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The Royal Playa del Carmen

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The Royal Playa del Carmen
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14,950 Reviews from our TripAdvisor Community

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Showing 12,762: English reviews
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Rye, New York
Reviewed yesterday NEW

This resort must have extraordinary senior leadership...as everything from the initial greeting/check-in to checkout was handled perfectly. All of the staff were warm and professional...especially Grace. She was simply amazing, constantly on top of everything, assuring that we had an incredible experience. Not only was she good at her job, but she was very warm and kind. The resort itself...

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Helpful?
Thank Stuart R
Dallas, Texas
Reviewed 2 days ago NEW

Just spent a week at the Royal. It lives up to it's name. Some of the best service I've received at a inclusive hotel. Christin in the restaurant "Spice" was one of the kindest people, he had service with a smile. Mario Lopez managed the beach service and was great!! We ended the trip with a dinner at the EL...

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1Thank OMOM2012
Reviewed 2 days ago NEW

My time spent at The Royal for 12 days with my husband and daughter were the best 12 days I have spent. There was never a dull moment, with all of the pool activities and nighttime entertainment (which was great every single night). I have never seen so many people gather in a lobby at a resort to watch the...

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6Thank Gina M
Reviewed 2 days ago NEW

The resort is very beautifully appointed. The service impeccable. Food is first class dining all day long. Head waiter of Spice restaurant Jose Garcia and his staff went out of there way to give us service that was above and beyond. The entertainment was in the professional class and Israel was very helpful in all areas.

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Thank Robert C
Chicago, Illinois
Reviewed 2 days ago NEW

We were on a trip with adult cousins. We have a terrific time. The food is great and the service on every level is amazing. Amelia was terrific - she was our server on the beach front, and Graciella was our 'butler'. She made things easy for us every step of the way. Ana was also great making sure we...

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Thank Theodosia H
Las Vegas, Nevada
Reviewed 2 days ago NEW

We went to The Royal Playa del Carmen in December 2016 for a family Christmas trip. 3 adult brothers, spouses and parents for a group of 7 adults all seasoned travelers. Once we arrived from Cancun via our shuttle we were greeted with champagne and warm towels. We were in room 199 on the ground level by the pool. At...

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2Thank MissHollyP
Toronto, Canada
Reviewed 2 days ago NEW

My wife and I came to the resort to celebrate her Birthday!. The staff did a very good job decorating the room for that day. I appreciate that a lot. The room was kept very clean by our housekeeper Felciana, big thank you to her. I want to express a special thank you to the concierge Ivan, he is very...

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Thank arkan2017
Reviewed 2 days ago NEWvia mobile

From check in to check out you will not be disappointed!! From having drinks by the pool or ocean with Vicenta bringing them to you in a timely manner and making sure you are enjoying the day to learning how to dance and playing trivia with Nadia and the boys by the pool in the afternoon to eating at Mediterranean...

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Thank EmilyBoettcher
Toronto, Canada
Reviewed 2 days ago NEW

The Royal is an amazing place to spend your vacation. The service, the grounds, entertainment, pools restaurants are wonderful! I want to express a big thank you to our concierge Ivan who made our check in and check out quick and easy and was always there for us to answer the questions. He is very professional and very nice person...

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Thank nbtoronto2017
Omaha, Nebraska
Reviewed 2 days ago NEW

William and Cano from the bellboy staff were friendly and welcoming and really started our trip off the right way. The rooms, beach, location, food, room service, pool...everything was top notch at this property. My wife and I felt like royalty there - the staff is by far the best we've ever experienced. You really cannot go wrong if you...

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Thank danhoward7

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Spa
  • Breakfast included
GreenLeadersSilver level
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Along the powdery white sands of the Caribbean, The Royal welcomes guests to a world of all-inclusive luxuries exclusively for adults. Situated on the Riviera Maya just steps from Playa del Carmen's famous Fifth Avenue, the AAA Four-Diamond resort boasts all-suite accommodations with private balconies and spectacular views, plus special options such as swim-up suites and beachfront walkouts. From beach butlers to romance concierges, the attentive staff provides genuine hospitality at every turn as guests enjoy the luxurious spa, exquisite cuisine, natural beauty, and many other delights of The Royal. ... more   less 

Additional Information about The Royal Playa del Carmen

Address: Constituyentes Avenue #2, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: ₹ 21,652 - ₹ 48,934 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Royal Playa del Carmen 4.5*
Number of rooms: 513
Reservation Options:
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Also Known As:
The Royal Playa Del Carmen Hotel Playa Del Carmen
Royal Hotel Playa Del Carmen
Royal Porto Real
Royal Playa De Carmen
The Royal Playa Del Carmen Riviera Maya
Hotel Style:
#6 Romantic Hotel in Playa del Carmen
#8 Family Hotel in Playa del Carmen
#10 Top resorts Hotel in Playa del Carmen
#11 Spa Hotel in Playa del Carmen
#11 Luxury Hotel in Playa del Carmen
#13 On the Beach Hotel in Playa del Carmen
#15 Business Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from The Royal Playa del Carmen staff and other travellers.
1,569 questions
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Bradford, United Kingdom
over a year ago

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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“need to specify if you want a quiet area or poolside, etc.”
 of 5 bubbles 642stuartr, 24 Feb 2017 | Read review
“Rooms with swim-up pools are most quiet, rooms by main pool is where the party is at!”
 of 5 bubbles ginamQ3008TB, 23 Feb 2017 | Read review
“not near the dock. you can hear the horn from the boat going to Cozumel”
 of 5 bubbles TheodosiaH, 23 Feb 2017 | Read review
“We had room 199 and while it was ground level there was still a bit of a view and super access to the pool area! Became the family hub!”
 of 5 bubbles MissHollyP, 23 Feb 2017 | Read review
“If you want a full ocean view, make sure to book one that says ocean front. If it says just "ocean view" it's most likely a partial view.”
 of 5 bubbles danhoward7, 23 Feb 2017 | Read review
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