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Occidental at Xcaret Destination

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1 room 2 adults 0 children
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Occidental at  Xcaret Destination
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11,047 Reviews from our TripAdvisor Community

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Showing 9,293: English reviews
Cirencester, England
Reviewed yesterday NEW

First the good - the individual restaurants were not too bad, although in a couple of them the food temperature could have been hotter. We detested the Oriental, loved the Italian, steak place was also good. The bad - the buffets - there was one day when there was literally hardly anything to eat at lunch , I spoke to...

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Thank Lynn S
London, Canada
Reviewed yesterday NEW

We stayed Jan 5-12 2017 and are a family with an 11 and 13 year old. We had read the reviews in advance, took some advice but took more with a grain of salt. Best tip we took - signed up for Boingo for $5 USD for a month and could use it unlimited resort wide (including the rooms) so...

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Thank kcmfamily
Edmonton, Canada
Reviewed yesterday NEW

Lobby staff were not very friendly and were not very helpful. They gave you a map to show where your room was. Very big resort so looking for your room at 9pm in the dark was not what I was expecting. My best experience was in the morning when I heard a noise on the balcony and went to look....

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Thank Relax3681
Airdrie, Canada
Reviewed yesterday NEWvia mobile

My young adult daughter and I stayed here for some much needed bonding time and R&R. We stayed 8 days and our time at the Occidental was incredible! Friendly staff, clean facility from top to bottom, food was great, evening entertainment was awesome. No complaints at all. I would stay here again in a heartbeat!

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Thank bobcaygeon70
Reviewed 2 days ago NEW

(Sorry I couldn't put the right date in)I don't normally do very many reviews but this kinda bothered me. We never had anything bad to say about Occidental. I was just looking at some of the reviews here, and WOW some of the reviews are unbelievable. My husband and I stayed there in Sept. of 2014. We had a blast....

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3Thank llewisb88
A TripAdvisor Member
Level Contributor
3 reviews
3 hotel reviews
1 helpful vote
Reviewed 2 days ago NEWvia mobile

We attended this resort Jan 5-10 for a family wedding. This resort is quite large, however it never appeared to be crowded as it is very spread out. If you want a resort with a great beach I do not recommend this resort as it is a small rocky beach; the majority of the resort is surrounded by rain forest....

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1Thank A TripAdvisor Member
Boston, Massachusetts
Reviewed 3 days ago NEW

We went for the New Years. The hotel beauty is unspeakable, but the hotel staff, the especially front desk was horrible. As always I ordered through my travel agent, who uses Apple as a provider. Only, for this reason, our room, and the building were exceptional. I like the shortest distance to the beach, and the building 22 was the...

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2Thank Nastassia P
Reviewed 3 days ago NEW

Let me say first that we travel extensively in Mexico (2-3 times per year or more) especially the Playa del Carmen & Cancun areas and I cannot say enough about this resort.....we LOVED it! I picked this resort because it had a lagoon and we all like to snorkel and thought this would be great and it WAS.......I was so...

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6Thank Mary A
Reviewed 3 days ago NEWvia mobile

We thought this would be great value stay, with what looks like a beautiful Hotel in the pictures, and free entry into the Xcaret Park. It turns out the entrance is not included, and the most common visitor to this hotel is the kind of person you'd see on American spring break videos 20 years ago... but now they got...

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Thank Rich M
London, United Kingdom
Reviewed 3 days ago NEWvia mobile

Well what can I say, what a disappointment this hotel has been. And we expected good things based on previous reviews, where to start?! We arrived early evening after a long flight and early morning start, we had to wait around 45 mins for our transfer from the airport - no big deal - the hotel is around and hour...

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1Thank alvinfreida

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Free Parking
  • Beachfront
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Tennis Court
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The 5-star Occidental at Xcaret Destination in Riviera Maya is a perfect combination in a natural setting with preserved cultural landmarks and an all-inclusive resort with a unique array of rooms, services, and state-of-the-art facilities. Choosing among the many possible activities is the most complicated part of a stay at this resort in Playa del Carmen. Swimming with dolphins, attending a Mayan Indian ceremony, enjoying all types of water sports at the beach club or sailing down the beautiful rivers and canals that surround the hotel are just a few highlights. The Xcaret eco-archeological park offers one of the most unique and exciting park, especially for families, by guaranteeing over 40 cultural attractions and expositions on art and traditions in Mexico. However, as people normally say at the hotel: "Do it all...or simply do nothing." Choose from a list of diverse activities such as strolling through the lush gardens at the resort, enjoying the sun while lying on a hammock, or taking a refreshing swim in one of the resort's five pools or private beach. Anti-stress remedies at the resort are endless. Regardless of how you plan each day at the resort, the hotel's choice of culinary selections is designed to satisfy the demands of every kind of guest. With 10 bars, including the one at the club, and 11 restaurants, guests have the freedom to choose a snack, an informal meal, a gourmet feast or a candlelight dinner, among many other options. The key to this resort is balancing between modern facilities and the marvelous Mexican rainforest that is filled with stunning local wildlife. Entertainment, relaxation and nature coexist at the Occidental at Xcaret Destination. ... more   less 

Additional Information about Occidental at Xcaret Destination

Address: Carretera Federal Chetumal Puerto Juarez Km. 282 | Solidaridad, Playa del Carmen 77710, Mexico (Formerly Occidental Grand Xcaret All Inclusive Resort)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: ₹ 13,380 - ₹ 30,514 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Occidental at Xcaret Destination 4*
Number of rooms: 757
Reservation Options:
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Also Known As:
Occidental Grand Xcaret Hotel
Occidental Grand Flamenco Xcaret
Grand Flamenco Xcaret
Xcaret Grand Occidental
Occidental Xcaret
Hotel Xcaret
Xcaret Playa Del Carmen
Grand Xcaret Occidental
Xcaret Hotel
Grand Occidental Xcaret
Hotel Style:
#28 Business Hotel in Playa del Carmen
#39 Top resorts Hotel in Playa del Carmen
#40 Luxury Hotel in Playa del Carmen
#46 Spa Hotel in Playa del Carmen
#48 On the Beach Hotel in Playa del Carmen
#48 Family Hotel in Playa del Carmen
#79 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Occidental at Xcaret Destination staff and other travellers.
1,378 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“building 22 was great”
 of 5 bubbles LynnS55, 17 Jan 2017 | Read review
“No elevators so if you have problems getting around ask for first floor otherwise you may be walking up to 3rd floor.”
 of 5 bubbles Relax3681, 17 Jan 2017 | Read review
“I don't know what rooms are better”
 of 5 bubbles llewisb88, 16 Jan 2017 | Read review
“building 22 was my favorite because of the proximity to the beach”
 of 5 bubbles nastassiap2013, 15 Jan 2017 | Read review
“We stayed in building 19 right by the main pool and snack bar and it was the perfect spot!”
 of 5 bubbles , 15 Jan 2017 | Read review
5 of 5
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