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Los Itzaes Hotel

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110 Reviews from our TripAdvisor Community

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There are newer reviews for Los Itzaes Hotel
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Showing 50: English reviews
Level Contributor
57 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 3 February 2016

We are still here and loving it!! Rooms are spotless and staff is super friendly and helpful-Location is excellent! In the middle of everything but our room is very quiet at night. Rooftop pool is pristine and feels very private. Excellent choice in a tiny boutique hotel.

Thank jozeejo
Maria Eugenia U, Gerente at Los Itzaes Hotel, responded to this review

Hi Jozeejo, We are so glad you liked our hotel. We try hard to make every guest feel welcome and happy with their stay. Kind regards More 

United Kingdom
Level Contributor
194 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 115 helpful votes
Reviewed 25 January 2016 via mobile

We booked Los Itzaes hotel fairly last minute after finding out the hotel we planned to stay at had major construction in front of it. We were pleasantly surprised with our choice! The hotel is located centrally just 1 road behind 5th avenue, and although it was full we rarely saw other guests, and had the rooftop pool to ourselves... More 

1 Thank Pyramid160
Maria Eugenia U, Gerente at Los Itzaes Hotel, responded to this review

Hello Pyramid160, Thank you for taking the time to write a complete review. Since we only have 16 rooms, you will not see the hotel too crowded and we can provide a more personal service and our service is one of the things we are most proud about :) Hope that we'll get the chance to see you again soon,... More 

long island
Level Contributor
38 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
Reviewed 13 January 2016 via mobile

we're still here...wanted to share my thoughts while enjoying this lovely hotel. great location, just one block off la quinta. very clean, thanks to Deanna, our wonderful ama de llaves. excellent bathroom, shower, AC, towels, toiletries and a hair dryer. the staff is extremely friendly and helpful... will arrange whatever you need. the rooftop pool is perfect...like a private club.... More 

Thank foxeym
Maria Eugenia U, Gerente at Los Itzaes Hotel, responded to this review

Thanks for these comments. It was a pleasure having you here and we were all more than happy to help you out. We know we will see you again, hopefully soon so you can practice more spanish :) ¡Hasta pronto! Maria Eugenia More 

Wadsworth, Illinois
Level Contributor
34 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 11 January 2016

Ask for Maria, if you want service and all your questions answered. We were in contactf during the two months before our trip. If I had a question, it was answered promptly. She booked our tours for us and recommended things to do. The room was vet comfortable. The beds were firm, as one reviewer stated, but I like a... More 

1 Thank dutto11
Maria Eugenia U, Gerente at Los Itzaes Hotel, responded to this review

Thank you for the nice comments. I am glad that you liked the hotel and the service we gave you, we try very hard to make every guest feel welcome. I know you said that you usually don't go to the same place twice, but I hope to see you again soon. Best regards, Maria Eugenia More 

Toronto, Canada
Level Contributor
62 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 10 January 2016 via mobile

Very nice hotel. Central but quiet location, one block from the action. Rooms are large and airy (as the photos here show). Fridge and in-room safe. Clean bathroom. Friendly and helpful staff. Rooftop pool is small and shallow, but has tables and lounge chairs. Breakfast is the only thing below par (white bread toast and a banana is not "continental)

Thank ScreenNameMissing
Maria Eugenia U, Gerente at Los Itzaes Hotel, responded to this review

Thank you for your comments. We are happy you liked our facilities and staff. We are trying to improve our breakfast, that is why we also have yogurts and cereals. We are listening to all your comments so we can improve even more. Best regards More 

Stockport, United Kingdom
Level Contributor
67 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
Reviewed 27 November 2015 via mobile

Stayed one night whilst staying nearby Riviera Maya. It's only a couple of blocks from beach area and 5th Ave. Hotel rooms are bright and comfortable and surprisingly quite as its on a road. Rooftop sun deck and swimming pool are brilliant for sunbathing and cooling off, we used it all afternoon to ourselves. Check in was 3 but they... More 

1 Thank eddy w
Maria Eugenia U, Gerente at Los Itzaes Hotel, responded to this review

Hello Eddy W, Thank you for taking the time to writing us a review. Hope next time you are in Playa you will choose us again. Best regards, Maria More 

London, United Kingdom
1 review
Reviewed 21 October 2015

This hotel's location is the best! We had a good 5 night stay and the staff were amazing! Hotel is very neat and located just a few minutes walk from all the action, yet maintains a very quiet ora. One of the best hotels I have stayed in so far!

Thank HappyUK2015
Maria Eugenia U, Gerente at Los Itzaes Hotel, responded to this review

Dear HappyUK2015, Thank you for your nice comments. We are happy that you enjoyed our hotel so much. We do think that our location, our great staff (and spacious rooms) are our best assets. Hope to see you again soon, Maria. More 

Tel Aviv, Israel
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 16 October 2015

To anyone who is looking for a nice, clean and convenient hotel in the center of attractions this is the hotel for you ! we came for a honeymoon and was looking for a cheap but yet decent hotel to stay on and we found Los Itzaes. Maria from the reception desk was very very nice and gave us recommendations... More 

4 Thank Siv1505
Maria Eugenia U, Gerente at Los Itzaes Hotel, responded to this review

Dear Siv1505, Thanks for all your comments. We are happy that you liked our service and accommodations and that you chose us for such an special occasion. We hope to see you again. Maria Eugenia More 

Whitby, Canada
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 21 May 2015

My husband and I stayed at Los Itzaes in February 2015 and very much liked this bright & inviting boutique hotel. Rooms are spacious & kept very clean. Lobby area is pretty with the hanging plants. Front desk staff are very friendly and helpful. A small continental breakfast is provided, but really, you're in Playa del Carmen - go out... More 

1 Thank wanderingvan1
Maria Eugenia U, Gerente at Los Itzaes Hotel, responded to this review

Dear Wandering, We are happy that you liked Los Itzaes Hotel. We try our best to make the guest fell comfortable. Like you said, we offer a small continental breakfast, but of course you can go and experience real Mexican food. We also offer a buffet on a nearby restaurant for $100 pesos. We are sorry that you didn't like... More 

Vancouver, Canada
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 15 May 2015

This hotel has surpassed our expectations. This is the kind of boutique hotel that makes you feel like you are living a country, a region, a city, a neighbourhood to its fullest (vs a big hotel with no character). Now, keep in mind it's a small boutique hotel and even if things are not perfect all the time, it's an... More 

6 Thank david_corinthians
Maria Eugenia U, Gerente at Los Itzaes Hotel, responded to this review

Hello David, Thank you for your nice words. We loved that you enjoyed your time here. We try our best to make your stay comfortable and unique and we are glad that you noticed. Hope you both had a safe trip home. Say hi to your dog for me :) Sincerely, Maria More 

89 photos of this hotel

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Hotel & Grounds (9)
Family/Play Areas (1)
Dining (1)
View from Room (1)
Pool/Beach Area (5)
Room/Suite (5)
Other (28)

Management photos: Courtesy of the property manager

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Room/Suite (12)
Hotel & Grounds (5)
Family/Play Areas (6)
Pool/Beach Area (2)
Bathroom (1)
Dining (4)
Other (9)
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  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Free Breakfast
About the property
  • Non-Smoking Hotel
  • Beachfront
Things to do
  • Pool
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Free Breakfast
  • Dry Cleaning
Official Description (provided by the hotel)
Los Itzaes Hotel is a recently renewed hotel in the heart of Playa del Carmen, only steps away from the famous Quinta Avenida.Inside this colonial style hotel, you will find 16 spacious rooms, each with a small balcony where you can do some sightseeing as well as relax and enjoy what will sure be an unforgettable experience. ... more   less 

Additional Information about Los Itzaes Hotel

Address: Avenida 10 Lote 3 Esq. 6 bis, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: ₹ 5,864 - ₹ 11,523 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Los Itzaes Hotel 3*
Number of rooms: 16
Reservation Options:
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Also Known As:
Hotel Los Itzaes
Los Itzaes Hotel Riviera Maya/Playa Del Carmen
Hotel Style:
#59 On the Beach Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Los Itzaes Hotel staff and other travellers.
4 questions
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Questions? Get answers from Los Itzaes Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“roomview disappointing, but honestly cleanliness, location and comfort 2 thumbs up ! .”
 of 5 bubbles 34josephk, 22 Nov 2016 | Read review
“Our room faced the street and with the doors shut at night we slept peacefully.”
 of 5 bubbles HLMatt, 8 Mar 2016 | Read review
“If available get a room overlooking the street, which may be more interesting than the construction on the side.”
 of 5 bubbles 514skips, 4 Mar 2016 | Read review
“best location”
 of 5 bubbles HappyUK2015, 21 Oct 2015 | Read review
“All room has a king bed. ask for a room in the first floor (no elevator...)”
 of 5 bubbles Siv1505, 16 Oct 2015 | Read review
5 of 5
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