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The Palm at Playa

1,720 reviews
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Traveller (857)
Room & Suite (380)
Storyboard
Overview
  • Excellent76%
  • Very good18%
  • Average4%
  • Poor1%
  • Terrible1%
Travellers talk about
“rooftop pool”(98 reviews)
“loft room”(24 reviews)
“roof top bar”(18 reviews)
Free Wifi
Breakfast included
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
Airport Transportation
4.0 Star Hotel
All hotel details
Offers from The Palm at Playa
Offers & Announcements: Package Deal
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,720)Write a Review
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There are newer reviews for The Palm at Playa
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865 results
Traveller rating
614
177
40
23
11
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614
177
40
23
11
Show reviews that mention
All reviewsrooftop poolloft roomroof top bartravel conciergeincluded breakfastfacing the streetrestaurant downstairsdouble showerhotel restaurantalfredochilaquilesthe location is perfectamazing hotellounge areabeach clubsamazing staypool staff
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21 - 25 of 865 reviews
Reviewed 3 weeks ago via mobile

The room is nice. The pool upstairs is amazing. The outside is old and when you first pull up your like I booed this ? I’m Upset because Priceline has this labeled as a 4 Star hotel. It’s a 3 at very best best. The...More

Thank Brett E
Reviewed 4 weeks ago via mobile

Service was excellent. The free breakfast was excellent. The location was wonderful, very central. Super clean rooms and very friendly staff. The last minute walk in rate was very reasonable as well, esp with the free breakfast until 11! I will def be back to...More

Thank Robert B
Response from JorgeSald, Director de Recepción at The Palm at PlayaResponded 3 weeks ago

Dear Robert B Thank you for your opinion and give to us your trust in our services and products, that is the most important to us. We are glad to read your preference and wonderful comments regarding our property and the staff, we are always...More

A TripAdvisor Member
1
Reviewed 4 weeks ago via mobile

We stayed at the Palm for four days and oh my god! Sandra was extremely helpful and absolutely friendly and always smiling making sure we had what we needed. She also helped with booking us excursions that were amazing! The rooftop was great as well....More

Thank A TripAdvisor Member
Response from JorgeSald, Director de Recepción at The Palm at PlayaResponded 2 weeks ago

Dear client Thank you for your opinion and give to us your trust in our services and products, that is the most important to us. We are glad to read your preference and wonderful comments regarding our property and the staff, we are always pleasant...More

Reviewed 4 weeks ago via mobile

This was are first trip to playa, Sandra and the Entire staff at the palm went over the top to much sure our ever need was meet! This hotel is perfectly located in the 5th ave. Area, so many amazing restaurants with in walking distance....More

Thank Tasha B
Response from JorgeSald, Director de Recepción at The Palm at PlayaResponded 4 weeks ago

Dear Tasha B Thank you for your opinion and give to us your trust in our services and products, that is the most important to us. We are glad to read your preference and wonderful comments regarding our property and the staff, we are always...More

Reviewed 4 weeks ago

Conveniently located 1-2 blocks from the beach and just off Avenida 5ta, the Palm at Playa was our home during our 5-day stay last week. It really is a beautiful hotel exactly as seen in pictures and, God willing, we plan on returning there soon....More

Thank RSandru
Response from JorgeSald, Director de Recepción at The Palm at PlayaResponded 4 weeks ago

Dear RSandru Thank you for your opinion and give to us your trust in our services and products, that is the most important to us. We are glad to read your preference and wonderful comments regarding our property and the staff, we are always pleasant...More

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134567173
About
Awards & Recognition
Travellers' Choice
2018 Winner
Amenities
Top amenities
Free High Speed Internet ( WiFi )
Pool
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Bar/Lounge
Spa
Breakfast included
Hotel Amenities
Room Service
Airport Transportation
Breakfast included
Laundry Service
Concierge
Multilingual Staff
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Adult pool
Outdoor pool
Details
Price range
US$ 122 - US$ 303 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#19 Luxury Hotel in Playa del Carmen
#67 Romantic Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$ 122 - US$ 303 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#19 Luxury Hotel in Playa del Carmen
#67 Romantic Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms
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Traveller (857)
Room & Suite (380)
Pool & Beach (253)
Dining (165)
Amenities (86)
Family and Play Areas (16)
Business Centre & Event Rooms (7)
Questions & Answers
Ask a question
Lisyl4
29 January 2018|
Answer
Response from D24789 | Reviewed this property |
Yes but very limited English channels. CNN, Fox, ABC, NBC, VH1 and some cartoon networks. Feeds for most channels are out of Miami area.
1
Vote
NiskyNapar
24 January 2018|
AnswerShow all 3 answers
Response from D24789 | Reviewed this property |
The other answers are correct. I would add that even though it is not heated, I found it to be refreshing and it wasn't necessary.
0
Votes
live2wine
3 November 2017|
AnswerShow all 2 answers
Response from Tasha B | Reviewed this property |
We our in are late 40's and I think any age. it was an amazing hotel. right down town, and the staff is wonderful.
1
Vote
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12345621
Room Tips
"Interior rooms don't get the street noise."
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"The only thing that the room needs is a small fridge, to have your own cold water or drinks."
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"You can request to be on the quiet side of the hotel (away from the street) to avoid the extreme late night..."
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"Our room..... The 005... with balcony, coffe maker ( free) and very comfortable, nice an clean. Marvelous..."
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