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Paradisus Playa Del Carmen La Esmeralda

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Paradisus Playa Del Carmen La Esmeralda
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6,610 Reviews from our TripAdvisor Community

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Showing 4,298: English reviews
Start your review of Paradisus Playa Del Carmen La Esmeralda
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Mendham, New Jersey
Reviewed yesterday NEW

It was ok, wished the beach was better and cleaner . I prefer the beach are when I go on vacation but at this resort is all about the pool area witch it was very nice, also the resort is very kid's friendly.

Review collected in partnership with Meliá Hotels International
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Helpful?
Thank Orialb84
Nashville
Reviewed yesterday NEW

So we had a great vacation overall.....Great food, pristine facilities, large first class rooms with fantastic bathtub, and very attentive/friendly staff. HOWEVER, do not plan on going to bed early or sleeping in! The halls echo like crazy, and the hotel room doors are soooo loud when they close. I literally would start to fall back to sleep in the...

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Helpful?
Thank 671tammym
new jersey
Reviewed yesterday NEW

We just got back from Paradisus this week and I agree with most of all the other reviews. There are some very nice features of the resort (pools, food (although not buffets)), spa, but overall I would only recommend it if you get a great price and you don't go on a busy week (which Easter week was packed). It...

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Helpful?
1Thank cobi
Westfield, New Jersey
Reviewed yesterday NEW

We had a wonderful time at the Paradisus La Esmeralda. This was our third visit and it was just as good as the first. The kids had a great time in the kids club and at the pool. The food was really good and high quality and the service was great - especially in the family concierge section. Special thanks...

Review collected in partnership with Meliá Hotels International
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Helpful?
Thank Lara P
New York City, New York
Reviewed yesterday NEW

Hotel has very poor coordination when booking families with children. They do not pay any attention to how many kids family has or how old are the children. We had two families and they tried to give both of us room with king bed. Family of three with 11 years old and another family of 4 with two kids. Took...

Review collected in partnership with Meliá Hotels International
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Helpful?
Thank Tamara K
Rochester, New York
Reviewed yesterday NEW

Staff is very friendly, honest, and hardworking. They are great with kids. Staff are happy to help, and they are not "looking" for a tip. We took an excursion to Telum which was very hot, but enjoyable.

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Helpful?
Thank skbansal99
West Chester, PA
Reviewed yesterday NEW

Overall, we had a great stay at the Paradisus La Esmeralda Resort. That being said, our first day at the resort was a bit rough. We were not able to check into our room until after 7pm, and after we finally got into the room, we found that it had been very hastily serviced and was not in great shape....

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Helpful?
1Thank WCUProf
Dallas, Texas
Reviewed 2 days ago NEW

Just returned from an 8-night stay at Paradisus La Esmeralda in Playa del Carmen, Mexico. Traveled with my wife and 2-year old. Was expecting a good experience due to the price, but our stay was really amazing. Everyone was very friendly, especially Salatiel at Naos every morning and afternoon and Ricardo with Club Melia. They were top notch in terms...

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Helpful?
Thank JulianTeh
Reviewed 2 days ago NEW

We had an incredible experience! Our vacation was an excellent time to enjoy and relax. The Hotel was worth every dollar we spent. From the food which was great, the drinks were tasty, and the service was beyond our expectations. Thank you to all the staff, and especially to Rosa Isela Hernandez she was always kind, helpful and made sure...

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Helpful?
Thank Lili D
USA
Reviewed 2 days ago NEW

Overall, we had a good time here. Let’s start with the positives: The food was really good. The buffets were fine, but the restaurants were really outstanding. Real restaurant food (not buffet food served in a restaurant). The other highlight: We had rooms that had direct access to the pool. That was unique and very practical, as you could play...

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Helpful?
Thank enjoytravelworld

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Amenities

Highlights
  • Pool
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free Parking
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Free High Speed Internet ( WiFi )
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Set on the beach and surrounded by mangrove trees, Paradisus Playa Del Carmen La Esmeralda is an all-inclusive four Diamond resort with its promise of all-inclusive fun and LUXExclusive experience designed with the entire family. All suites feature a private balcony or terrace and include air conditioning with climate control, free Wi-Fi, 24-hour room Service, cable TV service, Minibar, in-room safe, complimentary toiletries, bathrobes, living area with sofa and a coffee maker. Services for relaxation and pampering include a YHI Spa, a hair salon ($), Wedding services, tours/ticket assistance and a business center. World-class facilities including Family Concierge ($), Fitness, YHI Kids, Kids Zone, Kids Club, Baby Club, Game Room, Life enriching experience, Kids Pool. The resort offers 14 restaurants to choose from which are open daily. ... more   less 

Additional Information about Paradisus Playa Del Carmen La Esmeralda

Address: 5a Avenida Esquina Calle 112, Playa del Carmen 77719, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: ₹ 19,947 - ₹ 61,927 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Paradisus Playa Del Carmen La Esmeralda 4.5*
Number of rooms: 512
Reservation Options:
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Also Known As:
Paradisus Playa Del Carmen La Esmeralda Hotel Playa Del Carmen
Paradisus Playa Del Carmen La Esmeralda Riviera Maya
Hotel Style:
#5 Green Hotel in Playa del Carmen
#12 Family Hotel in Playa del Carmen
#19 Top resorts Hotel in Playa del Carmen
#26 Romantic Hotel in Playa del Carmen
#26 Spa Hotel in Playa del Carmen
#27 Luxury Hotel in Playa del Carmen
#28 On the Beach Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Paradisus Playa Del Carmen La Esmeralda staff and other travellers.
1,020 questions
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Questions? Get answers from Paradisus Playa Del Carmen La Esmeralda staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“if you like going to bed early/sleeping in this is not the resort for you; halls echo terribly and the doors slam very loud”
671tammym, 24 Apr 2017 | Read review
“Book a swim-up suite with family concierge service”
WCUProf, 24 Apr 2017 | Read review
“Master swim up suite by main pool- 2037”
sabertiger, 23 Apr 2017 | Read review
“Ask about their concierges services, if traveling as a family, and ask for the 1 bedroom rooms.”
EvanWilliamN, 21 Apr 2017 | Read review
“Rooms were immaculate, spacious, beds/pillows comfortable. ”
kellycQ8370SK, 20 Apr 2017 | Read review
5 of 5