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The Royal Playa del Carmen

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14,456 Reviews from our TripAdvisor Community

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Showing 12,341: English reviews
Reviewed yesterday NEWvia mobile

It was the best . Had a great butler Juan Jose Lopez , he made it just right . The place , the people was Beautiful . It's just the right place to get away with that special someone in your life . so if you have the time this is the place I recommends.

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Helpful?
Thank John B
Port Alice, British Columbia, Canada
Reviewed yesterday NEW

From the moment we arrived, through the end of our ten day visit, this resort really did deliver exceptional service, food and drink in an immaculate and stunning resort. White sand beaches against the turquoise Caribbean, and enough loungers and beach beds for everyone. A choice of a quiet pool or one with music and activities means that guests can...

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Thank Lori M
La Vergne, Tennessee
Reviewed yesterday NEWvia mobile

Our 1st time here and it was amazing. The beach was perfect, swimming pools weren't over crowed, food was wonderful, and all you can drink. Amazing staff, Francisco Paco Loco made our trip special + fun

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Thank ericacook587
Madera, California
Reviewed 2 days ago NEW

while on out honeymoon we had one of the best experiences ever from the start the Royal gave us first class treatment. everyone was very great and friendly. Every night they have a show in the lobby. we had some great times here Reyes gave exceptional service and was always very attentive he was by far one of the best...

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Helpful?
Thank pumasesc
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review

Dear pumasesc, We would like to express our deep gratitude for celebrating with us one of the most especial events in your life: your honeymoon! Thank you very much for sharing with us and all others your ROYAL experience. It is always so rewarding to know that our Staff went above and beyond to make your stay memorable. We look...

Reviewed 2 days ago NEW

We got married and honeymooned at the Royal for 12 days this past November and it was the best! We arrived early evening to be greeted with champagne and were quickly checked into our room which was amazing - a swim-up walk out beach front location. We had 31 friends and family in town and we kicked off the fun...

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Helpful?
Thank Cindy A
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review

Dear Cindy A, Our top priority is to make a dreamed vacation for each of our guest and we are very grateful that this was your case. We feel really pleased that you enjoyed your Wedding and Honeymoon with us!! We truly appreciate your wonderful comment, it is really nice, and it makes us feel very proud of our staff...

Brooklyn, New York
Reviewed 3 days ago NEW

I have never been to a nicer place in my 48 years on earth. My family dragged me here "kicking and screaming" and when we left they had to drag me away "Kicking and screaming". I started each day and ended each night at "The Coffee House" for a mixture of delicious choices served to me with a beautiful smile...

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2Thank zeeknow
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review

Dear zeeknow, Thank you very much for your kind comments and great review. We are glad to read that you really enjoyed your vacation. We will make sure to tell our staff members that you have mentioned what a great job they are doing!! We look forward to welcoming you back in the near future in our beautiful resort.

Beaufort, South Carolina
Reviewed 3 days ago NEW

My husband and I came for a week in November. We chose this resort as it was located within walking distance of downtown Playa del Carmen. While we loved walking around town (right outside the front door) we rarely wanted to leave the resort. The service is unrivaled, with staff going above and beyond to meet every request. We felt...

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1Thank Lane N
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review

Dear Lane N, Thank you for choosing us to spend your vacation in our beautiful hotel! Your comments are important for us and we are grateful that you take some minutes from your valuable time and make this review from us, this is very helpful for us. We definitely feel very pleased to read this review, thank you so much...

Los Angeles
Reviewed 3 days ago NEW

We loved our stay at the Royal, the food was amazing! Asiana was our favorite, the taco bar and tapas restaurant were very good too. We ate at Chef's plate twice, loved Maria's Marie. The Hotel's location is great if you like to shop and go into town. Our room was the best suite we ever stayed in, but we...

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Helpful?
Thank jacuzziqueen
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review

Dear jacuzziqueen, Thank you for taking the time to review our Resort. Thank you for your kind words about our Resort facilities, we are very happy that you enjoyed them. It will be an honor to have the opportunity to host you once again in the near future in your Home, Away from Home!

Houston, United States
Reviewed 3 days ago NEWvia mobile

The SPAzul at The Royal Hotel Playa del Carmen is over-the-top FABULOUS! Don't miss it. Christy and Maricela did a superb job with our hair & makeup for the wedding. Both amazingly accomplished in their skill!! Susan,Paty and Erika are THE BEST at the front desk. So accommodating, gracious, thoughtful & knowledgeable. Always willing to go above and beyond to...

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Thank Denise S
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review

Dear Denise S, We truly appreciate your review, it is really nice, and make us feel very proud of our Spa service and staff!! Our top priority is to offer an exceptional service to each of our guests and it is very satisfying to read that this was your case. It is always so rewarding to know that our staff...

Chicago, Illinois
Reviewed 4 days ago NEW

I have been to Mexico a few times in the past, but this was my first land trip to Playa. The Royal was recommended by my sister and her husband. My wife and I were celebrating our Honeymoon and we were in awe immediately upon arrival to the resort. We were greeted like royalty even before they asked for our...

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Helpful?
Thank Mark R
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review

Dear Mark R, Thank you so much for your fantastic review! We are very happy to hear that it was a great experience for you. We really appreciate your great point of view! We are looking forward to host you again very son, it will be an honor for us to pamper you once again!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Breakfast
GreenLeadersSilver level
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Breakfast
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Along the powdery white sands of the Caribbean, The Royal welcomes guests to a world of all-inclusive luxuries exclusively for adults. Situated on the Riviera Maya just steps from Playa del Carmen's famous Fifth Avenue, the AAA Four-Diamond resort boasts all-suite accommodations with private balconies and spectacular views, plus special options such as swim-up suites and beachfront walkouts. From beach butlers to romance concierges, the attentive staff provides genuine hospitality at every turn as guests enjoy the luxurious spa, exquisite cuisine, natural beauty, and many other delights of The Royal. ... more   less 

Additional Information about The Royal Playa del Carmen

Address: Constituyentes Avenue #2, Playa del Carmen 77780, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: ₹ 23,215 - ₹ 45,347 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Royal Playa del Carmen 4.5*
Number of rooms: 513
Reservation Options:
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Also Known As:
The Royal Playa Del Carmen Hotel Playa Del Carmen
Royal Hotel Playa Del Carmen
Royal Porto Real
Royal Playa De Carmen
The Royal Playa Del Carmen Riviera Maya
Hotel Style:
#6 Romantic Hotel in Playa del Carmen
#8 Family Hotel in Playa del Carmen
#9 Top resorts Hotel in Playa del Carmen
#10 Spa Hotel in Playa del Carmen
#11 Luxury Hotel in Playa del Carmen
#12 On the Beach Hotel in Playa del Carmen
#15 Business Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from The Royal Playa del Carmen staff and other travellers.
1,447 questions
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Bradford, United Kingdom
over a year ago

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Questions? Get answers from The Royal Playa del Carmen staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Book an oceanfront! master suite room 533 was quiet and on the end”
 of 5 bubbles jacuzziqueen, 6 Dec 2016 | Read review
“Certain rooms come with different amenities. IE: butter service, cabanas, etc.”
 of 5 bubbles 621sheaj, 5 Dec 2016 | Read review
“We loved the junior suite. Had 2 person hot tub, deck, hammock, bar, etc.”
 of 5 bubbles YolandaFisher, 5 Dec 2016 | Read review
“Main Floor as the Lobby are convenient”
 of 5 bubbles alsip2003, 3 Dec 2016 | Read review
“Away from the ice machine.”
 of 5 bubbles MurrayD181, 3 Dec 2016 | Read review
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