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Eurostars Hacienda Vista Real

Villas Pakal Paseo Chichen Itza Ret. 3 Lotes 12 y 13, Playa del Carmen 77710 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
US$ 94
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US$ 77
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Free cancellation until 23/08/21
Reserve now, pay at stay
Eurostars Hotels
US$ 94
US$ 63
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SnaptravelUS$ 69
Booking.comUS$ 77
Hotels.comUS$ 79
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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
Traveller (616)
Panoramas (9)
Room & Suite (416)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
Updated 30/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 30/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#127 of 286 hotels in Playa del Carmen
Hotel Eurostars Hacienda Vista Real is a luxury resort that beckons you to enjoy the pleasures of Mexico´s Caribbean coastline. The hotel has 77 elegant, sophisticated rooms, a swimming pool and restaurant, which offers a buffet breakfast and traditional Mexican snacks for lunch, including chicken fajitas, guacamole, quesadillas and chilaquiles.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Free breakfast
Bicycle rental
Golf course
Children Activities (Kid / Family Friendly)
Hot bath
Outdoor pool
Swimup bar
Breakfast buffet
Snack bar
Poolside bar
Car hire
Currency exchange
Non-smoking hotel
Sun terrace
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Private balcony
Flatscreen TV
Room types
Non-smoking rooms
Family rooms
Good to know
Residential Neighbourhood
Languages Spoken
English, Spanish
719Reviews22Q+A65Room tips
Traveller rating
  • 266
  • 264
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  • 58
Time of year
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Popular mentions
Norm wrote a review Mar 2020
2 contributions2 helpful votes
We have stayed at the Hacienda Vista Real for many years and always get the same large suite at a very reasonable price Last year there was a major leak in the roof which left several units uninhabitable, including our regular room but we were given an equally large spacious suite this year and once again had a perfect vacation. The Hotel will be shutting down for three months to renovate the rooms and bring them all back up to standard. The Hotel is quiet and isolated making it the perfect place to go for a relaxing do nothing vacation
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Date of stay: March 2020
Room Tip: The rooms are of different sizes so ask for a room description when you book
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1 Helpful vote
Jeff B wrote a review Feb 2020
2 contributions2 helpful votes
The breakfast was good, lunch was good quality too. The hotel itself is not large and in "ok" shape. The credit card machine at the front desk is troublesome. Our card (VISA - Canadian) kept getting declined or timing out even though the charge actually went through. Their head office is slow to respond to calls to verify the transaction went through so we had to pay twice. There's a nice restaurant nearby the hotel when helped for dinners. Overall I would not return. Not a horrible experience but not a lot of hotel services, mediocre room, and so-so location. Oh, and the Wifi barely reaches the rooms and is slow.
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Date of stay: February 2020Trip type: Travelled as a couple
1 Helpful vote
daniela s wrote a review Jan 2020
36 contributions12 helpful votes
We spent 5 lovely days in this hotel...It is true that the building is old and needs renovation but I think price is very resonable. Hotel is very nice,beautiful quite property, interesting architecture great for photos, nice spaciuos rooms that are very clean, staff is friendly, breakfast great. Location is fantastic, close to everything if you have car, but also in secured area. You can tell that when opened, this hotel must have been something amazing, surley one of the most beautiful hotels in Playa and I think when invested in it, it can be again. We would definitely stay here again!
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Date of stay: February 2019
1 Helpful vote
Adventure D wrote a review Dec 2019
Austin, Minnesota5 contributions12 helpful votes
Hotel is not good for long trip...3days max. Run down and hot tub by pool broken. Breakfast okay and restaurant closes early. Location is okay if you like to walk. Gated community so its quiet and safe
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Date of stay: December 2019Trip type: Travelled with family
1 Helpful vote
Graham H wrote a review Nov 2019
Canada190 contributions94 helpful votes
We came here for the first time last year enjoyed it so much we booked again. The staff remembered us which made us very happy and our stay was a joy. Cesar and Valentin were so kind and friendly. Cesar we want to thank you for everything you did for us and we truly hope to see you again like you said to us when we sadly had to check out, you have to leave to come back. Vista Real serves an excellent breakfast thanks to chef Santiago and our wonderful servers Manahem and Viviana we miss you and thank you for all you did for us and we promise to bring more coffee candies with us. This is an older Mexican style hotel which is surrounded by a golf course so your view at the pool are ponds,fountains,greens and wildlife. When we find a hotel like this and small issues come up and the staff is always there for us we have always found a way to work it out. We think this hotel is wonderful if you want 2020 modern style don`t come here if you want to enjoy Mexico and feel like your in Mexico this is the place.
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Date of stay: November 2019
Sleep Quality
1 Helpful vote
US$ 58 - US$ 177 (Based on Average Rates for a Standard Room)
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
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Frequently Asked Questions about Eurostars Hacienda Vista Real
Which popular attractions are close to Eurostars Hacienda Vista Real?
Nearby attractions include Cenote Carwash (1.0 km), Zona Arqueológica Playa del Carmen (0.9 km), and Plaza Playacar (0.7 km).
What are some of the property amenities at Eurostars Hacienda Vista Real?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Eurostars Hacienda Vista Real?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Eurostars Hacienda Vista Real?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Eurostars Hacienda Vista Real?
Yes, free parking is available to guests.
What are some restaurants close to Eurostars Hacienda Vista Real?
Conveniently located restaurants include Lara & Luca, Perché No Restaurante Pizzería, and Sundowner Yacht Club.
Are there opportunities to exercise at Eurostars Hacienda Vista Real?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Eurostars Hacienda Vista Real?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Eurostars Hacienda Vista Real?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Eurostars Hacienda Vista Real?
Many travellers enjoy visiting Zona Arqueológica Playa del Carmen (0.9 km).
Is Eurostars Hacienda Vista Real accessible?
Yes, it offers wheelchair access and reduced mobility rooms. For specific enquiries, we recommend calling ahead to confirm.