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Illusion Boutique Hotel by Xperience Hotels

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Illusion Boutique Hotel by Xperience Hotels
Illusion Boutique Hotel by Xperience Hotels
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1,341 Reviews from our TripAdvisor Community

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Showing 686: English reviews
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USA
Reviewed 2 days ago NEW

I like to stay at Illusion for many reasons when I am in Playa. Mostly the location and friendliness of staff. The breakfast was very good and the room quality was excellent. Would stay again on my next trip

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Helpful?
Thank Salvatore P
Houston, Texas
Reviewed 2 days ago NEW

I had a great time, people working there were very helpful and friendly. Very good location - close to the beach and to Quinta Avenida with great price for that location. Great view from 4th floor where we had the room.

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Thank Andreea S
tulalip. wa
Reviewed 2 weeks ago via mobile

Excellent location, your one-half block away from the beach, diving rental next door expect a little nose but clean and very comfortable , coffee available in the front lobby, your in the heart of party town

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Helpful?
Thank sandburns
Regina, Canada
Reviewed 2 weeks ago

Room 205 made our vacation a nightmare - the frosted glass window opens up to a 6' x 6' elevator shaft. The water pressure is so low that the water just dribbles out. My wife was on the verge of tears. After complaining about the room we were moved to Room 405. It was great, large windows, hot water and...

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1Thank Du46
Turku, Finland
Reviewed 2 weeks ago via mobile

Lovely hotel really close to 5th avenue which is the main street, but still quiet so you get a good night's sleep. Helpful really friendly staff. Very clean hotel, they do take care of the place really well. Breakfast is not so exciting, so if it is not included go to the place next door café madrez, cheaper and way...

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1Thank Susanne K
Vicenza, Italy
Reviewed 2 weeks ago

good position but when you book the room ask for a room with the windows that see inside and not on the street because during the night could be noise. the hotel is in the center all services are near so if you have to visit is good

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1Thank 233stefania
Atlanta, Georgia
Reviewed 2 weeks ago

playa del Carmen is a place for total relaxation mixed with crazy fun on 5th avenue. The illusions boutique hotel was ideally situated to allow for easy access to 5th avenue, great restaurants and the harbor for a quick ferry ride to Cozumel What made my stay at illusions boutique hotel so awesome was the people who worked there in...

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1Thank gabrielle082017
XperienceHR, Front Desk Supervisor at Illusion Boutique Hotel by Xperience Hotels, responded to this review

Dear Ambassador gabrielle082017, Thank you so much for your comments and for making us feel proud. We are at our best doing what we love, which is leaving our Infinite Hospitality print in all of our dear Ambassadors (guests). Thank you for allowing us to make you feel comfortable during your stay. Ana, Daniel and Yessy were very happy to...

San Francisco, California
Reviewed 3 weeks ago

I loved my stay here! What it makes this hotel special is its service. They truly go above and beyond. They were very flexible with my requests and always answer very quickly. Everybody was nice and kind. The hotel is located in block away from 5th Ave and I never had problems with noise. My room was big enough and...

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Thank leylag872
San Francisco, California
Reviewed 3 weeks ago

Perhaps never have I experienced such a level of customer service, particularly for a hotel priced in the $100 - $150 range. Great location, exceptional staff, solid food and complimentary breakfast. Would undoubtedly come back here and recommend it to anyone looking for a reliable hotel in Playa del Carmen

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Thank Jon B
Stenungsund
Reviewed 3 weeks ago

It was a very nice place near both the bath , shopping and many nice restaurants. A long stretch of beach on witch you can take long daily powerwalks. When you get a Little outside can you meet swimming turtles.

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Thank 877margaretak

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
The Illusion Boutique Hotel by Xperience Hotels is a small hotel with great personalized service and attention to details. A perfect blend of elegance and tropical freshness with a fusion of Asian/Italian decor and architectural style. ... more   less 

Additional Information about Illusion Boutique Hotel by Xperience Hotels

Address: Calle 8 Nte. | Entre 5a Ave y ZFM Lote 10, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: ₹ 5,107 - ₹ 14,142 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Illusion Boutique Hotel by Xperience Hotels 3.5*
Number of rooms: 45
Reservation Options:
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Also Known As:
Illusion Boutique Hotel By Xperience Playa Del Carmen
Hotel Illusion Boutique
Illusion Boutique Playa Del Carmen
Illusion Boutique Hotel By Xperience Hotels Riviera Maya/Playa Del Carmen
Hotel Style:
#45 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Illusion Boutique Hotel by Xperience Hotels staff and other travellers.
72 questions
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6 months ago
Portland, Oregon, United States
over a year ago
over a year ago
Kelowna, Canada
over a year ago

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Questions? Get answers from Illusion Boutique Hotel by Xperience Hotels staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Request a balcony”
 of 5 bubbles gabrielle082017, 6 Mar 2017 | Read review
“Fifth or fourth floor room are the best”
 of 5 bubbles khasa003, 15 Feb 2017 | Read review
“4th and 5th floor rooms by the rooftop pool.”
 of 5 bubbles rascott-jayhawk, 5 Feb 2017 | Read review
“Dont accept room nr 210 :)”
 of 5 bubbles capricorn80Malmoe, 3 Feb 2017 | Read review
“Decide if you want a roof top room with walk out to pool area.”
 of 5 bubbles luv2sk82015, 10 Jan 2017 | Read review
5 of 5