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5 Avenida, Playa del Carmen 77719 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
Hotel direct offer!BLACK FRIDAY
Lock in the lowest price from these sites
Expedia.comUS$ 449
Booking.comUS$ 438
Hotels.comUS$ 449
WIOL.comUS$ 421
eDreamsUS$ 438
travelup.comUS$ 472
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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
Traveller (9782)
360
Panoramas (8)
Pool & Beach (1859)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
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Updated 11/05/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Paradisus Playa Del Carmen
Updated 11/05/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#32 of 313 hotels in Playa del Carmen
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders Platinum level
Set on the beach and surrounded by mangrove trees, Paradisus Playa Del Carmen is an all-inclusive four Diamond resort with its promise of all-inclusive fun and LUXExclusive experience designed with the entire family. All suites feature a private balcony or terrace and include air conditioning with climate control, free Wi-Fi, 24-hour room Service, cable TV service, Minibar, in-room safe, complimentary toiletries, bathrobes, living area with sofa and a coffee maker. Services for relaxation and pampering include a YHI Spa, a hair salon ($), Wedding services, tours/ticket assistance and a business center. World-class facilities, Fitness, YHI Kids, Kids Zone, Kids Club, Baby Club, Game Room, Life enriching experience, Kids Pool. The resort offers 14 restaurants to choose from which are open daily.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Diving
Babysitting
Electric vehicle charging station
Parking
Wifi
Hot bath
Pool / beach towels
Adult pool
Outdoor pool
Private pool
Fitness / spa changing rooms
Fitness classes
Sauna
Bar / lounge
Coffee shop
Restaurant
Breakfast buffet
Breakfast in the room
Swimup bar
Aerobics
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Airport transportation
Car hire
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Head massage
Massage
Salon
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
Butler service
Doorperson
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Private beach
Additional bathroom
Minibar
Flatscreen TV
Walk-in shower
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Sofa
Telephone
VIP room facilities
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Family
Languages Spoken
Spanish
Hotel links
Special Offer:BLACK FRIDAY
12943Reviews1976Q+A100Room tips
Traveller rating
  • 9,261
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  • 326
  • 269
Traveller safety
Time of year
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Popular mentions
Mary C wrote a review Nov 2021
Medford, New Jersey2 contributions
Paradisus was Beautiful. We stayed on the Family side with our three children ages 9, 10, and 12. We did upgrade to the reserve room and we felt like this was worth it. The reserve pool that we had access to was heated. We also had a concierge named Edgar who was amazing. Thanks to Edgar we had reservations at all the good restaurants and reservations at the gym daily. Pretty much any question we had about the resort Edgar was able to text us through the WhatsApp. Our room was a swim up master suite, that we were upgraded to. We would recommend doing the swim up room because it made it so easy for the kids to swim while we were across the way at the bar or ordering food. Our kids are all very good swimmers and they basically woke up and went out to the pool. I do wish there was another heated pool other than just the reserve pool that we had access to. I also wish that the hot tub on our patio filled with water faster. Otherwise I have no complaints. I noticed compared to other all inclusive‘s in Mexico, that the quality of the food and the alcohol was much better here. Paradisus did a great job with the food and the drinks. They were top-notch. The service was also excellent with genuinely friendly people who seem to care about the quality of your stay at the resort. Two of our favorite and most helpful people were Manuel and David at the beach.
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Date of stay: December 2021Trip type: Travelled with family
Room Tip: Reserve the cabanas at the beach early. Tipping for all the good service goes a long way. Book...
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Guinnygirl16 wrote a review Jun 2021
Pittsburgh, Pennsylvania39 contributions33 helpful votes
Hotel's Favourite
Isis was AMAZING! She made our vacation a thousand times better and less stressful than it would have been. From the moment after checking in, she gave us a full tour of the resort making sure we knew exactly which restaurant was open when (since we were visiting during Covid restrictions) and what type of food they served, what area was Reserve, and what that meant, since we weren't staying in that area, and even made reservations at her favorite restaurant for that first night. (She gave us some time to decide where to eat the other evenings!) She shared her WhatsApp information. With hs and stayed in touch the entire week and made sure we were well taken care of. When we had a not so good experience, she made sure things were made right....right away! She made sure she came and found us at the pool and checked in to see how we were doing, oh and asked us if we would do the Circle Presentation! But, she wasn't pushy about it,,, which was the ONLY reason why we did it. We chose the BaliBed and wouldn't ya know it....who arrived a few hours in to check on us.....yup! Isis! It seemed weird could walk anywhere around the resort without running into her. I don't know how she does it. I was so blown away with Isis that as a Travel Advisor, I won't send anyone to Paradisus, Playa Del Carmen without making sure they are paired up with her! I just wish I could somehow clone her. Thank you Isis for making me vacation all that it was....PERFECT!!!
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Date of stay: February 2021Trip type: Travelled as a couple
3 Helpful votes
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Response from Guest Service Center, General Manager at Paradisus Playa Del Carmen
Responded 1 Jul 2021
Dear Guinnygirl16 Thank you for sharing your experience. It is magnificent when we know through your notes that our main goal was achieved, your entire satisfaction after enjoying all that Paradisus offers. We are also thrilled to know that Isis was so accommodating to your needs and requests. We will gladly let her supervisors know about the commitment she displays with our esteemed guests. We would love to host you again soon. Best regards Guest Service Center Management
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MSummers23 wrote a review Nov 2021
Arlington, Virginia52 contributions53 helpful votes
+1
If you're looking for a review of the rooms, food, staff (incredibly kind and helpful) or amenities of the Paradisus Del Carmen, I recommend you read one of the other 12,000 reviews posted. My review is about something far more important: the coatis! If you don't know what a coatis is, you're not alone, we didnt either until we visited the Paradisus this Thanksgiving. They're basically a mix of a raccoon, anteater, and honey badger - in the best possible way. The coatis roam the beautiful white sand beach of the Paradisus in hopes that someone leaves behind a margarita or some chips and salsa, and who can blame them? I applaud the Paradisus for keeping their habitat that separates the beach and the hotel intact when other properties may have destroyed it to create a better beach view from the hotel. We visited Mexico for the sole purpose of relaxation and very much accomplished that - but the real highlight of the trip were the coatis and their huge personalities.
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Date of stay: November 2021Trip type: Travelled as a couple
Room Tip: Book an adult room if you don’t have kids - you won’t regret it. Make reservations asap or you’ll...
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1 Helpful vote
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Grégory L wrote a review Nov 2021
1 contribution
Worst place ever been Worst service Worst food Thief, wrong room They was doing construction in the night We was 8 peoples everybody was sick No alcool before 12am Impossible to reserve at any restaurant Expansive and ugly place
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Date of stay: November 2021Trip type: Travelled with family
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Reddy wrote a review Nov 2021
1 contribution
Edgar our concierge made all the difference. This is my 3rd time staying here and it was the BEST. Edgar was very respectful and took care of everything we requested from Booking Dinning reservations, Transportation, Booking Covid Testing appointments and etc, He kept in touch all day and if we needed anything he was just a text away. Also arranged for nice gift for my son and champagne for me & wife for the evening. I will absolutely recommend staying at the Reserve side even if you have to spend a little more money. It is totally worth it! It also has nice water sport activities right at the resort which was amazing. The food can be much better 3/5. Wish they add a live pasta station at the main buffet. Overall had an amazing stay and everything was just prefect. Thank you again Edgar!
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Date of stay: November 2021
Value
Rooms
Service
Room Tip: Stay on the Reserve side and enjoy the heated pool and all the other benefits
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PRICE RANGE
US$300 - US$718 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
paradisus playa del carmen la esmeralda hotel playa del carmen
FORMERLY KNOWN AS
Paradisus Playa Del Carmen La Esmeralda
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
881
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Frequently Asked Questions about Paradisus Playa Del Carmen
Which popular attractions are close to Paradisus Playa Del Carmen?
Nearby attractions include Galeria Luis Sottil (0.3 km), Rainbowcrawl Playa Del Carmen (0.3 km), and Amate Gallery (0.3 km).
What are some of the property amenities at Paradisus Playa Del Carmen?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Paradisus Playa Del Carmen?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Paradisus Playa Del Carmen?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Paradisus Playa Del Carmen?
Yes, free parking is available to guests.
What are some restaurants close to Paradisus Playa Del Carmen?
Conveniently located restaurants include Bana Restaurant, Fuego, and Mole.
Are there opportunities to exercise at Paradisus Playa Del Carmen?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Paradisus Playa Del Carmen have airport transportation?
Yes, Paradisus Playa Del Carmen offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Paradisus Playa Del Carmen?
Yes, dry cleaning and laundry service are offered to guests.
Does Paradisus Playa Del Carmen offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Paradisus Playa Del Carmen?
Many travellers enjoy visiting Zona Arqueológica Playa del Carmen (3.9 km).