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Viceroy Riviera Maya

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Rooms
30 Dec31 Dec
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1 room, 2 adults, 0 children
Standard Room
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About
Location
Cleanliness
Service
Value
Travellers' Choice 2018 Winner
Certificate of Excellence
Located just 35 minutes from Cancun International Airport and three miles from popular Playa del Carmen, Viceroy Riviera Maya is a serene hideaway set on the turquoise Caribbean amid a lush jungle ambiance. Recently named the #1 Mexican Resort hotel by Travel and Leisure's World's Best Awards and has claimed the #20 spot on Top 100 hotels in the World list, Viceroy offers world-class amenities, personalized pampering, exquisitely appointed villa accommodations with private patio and plunge pool, refined Mexican cuisine accented with international touches at La Marea and Mexican-Mediterranean fare at the seaside Coral Grill. Mayan influences abound, from the Mayan Blessing performed on arrival by the resort’s Shaman to the Mayan healing techniques offered at the award-winning spa. A Lagoon Pool, private pier, fitness center and traditional temazcal sweatlodge are among the resort’s many other pleasures.
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Property amenities
Pool
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Bar/Lounge
Spa
Airport Transportation
Dry Cleaning
Hot Tub
Laundry Service
Concierge
Multilingual Staff
Heated pool
Adult pool
Outdoor pool
Breakfast Available
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Room features
Suites
Non-Smoking Rooms
Air Conditioning
Minibar
Good to know
HOTEL STYLE
Luxury
Boutique
HOTEL CLASS
Hotel links
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Special Offer:#1 Hotel Celebration Deal
Hotel deals
Location
Full view
Getting there
Cozumel Airport19 km
Cancun Airport45 km
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Nearby attractions
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Reviews & more
1,355Reviews
1,827Photos
125Q+A
100Room tips
Traveller rating
  • 1,068
  • 163
  • 66
  • 29
  • 30
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Show reviews that mention
+1
Secluded adult only villas with private plunge pool, sun deck, hammock, and outdoor shower. Paths through the jungle connect you to the beach, large pool, and two restaurants. We ate all meals (complimentary breakfast) on site and never had a bad experience with either the food
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+5
This hotel is geared towards the elite who are looking to relax poolside and not be disturbed. It does it better than anyone else in Mexico according to travel and leisure (#1 hotel in Mexico)!
The hotel has an incredible introduction with a Mayan purification ceremony, handmade
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Response from VICEROYRM, Director General at Viceroy Riviera Maya
Responded yesterday
Dear bradk_1749 Thank you for posting a wonderful review on Trip Advisor. We were very pleased to read that you enjoyed your stay with us. Thank you as well for admiring the resort with its facilities and most of all for the compliments made on the quality of food and service you experienced during your stay. We have noted your suggestion of the beach, however, when some situations happen, and they are not under our direct control, we will always do our best to accommodate the guest request. We appreciate your recent visit and we look forward to welcoming you back in a very near future. Best Regards. Pedro Lara General Manager.
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We visited Viceroy for our honeymoon. What a fantastic experience! This was the best hotel stay either of us have ever had. We loved our secluded villa which had every comfort (even a private plunge pool!) and afforded us plenty of privacy. The staff was very attentive and sa
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Response from VICEROYRM, Director General at Viceroy Riviera Maya
Responded yesterday
Dear Jonathan_Nussbaum, I am delighted that you thoroughly enjoyed all the facilities and services that we have to offer to our guests within the resort. I thank you sincerely for mentioning these elements which you have experienced during your recent stay with us. Thank you for choosing Viceroy Riviera Maya to celebrate your honeymoon on your visit to Mexico, we all look forward to welcoming you back to Viceroy Riviera Maya in the future. Best regards Pedro Lara General Manager
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We discovered during our stay that half of the Viceroys beach area is available to the neighboring hotel to utilize as well as for the general public to use. We also were informed that the restaurants were open to anyone (kids included) to make a reservation and come too. Not jus
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Review collected in partnership with this hotel
Will get to the point by pointing out the cons first since it might be important for some:

1.The beach is unusable since this is a “rocky beach”. They do give you shoes to wear but you will bang your knees against the rocks if you plan on going into the water and swimming . Play
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Response from VICEROYRM, Director General at Viceroy Riviera Maya
Responded yesterday
Dear DoubleInfinity21 Thank you very much for your recent stay at Viceroy Riviera Maya and for taking the time to share your experience with your fellow TripAdvisor travelers. We have taken note of all your valuable feedback and we will be sure to action on these. It will be of our great pleasure to welcome you back next time you are in town, so please do not hesitate in contacting us in advance. Best regards, Pedro Lara | General Manager
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Album Categories
All photosTravellerRoom & SuitePool & BeachDining Business Centre & Event RoomsFamily and Play Areas
Outdoor shower
Private pool
Professional photo exclusively commissioned by TripAdvisorViceroy Riviera Maya
The Royal Villa with Private Plunge Pool and Deck at the Viceroy Riviera Maya
Professional photo exclusively commissioned by TripAdvisorViceroy Riviera Maya
The Royal Villa with Private Plunge Pool and Deck at the Viceroy Riviera Maya
Previous
Are ALL villas private and secluded if they are not beach front? If we booked a Luxury Villa, for example (the basic room) would we have complete privacy in our outdoor area? Or, can other guests see into our pool area/outdoor area?
Dear Kimh, Thank you so much for extern your concerns, all our villas are completely private and separated, but only the beach front has their own access to the beach. best regards.
0 votes
Are ALL villas private and secluded if they are not beach front? If we booked a Luxury Villa, for example (the basic room) would we have complete privacy in our outdoor area? Or, can other guests see into our pool area/outdoor area?
The Villas around and near the pool area are not private. Instead choose one in the “jungle”. They are all quite secluded. RLW
1 vote
We are thinking of planning a vacation at the end of the month of October- is it sitll the rainy season? also I know the area is currently at "exercise increase caution" does the hotel have security? it looks beautiful!
How is the all inclusive option? Are there only certain menu items you can order and other items are additional? Is room service included? Where can I find more information about it?
There is the option for all inclusive, we didn't have it and were fine about it because we are don't drink or eat a lot, so it was not worth it we believed. And we were right, we ended up paying way less than if we had payed the all inclusive.
1 vote
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I am traveling here over thanksgiving break what is the weather like, is it still considered rainy season then? For temperatures drop in the evening?
Dear Lorena B, Thank you so much for contact us and express your weather concern. During thanksgiving, the rainy season has done. the weather is lovely. We hope to welcome you for that days. Please dont hesitate to contact us if you need future information.
0 votes
Previous
"Most villas have "jungle views". There are some ocean view villas but we didn't miss not having an ocean view."
"Beach rooms are all little too public. Love the middle casitas"
"Be sure to do the Mayan Welcome (complimentary) when you arrive. It is so good for your energy - perfect way to kick off a vacation."
"Can't go wrong with any of the villas."
"Each villa is amazing, you really can't go wrong with any of them."
Previous
PRICE RANGE
US$ 484 - US$ 1,373 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
viceroy riviera maya hotel playa del carmentides riviera maya hoteltides riviera maya resortikal del mar
FORMERLY KNOWN AS
The Tides Riviera Maya
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
41
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