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Los Itzaes Hotel

162 reviews
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Traveller (68)
Room & Suite (146)
Storyboard
Overview
  • Excellent61%
  • Very good33%
  • Average4%
  • Poor1%
  • Terrible1%
Travellers talk about
“no elevator”(8 reviews)
“rooftop pool”(12 reviews)
“great hotel”(8 reviews)
Free Wifi
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Suites
Concierge
3.0 Star Hotel
All hotel details
Offers from Los Itzaes Hotel
Offers & Announcements: Free room upgrade
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Rooms
28 Jan29 Jan
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (162)Write a Review
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Show reviews that mention
All reviewsno elevatorrooftop poolgreat hoteltwo blocksyogurtlocation is idealquinta avenidaado bus stationwould stay here againrecommend this hotelcontinental breakfasttravel agentother guestsavenuebeachwalmartcancun
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21 - 25 of 64 reviews
Reviewed 8 March 2016

What a beautiful hotel! Staff was amazing. Rooms are clean, spacious & tastefully decorated. Roof top pool was a nice place to sit. The greenery in the lobby area reaches up to the top floor and is so beautiful. Continental breakfast every morning was nice...More

Thank HLMatt
Response from Maria Eugenia U, Gerente at Los Itzaes HotelResponded 29 March 2016

Hello HLMatt, Thank you for the nice comments! We are happy you enjoyed the hotel, our facilities and our staff. Best regards, Maria

Reviewed 4 March 2016

Rooms were just OK in a Holiday Inn kind of way. Clean and average size. Hot water is set a low temp and we had a day where it ran cold. Entire hotel except rooms have no air conditioning. There are 3 floors and no...More

Thank Skip S
Response from Maria Eugenia U, Gerente at Los Itzaes HotelResponded 29 March 2016

Hello Skip, I am sorry that we couldn't met and exceed your expectations. Usually guests love the plants hanging from the third floor to the breakfast area, and that is why we kept them when we renew the hotel. We try not to overburden the...More

Reviewed 18 February 2016

Our room was spacious and bright, also very clean. The shower is awesome too. The location is ideal, being centrally located, very close to the 5th avenue. The rooftop pool is also very nice and the staff friendly and accommodating. The only negative point is...More

1  Thank Estevam S
Response from Maria Eugenia U, Gerente at Los Itzaes HotelResponded 25 March 2016

Thank you Estevam for leaving us your comments. We are glad that you liked our location (which is close to the 5ta avenida, Walmart and beach), pool and staff. About the breakfast, it is a continental breakfast, but we also offer the possibility to pay...More

Reviewed 15 February 2016 via mobile

Will come back again and would recommend to anyone. This great little hotel is located close to the beach and shopping and the staff is amazing. The manager goes out of her way to make sure your stay is good and the staff overall is...More

1  Thank ctm50t
Response from Maria Eugenia U, Gerente at Los Itzaes HotelResponded 23 February 2016

Thank you for your comments! I am glad you appreciate our efforts; we are always trying to make our guests feel special. Best regards, Maria Eugenia

Reviewed 3 February 2016

We are still here and loving it!! Rooms are spotless and staff is super friendly and helpful-Location is excellent! In the middle of everything but our room is very quiet at night. Rooftop pool is pristine and feels very private. Excellent choice in a tiny...More

Thank jozeejo
Response from Maria Eugenia U, Gerente at Los Itzaes HotelResponded 11 February 2016

Hi Jozeejo, We are so glad you liked our hotel. We try hard to make every guest feel welcome and happy with their stay. Kind regards

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13456713
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free High Speed Internet ( WiFi )
Breakfast included
Hotel Amenities
Meeting Rooms
Concierge
Multilingual Staff
Breakfast included
Laundry Service
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Details
Price range
US$ 73 - US$ 173 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#68 On the Beach Hotel in Playa del Carmen
Room types
Non-Smoking Rooms, Suites, Family Rooms
Details
Price range
US$ 73 - US$ 173 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#68 On the Beach Hotel in Playa del Carmen
Room types
Non-Smoking Rooms, Suites, Family Rooms
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Traveller (68)
Room & Suite (146)
Pool & Beach (31)
Dining (9)
Hotel & Grounds (98)
Family and Play Areas (7)
Bathroom (2)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
Mindela0608
5 February 2017|
Answer
Response from Maria Eugenia U | Property representative |
Hello, there is a parking company in front of the hotel. They charge $150 MXN per night if you are staying with us, if not it is $200 MXN.
0
Votes
solotravels6519
29 April 2016|
Answer
Response from Maria Eugenia U | Property representative |
Hello, We do have rooms with 2 double beds. About the music, it depends on when are you coming. Usually it gets pretty loud on high season such as Easter or Christmas/New Year. On low season such as May, June, September or... More
0
Votes
gemz20910
17 February 2015|
Answer
Response from Maria Eugenia U | Property representative |
Hello Gema, We are only 2 blocks away from the beach and 1 block away from the 5ta Avenida, so I think we are definitly an ideal choice. Hope to see you soon! Maria Ucañan Los Itzaes Hotel
0
Votes
Room Tips
"Spacious , clean and best views with balcones and nice pool on the roof and beautiful plants in the lobby"
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"There isn't an elevator but you can ask for help at the front desk."
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"You will love this hotel. The pool is on the roof and is very shallow-only three feet deep, but it feels..."
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"roomview disappointing, but honestly cleanliness, location and comfort 2 thumbs up ! ."
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