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Illusion Boutique Hotel by Xperience Hotels

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Traveller (599)
Room & Suite (373)
Pool & Beach (235)
Overview
  • Excellent61%
  • Very good29%
  • Average7%
  • Poor2%
  • Terrible1%
Travellers talk about
“rooftop pool”(36 reviews)
“balcony room”(11 reviews)
“perfect location”(39 reviews)
Free Wifi
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Suites
3 Star Hotel
All hotel details
Rooms
29 Apr30 Apr
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,649)
There are newer reviews for Illusion Boutique Hotel by Xperience Hotels
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463
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16
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All reviewsrooftop poolbalcony roomperfect locationfourth floorsmall hotelsmall poolhotel is greatrooms are largeair conditionerferry to cozumelnight lifeocean viewking bedour honeymoonavebeachmexico
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21 - 25 of 812 reviews
Reviewed 30 January 2018

The location was perfect, in the heart of Playa Del Carmen within a stones throw to the white sand beach. The staff were so nice and accommodating and the breakfast included was perfect nestled in a cute French style cafe. Our bedroom was large, clean...More

2  Thank AndrewLloyd87
Response from XperienceHR, other at Illusion Boutique Hotel by Xperience HotelsResponded 30 January 2018

Dear Ambassador Andrew, We are so grateful to have your comment! The most important thing is to know how was your stay because we take that comments to improve and it make us so happy to see that you really love your stay with us....More

Reviewed 27 January 2018

Nothing to complain about here... Room was large and quiet.Housekeeping was great- free breakfast at the restaurant was delicious...location of the hotel was right where you want to be..Front desk service was the best part- Claudia, Ale, and the night staff were very outgoing and...More

1  Thank Don H
Response from XperienceHR, other at Illusion Boutique Hotel by Xperience HotelsResponded 4 February 2018

Dear Ambassador Hein, I am so happy to hear about you! It seems that it was yesterday when you came to the reception and show me your guide of restaurants, that was fantastic! I hope you have a nice flight back home. For us it...More

Reviewed 27 January 2018 via mobile

The location - great . The staff - great . The bed bugs I got NOT SO GREAT. I enjoyed my trip until this happened. My arms, hands , back of my neck, and the side of my face are marked with bites. I noticed...More

1  Thank boogs11
Response from XperienceHR, other at Illusion Boutique Hotel by Xperience HotelsResponded 4 February 2018

Dear Ambassador Hyde, First of all I would like to thank you for your comment, we are always looking to know your experience with us so we can know what to do next. Receive from all this Xperience Hotels Family an apologize for the inconvenience...More

Reviewed 22 January 2018 via mobile

I booked this last minute on booking.com. When we arrived there was no rooms that we had booked so they gave us their best room, no extra charge. We got a welcome drink (booking.com genius benefit) and were shown to our room. It was fabulous,...More

1  Thank Alan F
Response from XperienceHR, other at Illusion Boutique Hotel by Xperience HotelsResponded 4 February 2018

Dear Ambassador Alan F, Thank you very much for your opinion! I am glad to know that you like our room Vision Cabaña, this are the favorites ones of our Ambassadors (Guests), the beautiful ocean view from our 501 is fantastic! My apologize for the...More

Reviewed 19 January 2018

This was surprisingly quiet considering that this hotel was steps off 5th Ave. Helpful, professional and friendly staff and clean comfortable rooms. The plunge pool was refreshing and there were plenty of lounge chairs. We will definitely stay here again the next time we’re in...More

Review collected in partnership with this hotel
2  Thank Trevor B
Response from XperienceHR, other at Illusion Boutique Hotel by Xperience HotelsResponded 4 February 2018

Dear Ambassador Trevor, ¡Muchas gracias! Thank you so much for giving us the best calification. It is wonderful to know that you enjoy your stay with us, is precisely that what we wanted to share, experiences in the hotel and with our Hospitality Devotees (Collaborators)....More

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Best Value Properties in Playa del Carmen, Mexico
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free High Speed Internet (WiFi)
Restaurant
Bar/Lounge
Hotel Amenities
Dry Cleaning
Laundry Service
Concierge
Multilingual Staff
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Restaurant
Bar/Lounge
Outdoor pool
Details
Price range
US$ 76 - US$ 161 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#45 Romantic Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$ 76 - US$ 161 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#45 Romantic Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms
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Traveller (599)
Room & Suite (373)
Pool & Beach (235)
Dining (92)
Amenities (33)
Family and Play Areas (6)
Questions & Answers
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irelandladyluck
6 March 2018|
AnswerShow all 3 answers
Response from XperienceHR | Property representative |
Dear Ms. Irelandladyluck, We apologize for the delay in our response, we have some inactive emails that could not permitted to get in touch with us. How can we help you? Please let us know so we can give you a response as... More
1
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lambracht
9 February 2018|
AnswerShow all 2 answers
Response from Aurora P | Reviewed this property |
We didn't rent a car. We took a direct bus from Cancun Airport to Playa. Easy, Safe & Cheap. Everything is walking distance, including the ferry to Cozumel.
0
Votes
Bonvoyage516
20 October 2017|
Answer
Response from Xperience H | Property representative |
Dear, First of all , sorry for my late reply , regarding your question , we do have a suite called Prestige Suite : 730 sqft suit one bedroom with a king size bed spacious terrace with a pool only a few steps away, and at... More
0
Votes
Google Translation
Room Tips
"Book room with balcony and street view - otherwise you'll have windows exiting on the walking terrace..."
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"Don't take no for an answer if you don't like your room and want another"
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"Recommend 4th floor rooms so your right by the pool."
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"Great rooms, great location, great amenities"
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