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4/2/2018 5/2/2018
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    Sandos Caracol Eco Resort

    Carretera Chetumal Pto Juarez Km 295, Playa del Carmen 77710, Mexico
    011 52 1 866 336 4083
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    4/2/2018 5/2/2018
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    Lowest price we found
    US$ 1,056
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    Traveller (14712)
    Pool & Beach (2834)
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    Overview
    • Excellent50%
    • Very good32%
    • Average11%
    • Poor4%
    • Terrible3%
    Travellers talk about
    “select club” (1,278 reviews)
    “aqua park” (458 reviews)
    “royal elite” (542 reviews)
    Free Internet
    Free Parking
    Breakfast Buffet
    Pool
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Water Park
    Tennis Court
    Kids Club
    Housekeeping
    Babysitting
    Private Balcony
    3.5 Star Hotel
    All hotel details
    Offers from Sandos Caracol Eco Resort
    Offers & Announcements: GET 5% EXTRA DISCOUNT
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    Rooms
    4 Feb5 Feb
    |
    1 room, 2 adults, 0 children
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    Write a Review
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    Reviews (13,312)
    There are newer reviews for Sandos Caracol Eco Resort
    See the most recent reviews
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    4,261 - 4,265 of 7,688 reviews

    Reviewed 26 November 2013

    We enjoyed our 3rd visit to Caracol Nov 7-14. For this visit, we booked through a Royal Elite member and stayed in a RE penthouse room (black band) with full benefits. WOW! We have thoroughly enjoyed our past visits and have outlined the benefits of...More

    7  Thank RMayaBound
    Reviewed 26 November 2013 via mobile

    We went for our honeymoon from November 19th till nov. 25th, and it was awesome! The service is great, the food it's simply the best food I've eve try in a all inclusive resort... The buffet haves a lot of food, and it's different every...More

    6  Thank Iezid O
    Reviewed 26 November 2013

    This is our third time at the Sandos Caracol, We can not get enough this last trip we acutally went for 18 days! Everyone is extremly friendly, sooo good with kids. We are part of the Royal Elite vacation club and the service is always...More

    9  Thank Maggie C
    Reviewed 25 November 2013

    Where to start. I was not impressed at all with the service level we received on our last Sandos vacation. As a Royal Elite guest I would have expected the service to be much better as it was when we had visited the Playacar resort...More

    6  Thank ABSunSeeker74
    Reviewed 25 November 2013

    Second time here. This was a better visit although I did get sick. Not sure if it was from the 5gallon water cooler jug in the room which wasn't plugged in due to the shortage of outlets. (Not sure how old the water was but...More

    2  Thank way2gorjus4u
    Response from Sandos_Caracol, General Manager at Sandos Caracol Eco ResortResponded 25 November 2013

    Dear guest, I would like to deeply and sincerely thank you for taking the time to share your views and comments related to our hotel. We want to thank you particularly for your preference giving us the opportunity to have you for a second visit...More

    About
    Awards & Recognition
    GreenLeadersSilver level
    Amenities
    • Top amenities
    • Pool
    • Free Parking
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Spa
    • Room Service
    • Free Internet
    • Hotel Amenities
    • Free Parking
    • Children Activities (Kid / Family Friendly)
    • Room Service
    • Business Centre with Internet Access
    • Dry Cleaning
    • Laundry Service
    • Concierge
    • Multilingual Staff
    • Babysitting
    • Airport Transportation
    • Conference Facilities
    • Breakfast Available
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Spa
    • Tennis Court
    • Hot Tub
    • Adult pool
    • Outdoor pool
    Details
    • Price range
    • US$ 176 - US$ 1,037 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #31 Green Hotel in Playa del Carmen
    • #44 Family Hotel in Playa del Carmen
    • #47 Top resorts Hotel in Playa del Carmen
    • #54 Spa Hotel in Playa del Carmen
    • #72 Romantic Hotel in Playa del Carmen
    • Room types
    • Suites ,
    • Family Rooms
    • Number of rooms
    • 956
    • Reservation Options
    • TripAdvisor is proud to partner with BookIt.com, Expedia, Hotels.com, Orbitz, Travelocity, Evoline ltd, Cancelon, TripOnline SA, getaroom.com and HotelQuickly so you can book your Sandos Caracol Eco Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Riviera Maya >
    • Playa del Carmen
    • Also Known As
    • Caracol Beach ,
    • Sandos Caracol Eco Hotel ,
    • Sandos Caracol Beach Resort Spa ,
    • Sandos Select Club ,
    • Sandos Caracol Mexico ,
    • Hotel Sandos Caracol Eco ,
    • Caracol Village Hotel Playa Del Carmen ,
    • Sandos Caracol Beach & Spa Mayan Riviera ,
    • Sandos Caracol Resort ,
    • Sandos Caracol Riviera Maya
    Add Photo Photos
    Traveller (14712)
    Pool & Beach (2834)
    Room & Suite (1358)
    Dining (1111)
    Hotel & Grounds (9086)
    Family and Play Areas (659)
    Bathroom (161)
    Business Centre & Event Rooms (72)
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    Ask a question
    Questions & Answers
    Annaks785
    21 January 2018|
    Answer
    Response from tracystovall | Reviewed this property |
    We didn't use this so not sure but I'm assuming it's part of the all-inclusive deal.
    0
    Votes
    Annaks785
    21 January 2018|
    Answer
    Response from tracystovall | Reviewed this property |
    I guess I just assumed it was.. I didn't pay attention to whether or not it was sealed which probably was not smart on my part.
    0
    Votes
    Room Tips
    "Adults only is recommendable if you don't like screaming children"
    Read review
    "We enjoyed a room near the Select Club which was far from the disco, quiet at night. Watch the monkeys and..."
    Read review
    "upgrade to whatever level above the basic package is."
    Read review
    "Upgrade to Royal Elite."
    Read review
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