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City Express Playa del Carmen

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Traveller (52)
Room & Suite (62)
Pool & Beach (28)
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Overview
  • Excellent27%
  • Very good33%
  • Average23%
  • Poor9%
  • Terrible8%
Travellers talk about
“ice machine”(2 reviews)
“room was clean”(3 reviews)
“small hotel”(2 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Family Rooms
2 Star Hotel
All hotel details
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Reviews (616)
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All reviewsice machineroom was cleansmall hotelplace to stayper nightpool areayogurt
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11 - 15 of 47 reviews
Reviewed 23 March 2016

This is a decent hotel if you are in Playa del Carmen on business or for a short visit. The rooms are clean and the location is easy to get to. The Pool is clean and comfortable and quiet. The wifi is very good and...More

Thank puppyTio1
Response from Alan T, Guest Relations Manager at City Express Playa del CarmenResponded 28 March 2016

Dear puppyTio1, Thank you for taking the time to share your comments with us further to your visit over the Holidays. We’re delighted to know you thoroughly enjoyed your stay, namely due to the excellent service offered by all the colleagues. We’re also glad to...More

Reviewed 17 March 2016

I SEE THE PICTURE ABOVE WITH THE NICE POOL AND I GET ANGRY AGAIN... There were a lot of bad things: 1. the breakfast room was not available and we had to investigate where was the room they were providing the service ... there wasn't...More

1  Thank cmarybel
Response from Alan T, Guest Relations Manager at City Express Playa del CarmenResponded 24 March 2016

Dear cmarybel, Please accept my sincere apologies for the inconveniences you were put through. Thank you for taking the time to voice your concerns and sharing your valuable feedback. It is through such communication that we are given an opportunity to assess our performance, and...More

Reviewed 15 March 2016

We are a couple that stayed here for 14 nights in Mid Feb.The City Express Hotel is a Mexican chain built on the idea of delivering a clean room in pleasant looking hotel without frills and at a competitive price - similar to a UK...More

1  Thank LinzR1980
Response from Alan T, Guest Relations Manager at City Express Playa del CarmenResponded 14 April 2016

Dear LinzR1980, Thank you for taking the time to share your valuable comments with the tripadvisor community further to your visit over the Holidays. We’re delighted to know you thoroughly enjoyed your stay, namely due to the service and quality offered by the hotel. We’re...More

Reviewed 15 March 2016

Our family of 16 stayed at the City Express for 2 days last week while waiting to check in to our resort! We found it very clean, with pleasant and helpful front desk workers and within walking distance (15 minutes or so), to the 5th...More

Thank happytimesUtah
Response from Alan T, Guest Relations Manager at City Express Playa del CarmenResponded 18 March 2016

Dear happytimesUtah, Thank you for taking the time to share your comments with us further to your visit over the Holidays. We’re delighted to know you thoroughly enjoyed your stay, namely due to the excellent service offered by all the colleagues. We’re also glad to...More

Reviewed 4 March 2016 via mobile

I was visiting PDC for a fortnight for a solo holiday. I wasn't expecting a great deal as the hotel was 3* and the price was very cheap but they had failed to tell me that the hotel was a complete building site. They were...More

Thank holstar28
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About
Amenities
Top amenities
Pool
Free Parking
Free High Speed Internet (WiFi)
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Breakfast included
Business Centre with Internet Access
Laundry Service
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Things to do
Pool
Fitness Centre with Gym / Workout Room
Details
Price range
US$ 58 - US$ 159 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#86 On the Beach Hotel in Playa del Carmen
Room types
Family Rooms, Non-Smoking Rooms
Details
Price range
US$ 58 - US$ 159 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#86 On the Beach Hotel in Playa del Carmen
Room types
Family Rooms, Non-Smoking Rooms
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Traveller (52)
Room & Suite (62)
Pool & Beach (28)
Dining (22)
Amenities (21)
Business Centre & Event Rooms (1)
Questions & Answers
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Room Tips
"Mattresses were a little hard to sleep on but decent. Location is a mile away from the beach nice walk or..."
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"I selected the basic room, and it was perfect, not sure if the hotel offers best options, but trust me, are..."
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"2nd floor further away from the area where breakfast is servied"
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"make sure you ask what type of bed comes with room; standard room has two twin beds NOT queen or full size"
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