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Ocean Maya Royale

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Ocean Maya Royale
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5,986 Reviews from our TripAdvisor Community

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Showing 4,905: English reviews
Cranbrook, Canada
Reviewed yesterday NEW

We visited from January 4 to the 14th, and have seldom been so disappointed. We travel yearly to the Mayan Riviera, and have for nearly 20 years. There are 3 or 4 places that we stay at regularly, this year however, we decided to try an adults-only place. The first thing I will say is that the peace and quiet...

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Helpful?
Thank Walter H
Aberdeen, South Dakota
Reviewed yesterday NEW

Overall we were very pleased with the facility, service, entertainment and food. The staff were eager to help in any way to make our trip pleasant. I do have one advice of beware. There is the presentation talk they want to get you to sign up for a club membership with them. We specifically asked how long the presentation would...

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Helpful?
Thank Sdtripguy
Reviewed yesterday NEW

We stayed here in May, although its a lovely hotel theres not much to do. you can get drinks in the rstaaurants which do gorgeous food (my favourite was the Mexican) but theres only one main bar in the lobby where everyone goes on an evening so it gets really busy and your waiting agees to get served. The rooms...

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Helpful?
Thank Jo S
Michigan
Reviewed 2 days ago NEW

Be prepared to get a spiel about upgrading to H10 privilege, which we didn't want, sat through over an hour of the BS before they turned us free. Also are room was out of toilet paper, had to borrow a half of a roll from one of friends room. took three days to get tp stocked in the room. All...

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Helpful?
1Thank Ken725
Renfrewshire, United Kingdom
Reviewed 2 days ago NEW

Had high hopes for this hotel from reading the previous reviews on TripAdvisor. When we arrived at the hotel received a nice pleasant welcome, luggage was sorted and we were shown to our room as it began to rain. We patiently awaited the delivery of our cases, what a way to start your holiday, when they eventually arrived after 45...

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1Thank Nippy65
Leicester, United Kingdom
Reviewed 3 days ago NEWvia mobile

We have just come back from a week at the Ocean Maya Royale hotel, Riviera Maya, 5/1 - 12/1/17 and am already in deep depression. We spent an amazing week in this fantastic hotel as a group of 10 friends and it did not disappoint. From the moment we checked in, the staff could not do enough for us from...

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Helpful?
3Thank pogalog
OceanCustomerService, Director de Relaciones Públicas at Ocean Maya Royale, responded to this review

Dear OMR Former Guest, Thank you for taking the time to write this review about our resort and its highlights, we really appreciate it since this is very important for us. Also thank you for mentioning our co workers Miguel, Oli and Herbert, since this is very important for them and for us. Please let us next time you are...

Reviewed 3 days ago NEW

Just returned from a weeks holiday at the OMR. We were a group of adults celebrating my 40th birthday. The hotel is kept very clean and tidy with maintenance being done all the time. All the staff work really hard to make sure you have a lovely holiday especially the bar staff making countless cocktails. We ate at all the...

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Helpful?
1Thank Felicityogrady
OceanCustomerService, Director de Relaciones Públicas at Ocean Maya Royale, responded to this review

Dear OMR Guest; We really appreciate you took the time to write this review with all the community of travelers and future OMR guest. Special thanks for sharing specific highlights about our resort and your experience here at the OMR. Please let us next time you are planning your holidays we will be looking forward for the chance of hosting...

Onaway, Michigan
Reviewed 4 days ago NEWvia mobile

Went with a friend for a mid winter get away. Is there a down side to sunny days and starry skies at night with ocean breezes?? Nope! We booked with a local travel agent through delta vacations. Totally recommend them!! Delta's folks took excellent care of us from boarding to tours to returning home! This resort is adults only, all...

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Helpful?
Thank Annette D
OceanCustomerService, Director de Relaciones Públicas at Ocean Maya Royale, responded to this review

Dear OMR Former Guest, Thank you for taking the time to share this review about our resort and its highlights, we really appreciate it since this is very important for us and for our future guests. We would like you to let us know next time you plan your holidays since it would be a big pleasure to have you...

Sunderland
Reviewed 4 days ago NEW

We stayed in block 23 at this hotel, this was after having to request a lower floor room due to mobility issues (the request was made at the time of booking and also by a separate email to the hotel direct by myself), however the hotel had allocated an upper floor room which was inaccessible. There was no issue changing,...

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Helpful?
4Thank Mrsfuzzywig
OceanCustomerService, Director de Relaciones Públicas at Ocean Maya Royale, responded to this review

Dear OMR Guest; It is a pleasure to read that our resort and staff fulfilled your expectations and that you had a good time during your holidays. Thank you for taking the time to write this review, where you share your experience with all the commnity of travleres and future guests. We would like to apologize for the inconvinience that...

Reviewed 5 days ago NEWvia mobile

Ocean Maya is an ocean-front small, GORGEOUS resort. We went for 10 days with 2 other couples, and absolutely loved the adult-only element. You can walk to anyplace on the resort within 5 minutes. It's not a hotel-feel, because the rooms are separated into villas. Such a great concept to make it more intimate. The grounds are immaculate, rooms are...

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Helpful?
Thank HannahWorldTraveler
OceanCustomerService, Director de Relaciones Públicas at Ocean Maya Royale, responded to this review

Dear OMR Former Guest, We would like to thank you for this nice and detailed review of our resort and your experience, we are sure community of travelers and our future guests will appreciate this. Your comments regarding the food are very important for us since we take them as big opportunity areas to improve our service. Please let us...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Beachfront
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Breakfast included
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Tennis Court
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Breakfast included
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
All-inclusive luxury in an intimate Caribbean setting, in the heart of the Riviera Maya. Ocean Maya Royale is a luxury all-inclusive beachfront resort in Riviera Maya, in the heart of the Mexican Caribbean. Offering intimate settings and lush tropical landscapes, this Caribbean gem is very close to Playa del Carmen, Tulum, Cozumel and Cancun. Relax and enjoy our Despacio Spa, two swimming pools, exclusive south beach section featuring Balinese sun beds, Dive It! Watersports center and our a la carte restaurants, where you can taste the best International cuisine, including our new beachfront La Dolce Vita restaurant. Ocean Maya Royale is exclusively an Adults Only resort, a perfect retreat for couples, honeymooners and any one over the age of 18 looking for a more relaxing and sofisticated Caribbean experience. ... more   less 

Additional Information about Ocean Maya Royale

Address: Carretera Federal Chetumal, km. 299, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: ₹ 13,380 - ₹ 1,25,811 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Ocean Maya Royale 4*
Number of rooms: 320
Reservation Options:
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Also Known As:
Ocean Maya Royale Hotel Playa Del Carmen
Ocean Maya Hotel
Ocean Maya Playa Del Carmen
Hacienda Maya
Ocean Maya Royale Riviera Maya/Playa Del Carmen
Hotel Style:
#23 Top resorts Hotel in Playa del Carmen
#32 Luxury Hotel in Playa del Carmen
#33 Spa Hotel in Playa del Carmen
#33 Family Hotel in Playa del Carmen
#34 On the Beach Hotel in Playa del Carmen
#53 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Ocean Maya Royale staff and other travellers.
1,446 questions
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Questions? Get answers from Ocean Maya Royale staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't go unless you are prepared to pay for Privilege”
 of 5 bubbles Nippy65, 14 Jan 2017 | Read review
“rooms near the pool were noisy during the day because of the activities”
 of 5 bubbles 956SueB, 10 Jan 2017 | Read review
“block 25 is very quiet near buffet & restaurants, lobby”
 of 5 bubbles whitesand2travels, 9 Jan 2017 | Read review
“We had 3707, upper floor, partial view of ocean, very close to the quiet pool, La Dolce Vita and El Charro.”
 of 5 bubbles Jostlej, 28 Dec 2016 | Read review
“Maybe upgrade”
 of 5 bubbles rosemaryl122, 28 Dec 2016 | Read review
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