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Paradisus Playa Del Carmen La Esmeralda

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Paradisus Playa Del Carmen La Esmeralda
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6,167 Reviews from our TripAdvisor Community

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Showing 3,969: English reviews
Reviewed yesterday NEW

I did not choose this resort, my nephew got married there and he wanted the wedding party to stay at the same resort. I was completely impressed from the moment the bus boy greeted us with warm towels to our final farewell. The customer service was superb! Everyone greeted us with a smile and offered to help in any way...

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Thank Lora V
Wyckoff, New Jersey
Reviewed 2 days ago NEW

From the moment you stepped through the door, all of the staff did everything in their power to make you feel as comfortable and welcome as possible. They explain everything the resort has to offer very clearly. The food was amazing. There were multiple options of restaurants and each was different and delicious. The beach of course was wonderful.

Review collected in partnership with Meliá Hotels International
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1Thank rad208
Bradford West Gwillimbury, Canada
Reviewed 3 days ago NEW

Chose this resort as we have had such amazing times at other Melia AI. Hotel was fine, clean and well maintained. Not much for the " tweens" and young teens. Beach was a little disappointing, quite small, no music or real organized activities.would have enjoyed boogie boards or snorkel gear. Adjacent to a local beach - very obvious signs of...

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Thank Spicebird
Holland, PA
Reviewed 4 days ago NEW

We were celebrating my wife's "Special" Birthday. All 10 of us: our married adult children and all 4 of our grandchildren, ages 2-9, coming from 2 different airports to Paradisus Esmeralda. At the recommendation of our travel agent Nikki Sterling (nikki@travelguy.com) we booked 3 Family Concierge rooms, and loved the whole experience. The kids enjoyed the giant slide as well...

Review collected in partnership with Meliá Hotels International
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Thank BOBpsu
Reviewed 4 days ago NEW

The rooms were very clean, bed was amazing (slept very well every night). Grounds were maintained very well (no bugs or mosquitos). The restaurants were very good. Especially liked The Market (meat was amazing), Mole and Naos was a very good buffet (we are not buffet people). They also accommodated us with our gluten free diet. Anallely was a great...

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Thank Damaris M
Philadelphia, Pennsylvania
Reviewed 4 days ago NEW

I recently stayed at the La Esmeralda with my family, the trip was unbelievable. The resort really does offer anything you would want. The food was amazing, so many types of restaurants to chose from. The most wonderful part of this place is it's people! Jeaneen our family concierge was simply awesome. She provided us with personal service and truly...

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Thank davedc77
Toronto, Canada
Reviewed 5 days ago NEW

The beds are very comfortable. Rooms well kept. Grounds are well maintained also. Disappointed that one child pooed in the pool one day and another child threw up in the pool another day. The resort closed down the pool for the first incident and left the pool opened for the second incident. The pool water was not drained in either...

Review collected in partnership with Meliá Hotels International
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1Thank 273foodie
QD_Paradisus, Guest Experience at Paradisus Playa Del Carmen La Esmeralda, responded to this review

Dear 273foodie, My name is Aldo Delgado the Guest Experience of Paradisus Playa del Carmen. We would like to thank you for your comment. There is an strict cleaning process regarding those kinds of guest incidents which is why we close the pool. We also have a policy that states kids are not allowed to enter the pool without a...

Reviewed 6 days ago NEWvia mobile

We just returned from a week at Paradisus La Esmeralda and it was amazing! We visited with our 3 and 5 year old daughters. They loved the "pirate pool" and the kids club. We felt completely comfortable leaving them in the kids club and appreciated them allowing the 5 year old to stay with her sister despite technically being a...

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2Thank Kim J
QD_Paradisus, Guest Experience at Paradisus Playa Del Carmen La Esmeralda, responded to this review

Dear Kim J, I am Aldo Delgado, the Guest Experience of Paradisus Playa del Carmen. Many thanks for taking the time to leave your kind words and observations following your stay with us at Paradisus Playa del Carmen. I was delighted that you’ve enjoyed all the details we take pride in offering our guests. As are our regular practice, we’ve...

London, United Kingdom
Reviewed 6 days ago NEW

I did enjoy the Paradisus, however I have never stayed somewhere so big and have people everywhere, December is peak season in Playa and the family hotel was packed. That didn't affect the food or service although a little slow, I was surprised at how good the food was and the variety for an all inclusive, there are pros and...

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Thank Rabbow
QD_Paradisus, Guest Experience at Paradisus Playa Del Carmen La Esmeralda, responded to this review

Dear Rabbow, My name is Aldo Delgado the Guest Experience of Paradisus Playa del Carmen. Would like to thank you for taking the time to post a review of your experience with us. It was a pleasure being your hosts during your recent gateway to the Mexican Caribbean. As you experienced, we always try hard to maintain our excellent service...

Ottawa, Canada
Reviewed 6 days ago NEW

1 day of really bad virus (all 4 of us). believe it was due to kids pool as closed next day! enjoyed atmosphere and food. beds were too soft and not that impressed with water in front of family area. we could not sit in chairs on use the part of water.

Review collected in partnership with Meliá Hotels International
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2Thank 361trevors
QD_Paradisus, Guest Experience at Paradisus Playa Del Carmen La Esmeralda, responded to this review

Dear 361trevors, My name is Aldo Delgado and I am the Guest Experience of Paradisus Playa del Carmen. Thank you for your comment and your feedback. We are working on a daily basis to exceed our guest’s expectations and would love to have the opportunity to host you again in the near future to offer you a remarkable stay. Best...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free Parking
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Set on the beach and surrounded by mangrove trees, Paradisus Playa Del Carmen La Esmeralda is an all-inclusive four Diamond resort with its promise of all-inclusive fun and LUXExclusive experience designed with the entire family. All suites feature a private balcony or terrace and include air conditioning with climate control, free Wi-Fi, 24-hour room Service, cable TV service, Minibar, in-room safe, complimentary toiletries, bathrobes, living area with sofa and a coffee maker. Services for relaxation and pampering include a YHI Spa, a hair salon ($), Wedding services, tours/ticket assistance and a business center. World-class facilities including Family Concierge ($), Fitness, YHI Kids, Kids Zone, Kids Club, Baby Club, Game Room, Life enriching experience, Kids Pool. The resort offers 14 restaurants to choose from which are open daily. ... more   less 

Additional Information about Paradisus Playa Del Carmen La Esmeralda

Address: 5a Avenida Esquina Calle 112, Playa del Carmen 77719, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: ₹ 21,496 - ₹ 49,455 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Paradisus Playa Del Carmen La Esmeralda 4.5*
Number of rooms: 512
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, BookIt.com, Prodigios Interactivos SA, Orbitz, Hotels.com and Jetsetter so you can book your Paradisus Playa Del Carmen La Esmeralda reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Paradisus Playa Del Carmen La Esmeralda Hotel Playa Del Carmen
Paradisus Playa Del Carmen La Esmeralda Riviera Maya
Hotel Style:
#12 Family Hotel in Playa del Carmen
#17 Business Hotel in Playa del Carmen
#18 Top resorts Hotel in Playa del Carmen
#23 Spa Hotel in Playa del Carmen
#25 Luxury Hotel in Playa del Carmen
#25 On the Beach Hotel in Playa del Carmen
#26 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Paradisus Playa Del Carmen La Esmeralda staff and other travellers.
856 questions
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Questions? Get answers from Paradisus Playa Del Carmen La Esmeralda staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Recommend getting a room on the ground floor with a walk out pool.”
 of 5 bubbles lorav191, 17 Jan 2017 | Read review
“They do offer rooms that are swim up off of their back deck.”
 of 5 bubbles davedc77, 14 Jan 2017 | Read review
“see it first”
 of 5 bubbles Rabbow, 12 Jan 2017 | Read review
“All is good. ”
 of 5 bubbles dinad137, 12 Jan 2017 | Read review
“Swim up rooms are the way to go”
 of 5 bubbles kaitlinb2017, 11 Jan 2017 | Read review
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