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Illusion Boutique Hotel by Xperience Hotels

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Traveller (599)
Room & Suite (373)
Pool & Beach (235)
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Overview
  • Excellent61%
  • Very good29%
  • Average7%
  • Poor2%
  • Terrible1%
Travellers talk about
“rooftop pool”(36 reviews)
“balcony room”(11 reviews)
“perfect location”(39 reviews)
AMENITIES
Free Wifi
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Suites
3 Star Hotel
All hotel details
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Rooms
29 Apr30 Apr
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1 room, 2 adults, 0 children
Standard Room
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Sorry, this partner no longer has rooms available on TripAdvisor. Please visit one of our 8 partner sites to see rooms from US$ 102.
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Reviews (1,650)
There are newer reviews for Illusion Boutique Hotel by Xperience Hotels
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All reviewsrooftop poolbalcony roomperfect locationfourth floorsmall hotelsmall poolhotel is greatrooms are largeair conditionerferry to cozumelnight lifeocean viewking bedour honeymoonavebeachmexico
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501 - 505 of 813 reviews
Reviewed 20 May 2012

It started off okay. It was an engagment trip for me and my fiance. We got to the hotel to find it decorted with flowers, baloons etc. We liked the room next to ours better. The room was vacant the whole time. We asked to...More

2  Thank eslprofe74
Management response:Responded 21 June 2012

Dear Ambassador Murray, Thank you for your feedback. We appreciate your comments as they help us work harder each day and improve our services and standards. Here at Illusion Hotel we all remember you with pleasure and as we already did during your stay, would...More

Reviewed 20 May 2012

Best to get the rooms on the pool level floor. Spacious.

1  Thank Jeffrey S
Reviewed 20 May 2012

Stayed here and had to check out.....The pool is a 3 ft pond and the rooms were musty. The professional photos supplied by the hotel show a pool with a walk up bar. There is not a bar, bartender or pool. It is a pond...More

2  Thank Mazz5
Response from XperienceHotels, Public Relations Manager at Illusion Boutique Hotel by Xperience HotelsResponded 15 June 2012

Dear Ambassador, Being in the service busines, one has to accept feedback in whichever way it comes! A negative comment is also welcome, providing it reflects the reality and makes justice to the overall experience.We always analyze feedback like yours in order to improve ourselves....More

Reviewed 23 April 2012

I just retruned from a week in Playa del Carmen, Mexico. The Illusion Boutique had very reasonable rates and sits on 8th North just half a block from the beach. I had read some negative reviews on here and thought I should respond. Someone complained...More

4  Thank Donna W
Reviewed 21 April 2012

Stayed in the illusion in March. Well situated a short walk from the beach and main street, extremely friendly helpful staff but that is where the good things end ! The room was what we would say was devoid of any luxury, no wardrobe, no...More

3  Thank David T
Response from XperienceHotels, Public Relations Manager at Illusion Boutique Hotel by Xperience HotelsResponded 29 May 2012

Dear Ambassadors, whether we like it or not, sometimes we have to face the consequences of a guest's opinion that is not totally as we would like it to be. While we try really hard in making everyone's stay as pleasant as possible, we also...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free High Speed Internet (WiFi)
Restaurant
Bar/Lounge
Hotel Amenities
Dry Cleaning
Laundry Service
Concierge
Multilingual Staff
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Restaurant
Bar/Lounge
Outdoor pool
Details
Price range
US$ 76 - US$ 163 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#45 Romantic Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$ 76 - US$ 163 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#45 Romantic Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms
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Traveller (599)
Room & Suite (373)
Pool & Beach (235)
Dining (92)
Amenities (33)
Family and Play Areas (6)
Questions & Answers
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irelandladyluck
6 March 2018|
AnswerShow all 3 answers
Response from XperienceHR | Property representative |
Dear Ms. Irelandladyluck, We apologize for the delay in our response, we have some inactive emails that could not permitted to get in touch with us. How can we help you? Please let us know so we can give you a response as... More
1
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Google Translation
lambracht
9 February 2018|
AnswerShow all 2 answers
Response from Aurora P | Reviewed this property |
We didn't rent a car. We took a direct bus from Cancun Airport to Playa. Easy, Safe & Cheap. Everything is walking distance, including the ferry to Cozumel.
0
Votes
Bonvoyage516
20 October 2017|
Answer
Response from Xperience H | Property representative |
Dear, First of all , sorry for my late reply , regarding your question , we do have a suite called Prestige Suite : 730 sqft suit one bedroom with a king size bed spacious terrace with a pool only a few steps away, and at... More
0
Votes
Google Translation
Room Tips
"Book room with balcony and street view - otherwise you'll have windows exiting on the walking terrace..."
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"Don't take no for an answer if you don't like your room and want another"
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"Recommend 4th floor rooms so your right by the pool."
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"Great rooms, great location, great amenities"
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