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The Reef Coco Beach

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The Reef Coco Beach
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3,222 Reviews from our TripAdvisor Community

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There are newer reviews for The Reef Coco Beach
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Showing 1,979: English reviews
Reviewed 3 weeks ago via mobile

The location is beautiful. The pushiness of the concierge staff to get you to sit through a timeshare presentation was frustrating. The snorkeling trip with the on-site dive shop was fantastic. The food was good and there was a pretty broad selection. The fruit at breakfast was great. The restaurant staff and the bell boy we had were all very...

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Helpful?
Thank 325tamars
TheReefResorts, Bran Executive at The Reef Coco Beach, responded to this review

Dear 325tamars, Thank you for taking the time to post your review. We are very grateful for your feedback, which is a valuable source of information for us. It is important to know that the Leading Vacation Club has useful information about our hotel and you can listen to it on a sales talk that you will have the chance...

Reviewed 3 weeks ago via mobile

We stayed two nights ,first was Ok. Food was Ok at best and that's being kind , drinks were watered down ,room was so so. Tv was half melted down literally we could barely see top half. The porter blamed it on spring breakers???? Really 8 months ago and they are still making people deal with it??? NOW the last...

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Helpful?
Thank Steve K
TheReefResorts, Brand Executive at The Reef Coco Beach, responded to this review

Dear Steve K, First and foremost thank you very much for choosing our hotel and for sharing your opinion about our service. We are disheartened to hear that you vacation at our hotel was not what you expected. We pride ourselves on providing exceptional, friendly and unparalleled service to all our valued guests and that is why we deeply regret...

Reviewed 3 weeks ago via mobile

Went to Reef Coco Beach with girlfriend for one week. Service is ok and if you speak little bit spanish service can be more than ok. Rooms are nice, small update would be make rooms even better. This is all inc place so if you want to just relax, eat and drink, this is your place. Food is quite ok...

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Helpful?
Thank Jussi S
TheReefResorts, Brand Executive at The Reef Coco Beach, responded to this review

Dear Jussi S, Thank you for letting us know about your wonderful experience at our hotel. We must say we cannot express enough our satisfaction about the positive experience and sensational time you mention to have spent in our property. We are delighted to read that you took the opportunity to enjoy the complaisantly of our all-inclusive concept. Indeed, we...

Washington DC, District of Columbia
Reviewed 3 weeks ago

Let me start by saying that I was very hesitant to book a trip at the Reef Cocobeach for my birthday based upon other reviews. I’m glad that I decided to give them try because I must say that I had an awesome stay! The rooms were cleaned daily and you will receive refreshments (including water) in the refrigerator daily....

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1Thank Sunshine1109
TheReefResorts, Brand Executive at The Reef Coco Beach, responded to this review

Dear Sunshine1109, We would like to thank you cordially for trusting us to celebrate your birthday here at our resort. It was a pleasure for us to assist you in making your stay a special and memorable one. We appreciate your detailed review. We are sorry to know about the inconveniences regarding the room and we are already following up...

Reviewed 3 weeks ago

The room was in the 3th floor so it was hard for us with babies to go upstairs and downstairs each time, if you have children take that into account. The room was OK. Everything working. The restaurant was nice and people there was friendly and they provide us everything we need and that is hard when you have kids....

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Helpful?
Thank Toño M
TheReefResorts, Brand Executive at The Reef Coco Beach, responded to this review

Dear Toño M, It is a pleasure to read such a wonderful review, we are proud to hear that you keep a beautiful memory of your recent vacation at our hotel, you can rest assured we will share your kind words with our entire team and management. Regarding the rooms on the third floor we would like to mention that...

11/13/2016
Reviewed 3 weeks ago

I wish they had music for dancing, the shows are very nice, the music in the restaurant is terrible The food in the buffet was very testy thank you to the chef. I did not like the drinks the alcohol is the lowest kind of quality, I y do not drink but if I have one it has to be...

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Helpful?
Thank Elfrieda B
TheReefResorts, Brand Executive at The Reef Coco Beach, responded to this review

Dear Elfrieda B, Thank you very much for taking the time to write this review. We appreciate every single word of your feedback as we consider every review as a gift. Your valuable opinion is an important source to maintain our high standards in quality and service as we endeavor to go beyond the expectation of every guest we have...

Reviewed 3 weeks ago via mobile

Ok so let me start by saying that you get what you pay for, so even tho this all inclusive hotel is cheaper than most others i think is great for the price, you obviously dont get lobster or shrimp but food is pretty decent not bad a lot of variety at all times, if you are very picky on...

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Helpful?
Thank Ozzy M
TheReefResorts, Brand Executive at The Reef Coco Beach, responded to this review

Dear Ozzy M, We would like to thank you on the behalf of the entire staff of the Reef Coco Beach. It is a pleasure to read your detailed review. Your comments are very encouraging and will be taken with great consideration. You can rest assured we will share your kind words with our entire team and management. We are...

11/13/2016
Reviewed 3 weeks ago

We found the Reef Coco Beach to be a very clean resort and had very friendly and accomodating staff. Very close walk to 5th avenue for shopping. Nice dive shop with daily snorkel trips to Akumal to swim with turtles. Smaller resort so not too busy. Directly on the beach so very nice!!

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Helpful?
Thank 737rickyd
TheReefResorts, Brand Executive at The Reef Coco Beach, responded to this review

Dear 737rickyd, Thank you for letting us know about your wonderful experience at our hotel. We must say we cannot express enough our satisfaction about the positive experience and sensational time you mention to have spent in our property. We are glad that you received our excellent service. We will share your comments with our staff, positive feedbacks as yours...

11/13/2016
Reviewed 3 weeks ago

This is our second time staying at this resort and we love it. One thing we noticed is that they are always cleaning. They have their employees keep the property is great condition. We love the smaller feel of the resort and love being so close to the ocean. Food is really decent and staff is very friendly and helpful....

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Helpful?
Thank Dan W
TheReefResorts, Brand Executive at The Reef Coco Beach, responded to this review

Dear Dan W, Thank you for the trust you gave us for choosing our hotel once again as your holiday destination. We were very happy to welcome you here again and to provide you the courteous service you deserve. Our staff is highly committed to excellence and they sincerely will appreciate the time you have taken to recognize their efforts....

11/13/2016
Reviewed 3 weeks ago

The rooms were extremely noisy. Do not stay in Room 2242, it is the worst!! There is a housekeeping closet right outside of it, and a beach party club 1 block away. I complained about the noise at 1:30am on Friday night, and the Front Desk told me there was nothing they could do about it, pretty insane that there...

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Helpful?
Thank josegC6617BN
TheReefResorts, Brand Executive at The Reef Coco Beach, responded to this review

Dear josegC6617BN, Thank you very much for taking the time to write this review. We appreciate every single word of your feedback as we consider every review as a gift. Your valuable opinion is an important source to maintain our high standards in quality and service as we endeavor to go beyond the expectation of every guest we have the...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free Breakfast
About the property
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Free Breakfast
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Meeting Rooms
  • Laundry Service
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located just 30 miles south of Cancun, The Reef Cococbeach is the perfect compliment to the white sandy beaches and turquoise waters of this world renowned tropical paradise. Just a short walk from the picturesque town of Playa del Carmen, you will enjoy our personalized service, the privacy you desire in a resort destination and the entertainment of one of the best night life's the Mayan Riviera has to offer.Our location provides easy access to the many attractions the Mayan Riviera has to offer such as Playa del Carmen's famous 5th avenue, Playacar's Bird Sanctuary, Playacar Golf Club, Xcaret, Xel-Ha, Tulum and much, much more.The hotel offers 196 comfortable rooms Caribbean style, our pleasant rooms consist of one king size bed or two double beds, terrace or balcony, air conditioning, ceiling fan, mini fridge, TV,hair dryer, vanity mirror, telephone and bath room with bahttub and shower combination. ... more   less 

Additional Information about The Reef Coco Beach

Address: Costera Norte S.N. Lte. 1 Mza. 7, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: ₹ 11,677 - ₹ 28,955 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Reef Coco Beach 3.5*
Number of rooms: 196
Reservation Options:
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Also Known As:
Grand Coco Bay Mexico
Grand Coco Bay Playa Del Carmen
Grand Coco Bay Hotel Playa Del Carmen
Grand Coco Bay Riviera Maya
The Reef Coco Beach Riviera Maya/Playa Del Carmen
Hotel Style:
#49 Top resorts Hotel in Playa del Carmen
#57 Spa Hotel in Playa del Carmen
#65 On the Beach Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from The Reef Coco Beach staff and other travellers.
175 questions
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Questions? Get answers from The Reef Coco Beach staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try to stay on the pool side near the middle of the property, but make sure that everything is functional before settling in!”
 of 5 bubbles 443henryb, 5 Dec 2016 | Read review
“Ocean view is fantastic! Pool view is beautiful too. Family suites are nice and worked pretty well for our family of 5.”
 of 5 bubbles mommaofthree1997, 2 Dec 2016 | Read review
“first floor will work better, there is no ocean view so you don't have to go upstairs”
 of 5 bubbles to_om201, 17 Nov 2016 | Read review
“I would suggest getting a room not so close to the lobby bar to avoid evening noise.”
 of 5 bubbles shell5jc, 1 Nov 2016 | Read review
“Pick one in the 4th floor , the balcony roof is like a tiki hut!! Very nice”
 of 5 bubbles aniyjon, 22 Oct 2016 | Read review
5 of 5
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