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Hotel Riu Palace Mexico

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5,271 Reviews from our TripAdvisor Community

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There are newer reviews for Hotel Riu Palace Mexico
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Showing 3,773: English reviews
Sheffield, United Kingdom
Reviewed 1 June 2012

We visited the Riu Palace between the 16th May - 30th May 2012. It was the best holiday we have ever been on! When we arrived they took our luggage and delivered it to our room. We got given a welcome drink and had a welcome talk, which was really nice and personal. As we were both tired from a...

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11Thank natalie s
Kent, United Kingdom
Reviewed 31 May 2012

We had a superb two weeks stay here. The service by the staff was first class. Really hard working, so friendly and helpful, nothing is too much trouble. Our room was kept spotlessly clean and the service we received in the main restaurant could not have been better. The Hotel has the best best beach location, plenty of space and...

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10Thank Mike1946
virginia
Reviewed 29 May 2012

my wife and i have stayed at this hotel twice ,each time we have really enjoyed it ,every one there is friendly the restaurants are all good including the buffet ,the pool and beach area are very good ,with a nice bar at the pool ,one of the nicest things is how safe the resort is with a private road...

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4Thank statesidescouse
Toronto, ON
Reviewed 28 May 2012

- Small beach bar, at least 2 people must be there to handle the crowd. Closes at 5 pm when many r still on the beach - 5.30 closure would create more comfort. - more paved tracks leading to the beach would be nice. - beach: positive - nice wide strip, lots of palm trees that create pretty good shade....

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5Thank AlexS0
bristol
Reviewed 27 May 2012

JB Great holiday a few ups & downs which you get with any holiday. A little disappointed intially when shown to our rm it did smell very musty & looked pretty ordinary bed hard two beds pushed together not big enough to share single, pillows too big & hard.huge wardrobe with lots of hangers & ironing board. clothes line on...

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7Thank jellybabe2
London, United Kingdom
Reviewed 26 May 2012

My friend and I have just returned from our stay in the Riu Palace Mexico playa car. The hotel is beautiful and the grounds are immaculate. Staff are very helpful and nothing is too much trouble for them. Food in all the restaurants that we tried was excellent and the staff gave us excellent service. The hotel is getting a...

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2Thank LorraineH390
Reviewed 25 May 2012

This hotel was designed for large groups of people on company paid bonus trips. That is exactly the reason why I vacationed there, so I didn't pay the bills, the company did. At ant rate, you will enjoy the huge buffet line of excellent food, the beef Wellington was so tender it melted in my mouth like butter. The grounds...

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4Thank Premanandaji
Truro, United Kingdom
Reviewed 19 May 2012

This hotel was fantastic. All the staff made us feel special and were so kind and work so hard. I have never seen anyone put in so much effort and work such long hours as all the staff at this hotel. Food was fantastic - how do they get it so right when catering for so many people, too much...

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9Thank shoegal2005
Ontario
Reviewed 18 May 2012

We stayed at the Riu Palace Mexico in December 2011 for our 25th anniversary. We have been to this hotel three times before. We have always been extremely happy with our time at this hotel in the past but this time it was just not the same. We found out that it is under new management so we don't know...

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6Thank Skylar88
calgary
Reviewed 18 May 2012

We travelled from May 7-14 and it was windy but sunny and hot, got no rain!. This was a family reunion visit and unfortunately my brother-in-law and husband got sick from eating at the Brazilan restaurant. (diarrehea and vomiting). It may have to do with how they serve the meal. There is a buffet for the salad and for the...

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3Thank 10travel

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Breakfast included
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Tennis Court
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Babysitting
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
* Located on the Yucatan peninsula, 3 km / 1.9 Miles from Playa del Carmen * Within the Playacar resort, along with the Riu Palace Riviera Maya, Riu Yucatan, Riu Playacar and the ClubHotel Riu Tequila hotels * 2-storey building * Surrounded by 20,000 m2 / 24,000 sq. Yards of lush gardens * Located on the beach * Complimentary sun loungers on the beach * 200 m / 650 feet from Mexican Street * 55 km / 34 miles from Cancun Int???L. Airport * Credit cards accepted: Visa, MasterCard, Amex, Diners ... more   less 

Additional Information about Hotel Riu Palace Mexico

Address: Avenida Xaman-Ha, Manzana 3, Lote 4 | Condominio Playacar, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: ₹ 18,239 - ₹ 34,979 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Riu Palace Mexico 4*
Number of rooms: 434
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Also Known As:
Riu Palace Mexico Hotel
Riu Palace Mexico Playa Del Carmen
Riu Palace Playa Del Carmen
Riu Palace Mayan Riviera
Riu Playa Del Carmen
Mexico Palace Riu
Riu Mexico
Rui Palace Mexico
Hotel Riu Palace Mexico Riviera Maya/Playa Del Carmen
Hotel Style:
#15 Top resorts Hotel in Playa del Carmen
#19 Spa Hotel in Playa del Carmen
#21 Luxury Hotel in Playa del Carmen
#21 On the Beach Hotel in Playa del Carmen
#28 Family Hotel in Playa del Carmen
#32 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Riu Palace Mexico staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“There are perhaps a dozen rooms with no view apart from concrete - avoid!”
 of 5 bubbles simong642, 25 Mar 2017 | Read review
“Best rooms are from 2044-2057”
 of 5 bubbles ArmenfilmUSA, 23 Mar 2017 | Read review
“All rooms are of a good standard but I would opt for a courtyard view if possible.”
 of 5 bubbles yoxall, 21 Mar 2017 | Read review
“First floor rooms are damp and musty”
 of 5 bubbles jessica7325, 20 Mar 2017 | Read review
“Happy with room 2037.”
 of 5 bubbles KFCS, 17 Mar 2017 | Read review
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