El Dorado Royale

El Dorado Royale

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About

4.5
#20 of 37 all-inclusives in Playa del Carmen
4.5 of 5 bubbles
Location
4.7 of 5 bubbles
Cleanliness
4.6 of 5 bubbles
Service
4.3 of 5 bubbles
Value
El Dorado Royale es el único resort frente al mar de primer nivel, solo para adultos y ganador del premio Diamante AAA de México. Como uno de los 100 mejores hoteles de Condé Nast Traveler en el mundo, El Dorado Royale es el lugar donde los viajeros más exigentes vienen a experimentar un escape Gourmet Inclusive®. Ya sea que planees pasar horas en la arena, descubrir la vibrante cultura local o sumergirte en un mundo de lujosas experiencias de resort, este es el lugar ideal. Explora nuestra gama de alojamientos, opciones de alimentos y bebidas, experiencias únicas y comodidades exclusivas, y comienza a imaginarte en el paraíso.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Diving
Free shuttle or taxi services
Wifi
Paid wifi
Hot bath
Lazy river
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Private pool
Fitness / spa changing rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Special diet menus
Swimup bar
Poolside bar
Tennis court
Aerobics
Bicycle tours
Entertainment staff
Evening entertainment
Fishing
Karaoke
Table tennis
Nightclub / DJ
Airport transportation
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Adults only
24-hour security
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Butler service
Doorperson
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Room features
Air conditioning
Private beach
Housekeeping
Interconnected rooms available
Minibar
Refrigerator
Flatscreen TV
Walk-in shower
Private balcony
Room service
Safe
Seating area
VIP room facilities
Laptop safe
Wake-up service / alarm clock
Bath / shower
Room types
Ocean view
Pool view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
5.0 of 5 stars
HOTEL STYLE
Bay View
Green
Languages Spoken
English, Spanish
Hotel links
Special Offer:Package deal
17,560Reviews2,932Q+A100Room tips
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Detailed Reviews
Samara S wrote a review Nov 2023
Boynton Beach, Florida
+1
Hotel's Favourite
5.0 of 5 bubbles
We celebrated our wedding in late October 2023 at Generations and at El Dorado Royale. The entire team and staff with Lomas Weddings was great!

I would definitely recommend doing an onsite visit prior to the wedding events. We made a trip about 3-4 months before our wedding, and it was really helpful. We were able to do a tasting, request mock up floral arrangements, and visit the venues prior the events and do walk throughs and edit items thereafter (prior to our wedding). This was all for an additional cost, but well worth it!

Our wedding planner Lisbeth Landa assisted us in coordinating and planning every last detail. She was patient and very helpful. She spent countless hours during the course of our year planning to make our event special (including being available by email, phone, video chat, and in person).

Our onsite coordinator Alexander (Alex) Soria was amazing! We got the opportunity to meet him when we went to do our onsite visit a few months prior to our wedding. He was very helpful in assisting us with editing and selecting florals and decor based on our taste. We cannot praise his hard work and warm heart enough! He took over upon arrival at the resort and helped us manifest all our planning into a wedding celebration beyond our dreams! It was exactly what we had envisioned, wanted, and more! He went above and beyond to help us add little details that made our events extra special. His attention to detail was impeccable! I myself am very detail oriented and am so grateful that he shared that trait with me. If you get the chance to request working with him, I would!!

He worked with our outside vendors (photographer photostudioAB, and Imperial Band) and facilitated communication with them all. He went above and beyond to work on the wedding ceremony and reception timelines directly with our band so we wouldn't have to. He also manifested a magical welcome dinner (our Mexican fiesta) and arranged everything!

I'm sure there was a ton of work done behind the scenes. He did an excellent job of managing and handling it all without us knowing any of it! He also went above and beyond to be attentive and responsive while we were there. He even went so far as to hand us our phones at the end of our wedding reception, when we had no idea we were even missing them. He also took my family heirloom that I accidentally left at our reception and made sure it got back to us safely along with missing items left by our guests.

The food at our events was also delicious! Guests were all so complimentary and we too enjoyed everything we ate at our private events! Our wedding cake was also delicious! The bakery staff was also accommodating by taking a cake topper and cake decor we had brought ourselves and made our cake prettier than we had imagined.

Jose Manuel Claudio Villanueva, the Spa Manager was also terrific! He went above and beyond to ensure that I was happy with my hair and makeup for each event. He even took the extra step to assist in changing some unrelated spa plans that he didn't need to do. I really appreciated him and his staff for being so patient, kind, gentle, flexible, and eager to please. I also greatly appreciated him accommodating our guests who wanted last minute appointments for spa services and was able to arrange them exactly as guests wanted them.

We are extremely grateful! This wedding celebration was what it was because of Alex, Jose, Lisbeth and their amazing teams. We cannot thank them all enough!

The only word of wisdom I'd suggest to those planning their weddings here moving forward is to deliver your own welcome bags or have them all picked up at the same time/place. We paid to have welcome bags delivered and handed them over Thursday morning. Guests didn't receive them until they turned down Friday night. Two bags were delivered to the wrong parties and one went completely missing. We know this is of no fault of our wedding team, but perhaps some process improvement with inter-department coordination needs to be had.
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Date of stay: October 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from El Dorado Royale, Director General at El Dorado Royale
Responded 1 Feb 2024
We are truly delighted to receive your heartfelt feedback and to know that your wedding celebrations at Generations and El Dorado Royale were a resounding success. Your detailed account of the planning process and the special moments during the events warms our hearts. It is fantastic to hear that the entire team, including Lisbeth Landa, your wedding planner, and Alexander (Alex) Soria, your onsite coordinator, contributed to making your wedding beyond your dreams. We are glad they were attentive to your needs, ensuring that every detail was meticulously handled. Your kind words about Alex's dedication and attention to detail are sincerely appreciated. We also appreciate your recognition of Jose Manuel Claudio Villanueva, the Spa Manager, for his efforts in ensuring your satisfaction with hair and makeup. It's wonderful to know that the food at your events was delicious, and your cake exceeded expectations. Your feedback about the welcome bags is duly noted, and we apologize for any inconvenience caused. We will certainly review our processes to enhance coordination and delivery. Once again, congratulations on your wedding, and thank you for choosing our resorts for such a special occasion. We look forward to the opportunity of welcoming you back in the future. Kind Regards General Management
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Aleks P wrote a review Jan 2020
+1
5.0 of 5 bubbles
I have traveled in the US but never outside and I could not be more happy with the trip. It was absolutely great. The resort was not packed at this time of year so it was perfect with booking the dinners and no waits at the bars. We spent most of our days by the main pool playing volleyball, waterpolo and drinking. The staff was all incredibly attentive. They really want you to have a good time and always say hello whenever they walk by.
The food was phenomenal, we tried almost all of the restaurants expect for the Mexican. Rooms are a little dark and may get a little humid but we stayed in the room only for sleep and getting ready, so its not like we hung around the room all day. Rosa did an amazing job with cleaning the room everyday. The best part was that there was no kids on our side of the resort so it was quiet. There is a bar in the 2900's and we loved the chairs there and the swings, it was on the Casitas side and at night it gets a little rowdy but very fun. The martini bar was great as well and if they do not know a certain martini Perfecto was able to make me a perfect one I wanted. Santiago that works at the swim up pool restaurant was amazing as well. He was attentive and made sure that our group of 6 had everything we needed at all times.
After dinners we usually made our way to the main stage where the entertainment was so fun to watch. They had different things going on every night so we were able to enjoy a variety. After the shows we would head to Jojo's where they did karaoke and tacos if anyone was hungry. The swings at the bars are really such an amazing touch that really gives this resort the extra tropical look.
Another great feature of this resort is that its really tucked away deep in the jungle so there is no outside noise from the street and the security is very tight there. It really does feel like you're in the middle of a jungle because of all the vegetation and quietness of the resort. The staff does an amazing job with the upkeep they pay so much attention to details. Every morning we would see people skimming the fountains and pools and they would really do a meticulous job.
I would go back to this resort in a heartbeat. It was incredible from the little details to the big things.
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Date of stay: January 2020
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from KarismaHotels, General Manager at El Dorado Royale
Responded 20 Jan 2020
Dear 780aleksp Thank you for such a wonderful review and for sharing your experiences with the Trip advisor community. I’m sure your review will help many with future vacation choices. It is a pleasure for us to know that your experience exceeded your expectations. Our number one priority is to make every guest experience exceptional and as special as it can be. We hope that El Dorado Royale Riviera Maya, a SPA resort by Karisma will be your preferred resort for your next visit to the Riviera Maya and Mexico. Management regards
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EmilySTenn wrote a review Oct 2020
4.0 of 5 bubbles
The visitors? Not so much.

We visited from September 25 to September 30, 2020. Used a package deal from Delta. The resort was operating at reduced capacity and we found it quite enjoyable to have no wait at the swim-up bars and our choice of cabanas on the beach.

Some of the restaurants were closed or opened only on certain days but we were able to enjoy a different eating spot every night. The food was very good. We were happy with the house wines.

Every single worker at the resort wore a mask at all times. Even the landscapers! However, hardly any visitors wore a mask. Fortunately, it was fairly easy for my husband and me to socially distance. The tables in the restaurants were very spread out. The open air music venue was the most crowded and we chose to stand in the back.

We had the most basic room with a garden view and it was beautiful. It is by far the best bathroom we’ve ever had at a hotel with a large tub, shower with a heavy glass door, separate water closet, and double vanity.

The grounds are beautiful and the staff friendly.

However, this was our first visit to an all-inclusive beach resort and we were very disappointed to find out that it is not actually all inclusive. On our cruise experiences, a room credit meant you could spend that money just like cash for nice wine or an excursion or a spa treatment. Our $500 room credit here was really just coupons. For example, you could use $80 toward a massage that cost $250. Needless to say, we used none of our credit.

We also endured many pitches for upgrades and timeshares and excursions and spa treatments. None however, was high pressure.

Would we return? Not sure. I think one thing we really enjoyed was the low capacity. Having to wait for a restaurant reservations or fight for a cabana would certainly make the experience less enjoyable.
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Date of stay: September 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Karisma Hotels, General Manager at El Dorado Royale
Responded 16 Oct 2020
Dear EmilySTenn, Thank you so much for choosing El Dorado Royale Riviera Maya, a SPA resort by Karisma for your recent vacation. We understand that we are one of many hotels in the Riviera Maya and truly value you as a loyal guest. We feel very honored to receive your compliments and thank you for sharing your wonderful review on TripAdvisor. It is our goal for each guest to have a memorable experience at El Dorado Royale Riviera Maya, a SPA resort by Karisma, so it is a delight to know that you will be returning once again. Management regards
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Bathomps wrote a review Jan 2020
+1
5.0 of 5 bubbles
My husband and I were at Seaside Suites for a destination wedding for friends. The hotel and grounds are immaculate! Eldorado is a very pretty location right next to the ocean. The staff was amazing and helpful to your every need. The food was amazing even at the buffets. The fruit is so fresh! I miss it already! The temperature was in the 80's the whole time and we loved the foam party in the main pool! The homemade coconut ice cream was my favorite! The only downfalls I can write about is the Consignor was over bearing trying to get us to listen to their spiel about a vacation package/time share. There was a problem with ants in our bathroom and upon entering our room area it consistently smelled musty. We were promised some flavored oils for our room for freshening but that never happened. Shout out to Agustin our room steward. He cleaned our room daily, refilled the mini fridge and did turn down at night. The pools were very chilly so I would like to see the water heated during the cooler months (January/February). Perhaps some solar panels on the roof to heat the water efficiently would be the answer? The swim up bar was convenient and the bartender there bent over backwards for us time and again! We saw wonderful shows too compliments of the entertainment team. You won't find a better place or more beautiful to relax, I promise! Shout out to James Berglie and "Be All Inclusive" for their help with reservations/shuttle service and organization. Top notch!
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Date of stay: January 2020
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesService
Room Tip: The best rooms are at the seaside suites for luxury, convenience to main pool & swim up bar....
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from KarismaHotels, Manager at El Dorado Royale
Responded 1 Feb 2020
Dear Grandmom58 , Thank you for such a wonderful review and for sharing your experiences with the Trip advisor community. I’m sure your review will help many with future vacation choices. It is a pleasure for us to know that your experience exceeded your expectations. Our number one priority is to make every guest experience exceptional and as special as it can be. Our customers’ opinions and suggestions are really crucial in the process of improving our performance, so we thank your valuable comments which undoubtedly help us take a step forward in terms of client´s satisfaction. In gratitude, thanks once more for your comments. Be assured that your feedback is valued and important. Hoping to welcome you once again at El Dorado Royale, a Spa Resort by Karisma. Best regards, Management response
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Parduch wrote a review Feb 2020
Bradford, United Kingdom
+1
5.0 of 5 bubbles
Came here with my boyfriend in November this was his first all inclusive holiday as he normally holidays in Spain with family. So this was a different experience for him.

He LOVED it!!! And so did i this hotel was absolutely beautiful inside and out the grounds were lovely and well looked after beautiful pools all different ones depending on what you want peaceful pool party pool surprising they are close but I didn’t hear any of the party music etc so that’s a bonus if you like the quiet. Lots of iguanas around the hotel and plenty of wildlife birds even saw a woodpecker ! So I loved this also ! Always plenty of sunbeds although I would suggest getting up earlier if you want one that’s in the sun all day or if you want a Bali bed by the spot resteraunt as they are usually all gone by about 7am I’d say that was the case when I was there.

The hotel rooms were immaculate bed was very comfortable cleaned every night loads of great movies on the tv so if you like an early night you can snuggle into bed and watch a film.

Food is DELICIOUS!!! Omg !! We loved every restaurant all Michelin star not generally buffet apart from spot and the breakfast meals mainly dinner and tea everywhere else are all to order but you can order as much as you want. We loved Fuentes, d Italia casitas we found that better than the Italian that is on your section of the hotel, loved the Mexican the Thai omg the Thai resteraunt our waiter brought us loads of extra fried sushi who knew how tasty that was !!! Making my mouth water now thinking I can’t just go eat at all the amazing places there.

It really is amazing and was worth every penny would definitely go back

I did write some names done of staff that we felt made it special but seem to have lost that on my phone but there was the odd few that really made it special and we made sure we tried to sit in their section for breakfast and would say help and gave us a hug when we went but really it doesn’t matter as they know who they were and also the whole team are amazing and welcoming So they really are special and have made staying at their hotel feel like a dream world of luxury delicious food relaxation and everything you could need :)

Tips - I’d say take dollars for tips rather than pesos. And also if your a snack girl like me there wasn’t many “snack like food” all include so I did end up buying crisps but not too many as I was full from all the food I was eating

Loved it, miss it and would really recommend ! It’s amazing how generous and kind people are even tho they work so hard hardly get any time off and they really deserve all the praise as all the staff are amazing !!
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Date of stay: November 2019Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from KarismaHotels, General Manager at El Dorado Royale
Responded 11 Feb 2020
Dear Parduch On behalf of us all, staff and Management, at El Dorado Royale Riviera Maya, a SPA resort by Karisma I would like to thank you for taking the time to share your experiences relating to your recent stay with us. It is great to know very detail that has exceeded your expectations and we are happy to hear you enjoyed our gourmet Cuisine and themed restaurant; we do our best to ensure all our guests are treated to a carefully crafted culinary experience. We look forward to your next visit to El Dorado Royale Riviera Maya, a SPA resort by Karisma and please do not hesitate to contact me for any assistance you may need. Management regards
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Daisy B wrote a review Jan 2020
Leigh-on Sea, United Kingdom
5.0 of 5 bubbles
This is our second year at the hotel and again it did not disappoint! The food again was superb, I just wish the menu in the poolside bar/pizzeria hadn’t changed as we miss the starter table nachos and prawn salads! I do think perhaps the menu in JoJo’s could be switched up also, I know it is in the process of being renovated (which I am incredibly excited for) so this could already be a future change - but there are really no complaints other than that and some sort of afternoon snack bar near the pool area would be absolutely perfect some days. Drinks are always good, the many varieties of alcohol you can get is great, especially for people like myself who like to sample the whole bar.. my only suggestion would be to have more spare bottles of drink as there was a few occasions certain types would run out, not a massive issue at all as there are plenty of other choices. This year was the first year we got to experience the foam parties/band/DJ’s by the pool and we thoroughly enjoyed it all, it really brings the pool to life and gets everyone in a party mood which is great, so hopefully these continue this year. I understand the capacity does drop after Christmas/New Years but it would be great if similar things like this were still to happen as I overheard a few people wishing they had been there for it as we left. JoJo’s of an evening was our go to place after dinner as it is always lively and full of some good people. NYE was amazing as per usual, we did notice there wasn’t as many fireworks as the previous year but other than that it was brilliantly organised and the clean up always amazes us as the next day you would never think it even happened. The rooms could do with a slight modern update and it wouldn’t go amiss for more lighting to be installed in each room as they are all quite dark, which can prove quite tricky when getting ready of an evening but again no complaints this is merely just another suggestion!

The staff at El Dorado are honestly the kindest, most hardworking people we have ever met. We are always astounded as to how many hours they work and the energy they all have. They are so helpful and can’t do enough for you. We especially want to recognise – Haxby, Clementine – who we missed by the main pool bar this year!, Alexis, Eduardo, Wilberth in JoJo’s (possibly the cutest man on the planet!) and Arnoldo. They all made our holiday as they did the year before and hopefully we will see them all when we return this year again.

So thank you to all the staff and everyone who we met who made our holiday the best one yet! Bring on 2020/2021 for the 3rd return of the crazy brits!
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Date of stay: December 2019
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from KarismaHotels, General Manager at El Dorado Royale
Responded 10 Jan 2020
Dear DaisyMB25 Thank you for your kind words and great feedback. It is a pleasure to read about how much you enjoyed your Gourmet Inclusive experience. Splendid experiences should begin from the moment you arrive to the moment you depart and we are happy to hear you encountered just this. Thank you again for your review, and I look forward to hosting you here at El Dorado Royale Riviera Maya, a SPA resort by Karisma many times more in the future Sincerely Management response
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BothofusHullUK wrote a review Mar 2020
Hull UK
4.0 of 5 bubbles
As this was our first trip to Mexico we were really looking forward to our holiday, especially as it was 5* all inclusive a la carte.
The hotel and resort grounds are beautiful, the staff are amazing, from the gardeners upwards they are all very friendly and nothing is a problem.
The room we had was exactly as in the brochure, spotlessly clean and included a well stocked fridge, however it was very dark even with the lights on and needed updating.
The pools are lovely and we enjoyed the swim ups however there are not enough sun beds, especially as a lot of them are reserved for members only which I will come to.
The first week we were there we had good nights in the different bars and got served with no problem, they were busier on weekends as lots of Americans go for a few days but again not really a problem, the issue we did have was when the huge wedding parties and corporate events came in during our second week, there was not enough staff on to cope especially at Jo Jo’s bar which is the only late one at that side of the resort so consequently we gave up in the end and returned to our room, also one of the pools was totally closed off just for the corporate party and though we realise these events bring in a lot of revenue for the resort it is not what we were expecting.
The restaurants are varied and overall very good, though my husband was disappointed there were no big grilled steaks unless you paid for them (all inclusive?) and certain ones only served small portions. We always had the house wine otherwise you had to pay though to be fair it wasn’t at all bad, the other thing it doesn’t tell you in the brochure is certain restaurants close for so many nights and three of them you have to book through the concierge, so it’s a good idea to plan ahead. The other thing we found odd was that you have to BUY ice cream from the shop which only opens so many hours a day and Starbucks is advertised but again you have to pay.
So going back to the members thing, the resort is time share and I would recommend you do not get caught out like we did and do the 60 minute tour, ours ended up being 3 hours and I had one extremely annoyed husband. The room they showed us at the beginning of the tour was lovely and what we were expecting ours to be like for us to get the wow we were looking for, they then take you to another two which are absolutely fabulous and very expensive, we did get 30 minutes free massage but it ended up costing us anyway as we upgraded to an hour, I would sooner have been in the sun.
The resort is quite a distance from anywhere so you have to get taxis for sight seeing which can be costly and though this is one of the bigger resorts you can only walk along the beach or around the grounds so if like us you enjoy walking this is restrictive.
We enjoyed our holiday, me more than my husband and as I said earlier the resort itself is lovely it just has certain aspects we were disappointed with for a 5* especially when we have stayed in 4* hotels in the Asian side which impressed us more.
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Date of stay: January 2020
3.0 of 5 bubblesRooms
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from KarismaHotels, General Manager at El Dorado Royale
Responded 7 Mar 2020
Dear BothofusHullUK on behalf of the management team and our staff at El Dorado Royale Riviera Maya, a SPA resort by Karisma I appreciate the time taken to write about your recent experience. It is with great regret to hear about some inconsistencies with the level of service you encountered. Typically we are known to provide our guests with exceptional stays from the moment our guests arrive to the time they leave. we appreciate your feedback and will be taken into account. In the future, we hope to have an opportunity to host you for a stay that truly exceeds your expectations. Management regards
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wingsr1 wrote a review Feb 2020
Beaumont, Texas
2.0 of 5 bubbles
So, first of all, I’m a seasoned traveler to Mexico, visiting 2 to 3 times a year typically for the last 15 years. Huge fan of the Secrets resorts but have been to the Palace resorts, Valentin Maya etc. and to other countries like the Dominican, Jamaica, Bahamas, etc.

This resort has a few things going for it but most of this review will be alerting you to issues.

First of all the food is some of the best I’ve had at an all inclusive. Probably beats everyone else hands down. Fuentes is a must visit.

The room is well appointed and the bed is comfortable which is great.

Now to the issues.
1. NO ELEVATORS IN ANY BUILDING. Big problem for the older generation and those with knee or hip problems. Even the restaurants required climbing stairs.

2. No delivery of drinks to the room unless you want to pay for a full bottle of wine. And even worse they are rude when you ask. Worse, many places there aren’t any bars where you can get a drink to take to the room.

3. Bars don’t carry a full complement of liquors. Liquor 43 was non existent except at Martini bar. So no mini beers in the pool. Couldn’t even get a White Russian one night as there wasn’t any milk at the bar.

4. Too many things are extra charge, ice cream for an example and while they have star bucks it’s an extra $4.00. Fuentes was an extra $10.00 but they wanted an additional 45 for a special flight of wine for the dinner.

5. Beach service is spotty at best with none yesterday at all and you can’t order food on the beach or even take it to the beach.

Our room probably had worst view as there was a solid wall so when you tried to sit on the balcony only thing you could see was plaster wall. We knew the view from the beach wouldn’t be the best dye to the concrete blocks and sandbag but the water is pretty.

There are shuttles to take you to the various restaurants which helps due to the size of the resort. the closest bar/ restaurant to our room was closed due to renovations. Ugghhh

So to sum it up, some good mostly not good. In all likelihood won’t return.
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Date of stay: February 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from KarismaHotels, Manager at El Dorado Royale
Responded 26 Feb 2020
Dear wingsr1 On behalf of the management team and our staff at El Dorado Royale Riviera Maya, a Spa Resort by Karisma, I appreciate the time taken to write about your recent experience. It is with great regret to hear about the inconsistencies with the level of service you encountered. Typically we are known to provide our guests with exceptional stays from the moment our guests arrive at the time they leave. It is so disappointing knowing you had challenges during your stay and this ultimately affected your overall experience with us. Please rest assured we have addressed your experiences with regards to the elevators in the buildings, the service at the beach, the stocked of the bars, the extra charges and the delivery service with the corresponding department heads for their internal review and we would like to continue our communication with you, please do not hesitate to contact us customerservices@karismamexico.com In the future, we hope to have an opportunity to host you for a stay that truly exceeds your expectations. Kind Regards Your Hotel Management
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Ariel C wrote a review Sept 2020
5.0 of 5 bubbles
El Dorado Royale really goes above and beyond to provide an enjoyable stay for their guests. All of the staff are so friendly and greet you with a cheerful "Hola" no matter where you go. There are lots of activities for guests (yoga, towel art, archery, aquafit, etc) and Haxby and Hugo especially were wonderful. Our only complaint about the activities were that some of the scheduling and locations changed due to COVID, but those were not communicated in the information we got from our concierge.
Food-wise, we couldn't have asked for a better experience. Plenty of restaurant options and all of them delicious. We especially enjoyed the Fuentes cooking show with Chef Eduardo. Excellente!
We really can't say enough how pleasant every staff person was - from the waiters and maintenance staff to cart drivers and concierge. One additional complaint and something to be aware of if you decide to go is the amount of upselling. This might be due to COVID, but at times we felt constantly asked to upgrade, do more paid activities, etc, when we just wanted to relax.
For COVID, I was really impressed with how seriously the staff took it. There was hand sanitizer available at all the restaurants and all menus are accessible via QR code. However, no one was forcing guests to wear masks, thank goodness.
We can't recommend this resort enough!
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Date of stay: September 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Karisma Hotels, General Manager at El Dorado Royale
Responded 14 Sept 2020
Dear 57arielc, Thank you for selecting El Dorado Royale Riviera Maya, a Spa Resort by Karisma as hosts for your most recent visit to Mexico and the Riviera Maya. We work hard in creating a truly memorable experience for each and every guest So it brings us great joy to know our team went the extra mile and that they had such a positive impact on your vacation experience. It is great to know every detail that has exceeded your expectations and we are happy to hear you enjoyed our gourmet Cuisine and themed restaurant; we do our best to ensure all our guests are treated to a carefully crafted culinary experience. It was a pleasure hosting you and we certainly hope El Dorado Royale Riviera Maya, a Spa Resort by Karisma becomes your resort of choice during future travels. Kind regards, Your Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Brian B wrote a review Jul 2020
5.0 of 5 bubbles
We had an amazing time. We landed in Cancun on July 2 after they were shut down for three months. We were escorted on our own transport to a separate check-in where we were temperature checked and all employees on the premises wore masks regardless of their jobs. They have only opened the restaurants and rooms where they can social distance and provide hand sanitizer in every shared public area. We basically had our own pool as we were one of 29 reservations on July 2. The hotel grounds are spotless and they have a ton of open ocean space to explore, beds to lie in, hammocks, and frequent bars without rowdy patrons. It was a perfect trip.
Special shout out to Gregorio in the Sante Fe restaurant. He remembered us by name and knew exactly what to bring us...tequila after tequila...for breakfast. He was extremely personable and made us look forward to going each day. He alone is worth the trip!
Also our concierges Mario and Luis were so great. They talked with us each day, didn't pressure us into anything and were always helpful even to the point of negotiating with other hotel staff to accommodate our requests.
And absolutely do Fuentes. You will not see anyone as talented as Pablo on the guitar. Unbelievable.
I highly recommend you try this AI. This was our second trip there and both times we felt safer with their COVID precautions than we do in the USA.
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Date of stay: July 2020
5.0 of 5 bubblesRooms
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Room Tip: The Casitas were amazing!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Karisma Hotels, General Manager at El Dorado Royale
Responded 11 Jul 2020
Dear Brian B, Thank you for selecting El Dorado Royale Riviera Maya, a Spa resort by Karisma as hosts for your most recent visit to Mexico and the Riviera Maya. We work hard in creating a truly memorable experience for each and every guest So it brings us great joy to know our team went the extra mile and that they had such a positive impact on your vacation experience. We are also pleased to read how much you enjoyed our luxurious accommodation and facilities as well as our beautiful grounds. It was a pleasure hosting you and we certainly hope El Dorado Royale Riviera Maya, a Spa resort by Karisma becomes your resort of choice during future travels. Kind Regards, Your Hotel Management
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Answer from Anika Kulkarni
Royal Tunbridge Wells, United Kingdom1 contribution1 helpful vote
Hello again! 1. Restaurants are definitely included in the all inclusive package. The hotel provides a list of all the restaurants, which is really helpful. There are some that you can pay for, but we didn’t feel the need to go to any of them. The ones included in the all inclusive package are so good! 2. I think you can just use the pools in the area you’re staying at. BUT I’m sure you could get away with using a pool in a different area! We didn’t feel like we needed to, but if you really want to, I don’t see the harm in trying! The staff are so nice and chilled out. Worst that will happen is they tell you not to use the pool. 3. Airport to hotel was the worst part of the holiday! You mentioned earlier that you’re using a holiday package provider. We used TUI. The transport from the airport to the hotel was such a shambles! We were waiting for AGES, and by the time we got to the hotel it was 8pm! I would just be prepared for this, but the second we got to the hotel, it was just perfect! Transport from the hotel to the airport on the day you’re heading back home is really efficient! We were hoping it would be a shambles so we could stay in Mexico a little longer! Ha! 4. It’s a really nice hotel and everyone is so loveky! You’ll have an amazing time!
Answer from Anika Kulkarni
Royal Tunbridge Wells, United Kingdom1 contribution1 helpful vote
Hiii I stayed in the main El Dorado bit and actually thought the Casitas part seemed really quiet. The main “party pool” is really busy and really loud so if that’s not your thing - there’s a pool by the Tucanes Bar, which is so quiet and relaxing. We had no problem finding loungers at this pool. I think everyone wants to go to the “party pool” so all the other pools always have loungers available. Yes, the rooms do have irons and ironing boards. Hope you have the best time when you go in September!
Patricia H asked a question May 2024
Thetford, United Kingdom124 contributions95 helpful votes
Is there a club you can join when there as I am sure I have heard about 'Premium Members' get better service?
Answer from PRECIOUS TRAVELS
Big Sky, Montana235 contributions72 helpful votes
The service is pretty exceptional regardless. No clue about a premium member status.
orientalnc9 asked a question Mar 2024
Chocowinity, North Carolina26 contributions17 helpful votes
Where are the sapphire swim up suites located at this current time?
Answer from ModdyinVermont
New Orleans, Louisiana260 contributions137 helpful votes
For a map of the property, go to Resortmaps.
birdsomersetengland asked a question Jan 2024
somerset england14 contributions24 helpful votes
can you go in the sea at all now, Thankyou
Answer from Gina O
Saint Francis, Minnesota2 contributions
Not really, it is very windy and the water is very choppy - often there are “red flag danger” warnings. There is a “salt water” pool but it very rocky and not at all relaxing.
Victoria C wrote a tip 9 Jun
Dartford, United Kingdom8 contributions
2.0 of 5 bubbles
"If you wanted to do scuba diving find a closer hotel"
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Ariel M wrote a tip 7 Jun
1 contribution
5.0 of 5 bubbles
"Fuentes pool is usually empty; make reservations because they do turn you away and your left with pizza or room service."
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Trip17136123437 wrote a tip 6 Jun
6 contributions1 helpful vote
3.0 of 5 bubbles
"Avoid membership sales pitch—run don’t walk "
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Sharen J wrote a tip 5 Jun
6 contributions
5.0 of 5 bubbles
"All inclusive. Great access to pools all week; no need to reserve a spot! The hot months bring a LOT of sargassum seaweed to the beach. "
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1jojo wrote a tip 4 Jun
Austin, Texas40 contributions30 helpful votes
4.0 of 5 bubbles
"use the butler and concierge service, quite helpful. Food is good but not great, plan meals and entertainment as soon as you arrive."
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PRICE RANGE
₹19,891 - ₹30,171 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
el dorado royale hotel riviera maya, eldorado royale, el dorado royale mexico, el dorado royale cancun, el dorado royale spa resort, el dorado royale resort
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
639
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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EL DORADO ROYALE (Riviera Maya/Playa del Carmen) - All-inclusive Resort Reviews, Photos, Rate Comparison - Tripadvisor

Frequently Asked Questions about El Dorado Royale
Which popular attractions are close to El Dorado Royale?
Nearby attractions include Aqua Nick Riviera Maya (1.3 km), Cirque du Soleil Joyà (3.1 km), and Jardín Botánico Dr. Alfredo Barrera Marin (7.5 km).
What are some of the property amenities at El Dorado Royale?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at El Dorado Royale?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at El Dorado Royale?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at El Dorado Royale?
Yes, parking is available to guests.
What are some restaurants close to El Dorado Royale?
Conveniently located restaurants include Tramonto, Il Olivo, and Nektar at Vidanta Riviera Maya.
Are there opportunities to exercise at El Dorado Royale?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does El Dorado Royale have airport transportation?
Yes, El Dorado Royale offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at El Dorado Royale?
Yes, dry cleaning and laundry service are offered to guests.
Does El Dorado Royale offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at El Dorado Royale?
The staff speaks multiple languages, including English and Spanish.
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