ( again front desk and concierge service not as sharp as service in the rest of the hotel).
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Date of stay: December 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from karinagutierrezmyk, Quality Manager at Fairmont Mayakoba
Responded 6 Jan 2020
Dear Sancholon, Thank you for taking the time to tell us about your experience at the Fairmont Mayakoba. It is really nice to know you had a fantastic time making you feel at home and that you had the opportunity to enjoy the different events and the beauty of the resort. We will be looking forward to warmly welcoming you again to Fairmont Mayakoba in the near future. Yours sincerely, Karina Gutierrez / Quality Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed for 2 days, during their re-opening week. As soon as we landed from Miami, our temp was checked twice at the airport. Then at the hotel access gate, and lastly in the lobby. They had a handwashing station there and our luggage was taken to be sanitized. We were given a bag with sanitizing wipes, gel sanitizer, and disposable face masks.
Every employee was wearing a face mask AT ALL TIMES and guests were encouraged to do too. Check-in was impeccable, they disinfected a pen for us to sign the papers, which was the only direct contact we had. We were kindly helped by PENELOPE choosing a room to be upgraded to. Ty so much, a pleasure to meet you! Also, Gabriela who helped us make the reservation only. You two were amazing! There were sanitizer stations EVERYWHERE in the hotel; at the restaurants, the receptionists would kindly offer gel sanitizer as well when welcoming you. They also cleaned the golf carts after each use. They didn’t have all restaurants open yet, but it was more than enough and the menu was very good. To avoid the physical contact they offered the menus through QR codes. This method was also used for the resort map and the required government form to be filled out before departure. Inside the room, the remote control, coffee cups, glasses, etc were all inside closed bags. Also a special thanks to our amazing butler Gerardo! Everyone at the hotel is so kind, well educated, and trained that make you stay a dream Can't wait to come back with our kids too!
Every employee was wearing a face mask AT ALL TIMES and guests were encouraged to do too. Check-in was impeccable, they disinfected a pen for us to sign the papers, which was the only direct contact we had. We were kindly helped by PENELOPE choosing a room to be upgraded to. Ty so much, a pleasure to meet you! Also, Gabriela who helped us make the reservation only. You two were amazing! There were sanitizer stations EVERYWHERE in the hotel; at the restaurants, the receptionists would kindly offer gel sanitizer as well when welcoming you. They also cleaned the golf carts after each use. They didn’t have all restaurants open yet, but it was more than enough and the menu was very good. To avoid the physical contact they offered the menus through QR codes. This method was also used for the resort map and the required government form to be filled out before departure. Inside the room, the remote control, coffee cups, glasses, etc were all inside closed bags. Also a special thanks to our amazing butler Gerardo! Everyone at the hotel is so kind, well educated, and trained that make you stay a dream Can't wait to come back with our kids too!
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Date of stay: June 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Karina Gutierrez, Owner at Fairmont Mayakoba
Responded 6 Jul 2020
Dear SilvinaC871, WOW, we cannot thank you for this perfect review! we are so pleased that your chose Fairmont Mayakoba for your vacations. It is so glad to know that you could experience our ALL SAFE protocols and procedures to ensure our valued guests will always be looked after with the highest degree of care and comfort. Thank you for recognizing Penelope, Gabriela and Gerardo who were so helpful and kind during your stay! We believe it is their commitment to service that truly makes the difference. We look forward to welcoming you back! Best regards, Karina Gutiérrez
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Everyone went out of their way to provide caring and friendly service from the front desk to the golf cart drivers, bell staff, cleaning people and all service staff at the restaurants, beach and pools. Every person had a positive attitude and wanted to make sure we were happy where we were with what we were getting. The rooms, grounds, chairs, towels and pools were all extremely well cared for and clean. I chose breakfast included rooms and the food was fresh with abundant selections, made to order and delicious. The hotel was fully booked but there was never a problem to get beach or pool chairs. The hotel's lush, tropical terrain is maintained so beautifully. The gulf water is clean, with a soft sandy bottom and gorgeous, the beach is relatively private and out of the fray of Playa del Carmen proper, and the pool is designed with many semi private areas to relax at. Water shuttles, golf carts and bikes are all easily accessible making getting around quick and easy even if your room isn't on the beach.
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Date of stay: February 2020
Rooms
Location
Service
Room Tip: Rooms on the beach are very special.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Karina Gutierrez, Owner at Fairmont Mayakoba
Responded 24 Mar 2020
Dear OysterLove, Thank you so much for taking the time to write us this nice review on Trip Advisor regarding your recent visit to Fairmont Mayakoba, we are so happy to know that all of our staff went out of their way to provide caring and friendly service, we agree that these details are what really make the difference with our guests. We appreciate your recognition to our employees, they will be so happy to read your nice words. It is wonderful that you had the opportunity to enjoy all our services such as the beach, the pool and the rooms, we always do our best to have all these areas in the best conditions for you to enjoy. Thank you so much for your visit and please come back soon and continue living the Fairmont Mayakoba experience. Best regards, Karina Gutierrez
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Overall we had a great experience and a very much needed break during COVID. The staff were amazing, including Daniel who checked up on us every day and responding immediately whenever we needed help.
I wish we knew that only 2 restaurants were open on the resort and that the rest of Myakoba was closed off to people staying at Fairmont. Granted this made sense given COVID but it would've been nice to know, which I didn't find after scanning their websites and social media pre-arrival. This limited the food options, but we were more than happy to drive out to Puerto Morelos for more options.
We paid a much lower rate than the normal price for a Beach area casita, given COVID, so the state of the room wasn't something I felt like I should complain about. However, even at $300 USD a night, the room had a very moldy smell, the patio doors were really dirty on the outside and there were chunks of wall missing at one of the bedside outlets. We've stayed at various five star resorts located in similar jungle/beach areas and never encountered something like this, especially the moldy smell. Regardless, we were very happy to just get away and we didn't want to waste time complaining. This would've really bothered me if we paid anywhere close to the normal rate for this room.
Overall, the staff made us feel very comfortable with the precautions they took with mask wearing and felt like the property pulled out all the stops to make it feel relatively safe despite the raging pandemic. Great stay, just hope the property fixes a few things in the rooms to feel like an actual 5 star hotel room.
I wish we knew that only 2 restaurants were open on the resort and that the rest of Myakoba was closed off to people staying at Fairmont. Granted this made sense given COVID but it would've been nice to know, which I didn't find after scanning their websites and social media pre-arrival. This limited the food options, but we were more than happy to drive out to Puerto Morelos for more options.
We paid a much lower rate than the normal price for a Beach area casita, given COVID, so the state of the room wasn't something I felt like I should complain about. However, even at $300 USD a night, the room had a very moldy smell, the patio doors were really dirty on the outside and there were chunks of wall missing at one of the bedside outlets. We've stayed at various five star resorts located in similar jungle/beach areas and never encountered something like this, especially the moldy smell. Regardless, we were very happy to just get away and we didn't want to waste time complaining. This would've really bothered me if we paid anywhere close to the normal rate for this room.
Overall, the staff made us feel very comfortable with the precautions they took with mask wearing and felt like the property pulled out all the stops to make it feel relatively safe despite the raging pandemic. Great stay, just hope the property fixes a few things in the rooms to feel like an actual 5 star hotel room.
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Date of stay: July 2020
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Karina Gutierrez, Owner at Fairmont Mayakoba
Responded 4 Aug 2020
DearJia F, Thank you so much for taking the time to write us this review in Trip Advisor regarding your last trip to Fairmont Mayakoba. We are so glad to read that you had a great experience and that you received a great service from our unique and friendly staff. Thank you so much for your feedback regarding a few things in the room, take for sure we are working on these opportunities, your feedback is very important to us. We also appreciate your nice words for our employees who were amazing and made you feel very comfortable and safe as Daniel. Please come back soon and continue living our Fairmont Mayakoba experience. Best regards, Karina Gutierrez
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had an amazing time and can not wait to come back! From the moment we arrived every single person that we encountered was welcoming, eager to help and so friendly and nice. From the guys putting towels down at the pools and beaches to the servers and bartenders at all of the establishments, all provided great, friendly service.
The resort is the prettiest place we have stayed and we loved that they kept a lot of the native plants, especially the mangroves! It was so beautiful and relaxing to drive/bike through them on the way to the beach, it really made you feel like you had escaped the rest of the world and were in your own little paradise.
We thoroughly enjoyed all of the food and drink options, all of the restaurants were good and had a nice variety of options. The bars were stocked with premium brands and each one had a specialty cocktail menu with delicious and interesting drinks, (not just margaritas/pina coladas/daiquiris, although you could certainly order those as well!). Irvin made the best “Watermelon Ride” at the pool bar. Luis and Baruc made our dining experience at La Lugano and Brisas great. Shrimp tacos were are favorite. Jose at breakfast was very helpful... the list of our favorite staff goes on and on.
There are bikes around the property that you can use to get around as well as a few large golf carts that are constantly driving around the property, we never waited more than a few minutes for one to arrive. The beach is a nice bike ride away, we enjoyed that aspect of the property, but you are not “on the beach” like other resorts.There’s a boat tour every hour that goes through the canals of the Mayakoba property that we loved and highly recommend, it’s a lovely property and you get to see even more of the natural beauty of the place, as well as some of the native wildlife (birds, crocodiles, fish, etc.). Our guide was wonderful, so informative and chatted with us about our stay/where we were from/etc.
The resort is the prettiest place we have stayed and we loved that they kept a lot of the native plants, especially the mangroves! It was so beautiful and relaxing to drive/bike through them on the way to the beach, it really made you feel like you had escaped the rest of the world and were in your own little paradise.
We thoroughly enjoyed all of the food and drink options, all of the restaurants were good and had a nice variety of options. The bars were stocked with premium brands and each one had a specialty cocktail menu with delicious and interesting drinks, (not just margaritas/pina coladas/daiquiris, although you could certainly order those as well!). Irvin made the best “Watermelon Ride” at the pool bar. Luis and Baruc made our dining experience at La Lugano and Brisas great. Shrimp tacos were are favorite. Jose at breakfast was very helpful... the list of our favorite staff goes on and on.
There are bikes around the property that you can use to get around as well as a few large golf carts that are constantly driving around the property, we never waited more than a few minutes for one to arrive. The beach is a nice bike ride away, we enjoyed that aspect of the property, but you are not “on the beach” like other resorts.There’s a boat tour every hour that goes through the canals of the Mayakoba property that we loved and highly recommend, it’s a lovely property and you get to see even more of the natural beauty of the place, as well as some of the native wildlife (birds, crocodiles, fish, etc.). Our guide was wonderful, so informative and chatted with us about our stay/where we were from/etc.
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Date of stay: March 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Karina Gutierrez, Owner at Fairmont Mayakoba
Responded 27 Mar 2020
Dear Kevin M, We are so happy to hear that you had an amazing time at Fairmont Mayakoba, thank you for taking the time to write this review in Trip Advisor and for your recognition to our staff who was so friendly and nice making you feel very special during your stay. We agree that our resort is the pretties place and your own little paradise! we do our best to keep all our areas, services and products in the best conditions for our guests. It is great to know that you had the opportunity to enjoy all of our services such as food, cocktails, bikes, mangrove & beach and that you really liked them. Please come back soon and let us know if you would like to enjoy something special during your stay. Best regards, Karina Gutierrez
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I've stayed at many resorts and this one tops the list. There's usually a few (or many) little to big things that detracts from the overall experience, but I can honestly say that the Fairmont Mayakoba thought through every single thing to deliver the best resort experience. For example, all their carts and boats run on electricity which is more environmentally friendly, but also very quiet with no gas / fuel smell.
One thing I really appreciated was that EVERY request was followed through very quickly - in a manner of minutes. Nothing slipped through the cracks. They also add little touches everywhere. I got a facial and when I was in the sauna, an attendant hand delivered a natural exfoliate for me to use.
David was our butler and really so helpful and professional and kind. He was really more of a concierge or that's how we used this service, asking logistical questions and for help setting up various meals or events. He would check in every day with us and really responded to any request in less than 5 minutes (usually right away). Our number one objective of this trip was to have a restful, fun time with our family and with David's help, we really got to do this.
The hotel is beautiful and wonderfully highlights the natural environment. We've stayed in the other areas nearby and having all the greenery and canals really made everything so restful and peaceful. It wasn't just beach all the time. It is a large area, but there's constantly carts going around that you can quickly hop on and off. We had a stroller, 3 y o and 8 month old with us and got into the routine of doing this in a couple of minutes. Very easy. You can also choose to walk the grounds or ride the bikes lying around. It's also very family friendly. We got a high chair, diaper pail, bottle sanitizer, baby tub, etc in our room to use for our stay. I also liked how all the bathrooms at the hotel had a changing table, diaper pail, and stool for the sink. But at the same time, it never felt overrun with kids. There's an adults-only pool and a kiddie pool with slide and, in general, so many areas to hang out, that it never felt crowded or loud. There are quite a number of free activities you can take advantage of too, e.g., boat rides, catamaran, etc.
Best spa experience for myself getting a facial and for my husband getting a massage. If you sign up for the loyalty program you get a discount.
Beautiful beaches and great restaurants. Every single person working at the hotel always greeted you with a smile. The service was also top notch.
We will definitely be returning to this resort!
One thing I really appreciated was that EVERY request was followed through very quickly - in a manner of minutes. Nothing slipped through the cracks. They also add little touches everywhere. I got a facial and when I was in the sauna, an attendant hand delivered a natural exfoliate for me to use.
David was our butler and really so helpful and professional and kind. He was really more of a concierge or that's how we used this service, asking logistical questions and for help setting up various meals or events. He would check in every day with us and really responded to any request in less than 5 minutes (usually right away). Our number one objective of this trip was to have a restful, fun time with our family and with David's help, we really got to do this.
The hotel is beautiful and wonderfully highlights the natural environment. We've stayed in the other areas nearby and having all the greenery and canals really made everything so restful and peaceful. It wasn't just beach all the time. It is a large area, but there's constantly carts going around that you can quickly hop on and off. We had a stroller, 3 y o and 8 month old with us and got into the routine of doing this in a couple of minutes. Very easy. You can also choose to walk the grounds or ride the bikes lying around. It's also very family friendly. We got a high chair, diaper pail, bottle sanitizer, baby tub, etc in our room to use for our stay. I also liked how all the bathrooms at the hotel had a changing table, diaper pail, and stool for the sink. But at the same time, it never felt overrun with kids. There's an adults-only pool and a kiddie pool with slide and, in general, so many areas to hang out, that it never felt crowded or loud. There are quite a number of free activities you can take advantage of too, e.g., boat rides, catamaran, etc.
Best spa experience for myself getting a facial and for my husband getting a massage. If you sign up for the loyalty program you get a discount.
Beautiful beaches and great restaurants. Every single person working at the hotel always greeted you with a smile. The service was also top notch.
We will definitely be returning to this resort!
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Date of stay: February 2020
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from karinagutierrezmyk, Quaity Manager at Fairmont Mayakoba
Responded 18 Feb 2020
Dear h1jung, Thank you for sharing your comments about your stay at Fairmont Mayakoba. It is wonderful to read that you experienced a "top notch" service, and that you enjoyed our babies facilities. We appreciate your recognition to our staff, we´ll share this review with your butler David, he will be delighted to read it. Please come back soon and continue living the Fairmont Mayakoba experience. Best wishes, Karina Gutierrez
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hi Beth! Were you able to get answers regarding Tauro? We actually did not have the pleasure of dining there last July when we visited. I believe they are open just a few days a week, perhaps Thur-Sat. To be sure though, I would email the wonderful team at Fairmont Concierge for clarification.
On our trip we dined at Gaia, which is the fine dining seafood restaurant. It was a wonderful experience. If you are traveling with young kids I wouldn't recommend this spot. We put our kids in the kid's club, which they loved, and enjoyed an early dinner at Gaia. Our favorite spot was the breakfast buffet every day at La Laguna. We also dined at Fuego, outside beach dining, but beware, dine after the sun goes down, otherwise the flies are insane!
yes different every day
All casual
Sorry for the delay to answer
I did not see any type of store; I couldn't even find post cards. There was one clothing type store close to the beach but that was it. I went to the little town but didn't see diapers there either. The cheapest post card they had was $10. if you can believe that! It was not an ordinary plain cardboard card but that was what I would have preferred. Needless to say, I did not buy or send any postcards.
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"Pool gets crowded. Book dinner reservations in advance. Certain room types come with personal butler service."Read full review
"Must try restaurant - GAIA - TAURO - BRISAS Recommending the all inclusive package because everything was so good!"Read full review
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PRICE RANGE
₹30,183 - ₹1,03,483 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
fairmont mayakoba hotel playa del carmen, fairmont hotel playa del carmen, fairmont playa del carmen, mayakoba, playa del carmen fairmont
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
401
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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Claim Your ListingFAIRMONT MAYAKOBA (Riviera Maya/Playa del Carmen) - Hotel Reviews, Photos, Rate Comparison - Tripadvisor
Frequently Asked Questions about Fairmont Mayakoba
Which popular attractions are close to Fairmont Mayakoba?
Nearby attractions include Cenote "el Burrodromo" Mayakoba (0.8 km).
What are some of the property amenities at Fairmont Mayakoba?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
Which room amenities are available at Fairmont Mayakoba?
Top room amenities include air conditioning, a flat screen TV, and an additional bathroom.
What food & drink options are available at Fairmont Mayakoba?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
What are some restaurants close to Fairmont Mayakoba?
Conveniently located restaurants include Sotavento, Casa Amate, and Tinta Del Pulpo.
Are there opportunities to exercise at Fairmont Mayakoba?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Fairmont Mayakoba have airport transportation?
Yes, Fairmont Mayakoba offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Fairmont Mayakoba?
Yes, dry cleaning and laundry service are offered to guests.
Does Fairmont Mayakoba offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Fairmont Mayakoba?
The staff speaks multiple languages, including English and Spanish.