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The Palm at Playa

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1,251 Reviews from our TripAdvisor Community

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There are newer reviews for The Palm at Playa
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Showing 642: English reviews
Wilmington, Delaware
Reviewed 3 weeks ago

Our room opened to the beautiful tree lined courtyard. It was spacious and Paola was alway patient when we were not quite out when she arrived, but room was always spotless when we returned. Infinity pool, comfortable lounging on rooftop with a bar was amazing!! Full breakfast with fresh fruit and eggs with assistance from Wilfredo until 11 a.m. could...

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Helpful?
Thank mgillesp1313
JorgeSald, Director de Recepción at The Palm at Playa, responded to this review

Thank you for your opinion, your preference and wonderful comments regarding our property and the staff, we are always please to hear that our work has as a result guests highly satisfied. Your trust in our services and products is the most important to us. In the name of all the staff and me, we would like to send you...

Hoboken, New Jersey
Reviewed 3 weeks ago

everything about our stay was great, not one complaint about the palm! the guests were mostly couples which made for a nice relaxing environment. the room was clean upon arrival and kept very clean throughout our stay. the couples shower was really cool and different and the balcony was a great place to sit and people watch. the rooftop pool...

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Helpful?
Thank aiscordo
JorgeSald, Director de Recepción at The Palm at Playa, responded to this review

Thank you for your opinion, your preference and wonderful comments regarding our property and the staff, we are always please to hear that our work has as a result guests highly satisfied. Your trust in our services and products is the most important to us. In the name of all the staff and me, we would like to send you...

Edinburgh, United Kingdom
Reviewed 3 weeks ago

We stayed at the Palm for a week and would like to have stayed longer. We were made very welcome, the staff (particularly Sandra the concierge) were friendly and helpful and the rooftop pool/bar area was fantastic. Good central location although our room (which in all other respects was great) was very noisy as it overlooked the street and was...

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Helpful?
Thank Allan R
JorgeSald, Director de Recepción at The Palm at Playa, responded to this review

Thank you for your opinion, your preference and wonderful comments regarding our property and the staff, we are always please to hear that our work has as a result guests highly satisfied. Your trust in our services and products is the most important to us. In the name of all the staff and me, we would like to send you...

Reviewed 4 weeks ago

My husband and I stayed at the Palm at Playa last week. The hotel is beautiful. We had the one bedroom suite on the first floor with a patio that overlooked the courtyard. The rooms are beautiful, well-equipped and completely modern. We had a separate living area with a wet bar. The bedroom had a king size bed and both...

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Helpful?
Thank SharonR2
JorgeSald, Director de Recepción at The Palm at Playa, responded to this review

Thank you for your opinion, your preference and wonderful comments regarding our property and the staff, we are always please to hear that our work has as a result guests highly satisfied. Your trust in our services and products is the most important to us. In the name of all the staff and me, we would like to send you...

Reviewed 4 weeks ago via mobile

Beautiful roof top and the staff was excellent we extended our stay because of the location but in all in was well worth everything we will be staying there again we are from Texas and had a good time

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Helpful?
Thank issacmanny
JorgeSald, Director de Recepción at The Palm at Playa, responded to this review

Thank you for your opinion, your preference and wonderful comments regarding our property and the staff, we are always please to hear that our work has as a result guests highly satisfied. Your trust in our services and products is the most important to us. In the name of all the staff and me, we would like to send you...

Miami Beach, Florida
Reviewed 4 weeks ago via mobile

This is my first time to The Palm at Playa. When I arrived I'd a very warm welcome by Sandra and Jorge. They made me feel like family. I was hungry upon arrival and decided to have lunch on the Roof over looking Playa del Carmen with Excellent Seafood. I went to my room to find beautiful Rose's waiting for...

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Helpful?
Thank nora6464
JorgeSald, Director de Recepción at The Palm at Playa, responded to this review

Thank you for your opinion, your preference and wonderful comments regarding our property and the staff, we are always please to hear that our work has as a result guests highly satisfied. Your trust in our services and products is the most important to us. In the name of all the staff and me, we would like to send you...

Kansas
Reviewed 4 weeks ago

This is a tough review to write because everything outside of the pool was absolutely top-notch. The room was beautiful and spacious. Housekeeping was excellent. The hotel facility itself was lovely, clean, well lit and delightful. Sondra Lopez, the guest representative was absolutely delightful. She could not have done more for us, always going out of her way to help...

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2Thank BluesGuyKS
Hammamet, Tunisia
Reviewed 4 weeks ago

We really recommend The Palm hotel!! Very good service, The food at The restaurant is DELICIOUS, The suites are very spacious and beautiful, The Pool and The view at The roof are amazing. We would like to say a SPECIAL THANK YOU TO HECTOR & ALFREDO at The restaurant, they always make sure to provide The Best food with their...

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Helpful?
Thank RocioDelgado
JorgeSald, Director de Recepción at The Palm at Playa, responded to this review

Thank you for your opinion, your preference and wonderful comments regarding our property and the staff, we are always please to hear that our work has as a result guests highly satisfied. Your trust in our services and products is the most important to us. In the name of all the staff and me, we would like to send you...

Edmonton, Canada
Reviewed 4 weeks ago via mobile

So, let me first say when we were looking for places to stay in Playa Del Carmen for the night prior to spending two weeks in Cozumel, there were three things that caught my eye. I apologize for the long review but I feel it is so important to praise this place and the folks that work here. And pay...

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Helpful?
Thank Amanda S
JorgeSald, Director de Recepción at The Palm at Playa, responded to this review

Thank you for your opinion, your preference and wonderful comments regarding our property and the staff, we are always please to hear that our work has as a result guests highly satisfied. Your trust in our services and products is the most important to us. In the name of all the staff and me, we would like to send you...

North Palm Beach, Florida
Reviewed 4 weeks ago

After much research to find the perfect hotel and location we decided on the Palm at Playa. It was amazing! The rooms are huge with giant walk in showers. They are well maintained and very clean! Housekeeping is on top of everything. The location is a half block from 5th Ave, everything is within walking distance. Sandra the concierge, was...

Review collected in partnership with this hotel
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Thank Susan F
JorgeSald, Director de Recepción at The Palm at Playa, responded to this review

Thank you for your opinion, your preference and wonderful comments regarding our property and the staff, we are always please to hear that our work has as a result guests highly satisfied. Your trust in our services and products is the most important to us. In the name of all the staff and me, we would like to send you...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
For a boutique hotel in central Playa del Carmen, The Palm at Playa goes beyond the typical hospitality by offering the true lifestyle-beach character. With an accurate service, contemporary-beach design and a superb location by the "5ta Avenida", the town's most vibrant area, The Palm at Playa puts the best in town to handy distance.There are 69 resort-style accommodations which include lofts and apartment-like suites, very chic, generous in space and details. Our Restaurant Calle 8 offers Mexican contemporary cuisine at local prices, while the gym, yoga and holistic-themed therapy rooms at the Spa are still parts of the experience.But our star is the rooftop with the Bar and swiming pool. It's a perfect spot for celebrating the occasion in a stylish atmosphere, a place where dramatic ocean views and rounds of mojitos and margaritas flow constantly. The swimming pool, Jacuzzi and snack bar are the prefect set to relax under the warm and balmy Caribbean sun. But at night the whole terrace transforms itself into to a jazzy-vibrant stage. A chic and trendy place meaning the perfect setting for young souls seeking the groove, while gazing at the horizon and the sizzling lights of Cozumel Island.There are many things to know about The Palm, but the true is just feeling good factor. ... more   less 

Additional Information about The Palm at Playa

Address: Calle 8 Norte entre 5ta Avenida y 10ma | Manzana 29, Lote 5 Centro, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: ₹ 9,229 - ₹ 18,654 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Palm at Playa 4*
Number of rooms: 69
Reservation Options:
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Also Known As:
The Palm At Playa Riviera Maya/Playa Del Carmen
Hotel Style:
#20 Luxury Hotel in Playa del Carmen
#67 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from The Palm at Playa staff and other travellers.
43 questions
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Questions? Get answers from The Palm at Playa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room 204 is amazing.”
 of 5 bubbles trishar0ni, 21 Mar 2017 | Read review
“Do ask for a quiet room!”
 of 5 bubbles ddale2, 14 Mar 2017 | Read review
“Garden room was exceptional and serene , large, clean,well appointed, suite.”
 of 5 bubbles johnsM2263KK, 11 Mar 2017 | Read review
“Ask for a quiet room. The rooftop pool was awesome but the noise level was too high.”
 of 5 bubbles J9423SCjanh, 9 Mar 2017 | Read review
“There is a nightclub across the street (as well as a hostel) and the rooms facing the street can be loud. Ask for an "inside" room!”
 of 5 bubbles lsnhc, 7 Mar 2017 | Read review
5 of 5