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Paradisus Playa Del Carmen La Esmeralda

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Paradisus Playa Del Carmen La Esmeralda
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6,356 Reviews from our TripAdvisor Community

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There are newer reviews for Paradisus Playa Del Carmen La Esmeralda
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Showing 4,094: English reviews
Reviewed 2 days ago NEWvia mobile

We had a wonderful time for our vacation. Everyone was very friendly, food and drinks delicious, and very clean rooms. Carlos Valencia was an awesome server on the beach. Everyone was very helpful when we had questions. Things were organized and fun!

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Helpful?
Thank a g
Fredericton, Canada
Reviewed 2 days ago NEW

We just had a wonderful weeklong stay here with a 3 year old and baby in tow. We had a wonderful time in the family concierge section. This resort has struck the perfect balance of 5 star luxury while being incredibly family-oriented. Every little detail was looked after. From champagne at check-in to poolside service (think: food and drinks delivered...

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Helpful?
1Thank FreddybeachCasey
san francisco
Reviewed 2 days ago NEWvia mobile

See my review from earlier this month for Beaches Turks and Caicos as I went to both with kids 4/6 years old within a months time. Hotel is beautiful. Staff goes out of their way to be friendly and truly waits on you. Quite the opposite of the service at Beaches where the staff was pretty rude. I do think...

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Helpful?
Thank intub8you
New York City, New York
Reviewed 2 days ago NEW

For all inclusive the food is very good. The buffets are pretty good but the restaurants for dinner are excellent. You can even put your kids in the kids club and go eat at the adults only section. Lots of activities and things for the kids. Staff very friendly. Only complaint is the beach has a lot of seaweed

Review collected in partnership with Meliá Hotels International
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Helpful?
Thank Annette C
Squamish, Canada
Reviewed 2 days ago NEWvia mobile

We stayed with the family concierge side of this hotel with our children. Service was exceptional, food was delicious and plentiful!! Beach was beautiful and the pool was fun and entertaining for all ages. Would definitely go back. Our family has been to many Mexican resorts over the years and this has been the best one yet!!

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Helpful?
Thank ladygreysqbc
Reviewed 3 days ago NEW

It is a pleasure to be writing this review about our wonderful week long stay at Paradisus La Esmeralda! My (now) husband and I decided to have our wedding at Paradisus because they have both the family friendly side and the adults only side, which was the perfect option for our group. We had an absolute blast at the wedding,...

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Helpful?
Thank Lauren R
QD_Paradisus, Guest Experience at Paradisus Playa Del Carmen La Esmeralda, responded to this review

Dear Lauren R, We would like to thank you for choosing our resort as your host on your gateway to our destination. It was a pleasure having you and we appreciate that you have taken the time to share your experience on Tripadvisor. We are very happy to learn that your stay was a most pleasant one, and that you...

Reviewed 4 days ago NEW

I want to thank you all of you , from reception, guest relations, HK, service to have such a great time. We have been in Paradisus second time, so already we know this place...but first time without kids now with our twins:) Was a great time, all the staff is very helpful , begining from guest relations staff : Florenca...

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Helpful?
Thank Małgorzata P
QD_Paradisus, Guest Experience at Paradisus Playa Del Carmen La Esmeralda, responded to this review

Dear Małgorzata P, Thank you for posting such a great note about your stay Paradisus Playa del Carmen. We will share your wonderful comments with our team as we are certain that they will be glad to read such remarkable notes. We truly hope to have the honor of welcoming you back in our beautiful paradise. Providing LUXExclusive® to your...

Brooklyn, New York, United States
Reviewed 5 days ago NEW

Our family of four just spent the week here and were very sad to leave. This was our first time at Paradisus and I will definitely be going back. We are picky about food - and La Esmeralda did not disappoint. The morning buffet at Naos was our go-to spot. They have a combo of Mexican and international foods and...

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Helpful?
Thank Ali C
QD_Paradisus, Guest Experience at Paradisus Playa Del Carmen La Esmeralda, responded to this review

Dear Ali C, We appreciate you have taken the time to share such an enthusiastic review about your visit to Paradisus Playa del Carmen. We are overjoyed to read that you’ve enjoyed your stay Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offer truly remarkable experiences in...

Paramus, New Jersey
Reviewed 5 days ago NEWvia mobile

We just came from a 5 night stay at the Family concierge. We actually upgraded just a week before we went based on the reviews and ofcourse the heated pool. We are a family of 5.....kids ages 13, 11 and 7. Our concierge/butler was nice but definitely not what we were expecting and reading on some of the reviews. We...

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1Thank Arien B
QD_Paradisus, Guest Experience at Paradisus Playa Del Carmen La Esmeralda, responded to this review

Dear Arien B, We appreciate you have taken the time to share such an enthusiastic review about your visit to Paradisus Playa del Carmen. We are overjoyed to read that you’ve enjoyed your stay Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offer truly remarkable experiences in...

San Antonio, Texas
Reviewed 5 days ago NEWvia mobile

Just arrived and the staff has been unbelievable. The property is gorgeous and offers so many options. Can't wait to explore. The rooms are located near the pool and beach with a hot tub on the patio and an incredibly romantic room.

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Helpful?
Thank akustoff
QD_Paradisus, Guest Experience at Paradisus Playa Del Carmen La Esmeralda, responded to this review

Dear akustoff, Thank you for posting such a great note about your stay at Paradisus Playa del Carmen. It was our true pleasure to be your host in your home away from home, we hope to provide you more experiences at your holidays. Providing LUXExclusive® to your getaway, Aldo Delgado Betancourt E-Guest Experience

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free Parking
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Set on the beach and surrounded by mangrove trees, Paradisus Playa Del Carmen La Esmeralda is an all-inclusive four Diamond resort with its promise of all-inclusive fun and LUXExclusive experience designed with the entire family. All suites feature a private balcony or terrace and include air conditioning with climate control, free Wi-Fi, 24-hour room Service, cable TV service, Minibar, in-room safe, complimentary toiletries, bathrobes, living area with sofa and a coffee maker. Services for relaxation and pampering include a YHI Spa, a hair salon ($), Wedding services, tours/ticket assistance and a business center. World-class facilities including Family Concierge ($), Fitness, YHI Kids, Kids Zone, Kids Club, Baby Club, Game Room, Life enriching experience, Kids Pool. The resort offers 14 restaurants to choose from which are open daily. ... more   less 

Additional Information about Paradisus Playa Del Carmen La Esmeralda

Address: 5a Avenida Esquina Calle 112, Playa del Carmen 77719, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: ₹ 18,702 - ₹ 62,528 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Paradisus Playa Del Carmen La Esmeralda 4.5*
Number of rooms: 512
Reservation Options:
TripAdvisor is proud to partner with Booking.com, BookIt.com, Expedia, Hotels.com, Prodigios Interactivos SA, Travelocity and Jetsetter so you can book your Paradisus Playa Del Carmen La Esmeralda reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Paradisus Playa Del Carmen La Esmeralda Hotel Playa Del Carmen
Paradisus Playa Del Carmen La Esmeralda Riviera Maya
Hotel Style:
#12 Family Hotel in Playa del Carmen
#17 Business Hotel in Playa del Carmen
#19 Top resorts Hotel in Playa del Carmen
#24 Spa Hotel in Playa del Carmen
#26 Romantic Hotel in Playa del Carmen
#26 On the Beach Hotel in Playa del Carmen
#26 Luxury Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Paradisus Playa Del Carmen La Esmeralda staff and other travellers.
944 questions
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Questions? Get answers from Paradisus Playa Del Carmen La Esmeralda staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms are fine and rarely noisy.”
 of 5 bubbles brucehW7997RC, 26 Feb 2017 | Read review
“Mangrove view is quiet”
 of 5 bubbles CAmaestra, 26 Feb 2017 | Read review
“Higher floors more quiet”
 of 5 bubbles ACOD2014, 26 Feb 2017 | Read review
“Ask for a room close to the main lobby AND near the pool if you want to be close to everything.”
 of 5 bubbles theresabC5354ZW, 26 Feb 2017 | Read review
“I bedrooms should have king beds”
 of 5 bubbles annettec238, 25 Feb 2017 | Read review
5 of 5