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Occidental at Xcaret Destination

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Occidental at  Xcaret Destination
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11,258 Reviews from our TripAdvisor Community

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There are newer reviews for Occidental at Xcaret Destination
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Showing 9,468: English reviews
San Francisco, California
Reviewed 12 November 2013

Pretty typical for a touristy all-inclusive hotels. Enough pools to choose from (although most blare music all day long). Check out the middle one near building 22 for a quieter experience (and fun hammock bar with swings instead of seats). I've stayed at a few all-inclusives before (due to laziness, convenience, or because of meeting/traveling with others), and I would...

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1Thank Nina D
Sewell, New Jersey
Reviewed 12 November 2013

I read many mixed reviews about this resort before going, but ultimately went by the four star rating, the value (with a party of 6 we needed affordable), and wanted something different like the eco park and was attracted by the fact that it was resort allowed walkable access to xcaret. The resort was beautiful and interesting-- a mini jurrasic...

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5Thank 48sunshinedust
Brighton, United Kingdom
Reviewed 11 November 2013

If you want a Nice hotel at a decent price then this is for you , The rooms are very large and all come with patio or balconies , all of the staff go out of their way to help make it a relaxing holiday in fact I would say it is the staff that make the hotel as nice...

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6Thank smartarse1
Nova Scotia
Reviewed 10 November 2013

My husband and I stayed here in September 2013. We are seasoned travellers and this was the first time that we were to a large resort. Personally I prefer a smaller resort and for that we won't be going back. You had to walk quite a bit to get around to places. The food was good, the room was big...

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3Thank sandyham
Northern NJ
Reviewed 10 November 2013

This was our 2nd visit to this resort. Both times we stayed at the Royal Club. Our first trip was wonderful and is the reason we decided to return. As with the past visit check-in was simple, quick and pleasant. We received a room upgrade which is always nice. Our room was not ready as we arrived before check-out time...

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Thank yankhunt
Brampton, Canada
Reviewed 10 November 2013

This is my first time going to Mexico AND my first time going to this resort! I went with my boyfriend and his parents, and it was a good experience. Now I am going to list the PROS and CONS during my week stay there. Pros: -The service from the staff was friendly -The pool was fantastic -The A La...

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2Thank Loretta D
North Highlands, California
Reviewed 9 November 2013

My husband and I spent a week here for our "belated" honeymoon. We loved the resort, it was large and had lots of wildlife on the grounds. Several pools, a lagoon, and an ocean pool. It was very beautiful and peaceful. The resort is family friendly and has a kids club with lots of activities to keep the kids busy....

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3Thank carrie807
Barrie, Canada
Reviewed 9 November 2013

I just returned from here for a girls trip with 2 friends and we loved every minute from landing to take-off! The staff were SUPER friendly and it was obvious that they genuinely want their guests to have a good time. The food was AWESOME. We could have eaten at the buffet every meal with all of its selection! But,...

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4Thank Tamara A
Steelmantown
Reviewed 9 November 2013

My overall experience with this property was good. The only downfall was the timeshare people. The property was beautifully vegetative. People was very nice. Beach was good. Calm water in a cove like setting. You can snorkel right off the beach and see pretty much a lot of the fish you see at the reefs, Food was good. Go to...

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4Thank Jerseyjerrie
Reading, England, United Kingdom
Reviewed 9 November 2013

The Virgin Brand comes with an expectation of very high standards and excellent service. In the outside world Virgin is the benchmark that other operators aspire to. Paying customers know that by paying the Virgin price they are getting the best. The Occidental Grand Flamenco Xcaret Hotel has overturned my opinion of the Virgin Brand and shattered this illusion for...

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12Thank Sharon W
Itze P, Reputation Management at Occidental at Xcaret Destination, responded to this review

Dear Sharon W, Thank you for sharing your feedback regarding your recent stay at Occidental Grand Xcaret. We sincerely apologize for the disappointing experience you had with us and for the level of service you received. We will use your comments as part of our ongoing training to provide the level of hospitality you expect from our brand. We are...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Free Parking
  • Beachfront
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Tennis Court
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The 5-star Occidental at Xcaret Destination in Riviera Maya is a perfect combination in a natural setting with preserved cultural landmarks and an all-inclusive resort with a unique array of rooms, services, and state-of-the-art facilities. Choosing among the many possible activities is the most complicated part of a stay at this resort in Playa del Carmen. Swimming with dolphins, attending a Mayan Indian ceremony, enjoying all types of water sports at the beach club or sailing down the beautiful rivers and canals that surround the hotel are just a few highlights. The Xcaret eco-archeological park offers one of the most unique and exciting park, especially for families, by guaranteeing over 40 cultural attractions and expositions on art and traditions in Mexico. However, as people normally say at the hotel: "Do it all...or simply do nothing." Choose from a list of diverse activities such as strolling through the lush gardens at the resort, enjoying the sun while lying on a hammock, or taking a refreshing swim in one of the resort's five pools or private beach. Anti-stress remedies at the resort are endless. Regardless of how you plan each day at the resort, the hotel's choice of culinary selections is designed to satisfy the demands of every kind of guest. With 10 bars, including the one at the club, and 11 restaurants, guests have the freedom to choose a snack, an informal meal, a gourmet feast or a candlelight dinner, among many other options. The key to this resort is balancing between modern facilities and the marvelous Mexican rainforest that is filled with stunning local wildlife. Entertainment, relaxation and nature coexist at the Occidental at Xcaret Destination. ... more   less 

Additional Information about Occidental at Xcaret Destination

Address: Carretera Federal Chetumal Puerto Juarez Km. 282 | Solidaridad, Playa del Carmen 77710, Mexico (Formerly Occidental Grand Xcaret All Inclusive Resort)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: ₹ 11,999 - ₹ 31,506 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Occidental at Xcaret Destination 4*
Number of rooms: 757
Reservation Options:
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Also Known As:
Occidental Grand Xcaret Hotel
Occidental Grand Flamenco Xcaret
Grand Flamenco Xcaret
Xcaret Grand Occidental
Occidental Xcaret
Hotel Xcaret
Xcaret Playa Del Carmen
Grand Xcaret Occidental
Xcaret Hotel
Grand Occidental Xcaret
Hotel Style:
#28 Business Hotel in Playa del Carmen
#41 Top resorts Hotel in Playa del Carmen
#45 Luxury Hotel in Playa del Carmen
#48 Spa Hotel in Playa del Carmen
#48 Family Hotel in Playa del Carmen
#51 On the Beach Hotel in Playa del Carmen
#77 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Occidental at Xcaret Destination staff and other travellers.
1,478 questions
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Questions? Get answers from Occidental at Xcaret Destination staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We were in building 17 on the third floor.”
 of 5 bubbles Maramon, 23 Feb 2017 | Read review
“The monkeys stand high in the trees, so if you have a balcony at the 3rd they will come to visit you”
 of 5 bubbles zara1213, 23 Feb 2017 | Read review
“You can request to be at the more lively pool, or at the adults-only, quieter pool based on your preferences.”
 of 5 bubbles cfenley88, 23 Feb 2017 | Read review
“Building 12 is very well situated for easy-access to everything!”
 of 5 bubbles askbo, 23 Feb 2017 | Read review
“Building 19 and 20 are closest to swim up bar and water activities.”
 of 5 bubbles F7712LBdanm, 22 Feb 2017 | Read review
5 of 5