We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
New! Find and book your ideal hotel on TripAdvisor — and get the lowest prices

Sandos Caracol Eco Resort

Travellers' Choice award winner
GreenLeadersSilver level
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Compare best prices from top travel sites
and 3 more sites!
Professional photos
Sandos Caracol Eco Resort
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review
Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / Payback Arrow
JPMiles / PAYBACK
50

11,439 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for Sandos Caracol Eco Resort
See the most recent reviews
Showing 6,599: English reviews
Ottawa, Canada
Reviewed 13 February 2012

We are a family of 9 (6 adults and 3 kids) and we stayed from Jan 31 to Feb 7. We booked 3 junior suites, all in the same building. I was told prior that they would try, but there were no guarantees. Fair enough. We arrived and were told at check-in that our rooms would be spread out over...

 Report
Helpful?
6Thank Missylou_03
Reviewed 13 February 2012

Don't believe the negative reviews, this was a great time in every aspect.

 Report
Helpful?
2Thank Bronger32
Alberta
Reviewed 13 February 2012

We just returned from a 10 day stay at the Sandos Caracol Eco Resort in Cancun. Unfortunately my husband and I were not pleased with our trip this year for a number of reasons. We started off with a 6 hour delay because of a plane break down. Not anyone's fault but disappointing way to begin one's vacation. We arrived...

 Report
Helpful?
3Thank pysankakid
Sandos_Caracol, Manager at Sandos Caracol Eco Resort, responded to this review

Dear guest & trip advisor contributor, I would like to thank you for the time you invest in sharing with us and other readers your comments related to your recent stay at the Sandos Caracol Eco Resort & Spa. I am very happy to see that although all in all you have mixed feelings about your overall vacation experience, you...

Kelowna, Canada
Reviewed 12 February 2012

My family and I just returned from 10 days at the Sandos. I was a little worried when we booked as it seemed very family oriented. We were travelling with 2 young teenagers and did not want to stay in a resort full of young children. We upgraded our room to select (and kept the kids in standard) and it...

 Report
Helpful?
2Thank BCShel
Bowie, Maryland, United States
Reviewed 12 February 2012

This Hotel is a blast, everybody is friendly and polite. The restaurant are marveluse, the guys from animation are the best, especialy "Jorge". George the leader is the best. I was amazed, by the Mayan shows, if you go there dont miss the fire show in the jungle. Nuribe the bell boy was incledible. Building 23, which is a great...

 Report
Helpful?
3Thank Milagros C
Toronto, Ontario, Canada
Reviewed 12 February 2012

We chose this resort after researching extensively. Our criteria was family friendly(we travelled with 4 children9,7,3,1), yoga offered on site(instructor was amazing Juan Carlos), close to playa del Carmen and finally the Eco concept appealed given I wanted our children to be exposed to an environmentally conscious resort. No complaints at all and we have travelled many times to Mexico...

 Report
Helpful?
4Thank Katie G
Whiting, New Jersey
Reviewed 11 February 2012

We transferred to Sandos Caracol from Sandos Playacar for the second week of our vacation on the Mexican Riviera. Check in was impeccable with Diana, Mairana and Valentina. As we were checking in a fellow was checking out and raved and raved about his room with a view of the pool and beach. We asked if we could have his...

 Report
Helpful?
1Thank Barbara H
New Berlin, Wisconsin
Reviewed 10 February 2012

I have never been lied to and treated as poorly as we were treated by the management and guest services at the Sandos. My sister, brother-in-law, my wife and I traveled down for a 5 night get away the last week in January. We paid a little bit extra so we can stay in the "Adults only" section of resort....

 Report
Helpful?
7Thank percifieldj
Reviewed 10 February 2012

Personally I would not recommend this resort for the following reasons/ 1. We tried to upgrade our room because we were travelling with an infant and we wanted a seperate room. The one the showed us was NOTHING like the one they put us in. We ended up changing our minds. I'd put the upgrade on my credit card. When...

 Report
Helpful?
8Thank Lilfirecrackergirl
Sandos_Caracol, Manager at Sandos Caracol Eco Resort, responded to this review

Dear guests & tripadvisor contributor, I am extremely sorry to see as per your review the very poor impression you took of our hotel as a result of your overall vacation experience during your recent visit to the Sandos Caracol Eco Resort & Spa. In our hotel some mistakes happens, some of our employees may not always exhibit the right...

oc
Reviewed 10 February 2012

Our group of four arrived on 1/3/2012 and we stayed for one week. The resort is beautiful and the employees are great. Roy, the bartender at the sports bar, was the nightly entertainment for us as he bartended and kept us grooving. ROY! ROY! ROY! ROY! ROY! ROY! ROY! ROY! could be heard throughout the resort anytime anyday from anyone...

 Report
Helpful?
2Thank kevin p

13,043 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (12273)
Viewed
Pool/Beach Area (2275)
Viewed
Hotel & Grounds (2906)
Viewed
Room/Suite (813)
Viewed
Business Centre/Function Rooms (59)
Viewed
Dining (865)
Viewed
Family/Play Areas (557)
Viewed
Bathroom (132)
Viewed
View from Room (207)
Viewed
1:43
Videos (14)
Viewed
Other (4445)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (692)
Viewed
Aerial Photography (76)
Viewed
Amenities (198)
Viewed
Beach (34)
Viewed
Cenote (15)
Viewed
Pool (22)
Viewed
Pool Select (23)
Viewed
Dining (76)
Viewed
Select Adult Only Club Deluxe Room (99)
Viewed
Select Adult Only Club Superior Room (70)
Viewed
The Hotel (79)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (78)
Viewed
Hotel & Grounds (1)
Viewed
Other (77)
Check In Check Out
Hotels you might also like...
Also consider these accommodations in or near Playa del Carmen
3.6 km away
The Reef Coco Beach
The Reef Coco Beach
#98 of 213 in Playa del Carmen
3,222 reviews
36.0 km away
Grand Palladium White Sand Resort & Spa
13.6 km away
IBEROSTAR Paraiso Del Mar
IBEROSTAR Paraiso Del Mar
#7 of 11 in Playa Paraiso
4,302 reviews
Show Prices
Show Prices
Show Prices
11.8 km away
Occidental at  Xcaret Destination
Occidental at Xcaret Destinatio...
#69 of 213 in Playa del Carmen
10,899 reviews
29.9 km away
Bel Air Collection Xpu Ha Riviera Maya
26.1 km away
Dreams Puerto Aventuras Resort & Spa
Dreams Puerto Aventuras Resort &...
#9 of 17 in Puerto Aventuras
4,049 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Room Service
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Babysitting
  • Airport Transportation
  • Banquet Room
  • Conference Facilities

Additional Information about Sandos Caracol Eco Resort

Address: Carretera Chetumal Pto Juarez Km 295, Solidaridad, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: ₹ 12,487 - ₹ 29,698 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sandos Caracol Eco Resort 3.5*
Number of rooms: 956
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, BookIt.com, Odigeo, Travelocity and Priceline so you can book your Sandos Caracol Eco Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Caracol Beach
Sandos Caracol Eco Hotel
Sandos Caracol Beach Resort Spa
Sandos Select Club
Sandos Caracol Mexico
Hotel Sandos Caracol Eco
Caracol Village Hotel Playa Del Carmen
Sandos Caracol Beach & Spa Mayan Riviera
Sandos Caracol Resort
Sandos Caracol Riviera Maya
Hotel Style:
#12 Business Hotel in Playa del Carmen
#38 Top resorts Hotel in Playa del Carmen
#45 Spa Hotel in Playa del Carmen
#59 Family Hotel in Playa del Carmen
#74 Romantic Hotel in Playa del Carmen
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Sandos Caracol Eco Resort staff and other travellers.
1,905 questions
Ask a question

See all questions (1905)

Questions? Get answers from Sandos Caracol Eco Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“top floor closer to pool or reception”
 of 5 bubbles jennifero986, 8 Dec 2016 | Read review
“Penthouse suite was nothing special. Spa balcony could have been cleaner”
 of 5 bubbles 80_Sha, 6 Dec 2016 | Read review
“Building 70 is located near the lobby thus it is great because it is centrally located but it faces the parking lot.”
 of 5 bubbles Dederman, 6 Dec 2016 | Read review
“Upgraded rooms have an ocean view.”
 of 5 bubbles mil0815, 4 Dec 2016 | Read review
“Had jungle view and the monkeys would look at you from the trees. Just amazing!”
 of 5 bubbles heidic58, 3 Dec 2016 | Read review
5 of 5
Enter dates for best prices
Check In Check Out
Price Your Stay