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Viceroy Riviera Maya

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1,000 Reviews from our TripAdvisor Community

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Showing 927: English reviews
Panama City, Panama
Reviewed yesterday NEW

I knew the Viceroy Riviera Maya was a 5 star, luxury hotel so my expectations were set pretty high. Nonetheless, I was blown away during my stay there. Providing excellent service is obviously the top priority at the Viceroy, and that really made it feel like a second home and created a very relaxing experience. We were welcomed by multiple...

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Helpful?
Thank laura s
Manchester, New Hampshire
Reviewed 1 week ago via mobile

Plunge pool! Outdoor shower! Privacy and luxury! Superb for a few days of honeymoon ! Exotic grounds dimly lit winding jungle paths, a gorgeous pool! Room service. Pricey but worth it. The only negative I can say about it is that the staff hovers too much – and feels oppressive at times. But it is a lovely lovely place where...

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Thank Susan B
Las Vegas, Nevada
Reviewed 2 weeks ago

The resort is a tropical getaway set in the middle of the jungle. The arrival experience is amazing and the villas are fantastic. It's right on the beach and just a short walk from the villa. Food was all good and the service was the best part. We literally never heard the word "no" from anyone. They're all friendly and...

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Thank LasVegasResident2011
Potomac, Maryland
Reviewed 2 weeks ago via mobile

The staff was very friendly, the housekeeping was atrocious The plunge pool had to be adjusted every day due to loss of water ,pool was stained. Room had very poor lighting, bathroom lighting was Poor , had them bring an illuminated mirror for the bathroom. I would never stay there again . Without going into further detail, I would say...

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Helpful?
Thank joelmeisel
VICEROYRM, Manager at Viceroy Riviera Maya, responded to this review

Dear Mr. Meisel: We were extremely sorry and disappointed to see your review. Our highest priority is assuring every guest an exceptional stay, and based on the many positive reviews we receive, we’re generally quite successful. When guests express a concern, our staff acts immediately to address it. That’s why we offered you a different villa on your recent stay....

Pella, Iowa
Reviewed 2 weeks ago

This was our first trip to the Viceroy Riviera Maya. The friends we went with had been here before and loved it, well so did we. Everyone we were in contact with went over the top to take care of any needs we had. Food was great, freshly made, no buffets. Would definitely recommend to anyone. Was worth the price!

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Thank 10chad1969
Guadalajara
Reviewed 2 weeks ago

Viceroy Riviera Maya is one of my favorite hotels in playa del carmen. Rooms are cozy and very VERY private. the overfeel to the hotel is of a private villa in the beach. the pool is amazing and great for taking pictures. The restaurant is expensive but worth it.

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1Thank lalogc
USA and Australia
Reviewed 3 weeks ago

Lovely property, But a few negative things that need addressing.. Perfect for a quiet retreat and relaxing get away. Staff are friendly and very welcoming. A Property manager contacted us before our arrival to make sure everything was perfect for our arrival. This was most appreciated. The Private villas (some nearer ocean were not private) with small plunge pools are...

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4Thank Luvin-Life+Travel
A TripAdvisor Member
Level Contributor
1 review
Reviewed 5 weeks ago via mobile

Last minute decision for a 3 night stay and we were extremely pleased with our choice to stay at the Viceroy. The staff was exceptional along with the setting and private bungalos, serene. Decided to rent a car to get to the resort and allow for getting around. If you want to do nothing but lounge, this is the place...

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Thank A TripAdvisor Member
Florence, Alabama
Reviewed 15 December 2016

We like this resort so much that we had to come back a second time just 3 months later. My wife and I live very busy lives, so when we finally get alone we look for peace and seclusion. Each room accommodation is its own world, replete w beautiful plunge pool/fountain, outdoor shower, sunning area--all very elegant. But the best...

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1Thank kastmd
Long Branch, New Jersey
Reviewed 13 December 2016

Beautiful, serene resort. Love the plunge pool on patio. Room was lovely with high thatched ceilings. Service was impeccable. Dinner was excellent. Loved walking through the lush jungle like paths to reach beach and breakfast. The outdoor shower is so decadent. Inside shower huge. Perfect for just unwinding and kicking back. Small and intimate. Can't wait to return. Thank you!!!

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Helpful?
Thank Cloudninehoneymoons

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Beachfront
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Breakfast Available
  • Banquet Room
Official Description (provided by the hotel)
Located just 35 minutes from Cancun International Airport and three miles from popular Playa del Carmen, Viceroy Riviera Maya is a serene hideaway set on the turquoise Caribbean amid a lush jungle ambiance. As Riviera Maya’s #1 resort in Conde Nast Traveler’s 2011 Readers’ Choice Awards, Viceroy offers world-class amenities, personalized pampering, exquisitely appointed villa accommodations with private patio and plunge pool, refined Mexican cuisine accented with international touches at La Marea and Mexican-Mediterranean fare at the seaside Coral Grill. Mayan influences abound, from the Mayan Blessing performed on arrival by the resort’s Shaman to the Mayan healing techniques offered at the award-winning spa. A Lagoon Pool, private pier, fitness center and traditional temazcal sweatlodge are among the resort’s many other pleasures. ... more   less 

Additional Information about Viceroy Riviera Maya

Address: Playa Xcalacoco Frac 7, Playa del Carmen 77710, Mexico (Formerly The Tides Riviera Maya)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: ₹ 32,808 - ₹ 97,128 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Viceroy Riviera Maya 5*
Number of rooms: 41
Reservation Options:
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Also Known As:
Viceroy Riviera Maya Hotel Playa Del Carmen
Tides Riviera Maya Hotel
Tides Riviera Maya Resort
Ikal Del Mar
Viceroy Riviera Maya Playa Del Carmen
Hotel Style:
#8 Top resorts Hotel in Playa del Carmen
#8 Business Hotel in Playa del Carmen
#9 Spa Hotel in Playa del Carmen
#10 Luxury Hotel in Playa del Carmen
#11 On the Beach Hotel in Playa del Carmen
#23 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Viceroy Riviera Maya staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Villa 11 and 12 are mid resort area. Close to pool/beach and to lobby”
 of 5 bubbles 10chad1969, 6 Jan 2017 | Read review
“We have stayed in 2 different room locations and both were superb--cant go wrong w any accommodation, as far as I cantell”
 of 5 bubbles kastmd, 15 Dec 2016 | Read review
“They are all villas there are no bad rooms”
 of 5 bubbles agplay, 11 Dec 2016 | Read review
“We did notice that the Ocean View Villas aren't very private - you can see directly into the rooms / plunge pools from the pool area.”
 of 5 bubbles newc2295, 9 Dec 2016 | Read review
“More private room is closer to lobby, but further from beach. beautiful jungle walk to beach/food though.”
 of 5 bubbles JN1222, 1 Dec 2016 | Read review
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