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Secrets Capri Riviera Cancun

Booking.comUS$ 318*
View Deal
Certificate of Excellence
GreenLeadersBronze level
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$ 372*
US$ 318*
US$ 372*
US$ 317*
US$ 372*
US$ 317*
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Secrets Capri Riviera Cancun
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9,171 Reviews from our TripAdvisor Community

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Showing 8,667: English reviews
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Auburn, Indiana
Reviewed yesterday NEWvia mobile

This trip was our 2nd visit to Secrets Capri and it won't be our last! The staff is amazing as well as the facilities. Our wedding coordinator, Angelica, was absolutely amazing and made the entire process so easy. The photographers are phenomenal and so much fun!! This place is by far our favorite vacation destination! The location is perfect as...

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Helpful?
Thank b_kys_mom
PA
Reviewed yesterday NEW

We loved our vow renewal at Secrets Capri. Our wedding coordinator, Angie, was so sweet, organized and patient. She answered all of our questions and made the ceremony very special. We will remember it forever! As far as our room, we had a beachfront on the 1st floor that had a beautiful view and was very convenient since you could...

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Thank USpittgirl
Reviewed yesterday NEW

Secrets Capri was an excellent adult only resort. We had a brilliant 2 week stay and the service was excellent right through the resort from housekeeping through to restaurant and bar staff. The resort had an onsite entertainment team that worked tirelessly to keep the guests (who wanted activities) on the go.

Review collected in partnership with this hotel
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Helpful?
Thank GaryPort
Long Beach, California
Reviewed yesterday NEW

The walls are very thin. Could hear people talking, doors slamming, carts shuffling before 5 am. Overall service was very good and the employees are the best. All were very friendly, playful and always smiling.

Review collected in partnership with this hotel
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Thank gloria a
Porterville, United States
Reviewed yesterday NEW

Staff was best part of the stay. Very accommodating and friendly. They went above and beyond all requests. They actually looked to improve on requests. Very nice stay. Resorts locations was great and the smaller size of the property made the stay more comfortable.

Review collected in partnership with this hotel
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Thank John H
Reviewed yesterday NEWvia mobile

Pool very nice, spa was awesome. All the bars were great. Room was very nice. Staff was excellent. Buffet for breakfast was great. Food was below average for a secrets. We didn't really love any of the restaurants except breakfast in the buffet. We tried to order a bottle of wine and they were out of items on their wine...

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Thank Ryan B
Reviewed 2 days ago NEW

Everything was perfect, we had a great time. It's a great place for new year and Christmas. Lots of entertainment and shows at evenings and through out the night. Special thanks to Saulo and other people working at this hotel. All the staff were extremely friendly and welcoming.

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Helpful?
Thank galinas7
SECRC-eConcierge, & Social Media Coordinator at Secrets Capri Riviera Cancun, responded to this review

Dear galinas7, Thank you very much for taking the time to write this review. It is very important for us to have your valuable opinion. We are very glad you enjoyed with us at Secrets Capri Riviera Cancún, it will always be your home. I gladly will let know our team about your gentle comments about them. We will be...

Little Rock, Arkansas
Reviewed 2 days ago NEW

This is more of a critique of Cheapcarribean/Apple vacations than of Secrets Capri. However, the resort has its shortcomings also. First of all, never buy the mystery deal from cheap Caribbean, it seems to be the way they get top dollar for their least attractive resorts. It was a gamble and we were the losers. Stay with Funjet, I did...

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Helpful?
1Thank docd764
SECRC-eConcierge, & Social Media Coordinator at Secrets Capri Riviera Cancun, responded to this review

Dear xdocd764, Thank you for detailing your experiences from your stay, firstly please accepts our apologies for the areas that we fell short of expectations. We never like to hear that any guest has been disappointed with their experience and we have noted the aspects of your stay that you felt impacted your experience, making your stay less than perfect....

Reviewed 2 days ago NEW

Food was so so, service was satisfactory, rooms really clean, need more waitstaff around pool n beach, dart board with no score board or darts,... but Yoshi Francisco, and Carla made our trip fun! Oh yea...House keepers may or may not clean your room. Be careful not to leave your do not disturb light on!

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Helpful?
Thank FrixWard1717
SECRC-eConcierge, & Social Media Coordinator at Secrets Capri Riviera Cancun, responded to this review

Dear FrixWard1717, Firstly, we want to thank you for taking the time to share us your comments about your stay, your feedback has been carefully considered and we will be sure to take the necessary action to ensure that our hotels maintains one of the most sought after resorts within the Riviera Maya and Mexico. We are truly very sorry...

Spicewood, United States
Reviewed 3 days ago NEW

We went to the Secrets Capri last July. It's a small, wonderful resort, which is why we chose it. Upon arrival, the staff upgraded us to ocean view! The room wasn't ready, so we were allowed to go to an area, change out of 'travel clothes' and start to enjoy or 5 day vacation. The room was amazing, a full...

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Helpful?
Thank Thomas B
SECRC-eConcierge, & Social Media Coordinator at Secrets Capri Riviera Cancun, responded to this review

Hola dear Thomas B, We feel thrilled to know you enjoyed your stay with us at Secrets Capri Riviera Cancún, we are glad that our team catered to your every request, enabling you to enjoy your vacation trip. Thank you very much about your feedback regarding the music, we will check on that. We look forward to your next visit...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Free Internet
GreenLeadersBronze level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Secrets Capri Riviera Cancun, a proud unlimited luxury resort has received special recognition from the esteemed readers of Condé Nast Traveler Magazine in Mexico and AAA as a Four Diamond Award resort. Secrets Capri Riviera Cancun was awarded the Best for Romance and Best Luxury-World by the 2008 TripAdvisor Travelers' Choice Awards. Only TripAdvisor's hotel awards represent the opinions of millions of travelers. The winners were determined by a combination of the highest traveler ratings and the TripAdvisor Popularity Index, a measurement of overall traveler satisfaction. Situated five minutes from exciting Playa del Carmen and a short 35-minute drive south of Cancun International Airport, the world's second largest barrier reef lies just offshore, while underground rivers, caves and jungles lure adventure-lovers. Bordered by sugar-white beaches and the brilliant, crystal clear Caribbean Sea, this Preferred Club, Unlimited-Luxury, adults-only oasis truly embraces beauty and splendor. ... more   less 

Additional Information about Secrets Capri Riviera Cancun

Address: Carretera Federal 387, Chetumal | Cancun Km. 299, Solidaridad, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: ₹ 16,807 - ₹ 41,888 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Secrets Capri Riviera Cancun 4.5*
Number of rooms: 290
Reservation Options:
TripAdvisor is proud to partner with Booking.com, BookIt.com, Expedia, Hotels.com, Hotwire, Travelocity, TravelUp, Cancelon, HotelsforEveryone, Cheap Tickets, getaroom.com, TripOnline SA, Evoline ltd and HotelQuickly so you can book your Secrets Capri Riviera Cancun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Secrets Mayan Riviera
Secrets Cancun
Secrets Capri Riviera Maya
Secrets Hotel
Secret Hotel
Secrets Capri Riviera Cancun Hotel
Secrets Playa Del Carmen
Riviera Cancun
Hotel Secret
Capri Riviera Cancun
Hotel Style:
#20 Top resorts Hotel in Playa del Carmen
#27 Family Hotel in Playa del Carmen
#28 Spa Hotel in Playa del Carmen
#29 Luxury Hotel in Playa del Carmen
#30 On the Beach Hotel in Playa del Carmen
#34 Green Hotel in Playa del Carmen
#40 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Secrets Capri Riviera Cancun staff and other travellers.
780 questions
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Questions? Get answers from Secrets Capri Riviera Cancun staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room was fine. Pillows were hard so we just asked for softer ones. No issue at all. ”
, 22 May 2017 | Read review
“Nice rooms”
galinas7, 21 May 2017 | Read review
“Go beach or pool front”
FrixWard1717, 21 May 2017 | Read review
“All ocean view rooms truly face the ocean!”
thomasbY8206IA, 20 May 2017 | Read review
“We could hear lots of noise from the people walking on the floors above us. I suggest a higher floor.”
marxaddress, 20 May 2017 | Read review
5 of 5
Booking.com
US$ 318* /night
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Hotwire.comUS$ 317
HotelsForEveryoneUS$ 372
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Prices are for 1 room, 2 adults
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