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Acanto Boutique Hotel and Condominiums

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Acanto Boutique Hotel and Condominiums
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808 Reviews from our TripAdvisor Community

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There are newer reviews for Acanto Boutique Hotel and Condominiums
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Showing 740: English reviews
washington, dc
Reviewed 29 June 2015

Well, I believe in giving credit where its due! Although I didn't have the pleasure of staying at this hotel, I did correspond with several members of their staff, and it was so refreshing to encounter this level of customer service! the only reason I didn't stay was because, I ended up going with a house rental, but I just...

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Helpful?
3Thank rebekah1975
AndreeezS, Public Relations Manager at Acanto Boutique Hotel and Condominiums, responded to this review

Thank you very much for your comments! We thrive to make every single one of our guests´ experience a unique one. It is a shame we were not able to host this time around. We hope you can come and visit us next time so you can take a little bit of our hotel staff´s heart with you, since they...

Reviewed 27 June 2015 via mobile

Acanto made our week long trip to playa del Carmen that much more enjoyable. The staff in the hotel was extremely accommodative and a lot of the restaurants and bars in the area all provide discounts to guests of the hotel through their loyalty program. The room was always made up for when we would return from the beach that...

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Helpful?
4Thank Bkeefe2143
AndreeezS, Public Relations Manager at Acanto Boutique Hotel and Condominiums, responded to this review

Awesome! We are honored to hear what a great time you had at our hotel and we appreciate your positive feedback. We wouldnt be able to make all this possible if it wasn´t for you (our guests), we thrive to make all of our guests´stay one of a kind! You are welcome anytime you want to come back and visit...

San Diego, California
Reviewed 22 June 2015 via mobile

It's a really nice small hotel. If you are looking for a comfortable experience it's the place to be. Really nice staff always willing to help. It's close to the beach about two blocks. Everything is in walking distance restaurants, clubs and malls. Would definitely come back.

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Helpful?
2Thank aracelic5
AndreeezS, Public Relations Manager at Acanto Boutique Hotel and Condominiums, responded to this review

Great experience! Thank you very much for your comments and it will be our pleasure to have you at our hotel anytime! maybe next you want to come back it will be with all of your family. Best regards, From all of our team

Reviewed 11 June 2015 via mobile

Oh how wonderful it was to go back! My wife and I stayed at Acanto for our honeymoon three years ago and it was amazing. We got a great opportunity to go back and were blown away. As always, the hotel is located close to fifth and the beach, but off the hustle and bustle so it stays quiet. We...

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Helpful?
3Thank chriskay209
Matthew S, Public Relations Manager at Acanto Boutique Hotel and Condominiums, responded to this review

HOLA! It was a pleasure having you again for your anniversary. We hope to be able to have you for many more special occasions to come. In behalf of Mr. Matt and the entire team, thank you for choosing us and we will be waiting for you with open arms and live another amazing experience. Have a blessed day! Acanto...

Gurnee, Illinois
Reviewed 9 June 2015

What an amazing trip! Perfect and in the heart of the city with easy access to beaches. Italia was amazing and helped us recommend great vegetarian restaurants. There were three within easy walking distance and the food was amazing! Italia also helped us book our beach clubs and the two we went to were excellent. Hotel is very clean and...

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Helpful?
1Thank Juschillin92
Matthew S, Public Relations Manager at Acanto Boutique Hotel and Condominiums, responded to this review

We are honored! Thank you very much for your review, It´s always great to hear what an amazing time people have at our hotel. There´s many more things to await for in the upcoming months, we will be more than glad to host you again so you can experiece all the new changes and visit other great restaurants that you...

Ann Arbor, Michigan
Reviewed 8 June 2015

My wife and I recently went to Play del Carmen for a destination wedding and we stayed at Acanto Boutique Hotel. It was breath of fresh air within a fun but highly commercial, touristy destination. It is more like a smaller hotel in Europe compared to the plethora of giant resort properties and flashy hotels in and around Playa del...

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Helpful?
2Thank flegacki
Matthew S, Public Relations Manager at Acanto Boutique Hotel and Condominiums, responded to this review

Great to hear!! Thank you very much for your review. We very much hope this experience was unique for you and your party and glad that you enjoyed your stay to the fullest. Maybe next time around you´ll want to pamper your self in a penthouse suite, which I am sure you will enjoy just as much. Its always a...

Florida
Reviewed 7 June 2015

The location was absolutely perfect! It is located on a lovely quaint street right off of 5th ave, in the heart of everything from shops, restaurants and the beach. I traveled with one other friend and right we entered the hotel the staff was very inviting and made us feel at home. This was my second trip to Playa del...

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Helpful?
2Thank Gina M
Matthew S, Public Relations Manager at Acanto Boutique Hotel and Condominiums, responded to this review

It is our pleasure! Thank you very much for your review. We expect to have met your expectations to the fullest. We always strive to give you the best service and treatment while you stay with us. I am sure you will come back and enjoy another great vacation with your family and friends as we are pleased to have...

Billerica, Massachusetts
Reviewed 3 June 2015

The staff goes above and beyond to make every guests stay enjoyable. They were accomadating even before I arrived. I made a mistake with airline and check in date I booked through my time share were different dates. The airline wanted to charge me $200 a ticket to change to next day arrival. The hotel changed my arrival date without...

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Helpful?
1Thank timesha2015
Matthew S, Public Relations Manager at Acanto Boutique Hotel and Condominiums, responded to this review

Amazing guest! We very much appreciate all the reviews we get from everyone that visits us. We were glad to be able to help you and hope that you will return soon to see all the great changes being made.We like to give a great and unique experience so that you feel like your at home and not in a...

New York City, New York
Reviewed 28 May 2015

I visited Playa del Carmen for my bachelor party. Staying at the Acanto was the best choice we made. First and foremost, the location is perfect - right in the heart of all of the action but tucked away right off 5th Ave so it's not loud. The suites at Acanto are really nice as well (we booked seven of...

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3Thank A M
Matthew S, Public Relations Manager at Acanto Boutique Hotel and Condominiums, responded to this review

Thank you!!! We really enjoyed having you with us! All of your group was very friendly and kind. Not sure when the wedding is but congratulations and I am sure it will be unforgettable. Hopefully next time you visit us is to enjoy a romantic anniversary! You will also like all the new changes that are being made to our...

New York City, New York
Reviewed 27 May 2015

What an elegant hotel. The ambiance of the hotel when you walk in was beautiful. The service was top of the line. I came down with my husband and two children. The first moment we walked into the hotel we were greeted with a warm smile and took care of us right away. The staff was not just attentive to...

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Helpful?
Thank Jennifer T
Matthew S, Public Relations Manager at Acanto Boutique Hotel and Condominiums, responded to this review

Awesome! It is always a pleasure to hear that our guests had an amazing time with us. I hope you guys come back next time with more family so you can spend memorable moments and enjoy everything that playa del carmen has to offer. We love kids by the way! Sincerely, From all the staff

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Breakfast included
GreenLeadersBronze level
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Public Wifi
Services
  • Multilingual Staff
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Laundry Service
  • Concierge
  • Dry Cleaning
Official Description (provided by the hotel)
Tripadvisor's best all Suite Boutique Condo Hotel in Playa del Carmen. Striving to be the best we have received customer service awards consistently from our opening day. We are the only boutique hotel in Playa del Carmen offering fully equipped 1,2 and 3 bedroom accommodations. The Acanto Hotel and Condominiums has been praised by the Media. This hacienda-style property, one block from the beach and the area's pedestrian-filled la Quinta Avenida is set around a courtyard that's home to a swimming pool w chaise lounges and lanterns. Spanish accents influence the interiors, curved windows frame views of the gardens. All guests enjoy complimentary Wi-Fi, phone calls, daily continental breakfast, access to the beach, daily maid service, concierge service and discounts to many local area restaurants. Acanto also offers Penthouse Condominium style accommodations with roof top areas with BBQs and sweeping views of the Caribbean Sea. Frommer's Travel Guide says" In my view, this property is the most romantic yet family friendly hotel in Playa del Carmen. There is intimacy and flair and a sense of isolation. The accommodations are endowed with color and texture, all encircling a swimming pool and softly lit courtyard that draw a division between this small enclave and the world outside the hotel's door. The Condo style accommodations are large and comfortable and all include full kitchens, living rooms and dining rooms. The location is great, just around the corner from La Quinta Avenida, on a secluded and quiet side street, surrounded by restaurants offering live music, great food and drinks. Acanto offers a Romantic yet family friendly atmosphere where our experienced staff will cater to your every need. All guests will enjoy our swimming pool & BBQ, marble floors and bathrooms, granite counter tops, central air conditioning, ceiling fans, flat screen TVs, telephones, terraces and so much more. All of our accommodations are energy efficient and ecologically friendly. We provide natural soaps and shampoo for all of our guests and are a smoke free facility.. The Hotel no longer offers Jacuzzi's on the property. Went offer cancellation insurance and the lowest available rates and discounts by reserving directly on our website. We look forward to your stay with us in Paradise. ... more   less 

Additional Information about Acanto Boutique Hotel and Condominiums

Address: 16 Norte bis | Between 1 & 5 ave, Playa del Carmen 77710, Mexico (Formerly Acanto Boutique Hotel)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: ₹ 13,147 - ₹ 24,819 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Acanto Boutique Hotel and Condominiums 4*
Number of rooms: 21
Reservation Options:
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Also Known As:
Acanto Boutique Hotel And Condominiums Riviera Maya/Playa Del Carmen
Hotel Acanto Boutique
Hotel Style:
#12 Luxury Hotel in Playa del Carmen
#12 Spa Hotel in Playa del Carmen
#14 On the Beach Hotel in Playa del Carmen
#20 Family Hotel in Playa del Carmen
#41 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Acanto Boutique Hotel and Condominiums staff and other travellers.
29 questions
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Questions? Get answers from Acanto Boutique Hotel and Condominiums staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher floors may be less noisy.”
 of 5 bubbles ruthh130, 7 Feb 2017 | Read review
“Use the bbq's on the roof you will love it.”
 of 5 bubbles bburl3369, 6 Feb 2017 | Read review
“The better condos are on the roof top but not sure of the prices.”
 of 5 bubbles bmactavish, 28 Jan 2017 | Read review
“The Penthouse suites have access to their personal roofops with beautiful views of the city and the ocean.”
 of 5 bubbles 336alexandrar, 16 Jan 2017 | Read review
“All rooms stayed in have been quiet. Only one side of the hotel has elevator access to the second and third floors.”
 of 5 bubbles DonaldAlberta, 7 Jan 2017 | Read review
5 of 5