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The Grand Mayan at Vidanta Riviera Maya

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Carretera Federal Cancun-Playa del Carmen Km. 48, Playa del Carmen 77710 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (5178)
Pool & Beach (1326)
Room & Suite (627)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
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Updated 10/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Grand Mayan at Vidanta Riviera Maya
Updated 10/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#86 of 317 hotels in Playa del Carmen
Location
Cleanliness
Service
Value
Travellers' Choice
most luxurious resort of the line. the most luxurious holiday experience that Mexico can offer. Everything in Grand Luxxe has been designed with your comfort in mind. The luxurious decoration of its halls and corridors with exotic finishes and sculptures of exclusive creation; dreamlike living spaces furnished with the best; swimming pools and private beaches; and the most personalized attention.
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Property amenities
Parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Game room
Babysitting
Wifi
Paid wifi
Hot bath
Pool / beach towels
Infinity pool
Outdoor pool
Private pool
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Swimup bar
Poolside bar
Golf course
Tennis court
Entertainment staff
Evening entertainment
Table tennis
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Airport transportation
Shuttle bus service
Car hire
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Head massage
Massage
Salon
24-hour security
Concierge
Convenience store
Currency exchange
Gift shop
Shops
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
Ironing service
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Room features
Air conditioning
Private beach
Additional bathroom
Housekeeping
Private balcony
Kitchenette
Microwave
Flatscreen TV
Room service
Safe
VIP room facilities
Iron
Wake-up service / alarm clock
Refrigerator
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Modern
Languages Spoken
Spanish

Location

Full view
50Car recommended
Grade: 50 out of 100
10Restaurantswithin 1 km
1Attractionwithin 1 km
Contact
Carretera Federal Cancún-Playa del Carmen Km. 48, Playa del Carmen 77710 Mexico
Name/address in local language
Getting there
Cancun Airport31 kmSee all flights
Aerodromo de Playa Del Carmen21 kmSee all flights
See all nearby hotels
6070Reviews1173Q+A100Room tips
Traveller rating
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Popular mentions
Janiece C wrote a review 10 Jan
Las Vegas, New Mexico7 contributions1 helpful vote
Nice resort with good restaurants, but now for RCI exchange, they charge an additional $750 for a 2 br and $450 for a 1 br (USD). This makes it not cost effective for this resort, so we will not return in the future, if this continues. We have been to this resort several times in the past 10 years and have not had to pay this, so it made for a very $$$$ exchange.
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Review collected in partnership with RCI
Date of stay: December 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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Phil D wrote a review 4 Jan
4 contributions2 helpful votes
The rooms at the grande Mayan are above average and the pools and site are like other vidanta properties, which are beautiful. However forget about walking anywhere where you can get a good margarita or live music. Don’t get me wrong, the food is fine but I like to experience other restaurants instead of the same restaurant in 15 different places. Also if I’m spending 5 to 10 bucks per drink I might as well go to Hawaii. The reason we love Mexico, well there are many, but for me there has always been value. There’s value in the skill and hard work of Mexican service men and women. Forget it at vidanta Cancun. You are here to sit at the pool, stuff your face with resort food and go to bed. Bottom line: everything here is expensive and if you’re a tight ass like me you’re way ahead just staying at an all inclusive or somewhere closer let to town that’s not an expansive mega resort with a crappy surf.
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Date of stay: January 2022Trip type: Travelled with family
1 Helpful vote
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Response from Grupo Vidanta, General Manager at The Grand Mayan at Vidanta Riviera Maya
Responded yesterday
Dear I5850CAphild, We truly appreciate the time you have taken to share with us your impression of your stay. We are disappointed that we were not the kind of resort you have expected. Your comments are always welcomed. Rest assured that your feedback will be taken into consideration as it helps us improve our services. Sincerely, The Grand Mayan Riviera Maya Management.
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HAPPYtravels wrote a review 3 Jan
Bridgwater, New Jersey5 contributions1 helpful vote
We really enjoyed our stay at the Grand Mayan Vidante. It was our first trip. The pools and grounds were beautiful. Staff was friendly and accommodating. I definitely recommend making reservations for dining when possible. We loved going to Jungala, the water resort, on property as well. Guillermo (waiter by pool) was so kind and helpful. Our kids loved Joy (activity center) with Andre, Pedro, Angel and the rest of their staff. The crafts and activities were fun and really made our kids day. Would definitely recommend this resort.
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Date of stay: January 2022Trip type: Travelled with family
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Jack J wrote a review Dec 2021
Plymouth, Massachusetts20 contributions21 helpful votes
Everything about this resort is a lie, and as a member I will not be returning. We’ve stayed at many resort over the years and this was by far our worst and most expensive vacation. We spent most days searching for a spot near the pool or beach. Long lines for every possible thing you could think of. Forget about getting a cold drink or food in a timely manner, we would have to chase down a sever to get waited on every time. To reserve a cabana one day in advance you had to show up at the pool desk at 6am and wait till 730 when they open. To me this is not a vacation it’s more like work but worse. And before the management responds with we’re very sorry but it’s a busy time of year how about you provide more staffing and chairs for your guests or stop over booking your resort. But I’m pretty sure they don’t care because every time we brought up our concerns all we ever got in response was we’re sorry but there is nothing we can do. What kind of so called five star resort is that? And we had access to the grand lux pool and the beach club both a disappointment.
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Date of stay: December 2021Trip type: Travelled with family
Room Tip: Don’t go here
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1 Helpful vote
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Response from Grupo Vidanta, General Manager at The Grand Mayan at Vidanta Riviera Maya
Responded yesterday
Dear jackj396, Thank you for taking the time to provide us with your feedback about your recent stay with us. Please accept our sincere apologies for your disappointing stay. We would like an opportunity to discuss these issues, so please contact us at our Customer Care Center at 1 800 292 9446 or at customerservice@grandmayan.com.mx. We look forward to hearing from you. Sincerely, The Grand Mayan Riviera Maya Management.
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dddfrancis wrote a review Dec 2021
Canton, Michigan3 contributions1 helpful vote
Excellent resort, very clean. Resort pays attention to Covid concerns. Very helpful staff, if you speak Spanish its helpful but not necessary. Shuttles are provided but there is still a lot of walking. Loved it, will be back.
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Review collected in partnership with RCI
Date of stay: December 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
1 Helpful vote
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PRICE RANGE
US$415 - US$423 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the grand mayan riviera maya hotel playa del carmen, grand mayan riviera maya, wyndham playa del carmen, playa del carmen wyndham, grand mayan cancun, grand mayan playa del carmen
FORMERLY KNOWN AS
The Grand Mayan at Vidanta Riviera Maya
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
6
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Frequently Asked Questions about The Grand Mayan at Vidanta Riviera Maya
Which popular attractions are close to The Grand Mayan at Vidanta Riviera Maya?
Nearby attractions include Cirque du Soleil Joyà (1.0 km) and Jungala Aqua Experience (0.8 km).
What are some of the property amenities at The Grand Mayan at Vidanta Riviera Maya?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at The Grand Mayan at Vidanta Riviera Maya?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at The Grand Mayan at Vidanta Riviera Maya?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at The Grand Mayan at Vidanta Riviera Maya?
Yes, parking is available to guests.
What are some restaurants close to The Grand Mayan at Vidanta Riviera Maya?
Conveniently located restaurants include Tramonto, Il Olivo, and Nektar at Vidanta Riviera Maya.
Are there opportunities to exercise at The Grand Mayan at Vidanta Riviera Maya?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does The Grand Mayan at Vidanta Riviera Maya have an airport shuttle?
Yes, The Grand Mayan at Vidanta Riviera Maya offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does The Grand Mayan at Vidanta Riviera Maya have airport transportation?
Yes, The Grand Mayan at Vidanta Riviera Maya offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Grand Mayan at Vidanta Riviera Maya?
Yes, dry cleaning and laundry service are offered to guests.
Does The Grand Mayan at Vidanta Riviera Maya offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.