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This hotel was in a great location. The staff is friendly and responsive. The room was fine - not luxury, but adequate. Some small things they should change could make guests feel more comfortable: the pillows were the lumpiest I have EVER encountered, no soap...More
Response from HotelesMaya, Director de Relaciones Públicas at Maya del CarmenResponded 1 week ago
Dear Catnipkiss, I appreciate your feedback about our hotel. All your comments are essential to improve our service. I will make sure that your comments are transmitted to our management. Take care!
This is a Mexican style hotel, so do not expect the Hyatt. I had a family size suite that included a fully equipped kitchen. The place was clean and had a nice little pool. There was even a dining table.
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Response from HotelesMaya, Director de Relaciones Públicas at Maya del CarmenResponded 4 weeks ago
Dear DrUidx, I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel. Take care!
I had to spend an extra night at Playa del Carmen and in a quick decison booked this "ok" looking hotel. Breakfast was included and had parking inc as well as internet.
Well... the room was spacious but stinked to cigarett, specially bed and pillows..the...More
We were a bit worried before going and had debated changing hotel due to some of the reviews on here. We are now so glad we didn't!
It is true that the bed was quite hard and that breakfast consists only of juice,cereal and toast...More
I recently stayed here with my mom and friend - early July of 2017. The location of the hotel is superb!! You are in north Playa del Carmen, three blocks from a public entrance to the beach (this side of the beach is less market-y...More