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The Reef Coco Beach

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The Reef Coco Beach
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3,396 Reviews from our TripAdvisor Community

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Showing 2,067: English reviews
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Marine City, Michigan
Reviewed yesterday NEW

My wife and I spent an entire week at The Reef, at first the hotel was over-booked and they were very generous in making up for this. We received free WiFi, free upgraded alcohol package and free upgraded dining. We spent the first two nights at the Playacar location which was just as nice, in fact it had a nicer...

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Helpful?
Thank gbecker1234
Ottawa, Canada
Reviewed 2 days ago NEW

I have been to this hotel for almost a dozen times - this says a lot in a nut shell. The are wonderful very hard working people who remember your name & what you like. The location is perfect being just minutes from 5th Ave. or other activities you might want to do.

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Thank susansP4482ME
02/23/2017
Reviewed 2 days ago NEW

We were pleasantly surprised with our overall experience. The food was great! Property nice and clean. Our room exceeded our expectations partial oven view. It wasn't just the right size. Never too crowded.

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Thank Nicki S
02/23/2017
Reviewed 3 days ago NEW

I stayed at the Reef CoCo Beach and it was a very pleasant stay overall. The staff are very personable and knowledgeable. The all you can eat snack bar was great it had things from mini Pizzas, to Quesadillas and buffalo wings everything came with fries. The hotel had daily activities going on with multiple bars that you could choose...

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Helpful?
Thank AntoineBeyah
TheReefResorts, Brand Executive at The Reef Coco Beach, responded to this review

Dear AntoineBeyah, We would like to thank you on the behalf of the entire staff of the Reef Coco Beach. It is a pleasure to read your review. Your comments are very encouraging and will be taken with great consideration. You can rest assured we will share your kind words with our entire team and management. Please rest assured that...

Ottawa, Canada
Reviewed 3 days ago NEWvia mobile

This is my second stay at The Reef Coco Beach. I chose this hotel because it is smaller than many of the all-inclusive hotels and because it is close enough to the main tourist area of Playa Del Carmen to walk. The size means that you can get all around the resort in minutes rather than some of the huge...

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Helpful?
Thank Lois J
TheReefResorts, Brand Executive at The Reef Coco Beach, responded to this review

Dear Lois J, Thank you for the trust you gave us for choosing our hotel once again as your holiday destination. We were very happy to welcome you here again and to provide you the courteous service you deserve. We are glad to know that you liked the size of the hotel. Indeed, our wonderful position nearby the 5th Avenue...

San Jose, California
Reviewed 3 days ago NEW

The staff at the hotel were awesome. Everyone was extremely kind and helpful. We wanted to rent a car one day and they helped us plan the whole thing. Would recommend to a friend visiting the area. Also a good location for walking to 5th Avenue with local shops

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Helpful?
Thank mollykatherine
TheReefResorts, Brand Executive at The Reef Coco Beach, responded to this review

Dear mollykatherine, We would like to take this opportunity to thank you for your kind review and for giving us the opportunity to welcoming you the past days. We are glad that you received our excellent service. We will share your comments with our staff, positive feedbacks as yours encourages us to work harder to offer exceptional service every day....

Reviewed 5 days ago NEWvia mobile

Normally we don't do all inclusive resorts. Reception/ staff: friendly. Team at breakfast was great. Only 1 big/ bold guy in the evening was very unfriendly! Rooms : Quite outdated. These really need an update. They are not 4 star worthy. At least half the time no/ almost no hot water and really low water pressure. Also noisy. 1 night...

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1Thank mirjam1979
Minnesota
Reviewed 6 days ago NEWvia mobile

We had a great time at the resort! Food, drinks and staff were all very good! The beach was ok, lots of boats were anchored in front of it. The walk along the beach in either direction was great! Very clean property and the maid service was excellent. The rooms were always clean and tidy!! The fridge was always stocked...

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1Thank anne8871
02/18/2017
Reviewed 6 days ago NEW

The Reef Coco Beach was perfect for us first time travelers. It was quiet, clean, with good food. The staff were helpful and friendly, and went out of their way to please us, from free neck and foot rubs on the beach, to always having a full cup of coffee. Everywhere was an easy walk within the resort, with 5th...

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Helpful?
Thank shirley_macfadyen
TheReefResorts, Brand Executive at The Reef Coco Beach, responded to this review

Dear shirley_macfadyen, We would like to thank you on the behalf of the entire staff of the Reef Coco Beach. It is a pleasure to read your positive review. Your comments are very encouraging and will be taken with great consideration. You can rest assured we will share your kind words with our entire team and management. Indeed, our wonderful...

Montreal, Canada
Reviewed 6 days ago NEW

In this quiet resort, everything is perfect, the rooms, service, shows, food etc.. Just 2 things a bit negative: the boats in front of the hotel, right on the beach were normally you want to swim, so we just have to walk 500m further to have clear water and the wi-fi 49US$ per week which is expensive

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Thank Martine B
TheReefResorts, Brand Executive at The Reef Coco Beach, responded to this review

Dear Martine B, It is a pleasure to read such a wonderful review, we are proud to hear that you keep a beautiful memory of your recent vacation at our hotel, you can rest assured we will share your kind words with our entire team and management. We would like to mention that Playa del Carmen is a fishing village....

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
Food & drink at the hotel
Samurai
Samurai
Cuisines: Japanese, Sushi
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Breakfast included
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located just 30 miles south of Cancun, The Reef Cococbeach is the perfect compliment to the white sandy beaches and turquoise waters of this world renowned tropical paradise. Just a short walk from the picturesque town of Playa del Carmen, you will enjoy our personalized service, the privacy you desire in a resort destination and the entertainment of one of the best night life's the Mayan Riviera has to offer.Our location provides easy access to the many attractions the Mayan Riviera has to offer such as Playa del Carmen's famous 5th avenue, Playacar's Bird Sanctuary, Playacar Golf Club, Xcaret, Xel-Ha, Tulum and much, much more.The hotel offers 196 comfortable rooms Caribbean style, our pleasant rooms consist of one king size bed or two double beds, terrace or balcony, air conditioning, ceiling fan, mini fridge, TV,hair dryer, vanity mirror, telephone and bath room with bahttub and shower combination. ... more   less 

Additional Information about The Reef Coco Beach

Address: Costera Norte S.N. Lte. 1 Mza. 7, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: ₹ 11,833 - ₹ 22,530 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Reef Coco Beach 3.5*
Number of rooms: 196
Reservation Options:
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Also Known As:
Grand Coco Bay Mexico
Grand Coco Bay Playa Del Carmen
Grand Coco Bay Hotel Playa Del Carmen
Grand Coco Bay Riviera Maya
The Reef Coco Beach Riviera Maya/Playa Del Carmen
Hotel Style:
#51 Top resorts Hotel in Playa del Carmen
#59 Spa Hotel in Playa del Carmen
#70 On the Beach Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from The Reef Coco Beach staff and other travellers.
190 questions
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Adena, Ohio

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Questions? Get answers from The Reef Coco Beach staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Our room had a balcony that overlooked the pool area, was clean and nice. We spent most of our time by the pool and on the beach!”
 of 5 bubbles gbecker1234, 26 Feb 2017 | Read review
“hotel built in U shape, all rooms have the view on the pool”
 of 5 bubbles 66martineb, 21 Feb 2017 | Read review
“we were on the third floor on the south side which was fairly quiet”
 of 5 bubbles judys437, 12 Feb 2017 | Read review
“Very clean, great food and many restaurant to choose from, a lot of free activities”
 of 5 bubbles paolamO300WD, 7 Feb 2017 | Read review
“Any room is a good room here!”
 of 5 bubbles F4384HUwaynem, 25 Jan 2017 | Read review
5 of 5