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The Royal Playa del Carmen

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The Royal Playa del Carmen
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14,444 Reviews from our TripAdvisor Community

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Showing 12,332: English reviews
Chicago, Illinois
Reviewed yesterday NEW

I have been to Mexico a few times in the past, but this was my first land trip to Playa. The Royal was recommended by my sister and her husband. My wife and I were celebrating our Honeymoon and we were in awe immediately upon arrival to the resort. We were greeted like royalty even before they asked for our...

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Helpful?
Thank Mark R
Reviewed yesterday NEWvia mobile

This place is in the best location! The staff is very friendly and helpful. Janeth was my go to girl for quick and great service! Alejandro a masseuse at Spazul on hotel grounds gave a great Mayan massage! Very clean. Entertainment every day. I will return to this place of every time I plan to visit Mexico. Thank you for...

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Thank Chell B
Minneapolis, MN
Reviewed yesterday NEW

My company had our President's Club trip here in early February. The location cannot be beat if you like downtown Playa Del Carmen. You walk out the front door and you are on the main drag. The resort itself has great restaurants, good service and a fun social pool area. The beach is nice and there is a volleyball court...

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1Thank shelbr01
Reviewed yesterday NEW

This hotel met and exceeded all expectations. The service, the restaurants, pools, beach area and the staff are Numero Uno! My booking was all inclusive and every single restaurant in the hotel was really good. Buffet had a wide range of items catering to every pallet. Thank you for an awesome trip!

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Thank Lee S
Reviewed yesterday NEW

The suites are beautiful, service excellent, food delicious, location great. The resort has it all and does a great job of having it all. This is our 3rd visit at the Royal, and we will be back again.

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Thank Shea J
Lincoln, Nebraska
Reviewed yesterday NEW

All I can say, is everyone should stay here at least once! It is paradise! We stayed for our 25th anniversary and was treated like a million bucks. Loved all the restaurants in the resort. Food was spectacular! The service was unbeatable. Seemed as though there are 2 employees to every guest. They are so friendly and happy to help....

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1Thank YolandaFisher
nyc
Reviewed yesterday NEW

My wife and I booked a week here in the 1st week of December. The trip started out in pure chaos as the check in process was a complete cluster. Tons of people in the lobby when we first got there. We were told to wait for someone so we can check in. about 20 minutes past and finally someone...

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Thank sicily6872
St. Jacobs, Canada
Reviewed yesterday NEW

Just a quick note this time.. Our 10th time back, and still the best place we have ever stayed. All the staff work so hard to make your stay memorable. Special thanks to Jose in Spice for setting up our table of 16 for a B-Day dinner. Xavier in Spice of an enjoyable breakfast everyday, and of course Victor for...

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Thank rogin
Reviewed 2 days ago NEWvia mobile

Me and my husband went for our honeymoon. Best experience by far I could have experienced. The bartenders at the Lobby Bar were amazing (bartender names: Reyes, Luis, Alexander, & Nelson) They were super friend and excellent customer services. I would recommend this place to all our friends and family!

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Thank Maria H
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review

Dear Maria H, Thank you for sharing your experience! We are excited you enjoyed your stay and that you especially like our service. we are very happy to read that our staff is doing a great job. Thank you again and we hope to see you on your Anniversary!!

Texas
Reviewed 2 days ago NEW

The Royal is a great place to spend a relaxing vacation. We had the basic suite and it was comfortable and larger than expected. Room service came twice a day, We tried all the restaurants including the Italian place at the Gran Porto next door, and all had great food. There's plenty of places to relax, although it can sometimes...

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Thank 2to4
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review

Dear 2to4, This is a fantastic review! We are thrilled you had such a wonderful stay with us. We really appreciate your point of view in each thing you mentioned. We certainly hope to welcome you back again very soon.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Breakfast
GreenLeadersSilver level
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Breakfast
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Along the powdery white sands of the Caribbean, The Royal welcomes guests to a world of all-inclusive luxuries exclusively for adults. Situated on the Riviera Maya just steps from Playa del Carmen's famous Fifth Avenue, the AAA Four-Diamond resort boasts all-suite accommodations with private balconies and spectacular views, plus special options such as swim-up suites and beachfront walkouts. From beach butlers to romance concierges, the attentive staff provides genuine hospitality at every turn as guests enjoy the luxurious spa, exquisite cuisine, natural beauty, and many other delights of The Royal. ... more   less 

Additional Information about The Royal Playa del Carmen

Address: Constituyentes Avenue #2, Playa del Carmen 77780, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: ₹ 23,550 - ₹ 45,603 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Royal Playa del Carmen 4.5*
Number of rooms: 513
Reservation Options:
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Also Known As:
The Royal Playa Del Carmen Hotel Playa Del Carmen
Royal Hotel Playa Del Carmen
Royal Porto Real
Royal Playa De Carmen
The Royal Playa Del Carmen Riviera Maya
Hotel Style:
#6 Romantic Hotel in Playa del Carmen
#8 Family Hotel in Playa del Carmen
#9 Top resorts Hotel in Playa del Carmen
#10 Spa Hotel in Playa del Carmen
#11 Luxury Hotel in Playa del Carmen
#12 On the Beach Hotel in Playa del Carmen
#15 Business Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from The Royal Playa del Carmen staff and other travellers.
1,446 questions
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Bradford, United Kingdom
over a year ago

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Questions? Get answers from The Royal Playa del Carmen staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Certain rooms come with different amenities. IE: butter service, cabanas, etc.”
 of 5 bubbles 621sheaj, 5 Dec 2016 | Read review
“We loved the junior suite. Had 2 person hot tub, deck, hammock, bar, etc.”
 of 5 bubbles YolandaFisher, 5 Dec 2016 | Read review
“Main Floor as the Lobby are convenient”
 of 5 bubbles alsip2003, 3 Dec 2016 | Read review
“Away from the ice machine.”
 of 5 bubbles MurrayD181, 3 Dec 2016 | Read review
“ocean view”
 of 5 bubbles edc0r17, 2 Dec 2016 | Read review
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