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    Paradisus Playa Del Carmen La Esmeralda

    5a Avenida | corner Calle 112, Playa del Carmen 77710, Mexico
    011 91 912764747
    Hotel website
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    Lowest prices for your stay
    29 Oct 30 Oct
     67 people are viewing this hotel
    Lock in the lowest price from our partners
    US$ 339US$ 505
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    Traveller (4898)
    Room & Suite (1273)
    Pool & Beach (983)
    Occidental at Xcaret Destination
    13,064 reviews
    #71 of 211 hotels in Playa del Carmen
     
    Paradisus Playa del Carmen La Perla
    9,019 reviews
    #20 of 211 hotels in Playa del Carmen
     
    Family Concierge at Paradisus La Esmeralda
    138 reviews
    #104 of 211 hotels in Playa del Carmen
     
    Paraiso Azul's -Casa De Gopala
    111 reviews
    #140 of 211 hotels in Playa del Carmen
     
    Overview
    • Excellent72%
    • Very good19%
    • Average6%
    • Poor2%
    • Terrible1%
    Travellers talk about
    “family concierge” (1,167 reviews)
    “mole” (616 reviews)
    “kids zone” (257 reviews)
    Free Wifi
    Free Parking
    Breakfast included
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Rooms
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Tennis Court
    Kids Club
    Butler Service
    Housekeeping
    Babysitting
    Private Balcony
    4.5 Star Hotel
    All hotel details
    Offers from Paradisus Playa Del Carmen La Esmeralda
    Special Offer: Up to 15% MeliáRewards
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    Occidental at Xcaret Destination
    13,064 reviews
    #71 of 211 hotels in Playa del Carmen
     
    Paradisus Playa del Carmen La Perla
    9,019 reviews
    #20 of 211 hotels in Playa del Carmen
     
    Family Concierge at Paradisus La Esmeralda
    138 reviews
    #104 of 211 hotels in Playa del Carmen
     
    Paraiso Azul's -Casa De Gopala
    111 reviews
    #140 of 211 hotels in Playa del Carmen
     
    Rooms
    29 Oct30 Oct
    |
    1 room, 2 adults, 0 children
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    Reviews (7,480)
    Traveller rating
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    1 - 5 of 4,822 reviews

    Reviewed 2 days ago

    My family of 4 had a very pleasant stay. My kids love the swim-up suite and the treats that come with Family Concierge. However, our butler was almost non-existent. Even with the hiccup of our butler, we would still go back because everything else was...More

    Review collected in partnership with Meliá Hotels International
    Thank jklm525
    Hotel's Favourite
    Reviewed 3 weeks ago

    We have been to other Melia properties before and this one did not fail to impress, once again we had perfect family vacations, which is the one thing I look for when I am not traveling for business. In this hotel, we had the swim...More

    3  Thank johnito
    Response from QD_Paradisus, Gerente at Paradisus Playa Del Carmen La EsmeraldaResponded 3 weeks ago

    Dear johnito, After reading your review, we are thinking how fortunate we are to accomplish your expectations. It is an honor for us to know that your family and you have enjoyed all the benefits, services, and special amenities of our exclusive Family Concierge Area....More

    Reviewed 2 days ago via mobile

    We have stayed at several all inclusive resorts in Mexico. This was our first time with both of our kids, we traveled with a 1 and 6 year old. The resort was nice, clean and updated. We had booked a one bedroom master suite, swim...More

    Thank Jaclyn S
    Reviewed 3 days ago

    Our first time as a family in Playa Del Carmen, Mexico was a pleasant experience and a fun filled family vacation. We were in La Esmerelda and was very delighted. We were always entertained and enjoyed our time. The staff is excellent and were always...More

    Thank carissabarbaro
    Response from QD_Paradisus, Gerente at Paradisus Playa Del Carmen La EsmeraldaResponded yesterday

    Dear carissabarbaro, It was lovely to read your detailed feedback about your recent stay on Paradisus La Esmeralda. On behalf of all the staff members that you took the time to highlight, I thank you for entrusting Paradisus La Esmeralda with your family vacation. Your...More

    Reviewed 3 days ago

    I recently stayed with my two kids, 9 and 7 years old, at the Paradisus La Esmeralda. We were accommodated in a swim-up one bedroom suite. It is to say that the experience was fantastic. The room was very spacious and offered all the necesssary...More

    Thank rita_hermann
    Response from QD_Paradisus, Gerente at Paradisus Playa Del Carmen La EsmeraldaResponded 2 days ago

    Dear rita_hermann, We are proud to read you had a great stay at Paradisus La Esmeralda, and you took advantage of being a Family Concierge, as you mentioned the absolute best feature about our swim up suite is that the terrace connected directly with the...More

    Occidental at Xcaret Destination
    13,064 reviews
    #71 of 211 hotels in Playa del Carmen
     
    Paradisus Playa del Carmen La Perla
    9,019 reviews
    #20 of 211 hotels in Playa del Carmen
     
    Family Concierge at Paradisus La Esmeralda
    138 reviews
    #104 of 211 hotels in Playa del Carmen
     
    Paraiso Azul's -Casa De Gopala
    111 reviews
    #140 of 211 hotels in Playa del Carmen
     
    About
    Awards & Recognition
    Travellers' Choice2017 Winner
    GreenLeadersPlatinum level
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Free High Speed Internet ( WiFi )
    • Beachfront
    • Restaurant
    • Bar/Lounge
    • Room Service
    • Free Parking
    • Spa
    • Fitness Centre with Gym / Workout Room
    • Breakfast included
    • Hotel Amenities
    • Room Service
    • Children Activities (Kid / Family Friendly)
    • Free Parking
    • Meeting Rooms
    • Laundry Service
    • Airport Transportation
    • Breakfast included
    • Dry Cleaning
    • Business Centre with Internet Access
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Babysitting
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Minibar
    • Things to do
    • Pool
    • Restaurant
    • Bar/Lounge
    • Spa
    • Fitness Centre with Gym / Workout Room
    • Hot Tub
    • Tennis Court
    • Heated pool
    • Adult pool
    • Outdoor pool
    Details
    • Price range
    • US$ 307 - US$ 1,202 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #5 Green Hotel in Playa del Carmen
    • #12 Family Hotel in Playa del Carmen
    • #18 Top resorts Hotel in Playa del Carmen
    • #23 Spa Hotel in Playa del Carmen
    • #26 Luxury Hotel in Playa del Carmen
    • #26 Romantic Hotel in Playa del Carmen
    • #26 On the Beach Hotel in Playa del Carmen
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Accessible rooms
    • Number of rooms
    • 488
    • Reservation Options
    • TripAdvisor is proud to partner with Expedia, Prodigios Interactivos SA, Booking.com, Hotels.com, Orbitz, Travelocity, Hotwire, HotelQuickly, getaroom.com, TripOnline SA and Cancelon so you can book your Paradisus Playa Del Carmen La Esmeralda reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Riviera Maya >
    • Playa del Carmen
    • Also Known As
    • Paradisus Playa Del Carmen La Esmeralda Hotel Playa Del Carmen ,
    • Paradisus Playa Del Carmen La Esmeralda Riviera Maya
    Add Photo Photos
    Traveller (4898)
    Room & Suite (1273)
    Pool & Beach (983)
    Dining (602)
    Hotel & Grounds (2856)
    Family and Play Areas (134)
    Bathroom (90)
    Business Centre & Event Rooms (12)
    Nearby
    Occidental at Xcaret Destination
    13,064 reviews
    1.80 km away
     
    Family Concierge at Paradisus La Esmeralda
    138 reviews
    .23 km away
     
    Paraiso Azul's -Casa De Gopala
    111 reviews
    .55 km away
     
    Paradisus Playa del Carmen La Perla
    9,019 reviews
    .14 km away
     
    Nearby Restaurants
    Passion by Martin Berasategui
    484 reviews
    .14 km away
    Bana Restaurant
    117 reviews
    .15 km away
    Mole
    102 reviews
    .10 km away
    La Vagabunda Fiesta
    205 reviews
    1.13 km away
    Nearby Attractions
    Playa Punta Esmeralda
    304 reviews
    .47 km away
    Arrendadora Turistica Noa
    10 reviews
    .95 km away
    Centro Ceremonial Kohunlich
    10 reviews
    1.22 km away
    Go Natural Explorers
    1,832 reviews
    1.13 km away
    Ask a question
    Questions & Answers
    BrookePZ
    11 October 2017|
    Answer
    Response from MommaLash22 | Reviewed this property |
    It's about a 20 minutes taxi ride. Definitely can not walk. The resort is GORGEOUS, inside the walls, but it is not located in the best area surrounding it.
    0
    Votes
    Sarah A
    11 October 2017|
    AnswerShow all 2 answers
    Response from QD_Paradisus | Property representative |
    Dear Sarah A, Thank you for contacting Paradisus Playa del Carmen. Regarding your concern, I would like to notify you there are different options like rollaway beds or the sofabed, please feel free to contact to... More
    0
    Votes
    Google Translation
    pupsik
    10 October 2017|
    Answer
    Response from QD_Paradisus | Property representative |
    Dear pupsik, On behalf of the entire staff, I want to welcome you back to Paradisus Playa del Carmen. Regarding the Family Concierge upgrade, I would like to inform you please contact to... More
    0
    Votes
    Google Translation
    Room Tips
    "Book a swim up room. Definetely worth the extra buck."
    Read review
    "We had a wonderful time here. We did have to override our ac unit so it would reach our desired temperature..."
    Read review
    "i got bite either in my room by red antz or on the beach by sandfly insect. First, their was a lot of red..."
    Read review
    "Swim Up Rooms were great, try not to get the corner ones though. SPF and bugs build up at the corners at..."
    Read review
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