We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Paradisus Playa Del Carmen La Esmeralda

Traveller (6161)
360
Panoramas (8)
Pool & Beach (1147)
About
Location
Cleanliness
Service
Value
GreenLeaders Platinum level
Set on the beach and surrounded by mangrove trees, Paradisus Playa Del Carmen La Esmeralda is an all-inclusive four Diamond resort with its promise of all-inclusive fun and LUXExclusive experience designed with the entire family. All suites feature a private balcony or terrace and include air conditioning with climate control, free Wi-Fi, 24-hour room Service, cable TV service, Minibar, in-room safe, complimentary toiletries, bathrobes, living area with sofa and a coffee maker. Services for relaxation and pampering include a YHI Spa, a hair salon ($), Wedding services, tours/ticket assistance and a business center. World-class facilities including Family Concierge ($), Fitness, YHI Kids, Kids Zone, Kids Club, Baby Club, Game Room, Life enriching experience, Kids Pool. The resort offers 14 restaurants to choose from which are open daily.
Read more
Property amenities
Pool
Free High Speed Internet (WiFi)
Restaurant
Bar/Lounge
Room Service
Free Parking
Spa
Fitness Centre with Gym / Workout Room
Breakfast included
Adult pool
Airport Transportation
Babysitting
Banquet Room
Breakfast Available
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Laundry Service
Meeting Rooms
Multilingual Staff
Outdoor pool
Public Wifi
Tennis Court
Wheelchair Access
Show more
Room features
Accessible rooms
Air Conditioning
Family Rooms
Minibar
Non-Smoking Rooms
Refrigerator in room
Suites
Good to know
HOTEL STYLE
Family Resort
Family
HOTEL CLASS
Hotel links
Visit hotel website
Hotel deals
Reviews (9,326)
Filter reviews
5,845 results
Traveller rating
3,866
1,253
445
159
122
Traveller type
Time of year
LanguageEnglish
More languages
3,866
1,253
445
159
122
Show reviews that mention
All reviews family concierge mole kids zone kids club sunrise grill fc pool olio restaurant naos buffet the pirate ship pool heated pool bana fusion balloon animals bedroom master suite dinner reservations family vacation kids pool bubble bath
FilterEnglish
Updating list...
1 - 5 of 5,845 reviews
Reviewed today

I must say this place is beautiful and clean. My 4 year old son had a blast, the kids club is a great perk! We would drop him off when we wanted to do adult dinners and enjoy quiet time. He enjoyed Angel and all...More

Date of stay: December 2018
Thank msahal19
Hotel's Favourite
Reviewed 4 weeks ago via mobile

We came for 6 days with my mother and a 2 year old. Like many families, we were on the fence whether we should get the concierge package but very glad that we did. Firstly, it includes a heated pool. While it was cooler than...More

Date of stay: December 2018
8  Thank 206anyar
Reviewed yesterday

The buildings and room are very nice, as are the pools and the boardwalks through the dry jungle. The food was pretty good, but not fantastic. The bar people were very accommodating and you could get very good drinks, often made specifically to your taste....More

Date of stay: July 2018
Thank Michaelaway
Reviewed yesterday

We loved everything about this hotel! Super amazing and friendly staff! For us they went above and beyond Connie from guest service was amazing we were traveling with our 2 young kids and she surprised them with a bath full of bubbles and balloon animals...More

Date of stay: January 2019
Thank Christy A
Reviewed yesterday

I really enjoyed this hotel! We stayed for two weeks, the food was the best I've eaten in any Mexico resorts. The hotel was really nice well maintained, customer service was great. Not a party hotel but the house band is amazing! the array of...More

Date of stay: November 2018
4  Thank CeBe_12
View more reviews
Questions & Answers
Get quick answers from Paradisus Playa Del Carmen La Esmeralda staff and past guests.
Note: your question will be posted publicly on the Questions & Answers page.
Submit
Posting guidelines
Room Tips
"Room tip 2381 and 2385 had partial oceanview and des in a calm area."
661myl_neb
3 days ago
Read review
"There are no bad rooms. Great rooms cost more. Preference given to Club Melia members"
macman2
6 days ago
Read review
"The rooms will direct pool access looked great"
890danw
1 week ago
Read review
"If you ask for swim out, you want the pool facing rooms."
nrtheys
1 week ago
Read review
Show More 
PRICE RANGE
US$ 312 - US$ 748 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
paradisus playa del carmen la esmeralda hotel playa del carmen
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
488
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing