We have stayed at the Hacienda Vista Real for many years and always get the same large suite at a very reasonable price Last year there was a major leak in the roof which left several units uninhabitable, including our regular room but we were given an equally large spacious suite this year and once again had a perfect vacation. The Hotel will be shutting down for three months to renovate the rooms and bring them all back up to standard. The Hotel is quiet and isolated making it the perfect place to go for a relaxing do nothing vacation
The breakfast was good, lunch was good quality too. The hotel itself is not large and in "ok" shape. The credit card machine at the front desk is troublesome. Our card (VISA - Canadian) kept getting declined or timing out even though the charge actually went through. Their head office is slow to respond to calls to verify the transaction went through so we had to pay twice. There's a nice restaurant nearby the hotel when helped for dinners. Overall I would not return. Not a horrible experience but not a lot of hotel services, mediocre room, and so-so location. Oh, and the Wifi barely reaches the rooms and is slow.
We spent 5 lovely days in this hotel...It is true that the building is old and needs renovation but I think price is very resonable. Hotel is very nice,beautiful quite property, interesting architecture great for photos, nice spaciuos rooms that are very clean, staff is friendly, breakfast great. Location is fantastic, close to everything if you have car, but also in secured area. You can tell that when opened, this hotel must have been something amazing, surley one of the most beautiful hotels in Playa and I think when invested in it, it can be again. We would definitely stay here again!
Hotel is not good for long trip...3days max. Run down and hot tub by pool broken. Breakfast okay and restaurant closes early. Location is okay if you like to walk. Gated community so its quiet and safe
We came here for the first time last year enjoyed it so much we booked again. The staff remembered us which made us very happy and our stay was a joy. Cesar and Valentin were so kind and friendly. Cesar we want to thank you for everything you did for us and we truly hope to see you again like you said to us when we sadly had to check out, you have to leave to come back. Vista Real serves an excellent breakfast thanks to chef Santiago and our wonderful servers Manahem and Viviana we miss you and thank you for all you did for us and we promise to bring more coffee candies with us. This is an older Mexican style hotel which is surrounded by a golf course so your view at the pool are ponds,fountains,greens and wildlife. When we find a hotel like this and small issues come up and the staff is always there for us we have always found a way to work it out. We think this hotel is wonderful if you want 2020 modern style don`t come here if you want to enjoy Mexico and feel like your in Mexico this is the place.…
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