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    Koox Caribbean Paradise Hotel

    Avenida 5, Norte Esq. Constituyentes 119, Playa del Carmen 77710, Mexico
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    29/1/2018 30/1/2018
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    US$ 128
    US$ 59
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    Traveller (142)
    Room & Suite (83)
    Pool & Beach (25)
    Overview
    • Excellent23%
    • Very good33%
    • Average27%
    • Poor9%
    • Terrible8%
    Travellers talk about
    “great location” (16 reviews)
    “no elevator” (5 reviews)
    Free Wifi
    Air Conditioning
    Pool
    Non-Smoking Rooms
    Concierge
    Private Balcony
    Free Parking
    Breakfast included
    2.5 Star Hotel
    All hotel details
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    Rooms
    29 Jan30 Jan
    |
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Write a Review
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    Reviews (395)
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    1 - 5 of 108 reviews

    Reviewed 2 weeks ago

    The Koox Caribbean hotel was small but had excellent service and spacious, well-kept rooms. There was also an elevator which helped with access to the rooftop pool. The staff were thorough and courteous.More

    Thank Drummond89
    Response from Koox_Group, Social Media Manager at Koox Caribbean Paradise HotelResponded 1 week ago

    Hi Drummond89 Thanks a lot for your review of your stay with us and it's a pleasure to know that you enjoyed our services and facilities. We work really hard to offer you the best holidays in Playa del Carmen. Thanks a lot for chosen...More

    Reviewed 5 December 2017

    Koox sold our reservation for 6 nights off to another hotel under construction, 1 km further out. Terrible construction noise and unable, so far, to get a refund since it was prepaid. Nice room if you cannot hear or sense vibrations.More

    1  Thank Greg D
    Response from Koox_Group, Social Media Manager at Koox Caribbean Paradise HotelResponded 5 December 2017

    Dear Greg D Thanks a lot for your review of your stay in Koox Caribbean Paradise Hotel. We really appreciate your comments and we assure you that the quality of our service efforts will continue to improve. Hope to see you soon again & Welcome...More

    Reviewed 27 November 2017 via mobile

    I do not recommend this hotel. They tried to move me to a different property because of overbooking and they don’t care, They just left me there until I found a solution. Terrible reception staff that weren’t helpful at all!More

    Thank Cisfra
    Response from Koox_Group, Social Media Manager at Koox Caribbean Paradise HotelResponded 30 November 2017

    Dear Cisfra Thanks a lot for your review of your stay with us and it's a pleasure to know your opinion. We really appreciate your opinion, we assure you that the quality of our service efforts will continue to improve. Hope to see you soon...More

    Reviewed 24 August 2017

    I would highly recommend a short stay in this hotel if you are looking for a convenient option in Playa. I stayed in this hotel in August 2017 for one night at the beginning of a group tour (double room), and two nights at the...More

    Thank Kemeyawi W
    Response from KooxHotels, Director de Relaciones Públicas at Koox Caribbean Paradise HotelResponded 27 August 2017

    Dear Guests! Thanks a lot for your review of your stay with us and it's a pleasure to know that you enjoyed our services, facilities and the wonderful location of our hotel. Thanks a lot for chosen us and we look forward to welcome you...More

    Reviewed 15 August 2017 via mobile

    Hotel location is great...right on 5th Avenue. Close to bars and restuarants. The beach is a 5 minute walk. Rooms were clean. Nice pool area. Staff was very helpful and friendly, especially Efrain and Ricardo.More

    Thank Britney G
    Response from KooxHotels, Director de Relaciones Públicas at Koox Caribbean Paradise HotelResponded 27 August 2017

    Dear Britney, Thanks a lot for your review of your stay with us and it's a pleasure to know that you enjoyed our services and facilities. Thank you so much for your words to Efrain and Ricardo! Thanks a lot for chosen us and we...More

    About
    Amenities
    • Top amenities
    • Pool
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Concierge
    • Multilingual Staff
    • Room amenities
    • Air Conditioning
    • Things to do
    • Pool
    • Outdoor pool
    Details
    • Price range
    • US$ 45 - US$ 158 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Room types
    • Non-Smoking Rooms
    • Number of rooms
    • 45
    • Reservation Options
    • TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Travelocity, Orbitz, getaroom.com, Hotwire, Evoline ltd, HotelQuickly, Cancelon and TripOnline SA so you can book your Koox Caribbean Paradise Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Riviera Maya >
    • Playa del Carmen
    • Also Known As
    • Caribbean Paradise Resort And Spa ,
    • Caribbean Paradise Hotel Playa Del Carmen ,
    • Hotel Caribbean Paradise ,
    • Koox Caribbean Paradise Hotel Riviera Maya/Playa Del Carmen
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    Traveller (142)
    Room & Suite (83)
    Pool & Beach (25)
    Dining (2)
    Hotel & Grounds (101)
    Bathroom (5)
    Business Centre & Event Rooms (2)
    Family and Play Areas (1)
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    Ask a question
    Questions & Answers
    Alfredo G
    4 April 2015|
    Answer
    Response from Koox_Group | Property representative |
    Hola Alfredo, Just behind the hotel there is a parking the cost is 150 pesos but you need to say that you are a guest of the hotel because is a special rate. Have a nice day!
    0
    Votes
    Google Translation
    Room Tips
    "There are several Koox hotels and they have different qualities. Check!"
    Read review
    "Ask for a room toward the back (which overlooks an empty lot) if you're concerned about noise."
    Read review
    "AC was good in both rooms we had on different stays. Rooms away from the street are a bit quieter. Noise..."
    Read review
    "Do not stay here"
    Read review
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