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The Grand Mayan at Vidanta Riviera Maya

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Carretera Federal Cancun-Playa del Carmen Km. 48, Playa del Carmen 77710 Mexico
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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
Traveller (5240)
Pool & Beach (1488)
Room & Suite (660)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
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Updated 10/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Grand Mayan at Vidanta Riviera Maya
Updated 10/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#93 of 324 in Playa del Carmen
Location
Cleanliness
Service
Value
most luxurious resort of the line. the most luxurious holiday experience that Mexico can offer. Everything in Grand Luxxe has been designed with your comfort in mind. The luxurious decoration of its halls and corridors with exotic finishes and sculptures of exclusive creation; dreamlike living spaces furnished with the best; swimming pools and private beaches; and the most personalized attention.
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Property amenities
Parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Game room
Babysitting
Wifi
Paid wifi
Hot bath
Pool / beach towels
Infinity pool
Outdoor pool
Private pool
Fitness / spa changing rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Swimup bar
Poolside bar
Golf course
Entertainment staff
Evening entertainment
Table tennis
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Airport transportation
Shuttle bus service
Car hire
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Head massage
Massage
Salon
24-hour security
Concierge
Convenience store
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
Ironing service
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Room features
Air conditioning
Private beach
Additional bathroom
Housekeeping
Private balcony
Kitchenette
Microwave
Flatscreen TV
Room service
Safe
VIP room facilities
Iron
Wake-up service / alarm clock
Refrigerator
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Modern
Languages Spoken
Spanish

Location

Full view
50Car recommended
Grade: 50 out of 100
10Restaurantswithin 1 km
1Attractionwithin 1 km
Contact
Carretera Federal Cancún-Playa del Carmen Km. 48, Playa del Carmen 77710 Mexico
Name/address in local language
Getting there
Cancun Airport31 kmSee all flights
Aerodromo de Playa Del Carmen21 kmSee all flights
See all nearby hotels
6202Reviews1180Q+A100Room tips
Traveller rating
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Popular mentions
Dayna P wrote a review 19 May
2 contributions
Worst place I have ever stayed in 38 years.. the only good thing I can say about the place is the rooms are clean.. let me start with the crap show that we dealt with.. if you get a room with a pool be sure to know the view isnt what they tell you and the pool is freezing. Been here 7bdays and pool is still cold. No entertainment even though they say there is. Went to pool at 7pm and it was dead. Everything in the resort is super expensive for example bottle of water $5 us dollars. The train stops at 12am. So you cant get back to your room It is 20 mins to the actual town of playa del carma and there is NOTHING around the resort.. They dont tell you that they pick you up from airport for free but you have to pay $15 us dollars per person to get BACK to the airport. If you charge anything to your room make sure you check the charges. Someone told us to watch and sure enough we were charged for 2 things that were not us. ( they did take those charges off). AND the worse part about the trip was check out. We went to check out and our total was $49.50 us dollars. The young kid accidentally charged our card for $4,950.00 us dollars. Ok I get accidents happen. But at least take care of it. They said the cancelled the charge however the bank is saying they have not yet. So at this point our bank wont let us use our card anymore. So yay were on vacation and dont have our 1 credit card to use. AND WE THE MABAGER STILL MADE US PAY $49.50 IN PECOS. I think you already screwed us enough and yet you wont wave the $49.50 fee. Wow. I'll be sure to write this review to as many people as possible.
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Date of stay: May 2022Trip type: Travelled
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Mere B wrote a review 19 May
East Los Angeles, California12 contributions3 helpful votes
The weather is amazing, the resort is good ......If information in English was provided or if staff speaks English it would certainly have been more nicer. We had to struggle to find out everything, they don't understand you or they give you a wrong info because they didn't understand your questions. The timeshare selling people are outrageously rude and push. I couldn't believe it. Everyone wanted/expected tip. If they touched your luggage they will want money. There is NO information about shows or events, when we asked almost every time the answer they gave us was wrong.
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Review collected in partnership with RCI
Date of stay: May 2022
Value
Rooms
Location
Cleanliness
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Sleep Quality
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Lisa W wrote a review 16 May
1 contribution
First time in Mexico and at this Resort. Our first night we met our Concierge Christopher Valencia in regards to our In room safe not working. On top of that we realized how big the resort was and wasn’t sure how to get to Salum for dinner. He shows us the App the resort had and the interactive map that showed either taking the Shuttle or walking to our destination. After we got back from dinner Christopher had maintenance come to our room promptly to address the safe situation that same night! Throughout the rest of the trip he provided insight and information on the excursions/tours we took and even neat fun facts we didn’t know about them which is super when you’re new to the country! If you stay here look for Christopher V. He’s an awesome Concierge!!!
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Date of stay: May 2022Trip type: Travelled
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osnoopy13 wrote a review 16 May
Lilburn, Georgia210 contributions111 helpful votes
+1
We were concerned at first when we didn’t have immediate access to our rental car, but after one day the whole resort concept makes since and we had a wonderful time. All the Vidanta staff are so friendly and helpful. They go out of their way to take care of everything you need. Our room had lots of space and the resort has thought of everything. Loved lounging at the pool and having staff take orders for towels, drinks and food. Loved the variety of restaurants. Loved the shows. We went to Hoya, markets, local beaches, Chicken Itza, Excardia, and several local restaurants. Rental car wasn’t a problem. Love to return if we get a chance. Thanks Vidanta!!
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Date of stay: May 2022Trip type: Travelled
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Garet M wrote a review 14 May
1 contribution
Very nice resort and very good service Christopher provided excellent service. Very nice pools good restaurants. Very nice friendly staff that are very welcoming. Room was very clean. Suzanna and Christopher at concierge where very friendly
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Date of stay: May 2022Trip type: Travelled
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Response from Grupo Vidanta, Director General at The Grand Mayan at Vidanta Riviera Maya
Responded 3 days ago
Dear guest Thank you very much for leaving an opinion about your recent stay with us. We are so honored to know your vacation has been an incredible experience with us, and you really enjoy this Paradise We truly look forward to serving you again in the near future. Happily, The Grand Mayan Riviera Maya Management
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PRICE RANGE
$59 - $461 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the grand mayan riviera maya hotel playa del carmen, grand mayan riviera maya, wyndham playa del carmen, playa del carmen wyndham, grand mayan cancun, grand mayan playa del carmen
FORMERLY KNOWN AS
The Grand Mayan at Vidanta Riviera Maya
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
6
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Frequently Asked Questions about The Grand Mayan at Vidanta Riviera Maya
Which popular attractions are close to The Grand Mayan at Vidanta Riviera Maya?
Nearby attractions include Cirque du Soleil Joyà (1.0 km) and Jungala Aqua Experience (0.8 km).
What are some of the property amenities at The Grand Mayan at Vidanta Riviera Maya?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at The Grand Mayan at Vidanta Riviera Maya?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at The Grand Mayan at Vidanta Riviera Maya?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at The Grand Mayan at Vidanta Riviera Maya?
Yes, parking is available to guests.
What are some restaurants close to The Grand Mayan at Vidanta Riviera Maya?
Conveniently located restaurants include Tramonto, Nektar at Vidanta Riviera Maya, and Il Olivo.
Are there opportunities to exercise at The Grand Mayan at Vidanta Riviera Maya?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does The Grand Mayan at Vidanta Riviera Maya have an airport shuttle?
Yes, The Grand Mayan at Vidanta Riviera Maya offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does The Grand Mayan at Vidanta Riviera Maya have airport transportation?
Yes, The Grand Mayan at Vidanta Riviera Maya offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Grand Mayan at Vidanta Riviera Maya?
Yes, dry cleaning and laundry service are offered to guests.
Does The Grand Mayan at Vidanta Riviera Maya offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.