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Viceroy Riviera Maya

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1 room 2 adults 0 children
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1,062 Reviews from our TripAdvisor Community

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Showing 984: English reviews
Northborough, Massachusetts
Reviewed 27 May 2014

We just got back from a weeks stay in suite 25, a luxury suite (low end) for our Anniversary. For background, we have recently stayed at the Nizuc ,Maroma and The Beloved and it is about our 8th trip to the region. They offered an all inclusive option, which we took and I was pleased to find that it truly...

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Thank WeeznBob
VRMManagement, General Manager at Viceroy Riviera Maya, responded to this review

Dear WeeznBob, Many thanks for taking the time to share this review! We are all extremely delighted that you chose Viceroy Riviera Maya to celebrate such a special occasion with us, and we are pleased to know that your stay with us was truly memorable and enjoyable. We really appreciate your feedback on our Mayan Indulgence Package (all inclusive). We...

London, United Kingdom
Reviewed 22 May 2014

This was my first holiday this year and was really looking forward to it. Any my expectations were met. The staff are extremely helpful and and take care of your requests promptly. The breakfast is elaborate and we had dinner at the restaurant one night which was excellent. I had one massage treatment which was also top class. Room was...

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Thank Vikram S
VRMManagement, General Manager at Viceroy Riviera Maya, responded to this review

Dear vix2801, Thank you so much for sharing your experience at Viceroy Riviera Maya not only for your wonderful comments that you have had about our team, but also for taking the time to share your positive experience. We certainly expect to host you again in your next trip to Riviera Maya. Yours Sincerely, Pedro Lara General Manager Viceroy Riviera...

Birmingham, Alabama
Reviewed 22 May 2014

Can't say enough great things about our trip and experience. The best part was the service, every waiter, butler, etc got to know us and our special requests. they really take care of you individually. We got upgraded to a Premium Villa and had our own Butler, Omar who made the experience very special. The food was great, the beach...

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Thank Warren S
VRMManagement, General Manager at Viceroy Riviera Maya, responded to this review

Dear Warren S, Firstly, the entire team Viceroy Riviera Maya wants to thank you for sharing your positive experience and great comments regarding your recent stay. We are really happy to read about your experience. We feel very proud that our staff and quality in service have exceeded your expectations; we continue to be committed to provide our guests with...

Miami, Florida
Reviewed 21 May 2014

Amazing stay! Stunning private villas with little pool on inside and outside shower (very echo amazing!) fantastic service- nicest staff and such a detail oriented hotel! Great spa too! I felt as if on a honeymoon! Super recommended!

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1Thank Nicmo124
VRMManagement, General Manager at Viceroy Riviera Maya, responded to this review

Dear Nicmo124, We appreciate that you took the time to write a review to share your vacation experience and are glad to hear you enjoyed your stay with us. We hope you visit us again, as you are already part of the Viceroy Riviera Maya family. Once more, thank you for your comments. We hope to be able to welcome...

Fairfax, Virginia
Reviewed 21 May 2014

We stayed at this lovely resort for a few nights with friends as special treat to ourselves. From the minute we checked in until the last evening when the hotel staff sought us out in the pool to arrange our departure for us, we felt very, very lucky, and a bit spoiled. The Coral Grill was a great breakfast with...

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1Thank 247Shippy
VRMManagement, General Manager at Viceroy Riviera Maya, responded to this review

Dear 247Shippy, We appreciate your comments regarding your stay at Viceroy Riviera Maya! It is always a pleasure to receive positive feedback from your trip. I will share your comments with our team, who I am certain will be encouraged by your remarks. As part of the Viceroy Hotel Group standards, we continuously strive to meet your needs and expectation....

Columbia, South Carolina
Reviewed 12 May 2014

We were blown away by this hotel! The setting is amazing, with each bungalow tucked away in the jungle. The staff is amazing and so accommodating, and of course the service from Pepe (beach service) is second to none. The man will bend over backwards to get you ANYTHING you want! Also, the food. Ohmygosh, the food. Lots of fresh...

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1Thank rosefamily4
VRMManagement, General Manager at Viceroy Riviera Maya, responded to this review

Dear rosefamily4, Thank you for sharing your comments about our jungle refuge. We are very happy to read that you have enjoy our amenities and particularly our service on the beach from Pepe. We have a beatiful pier that is the perfect location for a romantic dinner, yoga class or to admire the sunset. This has steps that take you...

Dallas, Texas
Reviewed 11 May 2014

After many travels, this is my first review of any vacation! It was amazing. From the minute we arrived, we were pampered by all. They do such a fantastic job of customer service. Alberto made sure everything on our wish list was addressed. Dinner on the pier was a must do highlight! Paco and Pepe attended to every possible need...

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Thank ann o
VRMManagement, General Manager at Viceroy Riviera Maya, responded to this review

Dear ann o, We are so happy that you have had such a great time at our romantic getaway. Is very nice to hear that you enjoyed so much your romantic dinner and overall stay, particularly the service from Viceroy Riviera Maya team. We look forward to host you again. Sincerely, Pedro Lara General Manager Viceroy Riviera Maya

Denver, Colorado
Reviewed 7 May 2014

We are staying at the Viceroy Riviera Maya as we speak! I am so surprised at the "so-so" reviews. We have been treated like royalty! Its our 14th anniversary and Roberto has gone out of his way to make us feel special. On our anniversary evening, we returned to our room to find rose petals leading a path to our...

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Thank TravelDreams25
VRMManagement, General Manager at Viceroy Riviera Maya, responded to this review

Dear TravelDreams25, Is a real pleasure to know that you enjoyed your stay, from the privacy of our Villas, the amenities that we offer as well as both restaurants The Coral Grill and La Marea, featuring Mexican Cuisine. Thank you for have chosen us to spend such a special occasion with us. It would be a pleasure to have you...

New York City, New York
Reviewed 6 May 2014

The best feature is the magnificent attitude and service. All employees are tuned to making your stay wonderful. It is a high end hotel with corresponding prices, but you get what you pay for. Perfect for honeymoons.

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Thank Asamper
VRMManagement, General Manager at Viceroy Riviera Maya, responded to this review

Dear Asamper, We appreciate your comments. Our location is the perfect setting to celebrate a special occasion with your couple. Thank you coming to Viceroy Riviera Maya to celebrate your Honeymoon. Sincerely, Pedro Lara General Manager Viceroy Riviera Maya

Bern
Reviewed 3 May 2014

We stayed in the Viveroy Rivierea Maya in February 2014 for 4 nights, at the end of a 3 week private round-trip through Mexico. We looked very much forward to be pampered in luxury for a few days after travelling around in this beautiful country. The room we stayed in (Ocean View) was beautiful, spacious and clean. We've seen better...

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13Thank Puksel
VRMManagement, General Manager at Viceroy Riviera Maya, responded to this review

Dear Puksel: We expect all of our guests to thoroughly enjoy their visit to our exclusive jungle paradise – and we’re pleased to say that the great majority truly do. Like you, they find our villas to be “beautiful, spacious and clean.” We’re only sorry that the other aspects of your stay didn’t meet your expectations. We have carefully evaluated...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Breakfast Available
  • Banquet Room
Official Description (provided by the hotel)
Located just 35 minutes from Cancun International Airport and three miles from popular Playa del Carmen, Viceroy Riviera Maya is a serene hideaway set on the turquoise Caribbean amid a lush jungle ambiance. As Riviera Maya’s #1 resort in Conde Nast Traveler’s 2011 Readers’ Choice Awards, Viceroy offers world-class amenities, personalized pampering, exquisitely appointed villa accommodations with private patio and plunge pool, refined Mexican cuisine accented with international touches at La Marea and Mexican-Mediterranean fare at the seaside Coral Grill. Mayan influences abound, from the Mayan Blessing performed on arrival by the resort’s Shaman to the Mayan healing techniques offered at the award-winning spa. A Lagoon Pool, private pier, fitness center and traditional temazcal sweatlodge are among the resort’s many other pleasures. ... more   less 

Additional Information about Viceroy Riviera Maya

Address: Playa Xcalacoco Frac 7, Playa del Carmen 77710, Mexico (Formerly The Tides Riviera Maya)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: ₹ 25,533 - ₹ 65,288 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Viceroy Riviera Maya 5*
Number of rooms: 41
Reservation Options:
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Also Known As:
Viceroy Riviera Maya Hotel Playa Del Carmen
Tides Riviera Maya Hotel
Tides Riviera Maya Resort
Ikal Del Mar
Viceroy Riviera Maya Playa Del Carmen
Hotel Style:
#10 Top resorts Hotel in Playa del Carmen
#11 Spa Hotel in Playa del Carmen
#11 Luxury Hotel in Playa del Carmen
#13 On the Beach Hotel in Playa del Carmen
#23 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Viceroy Riviera Maya staff and other travellers.
88 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I can't imagine a bad room, but I enjoy privacy so would recommend a room in the middle (away from the beach and the lobby).”
shwall07, 25 Apr 2017 | Read review
“Premium Villa really private and felt like we were in the jungle. Ocean View rooms closer to beach but seemed less private.”
Boomer_from_Boulder, 23 Apr 2017 | Read review
“The villas near the reception and along the upper side are more private than those in the area of the restaurants or in front of the beach”
RitaNogueiraRamos, 12 Apr 2017 | Read review
“Ask for total privacy, not directly on beach is fine”
elizabethlV5030YA, 11 Apr 2017 | Read review
“avoid villa 38. We ended up in villa 30. Noise was not problem for us.”
CMelendi, 11 Apr 2017 | Read review
5 of 5