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Occidental at Xcaret Destination

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About
Location
Cleanliness
Service
Value
Certificate of Excellence
The 5-star Occidental at Xcaret Destination in Riviera Maya is a perfect combination in a natural setting with preserved cultural landmarks and an all-inclusive resort with a unique array of rooms, services, and state-of-the-art facilities. Choosing among the many possible activities is the most complicated part of a stay at this resort in Playa del Carmen. Swimming with dolphins, attending a Mayan Indian ceremony, enjoying all types of water sports at the beach club or sailing down the beautiful rivers and canals that surround the hotel are just a few highlights. The Xcaret eco-archeological park offers one of the most unique and exciting park, especially for families, by guaranteeing over 40 cultural attractions and expositions on art and traditions in Mexico. However, as people normally say at the hotel: "Do it all...or simply do nothing." Choose from a list of diverse activities such as strolling through the lush gardens at the resort, enjoying the sun while lying on a hammock, or taking a refreshing swim in one of the resort's five pools or private beach. Anti-stress remedies at the resort are endless. Regardless of how you plan each day at the resort, the hotel's choice of culinary selections is designed to satisfy the demands of every kind of guest. With 10 bars, including the one at the club, and 11 restaurants, guests have the freedom to choose a snack, an informal meal, a gourmet feast or a candlelight dinner, among many other options. The key to this resort is balancing between modern facilities and the marvelous Mexican rainforest that is filled with stunning local wildlife. Entertainment, relaxation and nature coexist at the Occidental at Xcaret Destination.
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Property amenities
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Paid Wifi
Paid Internet
Free Parking
Tennis Court
Children Activities (Kid / Family Friendly)
Wheelchair Access
Spa
Breakfast included
Hot Tub
Public Wifi
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Adult pool
Outdoor pool
Breakfast Available
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Room features
Suites
Non-Smoking Rooms
Air Conditioning
Family Rooms
Accessible rooms
Minibar
Good to know
HOTEL STYLE
Park View
Family Resort
HOTEL CLASS
Hotel links
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Special Offer:32% off
Hotel deals
Location
Full view
Getting there
Cozumel Airport20 km
Cancun Airport56 km
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Nearby attractions
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Reviews & more
15,947Reviews
15,549Photos
2,832Q+A
100Room tips
Traveller rating
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  • 684
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We were pleased at the level of service and manicured features surrounding the buildings. We very much enjoyed going to Cozumel, Chichen Itza and Tulum. Plaza Del Carmen was also very good. Shopping was readily available everywhere. We’re grateful that we did not need to use
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Review collected in partnership with Barcelo Hotels & Resorts
Very clean, staff are friendly and quiet. Pool are clean and the whole resort is very clean. Food is good and lot of restaurant to choose from. Hope they will put more adult entertainment at night. Room is clean
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Review collected in partnership with Barcelo Hotels & Resorts
We absolutely love coming to Occidental at Xcaret Destination. This is a wonderful resort if you are looking for a beautiful, natural, relaxing destination. The resort facilities are modern, well kept and comfortable. The food is good, service is excellent and rooms are very c
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Review collected in partnership with Barcelo Hotels & Resorts
Hard alcohol was not true, seemed to be mixed with water or other sweetener. Shuttles were always late by about 20 min, on our last day we were supposed to see a pirate ship show, after waiting 1 hour, was notified they forgot to schedule us! Was going to be the highlight of our
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Review collected in partnership with Barcelo Hotels & Resorts
+6
We just returned from a wonderful week at this hotel resort. The property is enormous and encompasses several pools, bars, restaurants, and thirty odd residential buildings. The stone paths run throughout, some having bridges crossing pools. Because of the size of the resort a
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Response from OccidentalatXcaret, Customer Care Coordinator at Occidental at Xcaret Destination
Responded yesterday
¡Wow! We loved how in a few words you described the incredible experience. We do our very best to ensure our guests are taken care of, from the moment they arrive until the time of departure. We would like to express our most sincere gratefulness for your kind words about the service you received. We are delighted to read, that we were up to par to your standards. We thank you for your feedback, which shall serve as a further source of inspiration for us to achieve higher standards of hospitality excellence. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. The biggest compliment that our team can get is your desire to return. It will be our pleasure to welcome you once again. Regards,
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Previous
Album Categories
All photosTravellerPool & BeachRoom & SuiteDining Family and Play AreasBusiness Centre & Event Rooms
Spider monkey eating banana on balcony.
Yucatan Jays on balcony.
Unidentified bird on balcony.
Spider monkey on balcony.
contempando vida salvaje en vivo y directo
Previous
Do you have to make reservations at the restaurants currently? If you’re staying Royal Club then can the concierge there make the reservations for you?
Yes, and Yes! The concierges in the Royal Club are great! (All the concierges are great.)
1 vote
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How far do we have to walk to check in the hotel after being dropped off from the airport.
If you are talking re: the main desk, after you are dropped off, you walk through a rather long open walkway. Then you are in the lobby and the desk is on the left. If you are @ Royal Club or First Club, you get in a golf cart and are taken to the respective clubhouse.
0 votes
What sort of things can you use the $ resort credit for as it is included in our room rate? WiFi? Spa? Excursions?
What is the email to the hotel?
Are women allowed to wear nice flip flops into the restaurants or do they need to be sandals with backs or close toed shoes? Also, can we go to the ocean adult only pool with our 1 yr old or is it strictly no kids allowed at all (even sitting around the edge/walking through). Lastly, are there daily activities by the pools. If so, what are they? Thanks!
Previous
"We were in Bldg. 22. It was far from most restaurants."
"The way the resort is layed out there isn't a bad room. There are carts for transportation to get around the property."
"Ask for a room away from the pool if you like to rest on your vacation. Activities are held at the pools. Quiet area is by the beach..."
"Building 18 was nice and quiet. Wifi is expensive"
"We had 3 different rooms here due to our extension and all were very nice rooms."
Previous
PRICE RANGE
US$ 160 - US$ 426 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
occidental grand xcaret hoteloccidental grand flamenco xcaretgrand flamenco xcaretxcaret grand occidentaloccidental xcarethotel xcaretxcaret playa del carmengrand xcaret occidentalxcaret hotelgrand occidental xcaret
FORMERLY KNOWN AS
Occidental Grand Xcaret All Inclusive Resort
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
764
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