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Illusion Boutique Hotel by Xperience Hotels

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Illusion Boutique Hotel by Xperience Hotels
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1,368 Reviews from our TripAdvisor Community

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There are newer reviews for Illusion Boutique Hotel by Xperience Hotels
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Showing 700: English reviews
Halifax, NS
Reviewed 10 February 2012

We have stayed at two of the Xperience Properties (Aqua Luna in Playa and La Palapa in Holbox) and always found service was top notch in all their properties. Their staff are truly THE BEST and aim to make your stay the most enjoyable it can be. The property is conveniently located near the beach and 5th Avenue. There are...

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1Thank nsbirdie
Mexico City, Mexico
Reviewed 8 February 2012

Very good hotel, quiet, in the heart of Playa, nice staff

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1Thank Luzani
Zurich, Switzerland
Reviewed 26 January 2012

The hotel is somewhat different, more worn down than the pictures suggest. It was also not clear whether the hotel has beach - it has, but some 150 m walk from the entrance. We continously had problems with the air conditioning, and even when it functioned, it was too loud and had to be switched off for the night. We...

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1Thank tuncee
Appleton, Wisconsin
Reviewed 14 January 2012

I stayed in a base room at the illusion for 5 nights in January. The room was very small, window with view to no where, beds and linens are of extremely low quality and very uncomfortable. Walls are thin and you can hear everything. Room comes with a safe, iron, hair dryer, free water and ac. The shower was pretty...

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Thank SEMkap
XperienceHotels, Director de Relaciones con Clientes at Illusion Boutique Hotel by Xperience Hotels, responded to this review

Dear Ambassador, We appreciate very much your feed back, as your comments can bring even more value to our service efforts. We would like to apologise for the series of issues that you have highlighted. it truly seems that almost everything went wrong with the room assignment. we are investigating the issue since such a considerable amount of tham and...

River Falls, Wisconsin
Reviewed 14 January 2012

We stayed one night in between diving in Cozumel and the airport in Cancun. It is in a great location five minutes from the ADO bus station/ferry dock and right off 5th ave north which is the main pedestrian mall with restaurants etc, also a short half block from the beach. It is also near the nightclubs on Calle 12...

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Thank Pscotter
Oslo, Norway
Reviewed 2 January 2012

Illusion Boutique was an hotel that gave great service and were very friendly. The rooms are quite big, and clean. We were on Isla Holbow the first week. Wheen we came to Illusion and told it was our honeymoon, the nice concierge tried to upgrade us to the nice 4.floor. Unfortunately it was full, bur he gave us a decent...

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1Thank helvig o
Reviewed 27 December 2011

This hotel is in a great location between 5th and the beach. The staff and management were very helpful. We had an issue with our air conditioning our first night, the GM had us move into the room directly next door and was super helpful. We stayed a week and could not have been happier. We do not look for...

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2Thank Hankstefan
Montreal, Canada
Reviewed 24 December 2011

Lovely hotel. The staff was friendly and courteous. We will definitely be back.

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Thank Carolyn-Fe
Islamabad
Reviewed 23 December 2011

I had three rooms for myself and my 20-something children. The location is fantastic. The rooms were good size, very clean, and secure. We felt immersed in a laid-back beach culture. 5th avenue is within 30m and the beach within 60m. The Concierge desk is manned by Mahatma and a colleague and gives receipts under the company name "Karma". We...

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1Thank Rick W
Iowa City, Iowa
Reviewed 23 December 2011

We stayed here for 9 days and loved it. I have never stayed at a hotel with a staff like this. Every time we were even near an employee, they smiled and said, "hola" as if we were a long time friend of theirs. We never really had a problem but once the bottle of water on our floor was...

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3Thank MAH3488

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Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
The Illusion Boutique Hotel by Xperience Hotels is a small hotel with great personalized service and attention to details. A perfect blend of elegance and tropical freshness with a fusion of Asian/Italian decor and architectural style. ... more   less 

Additional Information about Illusion Boutique Hotel by Xperience Hotels

Address: Calle 8 Nte. | Entre 5a Ave y ZFM Lote 10, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: ₹ 5,313 - ₹ 14,901 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Illusion Boutique Hotel by Xperience Hotels 3.5*
Number of rooms: 45
Reservation Options:
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Also Known As:
Illusion Boutique Hotel By Xperience Playa Del Carmen
Hotel Illusion Boutique
Illusion Boutique Playa Del Carmen
Illusion Boutique Hotel By Xperience Hotels Riviera Maya/Playa Del Carmen
Hotel Style:
#45 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Illusion Boutique Hotel by Xperience Hotels staff and other travellers.
75 questions
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7 months ago
Portland, Oregon, United States
over a year ago
over a year ago
Kelowna, Canada
over a year ago

See all questions (75)

Questions? Get answers from Illusion Boutique Hotel by Xperience Hotels staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms in the fourth floor are by the pool.”
jat0027, 10 Apr 2017 | Read review
“Ask if they have a room with an outward facing window (this will allow more light into the room and give you more privacy).”
605meaganf, 6 Apr 2017 | Read review
“Make sure you face the ocean and NOT the street”
crosvs, 4 Apr 2017 | Read review
“4th or 5th floor the best views”
csentelik, 27 Mar 2017 | Read review
“Request a balcony”
gabrielle082017, 6 Mar 2017 | Read review
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