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Ocean Maya Royale

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5,881 Reviews from our TripAdvisor Community

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Showing 4,824: English reviews
1 review
Reviewed yesterday NEW

Fabulous hotel, not a higher rise all separate little blocks of 7 rooms. Food great and the options to eat In the restaurants as much as you want Which is great. Blue moon & Chinese fab. Entertainment staff great Margarita from the dive centre and water sports, one of the nicest people you will be lucky to know. All staff... More 

Helpful?
Thank Reinhard H
Albuquerque, New Mexico
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed yesterday NEW via mobile

It was a battle just to confirm my reservation through the Disney vacation club. While they said we were all set we arrived only to have to wait 35 minutes to check in because they had the reservation under the wrong name. We have only been here for half a day and I wish we didn't book this hotel for... More 

Helpful?
Thank kwells1820
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 days ago NEW via mobile

We have been there twice in last 7 months and I have express my disappointment in last visit. Don't get me wrong it's still class or two better than any European holidays we have been but in comparison to previous visit in every field there is a deterioration. Grounds still lovely still plenty of wildlife, rooms cleaned properly and every... More 

Helpful?
Thank Arek D
Milwaukee, WI
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 days ago NEW via mobile

Very conducive to fun! Met people we will stay connected with long term...have never been this social. Biggest pitfalls were the hard sells on "not time share" and the beach was not swimmable/not crystal blue but we were happy to live in the pool with fantastic drink service from Francisco Javier...Always smiling, friendly and attentive. Good shows and good food... More 

Helpful?
2 Thank PAL2001
Stockton-on-Tees, United Kingdom
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 5 days ago NEW via mobile

We have just come home with heavy hearts , we loved this resort the staff made it fantastic big thank you to luis , Manuel,victor and Carlos n Jesus they worked so hard to keep everyone happy ! Lovely relaxed resort ,but fun too food was fab . Drinks were plentiful . Foam party hilarious ! Restaurants on resort really... More 

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3 Thank forgotten69
Minneapolis, Minnesota
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 5 days ago NEW

We had a ground floor room. It was very nice. We ate at the Asian restaurant 2 times and ate at the Hibachi part of it once.For the Hibachi part of it you have to go sign up at about 5:00pm to get in. Very good food. The pool foam party was fun. The beach there isn't real good. It... More 

Helpful?
Thank mbsub
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 days ago NEW

I spend one week with my wife from the 19th to the 26th in this wonderful resort. The service is outstanding, the food overall is good. I´ll give it a 8/10 , except for the italian restaurant, which is absolutly amazing. The drinks and coktails were not the best I ever tried, however, the quality was much better than most... More 

Helpful?
1 Thank Maximilien F
lindy353
Level Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 5 days ago NEW via mobile

So much to say about a fantastic resort Thomson holidays first for great flight over and back,great rep Natalie in resort always available helpful. Hotel itself wow,everything thats advertised and more. We were in a deluxe room with sea view right next to fun pool,we watched the beautiful sunrises,sunsets. Yes we was next to fun pool but was nice to... More 

Helpful?
1 Thank lindy353
Landau in der Pfalz, Germany
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 6 days ago NEW via mobile

Could not write enough positive things about this beautiful resort. Spent there 10 nights and wished I could stay there forever. The beautiful villas, the incredible well kept gardens, all restaurants, the SPA and last but not least the staff, everything was just excellent and there was nothing to complain at all. Upon arrival we upgraded to an Ocean View... More 

Helpful?
1 Thank MaLinn89
Whitehaven, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 6 days ago NEW

Just returned from 14 nights at this resort. Had an absolutely fantastic time. All the staff are extremely helpful and polite. Rooms are of a good quality, we had a jacuzzi suite (jacuzzi in the room, not the balcony). The lounge area was comfortable, bedroom very spacious and the bathroom/shower area well finished. Food was very good, however if the... More 

Helpful?
1 Thank L4360MVchrisl

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Beachfront
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free Breakfast
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Tennis Court
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Free Breakfast
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
All-inclusive luxury in an intimate Caribbean setting, in the heart of the Riviera Maya. Ocean Maya Royale is a luxury all-inclusive beachfront resort in Riviera Maya, in the heart of the Mexican Caribbean. Offering intimate settings and lush tropical landscapes, this Caribbean gem is very close to Playa del Carmen, Tulum, Cozumel and Cancun. Relax and enjoy our Despacio Spa, two swimming pools, exclusive south beach section featuring Balinese sun beds, Dive It! Watersports center and our a la carte restaurants, where you can taste the best International cuisine, including our new beachfront La Dolce Vita restaurant. Ocean Maya Royale is exclusively an Adults Only resort, a perfect retreat for couples, honeymooners and any one over the age of 18 looking for a more relaxing and sofisticated Caribbean experience. ... more   less 

Additional Information about Ocean Maya Royale

Address: Carretera Federal Chetumal, km. 299, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: ₹ 13,842 - ₹ 84,345 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Ocean Maya Royale 4*
Number of rooms: 320
Reservation Options:
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Also Known As:
Ocean Maya Royale Hotel Playa Del Carmen
Ocean Maya Hotel
Ocean Maya Playa Del Carmen
Hacienda Maya
Ocean Maya Royale Riviera Maya/Playa Del Carmen
Hotel Style:
#23 Top resorts Hotel in Playa del Carmen
#31 Luxury Hotel in Playa del Carmen
#33 On the Beach Hotel in Playa del Carmen
#33 Family Hotel in Playa del Carmen
#34 Spa Hotel in Playa del Carmen
#53 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Ocean Maya Royale staff and other travellers.
1,400 questions
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Questions? Get answers from Ocean Maya Royale staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We had 1802 back in a corner. Quiet nice view. No people traffic”
  • People upstairs kept throwing food down so the Coatis kept coming.
 of 5 bubbles mbsub, 29 Nov 2016 | Read review
“Ocean view with balcony would be ideal.”
 of 5 bubbles claudia69a, 27 Nov 2016 | Read review
“do homework”
 of 5 bubbles BobM348, 26 Nov 2016 | Read review
“Do not accept room on the groun level floor.”
 of 5 bubbles vbaescu, 26 Nov 2016 | Read review
“we stayed in the honeymoon suite, which didn't have a view of the pool. Rooms near the honeymoon suites would be quiet.”
 of 5 bubbles bears85payton, 25 Nov 2016 | Read review
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