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Hotel Hacienda del Caribe

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Hotel Hacienda del Caribe
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275 Reviews from our TripAdvisor Community

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Showing 135: English reviews
Malmo, Sweden
Reviewed 2 weeks ago via mobile

As many people have mentioned the hotel is beautiful. Very central and only 1 minute walk from the beach. I got a big room on the third floor. The towels were clean but worn out. No floor towel. No soap and the shower hadn't been cleaned, shower floor was filled with sand from the beach and in need of renovation....

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Helpful?
Thank 12da4H9
Paulina M, Director de Relaciones Públicas at Hotel Hacienda del Caribe, responded to this review

Hello Thank you so much for your comments, you are very important for us Sorry about the bad experience, we are working hard to improve. We look forward to hosting you ! Serving you is a privilege!

Reviewed 2 weeks ago

This was our 8th year staying at this very quaint, cultural hotel. The staff is always so helpful. We most enjoy seeing those who remember us from our previous trips. It is an happy reunion. The rooms are clean and fun with Mexican decor. They are a block from 5th Ave and 2 blocks from the beach. Everything you could...

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Helpful?
Thank Laurie S
Paulina M, Director de Relaciones Públicas at Hotel Hacienda del Caribe, responded to this review

Hello Laurie! Thank you so much for your comments, you are very important for us. We look forward to hosting you in your home away from home ! Serving you is a privilege!

Reviewed 2 weeks ago via mobile

Basic hotel. Clean rooms and AC worked very well. Restaurant on premises serves surprisingly awesome burgers. Location is superb! Everything is nearby. Close to the beach and 5 min walk to the bus stop that takes you to the airport and 6 min walk to Cazumel ferry.

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Helpful?
Thank Vlad T
Paulina M, Director de Relaciones Públicas at Hotel Hacienda del Caribe, responded to this review

Hello Thank you so much for your comments, you are very important for us. We look forward to hosting you ! Serving you is a privilege!

Reviewed 3 weeks ago

My friend and I are both diplomates in the US and we have recently traveled to Mexico. On 12/5/16 we came back to our room at night with a few friends and when we walked in the hotel, the hotel gate was closed and there was only a security guard on premises. The security guard opened the gate, welcomed us...

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Helpful?
3Thank Idan R
Paulina M, Director de Relaciones Públicas at Hotel Hacienda del Caribe, responded to this review

Hello Idan! Thank you so much for your comments, you are very important for us. Weed is not legal in Mexico yet, and all rooms are non smoking, so sorry about this 2 things. We called the police because your friends were climbing the main door, again sorry about this. For security reasons visitors not allowed inside the room just...

Dublin, Ireland
Reviewed 3 weeks ago via mobile

Loved this hotel beautiful inside with very attentive staff. Had all you want in the middle of town and only a stones throw from the beach. Try and get a room away from the street as it can get noisy at night. Don't bother getting breakfast with the deal as all you get its treacle coffee and some bread which...

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Helpful?
3Thank ShaneDalton
Paulina M, Director de Relaciones Públicas at Hotel Hacienda del Caribe, responded to this review

Hello Shane Thank you so much for your comments, you are very important for us we are sorry about how we made you feel about the breakfast, so sorry, we are working on that. We look forward to hosting you ! Serving you is a privilege!

Mississauga, Canada
Reviewed 15 December 2016

My friends and I stayed again at the Hacienda this past fall, and I have already booked our rooms for the spring. We have an annual tradition of spending a couple of days in Playa after we serve on a medical mission. We used to stay at the now defunct Molcas, but I daresay the Hacienda del Caribe is better...

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Helpful?
Thank nomadnurse
Paulina M, Director de Relaciones Públicas at Hotel Hacienda del Caribe, responded to this review

Hello Thank you so much for your comments, you are very important for us We look forward to hosting you in March! Serving you is a privilege!

Philadelphia, Pennsylvania
Reviewed 30 November 2016

great location near ado bus station. comfortable bed. The bathroom could have been better, room did not have a window. but, we got this at a good price and we were mostly outside visiting places, so no complains. the staff at the reception spoke english. so, it helped us. they had good offers in restaurants on the 5th avenue.

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Helpful?
Thank arunkumarcitla
Paulina M, Director de Relaciones Públicas at Hotel Hacienda del Caribe, responded to this review

Hello Thank you so much for your comments, you are very important for us We look forward to hosting you ! Serving you is a privilege!

Charlotte, North Carolina
Reviewed 2 November 2016

This is a more traditional, classic Mexican style hotel. The rooms could use an upgrade, but everything functions well. The absolute best thing about this hotel is it's location to the main pedestrian street in Playa del Carmen, and easy walk to the beach.

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Helpful?
Thank BuddyinCharlotte2014
Paulina M, Director de Relaciones Públicas at Hotel Hacienda del Caribe, responded to this review

Hello Thank you for your comments, for sure we are going to work in our rooms to upgrade them. Your home away from home.

Reviewed 28 October 2016 via mobile

Extremely noisy!!! We're in room 312 right now and the thud thud thudding from the bar next door keeps us awake until 4:14 AM!! This is our third night here and we might just eat the other two nights and move to another hotel that is quiet .Wifi is weak and intermittent or just goes away and comes back. But,...

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Helpful?
1Thank R Ramey
Paulina M, Director de Relaciones Públicas at Hotel Hacienda del Caribe, responded to this review

Hola Ramey Thank you for your comments

Reviewed 19 October 2016 via mobile

The hotel has a perfect location if you want to enjoy the beach, walk in the 5° avenue and use the ADO bus terminal or the ferry to Cozumel. The staff is very helpful and gices a lot of information about the things you can do during your trip. The price was very good as well!

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Helpful?
Thank Ana Paula S
Paulina M, Director de Relaciones Públicas at Hotel Hacienda del Caribe, responded to this review

Hello Ana Paula Thank you for your comments, please next time don't forget to ask about loyalty prices for our repeat clients. Hacienda del Caribe your home away from home. Serving you is a privilege!

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Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
  • Restaurant
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Airport Transportation
Official Description (provided by the hotel)
Hotel characterized by a Mexican style created to meet the needs of the traveler who appreciates the best quality, privacy and personalized service in a world full of details with flavored Mexico. Hacienda del Caribe is a small hotel so that each of our 34 rooms have charm and personality. We invite you to discover Hacienda del Caribe where serving you is a privilege! ... more   less 

Additional Information about Hotel Hacienda del Caribe

Address: Calle 2 Norte 141 | Entre 5ta Avenida y Avenida 10, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: ₹ 3,069 - ₹ 7,776 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Hacienda del Caribe 3*
Number of rooms: 34
Reservation Options:
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Also Known As:
Hacienda Del Caribe Hotel
Hacienda Del Caribe Playa Carmen
Hotel Hacienda Del Caribe Riviera Maya/Playa Del Carmen
Hotel Style:
#17 Best Value Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Hacienda del Caribe staff and other travellers.
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Questions? Get answers from Hotel Hacienda del Caribe staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“No elevator, ask for a ground floor room if the knees and hips are creaky or your balance is off.”
 of 5 bubbles nomadnurse, 15 Dec 2016 | Read review
“ask for room with window”
 of 5 bubbles arunkumarcitla, 30 Nov 2016 | Read review
“All rooms are nice”
 of 5 bubbles melchorm, 5 Jul 2016 | Read review
“Top floors are quiet, away from the street and restaurant, though the surrounding area and courtyard are rather loud.”
 of 5 bubbles choulipatches, 26 May 2016 | Read review
“Away from the main road”
 of 5 bubbles lmhomes1, 6 May 2016 | Read review
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