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Ocean Maya Royale

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6,252 Reviews from our TripAdvisor Community

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Showing 5,102: English reviews
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Reviewed 2 days ago NEW

From the time we arrived to the time we left...we felt like we were in paradise. The friendliness of the staff, the quality of food, and the overall atmosphere of the resort is second to none. The cleanliness of the resort is impeccible. We will definitely be recommending and returning!!!

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3Thank Jeff B
Cincinnati, Ohio
HOTEL’S FAVOURITE REVIEW
Reviewed 25 February 2017 via mobile

We are just completing our 7 day stay. We have stayed in many different resorts in Rivera Maya and this leads the rest. Food is excellent even at the buffet. The staff is genuine and the entertainment staff makes sure you have a wonderful time. Nightly entertainment is professional level with high level talent. We will return and recommend to...

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31Thank Waka B
About Hotel's Favourite Review
OceanCustomerService, Director de Relaciones con Clientes at Ocean Maya Royale, responded to this review

Dear OMR former guest: On behalf of the entire staff we would like to thank you for sharing this review of our resort with community of travelers and future OMR guests. Also thank you for mentioning our co workers Jennifer and Mario , since this is very important for them and for us. Please let us next time you are...

Calgary
Reviewed 3 days ago NEW

This place is beautiful. The staff is awesome, I have nothing negative to say about them from check in to check out. The travellers also were pretty good. Most of them were polite and friendly and respectful. I met nice people from all over the US, Germany, UK. The food was wonderful. La Hacienda is the buffet and was huge!...

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2Thank Calgarynurse
Boston, United Kingdom
Reviewed 4 days ago NEW

We are just finishing our second week at OMR and are very impressed with the hotel and it's staff. The grounds are beautifully kept and there are always workers maintaining them. It is great to see the wildlife wandering about. The reception is spotless as is the pool area, the beach is small with workers struggling to keep on top...

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3Thank bwss42
County Antrim, United Kingdom
Reviewed 5 days ago NEW

Lovely week at Ocean Maya. Rooms are ok, nothing exciting, clean. Resort is beautiful and grounds immaculate. Staff are very efficient and friendly. Breakfast buffet was excellent, lots of choice. Really enjoyed the Italian restaurant, although not huge portions, food was excellent. Nightly entertainment a little cheesy. Lovely little market set up one day a week selling local arts and...

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3Thank Simba5595
North Vancouver
Reviewed 6 days ago NEW

Accommodation: rooms were spacious and clean. The shower is poorly designed resulting in lots of seepage onto the floor where the toilet is located and hot water was not always available in the morning. The A/C was the best! It kept the room at a very comfortable sleeping temperature and the noise from the Air conditioner provides an effective 'white...

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6Thank TennismomVancouver
Port Stanley, Ontario
Reviewed 6 days ago NEW

Well one more time my two weeks are in and out, but like always the people of this hotel know how to make my two weeks fantastic as always they do. This year they upgrade us to "Privilege" and that was very nice, and in reality the difference from a regular room to the Privilege is not to much,but it...

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5Thank artvic
trenton, nj
Reviewed 1 week ago

Two words sum up this resort calm and easy…… We had been to this resort in 2010 when it was a family resort, now that it is an all adult resort, they have spruced up some things and made some very nice additions. Check-in was a breeze and the front desk at all times were very efficient and helpful. We...

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6Thank missbigfish
Reviewed 1 week ago

I like that resort, it's just fine, but there are reasons I can't give out all of 5 points. -- We were here for 11 days. Very often food in the main buffet or in the buffet near poll was slightly warm, not hot as expected. I mean a soup, a pizza, a fish etc. -- One day we visited...

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4Thank Feliks K
Fort Worth, Texas
Reviewed 1 week ago

We would like to say THANK YOU to the people mentioned and everyone else that works at the resort. Mar and Caleb were very patient with all the questions we had and very helpful. Antonio's hands were magic during the massage. Rebecca was always immaculate in cleaning our room. Salvavo kept the mini fridge stocked. Ignacio, Augustin, Alfonso and Tila...

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2Thank M J L

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Amenities

Highlights
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Beachfront
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Breakfast included
  • Free Internet
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Tennis Court
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
Services
  • Free Parking
  • Room Service
  • Breakfast included
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
All-inclusive luxury in an intimate Caribbean setting, in the heart of the Riviera Maya. Ocean Maya Royale is a luxury all-inclusive beachfront resort in Riviera Maya, in the heart of the Mexican Caribbean. Offering intimate settings and lush tropical landscapes, this Caribbean gem is very close to Playa del Carmen, Tulum, Cozumel and Cancun. Relax and enjoy our Despacio Spa, two swimming pools, exclusive south beach section featuring Balinese sun beds, Dive It! Watersports center and our a la carte restaurants, where you can taste the best International cuisine, including our new beachfront La Dolce Vita restaurant. Ocean Maya Royale is exclusively an Adults Only resort, a perfect retreat for couples, honeymooners and any one over the age of 18 looking for a more relaxing and sofisticated Caribbean experience. ... more   less 

Additional Information about Ocean Maya Royale

Address: Carretera Federal Chetumal, km. 299, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: ₹ 10,053 - ₹ 23,521 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Ocean Maya Royale 4*
Number of rooms: 320
Reservation Options:
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Also Known As:
Ocean Maya Royale Hotel Playa Del Carmen
Ocean Maya Hotel
Ocean Maya Playa Del Carmen
Hacienda Maya
Ocean Maya Royale Riviera Maya/Playa Del Carmen
Hotel Style:
#25 Top resorts Hotel in Playa del Carmen
#33 Luxury Hotel in Playa del Carmen
#33 Family Hotel in Playa del Carmen
#36 On the Beach Hotel in Playa del Carmen
#36 Spa Hotel in Playa del Carmen
#51 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Ocean Maya Royale staff and other travellers.
1,607 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Every room in this hotel is excellent”
artvic, 22 Apr 2017 | Read review
“the higher the villa number, the further you'll be from the pools/ocean”
reanna1022, 18 Apr 2017 | Read review
“second floor, sea view.”
mickb55, 17 Apr 2017 | Read review
“The ppola rea can be very loud during the day”
moniqueb435, 16 Apr 2017 | Read review
“Ask for building 21, 26 or 29 on the 2nd floor”
Bomani, 14 Apr 2017 | Read review
5 of 5