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Sandos Caracol Eco Resort

4.8 km from Playa del Carmen centre
  • Free Wifi
  • Free Parking
  • Pool
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1 room, 2 adults, 0 children
1 room, 2 adults, 0 children
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Carretera Chetumal Pto Juarez Km 295, Solidaridad, Playa del Carmen 77710, Mexico
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11,834 Reviews from our TripAdvisor Community

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There are newer reviews for Sandos Caracol Eco Resort
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Showing 6,842: English reviews
toronto
Reviewed 30 July 2011

When we first arivved in Mexico (with our kids: Age 10 and 13) we had high hopes for an another amazing trip but when we went to check in we had to wait 2 hours for our room to be ready, when it was ready it was not what we requested we requested a room on the 2nd or 3rd...

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7Thank mark73
North Carolina
Reviewed 30 July 2011

We were part of a destination wedding at Sandos Caracol and stayed 6 nights in late July, 2011. Our group consisted of me, my husband, and my two teenage boys, ages 15 & 17. Upon arrival at the Cancun airport, pay attention to the previous reviews and WAIT until you get outside the airport to pick up your transfer or...

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1Thank travelmates09
cheshire
Reviewed 30 July 2011

My wife and I stayed at this resort with 13 friends for two unforgettable weeks. Firstly,The acomodation was absolutely fine, hot shower, clean bedding everyday and the fridge was restocked abundantly everyday. Secondly the food was excellent, there was numerous choices 24 hours a day and the restaurants (especially the steak) were exceptional.(EVERYBODY AND i MEAN EVERYBODY WAS CATERED FOR}....

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9Thank goodisonCheshire
isle of wight
Reviewed 29 July 2011

we flew out with thomas cook , couldnt fault the flight and there was ample leg room, thank goodness as it was an 11 hour flight. now the resort. when we arrived we were greeted with a welcome fruit juice and were checked in with no problems. we were taken to our rooms in their golf cart to block 20...

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4Thank IsleOfWightJaynee
Scotland
Reviewed 29 July 2011

My boyfriend and I stayed at Sandos Caracol for 2 weeks in July 2011. We had a great holiday and really enjoyed ourselves but because all inclusive holidays aren't really our thing we won't be going back to this hotel. It is generally a good resort but is let down by a few things. I would like to give it...

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1Thank alison85
Kassel, Germany
Reviewed 29 July 2011

That's the best resort were we've ever been stayed for that budget. The most impressive thing is, the amazing garden. The very nice apartments ( only 3 floors ) are directly surrounded by huge plant's. Mangroves, banana plants ..... really fantastic. An other highlight for us was, that cenotes, turtle lakes and a lot of calm animals were included in...

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Thank tommy_kassel
Cardiff, United Kingdom
Reviewed 29 July 2011

I duno why there are so many bad reviews of this hotel! we were a little worried when we booked it because of this however it turns out these reviews are from people who just moan for the sake of it. The room was lovely over looking a beautiful lake thing. The weather was a bit on and off it...

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2Thank starryspanish
glasgow
Reviewed 29 July 2011

We stayed in Sandos and had a lovely time, the food was good and the resterants good especially the Rivera great steaks! tHERE WAS NOTHING WE WANTED THAT THEY DID NOT HAVE. We found the staff and yes there are hundreds very helpful and always smiling and could not do enough for you, makes me wonder if the people who...

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5Thank pammy40
essex
Reviewed 28 July 2011

Nice hotel right on the beach, in fact everything was on hand, plenty of choice of food, al carte dinning was abit of a let down apart from this its ok, staff was the, cant do enough for you,all happy, could do with bikes to ride round the grounds that would be good, ideal for familys and for couples,weddings on...

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2Thank happydazEssex
Ottawa
Reviewed 28 July 2011

We went to Sandos for an extended family holiday-total of 5 adults and one 5 year old. We chose Sandos for the eco, and Mexico rather then our normal Cuba, as looking for better food, (and paid much more because of it.. The Sando complex was beautiful, but the daily nuisances really detracted from our visit: -we arrived at 1am...

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2Thank tierrasierra

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Room Service
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Babysitting
  • Airport Transportation
  • Banquet Room
  • Conference Facilities

Additional Information about Sandos Caracol Eco Resort

Address: Carretera Chetumal Pto Juarez Km 295, Solidaridad, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: ₹ 11,876 - ₹ 26,704 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sandos Caracol Eco Resort 3.5*
Number of rooms: 956
Reservation Options:
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Also Known As:
Caracol Beach
Sandos Caracol Eco Hotel
Sandos Caracol Beach Resort Spa
Sandos Select Club
Sandos Caracol Mexico
Hotel Sandos Caracol Eco
Caracol Village Hotel Playa Del Carmen
Sandos Caracol Beach & Spa Mayan Riviera
Sandos Caracol Resort
Sandos Caracol Riviera Maya
Hotel Style:
#12 Business Hotel in Playa del Carmen
#39 Top resorts Hotel in Playa del Carmen
#46 Spa Hotel in Playa del Carmen
#59 Family Hotel in Playa del Carmen
#73 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Sandos Caracol Eco Resort staff and other travellers.
2,159 questions
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Pittsburgh, Pennsylvania

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“One of the only negatives was a generator across from our balcony. We didn't worry about it because we knew we wouldn't be hanging out there”
 of 5 bubbles Sanjix, 21 Feb 2017 | Read review
“Book Select Club or Royal Elite for a more comfortable room”
 of 5 bubbles deviouslaura, 21 Feb 2017 | Read review
“Building 52 is next to the deer pit and you get a lot of monkey action from your jungle facing balcony.”
 of 5 bubbles midapadez, 19 Feb 2017 | Read review
“The adult section of the resort is close to the main lobby and to the adult pool”
 of 5 bubbles rellene898, 19 Feb 2017 | Read review
“If you don't like climbing stairs do not get a room on the 3rd levels”
 of 5 bubbles rparry1980, 18 Feb 2017 | Read review
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