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Hilton Playa del Carmen

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Traveller (16903)
Room & Suite (3787)
Pool & Beach (2811)
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23 Dec24 Dec
1 room, 2 adults, 0 children
Standard Room
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Travellers' Choice 2018 Winner
Certificate of Excellence
GreenLeaders Silver level
Overlooking the palm-lined beaches of the Caribbean Sea, our AAA Four-Diamond Hilton Playa del Carmen, An All Inclusive Resort is an elegant getaway for sophisticated relaxation. Relax in our light and airy all-suite accommodations featuring a private balcony, complimentary WiFi, pillow menu, mini-bar, double jetted tubs and rainfall showers. Choose one of our beachfront or swim-up suites for a large living room, additional amenities and direct access to the water.Discover designer boutiques, handcrafted goods, vibrant bars and entertainment just outside our doors. Within walking distance to the famous Fifth Avenue, our resort puts you in the heart of Playa del Carmen’s trendy attractions. Unwind with a holistic spa experience at SPAzul, including a Temazcal stone steam bath, couples treatments and salon services. Enjoy our Olympic-sized lap pool, tranquil relaxation pool, large fitness center, rooftop tennis court, water activities and more.
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Property amenities
Room Service
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Business Centre with Internet Access
Wheelchair Access
Airport Transportation
Public Wifi
Dry Cleaning
Meeting Rooms
Hot Tub
Banquet Room
Multilingual Staff
Conference Facilities
Heated pool
Adult pool
Outdoor pool
Breakfast Available
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Room features
Non-Smoking Rooms
Air Conditioning
Accessible rooms
Refrigerator in room
Good to know
Centrally Located
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This was our third year in a row at The Royal / The Hilton Playa del Carmen and there is a great reason why it's the third year in a row!!! Here are many of them
10. The Tennis Court
9. 5th Avenue
8. The contests at the Pool (had a few winners)
7. The SHOW
6. The SPA (my wife
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We went for our honey on 9/15/18. Overall trip was AMAZING. The hotel is super clean with so many employees on staff. We had the oceanfront room which did not disappoint. They had our room set up with flowers and dessert for our honeymoon which was a nice surprise because we told
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This was our 4th time to the Royal (now Hilton). The staff is still completely amazing all around. Unfortunately, they are no longer offering many top shelf liquor options. You have to pay extra for the premium tequila and we were told Jameson is no longer available. I know liquo
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Review collected in partnership with Hilton Hotels & Resorts
Heaven on Earth!

Let me preface this review with this... I started my career (years ago) in Human Resources in hospitality for a very popular brand and have trained employees on customer service and have been the manager on duty on weekends. I have been to this property before a
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Response from Lynn D, Gerente at Hilton Playa del Carmen
Responded yesterday
Dear shamara34, Thank you so much for your fantastic review! We are very happy to hear that it was a great experience for you, and that you found our staff to be very helpful and attentive, this will motivate us to keep doing our best job! Thank you for choosing us to spend your vacation. Also we would like to mention that we really appreciate your great point of view! We are looking forward to host you again very soon it will be an honor for us to pamper you once again!
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The Royal is now owned by Hilton, but it is still a great place to visit. No major changes yet, all was in great condition. Enjoyed a couples massage at Spazul from Gilda Samuel, which was amazing. Ask for spa specials when you check in.
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Response from Lynn D, Gerente at Hilton Playa del Carmen
Responded yesterday
Dear MorrisJ780, Thank you for taking time out to share your experience! We definitely feel very pleased to read this review, thank you so much for all your kind words to our staff, this is the best way to know that they are doing an excellent job. It will an honor to have the opportunity to host and pamper you again in the near future.
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Album Categories
All photosTravellerRoom & SuitePool & BeachDining Family and Play AreasBusiness Centre & Event Rooms
This is the walkout to the beach from our room
Upgrade the room. Totally worth it!
Professional photo exclusively commissioned by TripAdvisorHilton Playa del Carmen
The Royal Master Suite Ocean Front at The Royal Playa del Carmen
Professional photo exclusively commissioned by TripAdvisorHilton Playa del Carmen
The Royal Junior Suite Swim Up with Ocean View at The Royal Playa del Carmen
Hello, is the Junior Suite Swim Up also oceanfront?
Do guests staying at Panama Jacks have exchange privileges at the Hilton (formerly the Royal)?
Dear SandyTracy, thank you for contacting us.We are afraid to let you know that guests staying at Panama Jack have no exchange priviledges at Hilton Playa del Carmen. You are very welcome to stay at Hilton Playa del Carmen where you will be pampered and we will make you feel at Home!!!
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Hi Lynn D Concerning the Panama Jacks question the email address you supplied does not work. Could you please post that email again. Thanks Brian B
Hi Melissa B, of course, it is trply . management @ playa resorts . com or you can try with this one claudia . padron @ playa resorts . com either one will help you. Thanks!
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I have heard that there are no longer all-inclusive privileges at the former sister hotel Panama Jacks. I also heard however that if your stay was booked prior to November 1st, 2018 that you were grandfathered in. Is this true or false? I will be there in January and booked before November 1st.
Dear Brian B, thank you for contacting us. Please send an email with all your booking Information to trply management @ playa resorts . com Thank you so much. Best regards!
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Hello, I will be traveling there next week! Are most of the restaurants included in the all-inclusive? I am just trying to plan ahead.
Dear Amanda M, thank you for contacting us. Yes, all restaurants are included execpt for Chef´s Plate, this one has a sur charge unless you have booked an Ocean Front Suite or upper category. Best regards.
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"Ask for upgrade ahead of time; make sure you are not located over the street as we were and I booked this hotel almost a year in advance"
"If you want a quieter room, you'll want to be away from the pool."
"Do not hesitate to choose Hilton Resort"
"garden suites are quieter, with a wonderful terrace veiw, most affordable also"
"They say Ocean front but most rooms only provide a small glimpse of the sea. Its big so be careful on location from front desk."
US$ 263 - US$ 713 (Based on Average Rates for a Standard Room)
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